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-   -   New Speed Upgrades 8th March. (Part 3) (https://www.cableforum.uk/board/showthread.php?t=25058)

Doofy 08-03-2005 09:06
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by d0pey
I have said this before but still people are saying they can't upgrade. If you try and upgrade through the web browser and it comes up with an error or wont let you do it. Just ring customer service on 0800 052 2000. If they say it is not available tell them "You know several people who have had their connection upgraded through C/S this morning and to check again/ask supervisor". The new codes are available on the system.

Then leave it about an hour if it doesnt automatically change reboot your cable modem and you should have been upgraded.

I could not upgrade through the browser but im not surfing at 3mbps.
Just come off the phone with CS very nice bloke as well all done and now am on 3 mb Thank you for the info

BIGZIPZ 08-03-2005 09:07
Re: New Speed Upgrades 8th March. (Part 3)
 
WHen I enter my username (the promary one i chose for my ntlworld email right?) It says it is not associated with my modem:

The username (EDITED.cooper111) entered is not the registered subscriber associated with this cable modem.Please go back and try again with your cable modem username and password. If you need further help, please contact our customer support (0800 052 2000).

Yet according to my ntlworld email page:
 EDIT.cooper111@ntlworld.com You may not modify this address


Help :/

Mick 08-03-2005 09:07
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Wiggz
Right, so is everyone saying that this is definately the way to upgrade, or is there somebody saying "Sit Tight - this is for new customers only...."

What is the deal - Thought we were getting Automatically updated.

Wiggz

(confused)
It has been said that not everyone is going to be upgraded today, the new speeds have launched for new customers from today and some existing customers in some areas have also been upgraded. :cool:

d0pey 08-03-2005 09:07
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Ramrod
Does that apply to STB in Bromley?
Yes I know someone in Bromley, well Orpington who has been upgraded.

What STB you got? For speeds over 1mbps you will need to arrange a box swap for a samsung.

blenky 08-03-2005 09:07
Re: New Speed Upgrades 8th March. (Part 3)
 
I'm at work at the moment so could someone tell me if Brighton has upgraded?

Ta

Neil 08-03-2005 09:07
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by d0pey
I have said this before but still people are saying they can't upgrade. If you try and upgrade through the web browser and it comes up with an error or wont let you do it. Just ring customer service on 0800 052 2000. If they say it is not available tell them "You know several people who have had their connection upgraded through C/S this morning and to check again/ask supervisor". The new codes are available on the system.

Then leave it about an hour if it doesnt automatically change reboot your cable modem and you should have been upgraded.

I could not upgrade through the browser but im now surfing at 3mbps.
No need to post in large red font.

Ramrod 08-03-2005 09:08
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by d0pey
Yes I know someone in Bromley, well Orpington who has been upgraded.

What STB you got? For speeds over 1mbps you will need to arrange a box swap for a samsung.
Got my samsung ages ago :)

jigman 08-03-2005 09:08
Re: New Speed Upgrades 8th March. (Part 3)
 
just done mine here (m33) took a few tries through.

goin through the web page

Neil 08-03-2005 09:09
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by blenky
I'm at work at the moment so could someone tell me if Brighton has upgraded?

Ta
Not that simple I'm afraid.

d0pey 08-03-2005 09:11
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Neil
No need to post in large red font.
Well nobody listens and continue to keep asking the same questions over and over again.
__________________

Quote:
Originally Posted by Ramrod
Got my samsung ages ago :)
Get back on the phone to them :)

goldoni 08-03-2005 09:13
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Xtreem
i go to that page and i get the option to upgrade from 750k to 2mb for £24.99 a month thats what we currently pay so it aint gonna charge me an extra 24.99 to upgrade is it? sorry if thats a silly question dont want to get in any trouble with my dad :D
No it just confirms the price you will be paying for the 2mb service same as the 750 ;)

OldGeezer 08-03-2005 09:13
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Neil
If you vote in the poll, you will be able to see the results (& therefore the answer to your question)
I don't see anything in the poll to distinguish between CM & STB.

philquinney 08-03-2005 09:13
Re: New Speed Upgrades 8th March. (Part 3)
 
Hey Everyone,

Just to point out there is now something official on NTL's website:

http://www.home.ntl.com/page/broadbandexisting

They do say though that you should wait and the upgrade would be automatic....

Phil.

Electrolyte01 08-03-2005 09:13
Re: New Speed Upgrades 8th March. (Part 3)
 
I may just go for the 1MB service and pay a couple more £ a month for extra bandwidth.

Albie 08-03-2005 09:14
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by d0pey
I have said this before but still people are saying they can't upgrade. If you try and upgrade through the web browser and it comes up with an error or wont let you do it. Just ring customer service on 0800 052 2000. If they say it is not available tell them "You know several people who have had their connection upgraded through C/S this morning and to check again/ask supervisor". The new codes are available on the system.

Then leave it about an hour if it doesnt automatically change reboot your cable modem and you should have been upgraded.

I could not upgrade through the browser but im now surfing at 3mbps.

I couldn't upgrade on the website and rang customer services. The lady said hold on I'll do it for you now, she came back about a minute later and said you'll be upgraded in the next few weeks. I told her I'd just spoken to people who'd been upgraded. She started to get uppity then hung up. <Mod Edit (Chris T) Needless insulting comment removed>.

Please refrain from posting needless insults towards NTL staff.


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