Originally Posted by PtolemyIV (Post 35875800)

So I had a little bit of a dramatic install today... not great when wife at home trying to deal with virgin media install guy herself!

Our basic setup is virgin media superhub 2c in modem mode connected to a netgear r7000 router that runs dd-wrt and connects to a vpn itself to route all traffic through such

So at some point I get a call from the install guy saying "it's not working" - I ask why.. all he claims is "it has to be plugged in directly to the hub" - I ask if that is really true - "yes it is - hub only and other one has to connect to virgin wifi only". I complain and say that I'll cancel the order then since I refuse to be restricted to virgin's all-in router given its limitations etc. Then I wonder if the VPN is confusing the V6 box - so I get the wife to switch off the VPN.. box then seems to connect / install and the guys promptly leave (in the interim his manager turned up as well after the original install guy disappeared from the property for half an hour).

So I now get home - both boxes are showing the tv. The secondary V6 box is connected to the internal wifi on my own router and seems to be working okay. However both boxes are showing "On demand is temporarily unavailable. Please try again in a few minutes."

I ask the wife if she knows anything and apparently the guys made some claim that there is still a few things to be set up in the background... and that it should all be working by tonight! Seems a bit odd to me..

Has anyone else experienced similar after an install?

And, also, does anyone else run a VPN on their router and verified if they can re-enable it and actually use the V6 behind such?

Thanks

Originally Posted by Alex_gregory_uk (Post 35875852)

Sorry, forgot to mention I get both movies and sports in HD as well.

Originally Posted by RichardCoulter (Post 35875871)

I had to wait until the evening of the install for VM to activate the encrypted channels & VOD.

Originally Posted by PtolemyIV (Post 35875800)

And, also, does anyone else run a VPN on their router and verified if they can re-enable it and actually use the V6 behind such?

Thanks

Originally Posted by mike_gain (Post 35875944)

Got my v6 coming on the 4th Jan. Cut down to mix tv but still got the xl install cost so pretty happy. Only thing i'm not sure of is whether there are restrictions on the HD recordings I will be able watch on my current box after the downgrade.

Originally Posted by Alex_gregory_uk (Post 35875823)

I phoned up today and spoke with a woman who didn't seem to have much of a clue. She said I paid £90 a month currently but with the new box would be over £100. I said I thought it was the same monthly price but a one off payment. She said wait a minute, then came back and said yes, your right it would be £90 a month and a one off payment. I said, that's strange as I only pay £61 a month at the moment. Again she went off and came back saying she could do it for £63 a month. I said forget it as didn't want to pay more a month so off she went again and came back saying she could do it for £60 a month with a one off fee of £64.95 or similar. She gave an installation date of 14th Feb.

I am on the following package with two Tivo boxes.
Full House (XL) TV
VIVID 200 Optical Fibre Broadband
Talk Weekends Phone

Does that mean I am a VIP customer and should I be entitled to a second V6 box for free? If so I'll ring and have a further chat with them!

Originally Posted by OLD BOY (Post 35875947)

If you will no longer be subscribing to any Sky channels, the recordings you have made from them will no longer be available.

Originally Posted by OLD BOY (Post 35875947)

If you will no longer be subscribing to any Sky channels, the recordings you have made from them will no longer be available.

Originally Posted by Alex_gregory_uk (Post 35875823)

I phoned up today and spoke with a woman who didn't seem to have much of a clue. She said I paid £90 a month currently but with the new box would be over £100. I said I thought it was the same monthly price but a one off payment. She said wait a minute, then came back and said yes, your right it would be £90 a month and a one off payment. I said, that's strange as I only pay £61 a month at the moment. Again she went off and came back saying she could do it for £63 a month. I said forget it as didn't want to pay more a month so off she went again and came back saying she could do it for £60 a month with a one off fee of £64.95 or similar.

Originally Posted by carbon60 (Post 35875895)

I run a site to site VPN using a Draytek 2925n. I let the installer setup the Hub 3 as he normally would (in router mode) and he connected the TiVo V6 to the Hub wirelessly. He left after everything was working. I then left it for a few hours and then logged into the Hub 3 to change it to modem mode, I also had to go onto the TiVo V6 and change the wireless network settings.

Originally Posted by PtolemyIV (Post 35876026)

Only thing I can find that seems wrong is if i do a network connection test the port configuration takes a while and then says 'failed' - but if there were certain ports that need opening you'd have thought virgin would publicise it or have them default opened on their own hub!

Originally Posted by graeme.owen (Post 35876055)

Has anyone tried connecting to none virgin broadband and seeing if the on demand works? We have technical issues in our area, and virgin can only provide TV and not broadband or phone service. Retentions are trying to find a way for me to order the V6 without broadband (plan being that I will then connect it via my BT FTTP for the on demand) but will this work?

Originally Posted by graeme.owen (Post 35876055)

Has anyone tried connecting to none virgin broadband and seeing if the on demand works?

Originally Posted by graeme.owen (Post 35876055)

We have technical issues in our area, and virgin can only provide TV and not broadband or phone service.

Originally Posted by vm_tech (Post 35876064)

Doesnt exactly come through a tuner. VOD allocated a few frequencies, can't remember how many exactly. The return path is needed to send the request to the VOD server, then a session is opened on the selected program then gets sent to the STB via the allocated VOD frequencies. In effect it's still an internet connection just to a walled garden

Originally Posted by spiderplant (Post 35876069)

Unfortunately there's no way knowing without trying it. Even if it did work for someone else that doesn't necessarily mean it would for you.


I'm curious. I wasn't aware that there were any areas like that any more.


No, it really does come through a tuner. Try using VOD when you've got 3 recordings in progress (or 6 on a V6) and see what happens

Originally Posted by spiderplant (Post 35876069)

Unfortunately there's no way knowing without trying it. Even if it did work for someone else that doesn't necessarily mean it would for you.


I'm curious. I wasn't aware that there were any areas like that any more.


No, it really does come through a tuner. Try using VOD when you've got 3 recordings in progress (or 6 on a V6) and see what happens

Originally Posted by Ddonald2016 (Post 35875868)

Well tried some downloads all restricted and a 390mb download takes 27 mins, I ran a download via BBC iPlayer of 650 MB took 3 mins

https://youtu.be/dDHcPBWVeLs

Originally Posted by PtolemyIV (Post 35876138)

I believe you do need to have the v6s connected to virgin media broadband for it it to work. I understand from the helpful technicians they currently have supporting that the v6 does check for this - in fact, it consequently wont even work behind a vpn.

Originally Posted by PtolemyIV (Post 35876138)

[snip]
In case of interest I also got told what the tech specs of the boxes are (am sure this is public) but in case not - 1.6ghz dual core processor, 1gb SSD (i was surprised too but apparently only £25 wholesale in their volumes), 3gb ddr ram, gigabit ethernet and AC/B/G/N.

Originally Posted by OhReally (Post 35876148)

That's 1 Tb SSd surely? You can't buy an SSD that small.

I'll be surprised they can get it that cheap, cheapest a quick search throws up is this one @ £255

That implies VM are getting a 90% discount :shocked:

Originally Posted by BenMcr (Post 35876222)

I'm pretty sure that shouldn't be the case.

Originally Posted by PtolemyIV (Post 35876202)

Re. SSD or SATA, I totally agree with you and £25 a drive does seem impossible whoever you are... so you are most likely right but the guy was oddly adamant despite my repeated probing whilst I waited for the box to reboot! To the extent I was asking how to safely turn off the box and he was like 'oh, just pull the switch - its ssd so doesnt matter'

Originally Posted by Ddonald2016 (Post 35876338)

Well I have been using it for 4 days and I find good and bad points about v6

Good:

Ethernet and wireless connection work great for on demand and 4k
Streaming content to other v6 seamless
Apps load instantly apart from lifetime which crash your box
4k on the box looks amazing no question.
Navigation is as fast as promised.

Bad

Restrictions on downloads are crazy and some don't make any sense and there is no sky exclusives stopping virgin like channel 4 or sooty for my sister, also very very slow downloads.
Limited 4k
Why not have itv hub, all 4 and My5 apps

Box is still with it but they need to up theee game

Originally Posted by Ddonald2016 (Post 35876338)

Why not have itv hub, all 4 and My5 apps

Originally Posted by barbelboy (Post 35876411)

Read somewhere that new 4k hlg planet earth 2 clip ( 4 mins ) can be accessed via v6. Can anyone confirm this.

Originally Posted by barbelboy (Post 35876413)

The article was indicating tvs otherthan Panasonic, namely hdr tvs.

Originally Posted by barbelboy (Post 35876416)

The report im talking about refers to clip being played on Samsung hdr tv via v6 box. Neither v6 box or samsung tvs are listed on bbc listing posted above.

Originally Posted by DaBoz (Post 35876392)

ok, called the number in my screenshot and got through to the typical 150 menus (where amusingly there's no menu option to ask about upgrading your package!! Just are you moving house or thinking of leaving us! LOL) and ended up in customer relations (retention).

I was offered just under £100 as a one off fee for the new box, where it is delivered to me and I swap it over myself (needs to be close to superhub).

There's no way to copy over recordings which means I need to delay upgrade until after new year anyway, so I asked about availability if I were to ask for one now and while looking he said "we've barely booked any V6 yet as it's only been out a few weeks" and "the box codes have not loaded onto the system correctly yet". After much button tapping and some tutting the earliest date I could get one was mid February.

Sounds good to me, coincides with my annual contract bartering. Although this time I might just take their excellent internet and use the numerous IP TV services I already subscribe to instead.

Originally Posted by PtolemyIV (Post 35876138)

In case of interest I also got told what the tech specs of the boxes are (am sure this is public) but in case not - 1.6ghz dual core processor, 1gb SSD (i was surprised too but apparently only £25 wholesale in their volumes), 3gb ddr ram, gigabit ethernet and AC/B/G/N. The previous tivo was 800mhz single core, sata drives, 1gb ram and 10mb cable modem.

Originally Posted by BenMcr (Post 35876467)

Net neutrality is about what happens to data over a connection.

It's not about whether a particular service from a provider is tied to another of their services.

Originally Posted by BenMcr (Post 35876473)

Again eh?

V6 only being available to Virgin TV customers with Virgin broadband is a commercial decision.

---------- Post added at 21:43 ---------- Previous post was at 21:36 ----------

If Netflix on the V6 was prioritised over iPlayer on V6, you might have a point about Net Neutrality.

But all data from and to the V6 is treated the same.

Originally Posted by BenMcr (Post 35876481)

I have seen nothing to say that the V6 has been designed to only work with VM's own broadband service - in fact it already has been proven to work with third party routers (which will treat it the same as any other network device) on a VM connection.

It's commercialy only available with VM broadband at present, but it's quite possible that won't always be the case. However as the recommended connection speed is 100Mbps+, then alternative providers aren't currently widely available.

Originally Posted by mike_gain (Post 35876492)

but if it's been designed to allow it to be rendered ISP specific that's a subtle but significat difference.

Originally Posted by Inactive Digital (Post 35876490)

Sky Q was only available with Sky broadband initially - it was several months before they allowed customers of other internet suppliers to have the box. And if you look over on the Sky forums, you'll see there are currentlyvtechnical problems for some customers with non-Sky broadband.

It could be a case of Virgin still testing how the box performs with other broadband connections before making it more widely available. Having said that, there are very few non-Virgin households capable of getting the 100mb minimum speed for a V6 anyway...

Originally Posted by BenMcr (Post 35876493)

And where is any evidence that it has, apart from the current commercial requirement to have Virgin Media broadband?

Originally Posted by BenMcr (Post 35876528)

V6 is now available for new customers, and comes as standard when ordering the Full House and VIP bundles online.

Originally Posted by BenMcr (Post 35876481)

I have seen nothing to say that the V6 has been designed to only work with VM's own broadband service - in fact it already has been proven to work with third party routers (which will treat it the same as any other network device) on a VM connection.

It's commercialy only available with VM broadband at present, but it's quite possible that won't always be the case. However as the recommended connection speed is 100Mbps+, then alternative providers aren't currently widely available.

Originally Posted by Daz555 (Post 35876592)

Out of interest, why does the V6 need 100Mbps? What is it pulling down over that pipe? Surely the dedicated TV connection (coax?) is still the primary delivery mechanism.

Originally Posted by Daz555 (Post 35876592)

Out of interest, why does the V6 need 100Mbps?

Originally Posted by passingbat (Post 35876649)

I had my V6 installed this afternoon, and my SH1 replaced by a SH3.


SH is in modem mode linked to a Dlink Router. With SH1, I got 95 mb/s constantly. Now with SH3, it's 72 mb/s.


Could the drop be due to the V6 downloading information, or could there be a problem with the SH3, which I've had to reboot since the install?


Thanks

Originally Posted by albertsteptoe (Post 35876656)

Can anyone tell me if V6 has to be connected to SH3 as that is in my bedroom, i want to move my Tivo from living room to bedroom & new V6 to living room.

Originally Posted by jb66 (Post 35876658)

It can use wifi or homeplugs

Originally Posted by albertsteptoe (Post 35876659)

I want to send recordings from V6 to Tivo so would it need Ethernet.

Originally Posted by jb66 (Post 35876662)

Your tivo would have to be connected to your hub either by ethernet or homeplugs, the v6 has wifi

Originally Posted by albertsteptoe (Post 35876665)

Thanks a lot for that jbrr ill leave it until the new year to order one.

Originally Posted by Joedm45 (Post 35876667)

Does anyone know the approximate range of the RF remote?

Originally Posted by spiderplant (Post 35876672)

It's the same as 2.4GHz WiFi

Originally Posted by jb66 (Post 35876670)

Id order now if i were you, 8 week wait time

Originally Posted by spiderplant (Post 35876596)

It doesn't need the full 100Mbps itself. But bear in mind it is sharing bandwidth with all your other devices (possibly including up to two other V6's). If you had a lower broadband speed it could be easy to max out your connection.

Originally Posted by Joedm45 (Post 35876667)

Does anyone know the approximate range of the RF remote?

Originally Posted by spiderplant (Post 35876672)

It's the same as 2.4GHz WiFi

Originally Posted by OhReally (Post 35876683)

So finally you agree with me, these new boxes are going to kill the bandwidth for everyone else.

I seem to recall me being slapped down earlier as being ridiculous because the V6 takes all of it's data feed from the coax and the ip connection was purely for command and control.

Oh dear...2 million V6's x 100 mbps = 2x10^14 bits per second. Yes, I know they aren't all on my segment but they are all going back to the core at some point.

Originally Posted by OhReally (Post 35876683)

Oh dear...2 million V6's x 100 mbps = 2x10^14 bits per second. Yes, I know they aren't all on my segment but they are all going back to the core at some point.

Originally Posted by jb66 (Post 35876716)

They only use the broadband connection for a return path, I.E watching BBC I player, the exact same as a normal tivo. There will be no change to bandwidth apart from the fact 4k is now an option.

Originally Posted by dwarfofpoison (Post 35876707)

My anecdotal findings are a little different.

0-10 feet = Great signal with the remote working well in any direction.
10-15 = Still decent but a little less responsive.
15-20 = The remote seems to be pushing its limits and behaves much like an IR remote, needs a little pointing!

The RF TiVo remote fails to work behind a closed door 5 feet away where as my RF light switch has no trouble 25 feet away and in the next room.The TiVo RF signal won't even pass through the palm of your hand.

Originally Posted by spiderplant (Post 35876764)

I suspect your remote is working on IR, not RF.

Originally Posted by Rob King (Post 35876811)

mines ordered for 5th Jan 2017 but still not updated on My Virgin Media has anyone have the same ?

Originally Posted by braysoj1 (Post 35876809)

Mines ordered coming 11th Feb £49.99

Originally Posted by joglynne (Post 35876846)

Sorry to be a pain but could Ben or Spiderplant give me their opinion whether my pathetic average of 7Mbps down speeds during the worst of my high contention periods, (all evening from 7pm to 1am and most of the weekend) would adversely effect the new Tivo. No other things running on my BB other than my smart phone and laptop.

Originally Posted by spiderplant (Post 35876898)

You have a PM

Originally Posted by BenMcr (Post 35876747)

It's not 1xV6 = 1x100Mbps.

It's 1x100Mbit (or higher) for any V6 boxes an account has.

The V6 uses the home network connection for everything that isn't broadcast TV or broadcast VoD. That includes streaming iPlayer, YouTube and Netflix, and all connecting all the other apps.

Originally Posted by bebop (Post 35876892)

Hello all. Last week I signed up for the Limited Full House deal as a new customer (with Quickstart - haven't plugged any of it in yet as still moving into new house). Thanks to BenMcr's post on this thread about new customers receiving the V6, if I had instead signed-up this week I would be receiving the new TiVo V6 box, with free engineer installation (according to the website), rather than the older model.

Phoned Virgin to see if they would swap the old TiVo to the new one, but they weren't terribly helpful. Wondering what I should do here, as I am still within the 14 day period where I can cancel, and then could sign-up again as a new customer. I would rather not do that, but at the same time don't want to then have to pay to upgrade to the V6 box later down the line. Further complication is that I signed-up through a friend's referral, so not sure if I would then be counted as a new customer and therefore both qualify for £50. I've yet to e-Sign the contract.

Any advice on what to do here most welcome.

Originally Posted by bebop (Post 35876892)

hello all. Last week i signed up for the limited full house deal as a new customer (with quickstart - haven't plugged any of it in yet as still moving into new house). Thanks to benmcr's post on this thread about new customers receiving the v6, if i had instead signed-up this week i would be receiving the new tivo v6 box, with free engineer installation (according to the website), rather than the older model.

Phoned virgin to see if they would swap the old tivo to the new one, but they weren't terribly helpful. Wondering what i should do here, as i am still within the 14 day period where i can cancel, and then could sign-up again as a new customer. I would rather not do that, but at the same time don't want to then have to pay to upgrade to the v6 box later down the line. Further complication is that i signed-up through a friend's referral, so not sure if i would then be counted as a new customer and therefore both qualify for £50. I've yet to e-sign the contract.

Any advice on what to do here most welcome.

Originally Posted by bebop (Post 35876892)

Hello all. Last week I signed up for the Limited Full House deal as a new customer (with Quickstart - haven't plugged any of it in yet as still moving into new house). Thanks to BenMcr's post on this thread about new customers receiving the V6, if I had instead signed-up this week I would be receiving the new TiVo V6 box, with free engineer installation (according to the website), rather than the older model.

Phoned Virgin to see if they would swap the old TiVo to the new one, but they weren't terribly helpful. Wondering what I should do here, as I am still within the 14 day period where I can cancel, and then could sign-up again as a new customer. I would rather not do that, but at the same time don't want to then have to pay to upgrade to the V6 box later down the line. Further complication is that I signed-up through a friend's referral, so not sure if I would then be counted as a new customer and therefore both qualify for £50. I've yet to e-Sign the contract.

Any advice on what to do here most welcome.

Originally Posted by ianch99 (Post 35876926)

Does a replacement V6 box mean you start a new contract? I have just received the a "please sign this new [12 month] contract" email after getting a replacement V6 Tivo.

It says :

"You bought: Full House Bundle"

I did nothing of the sort. I just asked for a new Tivo box and the customer service rep mentioned no associated contract change.

Originally Posted by jb66 (Post 35876936)

I would imagine a v6 is a new contract

Originally Posted by denphone (Post 35876937)

It is.