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-   -   50M : Think Broadband Ping Monitor Results (POST YOURS) (https://www.cableforum.uk/board/showthread.php?t=33675644)

Sirius 15-10-2012 21:08

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by Jayster (Post 35485435)
Looking much better tonight :)

Indeed

https://www.cableforum.co.uk/images/...2012/10/35.png

Efour 16-10-2012 08:57

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
http://www.thinkbroadband.com/ping/s...16-10-2012.png

yeah back to my quality jitterless service again... woot :td:;)

Stephen 16-10-2012 09:21

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
My connection was dreadful last night. No connection for most of the night after 10pm.

http://www.thinkbroadband.com/ping/s...16-10-2012.png

RealDiamond 16-10-2012 11:00

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
http://www.thinkbroadband.com/ping/s...16-10-2012.png
Yep nice and flat..

Efour 16-10-2012 11:39

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
what ISP is that ? the new Bournemouth Fibre stuff?

craigj2k12 16-10-2012 11:56

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Its a VM Gateway

ileikcaek 16-10-2012 14:05

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
https://www.cableforum.co.uk/images/...2012/10/31.png

Mine was perfect as I can expect last night and speed never dropped below maximum as it was doing on evenings with the blip. not sure I like the jitter on the minimum latency but that's something that's been a factor since I got upload bonding, before then it was always a flat line.

Chrysalis 17-10-2012 10:30

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by qasdfdsaq (Post 35485164)
Funny how there's one glitch on one ping monitor service and all of a sudden everyone's blaming all their connection speed problems on it?

ignition posted on tbb why its fixed now, so does indeed look like it was something within VMs control.

Stephen 17-10-2012 11:26

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Well I spoke to someone internally and my area has a big fault which is causing me a loss of service everynight. Its being looked into apparently.

Kymmy 17-10-2012 12:37

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Hmmm, just noticed that I had a drop-out early Monday morning

http://www.thinkbroadband.com/ping/s...15-10-2012.png

Looks like I now have 2 upstreams

Code:

Downstream
Locked        43        283000000 Hz        QAM256        6.7 dBmV        43.9 dB        13443        171
Locked        41        267000000 Hz        QAM256        7.5 dBmV        43.9 dB        13841        701
Locked        42        275000000 Hz        QAM256        7.2 dBmV        43.8 dB        12988        84
Locked        44        291000000 Hz        QAM256        6.4 dBmV        43.6 dB        12922        88
Locked        45        299000000 Hz        QAM256        7.8 dBmV        43.6 dB        9630        67
Locked        46        307000000 Hz        QAM256        7.2 dBmV        43.3 dB        9423        49
Locked        47        315000000 Hz        QAM256        6.9 dBmV        43.2 dB        9449        10
Locked        48        323000000 Hz        QAM256        6.5 dBmV        42.6 dB        10412        18


Upstream
Locked        2        35800000 Hz        ATDMA        39.3 dBmV        16QAM        6400000        20480 Kbits/sec
Locked        3        27400000 Hz        ATDMA        38.5 dBmV        16QAM        6400000        20480 Kbits/sec
Unlocked        0        0 Hz        Unknown        0.0 dBmV        Unknown        Unknown        0 Kbits/sec
Unlocked        0        0 Hz        Unknown        0.0 dBmV        Unknown        Unknown        0 Kbits/sec

I now have drops in Minimum Latency as well

http://www.thinkbroadband.com/ping/s...17-10-2012.png

craigj2k12 17-10-2012 15:18

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
It looks more like its flicking between upstream channels than actually bonding them

LenMackin 17-10-2012 16:31

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Couldn't get internet access again this afternoon without rebooting my router. Here is the chart showing dropouts. I thought it was settling down this week but no such luck - what are you doing Virgin Media?

http://www.thinkbroadband.com/ping/s...17-10-2012.png

qasdfdsaq 17-10-2012 19:18

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by Chrysalis (Post 35485948)
ignition posted on tbb why its fixed now, so does indeed look like it was something within VMs control.

Link plz.

VM posted a while back on their own forums why it's fixed, I'm curious if their explanations match.

thenry 17-10-2012 19:24

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
forums.thinkbroadband.com/virgin_cable/4168973-how-is-latency-tonight.html?vc=1

Chrysalis 17-10-2012 23:30

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by qasdfdsaq (Post 35486123)
Link plz.

VM posted a while back on their own forums why it's fixed, I'm curious if their explanations match.

I read it after ignition's post and they do more or less match.

Just the VM post went into a bit more detail, basically VM's peering got saturated which is what and I others said at the start whilst you were denying it for some odd reason even with VM's track record.

VM blame atrato but ultimately its VMs responsibility to manage their own links, its amatuer to only react after several days of customers complaining.

qasdfdsaq 18-10-2012 04:43

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
I don't recall denying it, I said from fairly early on this was what was happening.

robson689 18-10-2012 19:27

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Not sure what I did wrong, but have tried setting it up twice none work.

http://www.thinkbroadband.com/ping/s...bb61697d1.html

It doesn't make sense because my internet is flawless.

Qtx 18-10-2012 20:40

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by robson689 (Post 35486440)
Not sure what I did wrong, but have tried setting it up twice none work.

http://www.thinkbroadband.com/ping/s...bb61697d1.html

It doesn't make sense because my internet is flawless.

There is a setting somewhere on the hub web interface to enable the icmp/pings which are needed to get the graph to work.

The bump is back dead on 8pm for me and a few others I have seen, but only a small percent. Pretty sure its not UBR related but hard to narrow it down to the other problems here.

[img]Download Failed (1)[/img]

jempalmer 18-10-2012 20:59

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Oh me, Oh my. This gets better and better :mad:
[img]Download Failed (1)[/img]

thenry 18-10-2012 21:12

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
thats shocking. is that you using the connection as well or you monitoring?

the bumps back tonight...

[img]Download Failed (1)[/img]

Jayster 18-10-2012 21:23

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
I dont have the bump over here, maybe its localised this time?

Edit: It seems to be only a small amount of people affected.

alwaysabear 18-10-2012 21:28

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
http://www.thinkbroadband.com/ping/s...18-10-2012.png
No bump in ESSEX either.

qasdfdsaq 18-10-2012 21:28

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Only showing for a select few VM areas this evening so not the same problem as before.

jempalmer 18-10-2012 21:34

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
No TH, I'm not using my connection (apart from being here on CF). Going to reboot the the Superhub and see what transpires. If I go missing for a while then at least the search parties will have an idea as to where to look :)

Qtx 18-10-2012 21:36

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Making an educated that its down to the Croydon area network, which affects south london down to crawley I think.

jempalmer 18-10-2012 22:04

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Yes, our connection is routed through Croydon: cpc14-craw6-2-0-cust201.croy.cable.virginmedia.com. Still not impressed given the 5 hour loss of TV and BB two weeks ago, followed by a further two 20 minute BB outages last week. The chap in India was insistent that there was no issue in this area, despite the fact that I had no internet and neither did a friend who lives in the next street. We're on different cabinets yet had the same problem. Oddly,when service resumed, it was at the same time for both of us. Not an area fault though!

thenry 18-10-2012 22:10

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
:no:

jempalmer 18-10-2012 22:16

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Still a pile of the proverbial.

http://www.thinkbroadband.com/ping/s...18-10-2012.png

thenry 19-10-2012 20:34

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
bumps back again tonight...
[img]Download Failed (1)[/img]

Qtx 19-10-2012 20:43

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Sorry excuse for an ISP, not even acknowledged the issue this time

[img]Download Failed (1)[/img]

alwaysabear 19-10-2012 20:45

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by Qtx (Post 35486754)
Sorry excuse for an ISP, not even acknowledged the issue this time

http://www.thinkbroadband.com/ping/s...19-10-2012.png

IT took them nearly a week to acknowledge what was going on last week. It would appear to be localised I have no bump again tonight.

RealDiamond 19-10-2012 22:53

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
http://www.thinkbroadband.com/ping/s...19-10-2012.png
Default gateway show no regional errors for me.
http://www.thinkbroadband.com/ping/s...19-10-2012.png
Local router show my usage load as I surf the web and watch anime streamin from crunchyroll and downloading 1080p from youtube.

jempalmer 19-10-2012 22:59

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Here we go again!

http://www.thinkbroadband.com/ping/s...19-10-2012.png

Going to do a dance soon :mad:

thenry 19-10-2012 23:18

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
infinity mate.

djfunkdup 20-10-2012 04:46

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Happy to say my 100Mb connection has been as stable as a stable thang :)



https://www.cableforum.co.uk/images/...2012/12/65.png

roughbeast 20-10-2012 07:30

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
All clear in Coventry

http://www.thinkbroadband.com/ping/s...20-10-2012.png

robson689 20-10-2012 13:55

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
https://www.cableforum.co.uk/images/...2012/10/21.png

It works!

Exorcist74 20-10-2012 14:33

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
paying for 60mbps connection
test results :mad: this is a good day.
Sat, 20 Oct 2012 13:31:38 GMT Test 1: 2048K took 493 ms = 4154.2 KB/sec, approx 33234 Kbps, 32.46 Mbps Test 2: 2048K took 460 ms = 4452.2 KB/sec, approx 35618 Kbps, 34.78 Mbps Test 3: 2048K took 529 ms = 3871.5 KB/sec, approx 30972 Kbps, 30.25 Mbps Test 4: 4096K took 1203 ms = 3404.8 KB/sec, approx 27238 Kbps, 26.6 Mbps Overall Average Speed = approx 31766 Kbps, 31.02 Mbps

craigj2k12 20-10-2012 14:35

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
No-ones forcing you to stay with VM?

jempalmer 20-10-2012 14:38

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by craigj2k12 (Post 35486972)
No-ones forcing you to stay with VM?

Err, the contract may have a bearing on this. We're tied in since the 30 to 60M and Tivo upgrade. Another 9 months to go IIRC.

Exorcist74 20-10-2012 14:55

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by craigj2k12 (Post 35486972)
No-ones forcing you to stay with VM?

nice advice Einstein :dunce:

qasdfdsaq 20-10-2012 15:21

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by craigj2k12 (Post 35486972)
No-ones forcing you to stay with VM?

How would you know? He may be under a coerced NDA.

Badders 21-10-2012 11:49

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
OK - here's mine for your perusal (cpc5-stkp7-***.cable.virginmedia.com). It's not really heavily used although 3-5pm was footie time ;) Currently on a very good 20/2 (Broadband XL) but s*it-scared about moving to 60MB and superhub.

http://www.cableforum.co.uk/board/ad...ot;</a> /></a>https://www.cableforum.co.uk/images/...2012/10/1.htmlhttps://www.cableforum.co.uk/images/...2012/10/1.htmlhttp://www.thinkbroadband.com/ping/s...21-10-2012.png
http://www.thinkbroadband.com/ping/s...21-10-2012.png

craigj2k12 21-10-2012 14:49

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by qasdfdsaq (Post 35486994)
How would you know? He may be under a coerced NDA.

Hes not getting half the speed he pays for so breach of contract?

qasdfdsaq 21-10-2012 14:51

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Who cares about breach of contract when someone has a gun to your family's head.

roughbeast 21-10-2012 20:40

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by Qtx (Post 35486459)
There is a setting somewhere on the hub web interface to enable the icmp/pings which are needed to get the graph to work.

The bump is back dead on 8pm for me and a few others I have seen, but only a small percent. Pretty sure its not UBR related but hard to narrow it down to the other problems here.

http://www.thinkbroadband.com/ping/s...18-10-2012.png

Guys. Could you post up some trace routes taken during the bump and also some post codes. I have the ear of a guy in VM who says he will investigate the causes of the bump for those still suffering.

thenry 21-10-2012 20:58

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
news.giganews.com

news-europe.giganews.com

1 vl201.gw1.ams.giganews.com (216.196.110.3) 0 ms 0 ms 0 ms
2 vl305.gw2.ams.giganews.com (216.196.108.227) 0 ms vl304.gw2.ams.giganews.com (216.196.108.219) 0 ms 216-196-108-179.ams.giganews.com (216.196.108.179) 0 ms
3 216-196-108-118.ams.giganews.com (216.196.108.118) 0 ms 0 ms 0 ms
4 popl-tmr-1-as0-0.network.virginmedia.net (213.105.175.5) 7 ms 9 ms 7 ms
5 popl-bb-1a-ae4-0.network.virginmedia.net (213.105.159.1) 11 ms 11 ms 10 ms
6 popl-bb-1c-ae0-0.network.virginmedia.net (213.105.159.186) 8 ms 24 ms 15 ms
MPLS Label=374176 CoS=0 TTL=0 S=1
7 croy-core-2b-ae0-0.network.virginmedia.net (81.96.226.6) 10 ms 8 ms 10 ms
MPLS Label=425121 CoS=0 TTL=0 S=1
8 croy-core-1b-pc200.network.virginmedia.net (195.182.178.85) 9 ms 8 ms 8 ms
9 craw-geam-1b-tenge71.network.virginmedia.net (62.30.242.62) 10 ms 24 ms 13 ms
MPLS Label=31 CoS=0 TTL=0 S=1
10 craw-cmts-06-ge332.network.virginmedia.net (81.96.225.194) 19 ms 10 ms 10 ms
11 * * *
12 * * *
13 * * *

[img]Download Failed (1)[/img]

Qtx 21-10-2012 21:04

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
As mentioned before, pointless me providing traceroutes as my UBR is screwed as well so will interfere with results

http://www.thinkbroadband.com/ping/s...21-10-2012.png

Sirius 21-10-2012 21:54

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Not getting it here in Warrington

https://www.cableforum.co.uk/images/...2012/10/14.png

Martin_D 21-10-2012 22:02

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Not getting it here in Uddingston

https://www.cableforum.co.uk/images/...2012/10/20.png

Qtx 21-10-2012 22:05

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by Sirius (Post 35487429)
Not getting it here in Warrington

You wouldn't, as this is limited to South london and 30 or so miles south of there. VM Core router/localised internernal network or something rather than the recent peering issue.

Martin_D 21-10-2012 22:07

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by Qtx (Post 35487434)
You wouldn't, as this is limited to South london and 30 or so miles south of there. VM Core router/localised internernal network or something rather than the recent peering issue.

Have you sent a email to neil.berkett@virginmedia.co.uk to see if they can help ?

Sirius 21-10-2012 22:14

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by Qtx (Post 35487434)
You wouldn't, as this is limited to South london and 30 or so miles south of there. VM Core router/localised internernal network or something rather than the recent peering issue.

I see, thanks for the info :tu:

Qtx 21-10-2012 22:16

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by Martin Dee 11 (Post 35487436)
Have you sent a email to neil.berkett@virginmedia.co.uk to see if they can help ?

It has been reported to VM, I don't have the energy to deal with them anymore, even through the CEO's office. Been there and done that before multiple times in the past.

I'm at the point that I would rather the press picked up the story and gave VM a grilling like on the Bristol Post

qasdfdsaq 22-10-2012 02:08

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by Qtx (Post 35487411)
As mentioned before, pointless me providing traceroutes as my UBR is screwed as well so will interfere with results

Quite the opposite, since the only result we care about is why the UBR is screwed.

Chrysalis 22-10-2012 05:56

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
VM never gets boring.

jempalmer 22-10-2012 10:13

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
# Host Sent Recvd Best Avg Worst
1 thinkbroadband-gw2.core-rs2.thdo.ncuk.net 15 15 1ms 2ms 3ms
2 gi4-47-10-star1.bdr-rt3.thdo.ncuk.net 15 15 0ms 9ms 128ms
3 gi4-3-10-star1.bdr-rt1.thn.ncuk.net 15 15 0ms 0ms 0ms
4 linx-gw1.router.ntli.net 15 15 0ms 1ms 9ms
5 nrth-bb-1b-ae7-0.network.virginmedia.net 11 15 2ms 7ms 55ms
7 croy-core-2a-ae0-0.network.virginmedia.net 15 15 3ms 3ms 3ms
9 craw-geam-1a-tenge71.network.virginmedia.net 15 15 43ms 49ms 51ms
10 craw-cmts-06-ge130.network.virginmedia.net 15 15 40ms 47ms 51ms
11 **** 15 15 42ms 56ms 65ms

[img]Download Failed (1)[/img]

roughbeast 22-10-2012 16:35

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by jempalmer (Post 35487489)
# Host Sent Recvd Best Avg Worst
1 thinkbroadband-gw2.core-rs2.thdo.ncuk.net 15 15 1ms 2ms 3ms
2 gi4-47-10-star1.bdr-rt3.thdo.ncuk.net 15 15 0ms 9ms 128ms
3 gi4-3-10-star1.bdr-rt1.thn.ncuk.net 15 15 0ms 0ms 0ms
4 linx-gw1.router.ntli.net 15 15 0ms 1ms 9ms
5 nrth-bb-1b-ae7-0.network.virginmedia.net 11 15 2ms 7ms 55ms
7 croy-core-2a-ae0-0.network.virginmedia.net 15 15 3ms 3ms 3ms
9 craw-geam-1a-tenge71.network.virginmedia.net 15 15 43ms 49ms 51ms
10 craw-cmts-06-ge130.network.virginmedia.net 15 15 40ms 47ms 51ms
11 **** 15 15 42ms 56ms 65ms

[img]Download Failed (1)[/img]

Thanks. I've passed that Trace Route on.

If there are any other remaining evening bump sufferers then mid-bump trace routes with your post code would be really helpful. I'll pass them on to the techie as I get them. You may prefer to give me the post code by PM.

Qtx 22-10-2012 16:46

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
2 9 ms 42 ms 6 ms croy-core-1a-ge339.network.virginmedia.net [81.96.224.213]
3 10 ms 21 ms 7 ms croy-core-2a-ae2-0.network.virginmedia.net [195.182.178.82]
4 34 ms 8 ms 8 ms brnt-bb-1a-ae9-0.network.virginmedia.net [81.96.226.1]
5 8 ms 6 ms 9 ms brnt-bb-1b-ae0-0.network.virginmedia.net [213.105.174.226]
6 5 ms 7 ms 5 ms brnt-tmr-1-ae5-0.network.virginmedia.net [213.105.159.50]
7 9 ms 14 ms 7 ms telc-ic-1-as0-0.network.virginmedia.net [62.253.185.74]
8 12 ms 10 ms 9 ms linx-gw2.thdo.ncuk.net [195.66.236.240]

No common points on the network that I can see with jempalmer.

Have to go out but will do a layer 4 trace when I get back. Got a feeling that some traffic is being shaped/routed differently and pings won't show much.

VM did say they were going to test new traffic management in Croydon...

qasdfdsaq 22-10-2012 17:30

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Looks like Croyden <-> Crawley is the broken bit

roughbeast 22-10-2012 17:30

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by Qtx (Post 35487598)
2 9 ms 42 ms 6 ms croy-core-1a-ge339.network.virginmedia.net [81.96.224.213]
3 10 ms 21 ms 7 ms croy-core-2a-ae2-0.network.virginmedia.net [195.182.178.82]
4 34 ms 8 ms 8 ms brnt-bb-1a-ae9-0.network.virginmedia.net [81.96.226.1]
5 8 ms 6 ms 9 ms brnt-bb-1b-ae0-0.network.virginmedia.net [213.105.174.226]
6 5 ms 7 ms 5 ms brnt-tmr-1-ae5-0.network.virginmedia.net [213.105.159.50]
7 9 ms 14 ms 7 ms telc-ic-1-as0-0.network.virginmedia.net [62.253.185.74]
8 12 ms 10 ms 9 ms linx-gw2.thdo.ncuk.net [195.66.236.240]

No common points on the network that I can see with jempalmer.

Have to go out but will do a layer 4 trace when I get back. Got a feeling that some traffic is being shaped/routed differently and pings won't show much.

VM did say they were going to test new traffic management in Croydon...

Thanks. Have you got a post code to go with that?

Qtx 22-10-2012 17:35

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by qasdfdsaq (Post 35487615)
Looks like Croyden <-> Crawley is the broken bit

I don't go through Crawley on my way to everywhere else. Crawley customers seem to go through Croydon though, but they are all part of the same old Telewest network I think.

So it is not a problem between those 2 locations anyway.

qasdfdsaq 22-10-2012 17:38

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
You haven't posted any traceroutes of anything affected either.

Qtx 22-10-2012 17:56

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by roughbeast (Post 35487616)
Thanks. Have you got a post code to go with that?

Does a postcode really make much difference if they have the network route form a tracert anyway? Genuine question I am interested to know the answer to.

I have a London postcode (as I am in London :erm:) yet I seem to share fault numbers with people miles away with a Surrey postcode.

---------- Post added at 17:56 ---------- Previous post was at 17:47 ----------

Quote:

Originally Posted by qasdfdsaq (Post 35487615)
Looks like Croyden <-> Crawley is the broken bit

Checked out the locations of where the IP's on the traceroutes and some do say Crawley, but I am guessing they are just registered there and not actually at that location. Could be wrong though!

I'm 13 or 14 miles from the Linx locations but it wouldn't surprise me if I routed through Crawley and Poole and back up again, making it a 170 mile trip :D

qasdfdsaq 22-10-2012 18:03

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
None of the locations on your traceroute show any problems.

Foo Fighter 22-10-2012 18:37

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
http://www.thinkbroadband.com/ping/s...22-10-2012.png

Blackburn bad today, been getting worse over the last week and now only getting around 2mb instead of 60.

roughbeast 22-10-2012 20:39

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by Qtx (Post 35487624)
Does a postcode really make much difference if they have the network route form a tracert anyway? Genuine question I am interested to know the answer to.

I have a London postcode (as I am in London :erm:) yet I seem to share fault numbers with people miles away with a Surrey postcode.

---------- Post added at 17:56 ---------- Previous post was at 17:47 ----------



Checked out the locations of where the IP's on the traceroutes and some do say Crawley, but I am guessing they are just registered there and not actually at that location. Could be wrong though!

I'm 13 or 14 miles from the Linx locations but it wouldn't surprise me if I routed through Crawley and Poole and back up again, making it a 170 mile trip :D


I asked the techie that. He said the post code is important. I expect they want to eliminate problems at street level as well as UBR.

Qtx 22-10-2012 21:09

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by roughbeast (Post 35487718)
I asked the techie that. He said the post code is important. I expect they want to eliminate problems at street level as well as UBR.

We already know they would be wasting their time looking at the street and ubr level.

There is anecdotal evidence pointing towards the increase latency starting at croy-core-2a-ae2-0.network.virginmedia.net [195.182.178.82] for a few customers but the crawley guys with the same bump don't seem to go through there. Which throws a spanner in the works xD

SM6 is one of the postcodes.

buckleb 22-10-2012 21:33

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
[img]Download Failed (1)[/img]

Code:


1        thinkbroadband-gw2.core-rs2.thdo.ncuk.net        15        15        0ms        7ms        77ms
2        gi4-47-10-star1.bdr-rt3.thdo.ncuk.net        15        15        0ms        0ms        0ms
3        gi4-3-10-star1.bdr-rt1.thn.ncuk.net        15        15        0ms        1ms        17ms
4        linx-gw1.router.ntli.net        15        15        0ms        6ms        73ms
5        nrth-bb-1b-ae7-0.network.virginmedia.net        13        15        2ms        3ms        8ms
7        croy-core-2a-ae0-0.network.virginmedia.net        15        15        3ms        4ms        11ms
9        craw-geam-1a-tenge71.network.virginmedia.net        15        15        29ms        40ms        161ms
10        craw-cmts-06-ge131.network.virginmedia.net        15        15        28ms        30ms        33ms
11        cpc21-craw6-2-0-custxx.croy.cable.virginmedia.com        15        15        36ms        40ms        56ms

Postcode is RH11 (Crawley)

Qtx 22-10-2012 21:51

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Ignore my comment about Crawley customers not going through croy-core-2a-ae0-0.network.virginmedia.net as it appears they do. No latency increase on that trace though.

Why would traceroute pings not match what we see on the TBB monitor?

jempalmer 22-10-2012 23:07

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Obviously nothing wrong then:

http://www.thinkbroadband.com/ping/s...22-10-2012.png

Hop(ms)(ms)(ms)
IP AddressHost name 1 0 0 0 206.123.64.42 - 2 0 0 0 64.124.196.225 - 3 0 0 0 64.125.26.213 xe-1-1-0.cr2.dfw2.us.above.net 4 5 5 5 64.125.31.122 xe-4-2-0.cr2.iah1.us.above.net 5 48 39 32 64.125.28.49 xe-2-1-0.cr2.dca2.us.above.net 6 32 32 32 64.125.28.249 xe-1-0-0.cr1.dca2.us.above.net 7 32 32 32 64.125.29.22 ge-3-3-0.mpr1.dca2.us.above.net 8 106 105 124 64.125.31.185 so-1-1-0.mpr1.lhr2.uk.above.net 9 106 107 107 64.125.24.14 so-5-3-0.mpr1.lhr3.uk.above.net 10 106 106 115 64.125.24.218 xe-7-3-1.mpr2.lhr3.uk.above.net 11 111 166 111 213.152.245.54 - 12 137 118 118 213.105.175.26 brnt-bb-1b-as2-0.network.virginmedia.net 13 121 118 118 213.105.174.225 brnt-bb-1a-ae0-0.network.virginmedia.net 14 119 118 118 81.96.226.2 croy-core-2a-ae0-0.network.virginmedia.net 15 139 156 156 195.182.178.81 croy-core-1a-pc200.network.virginmedia.net 16 145 134 137 62.30.242.46 craw-geam-1a-tenge71.network.virginmedia.net 17 143 141 141 81.96.224.221 craw-cmts-06-ge131.network.virginmedia.net 18 170 181 151 92.239.xxxxxx cpc14-craw6-2-0-xxxxxxxx.croy.cable.virginmedia.com

qasdfdsaq 23-10-2012 04:02

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by Qtx (Post 35487747)
Ignore my comment about Crawley customers not going through croy-core-2a-ae0-0.network.virginmedia.net as it appears they do. No latency increase on that trace though.

?

There's clearly an abnormal latency increase on his trace. Just not on yours.

---------- Post added at 04:01 ---------- Previous post was at 03:57 ----------

Quote:

Originally Posted by jempalmer (Post 35487773)


Hop(ms)(ms)(ms)
IP AddressHost name 1 0 0 0 206.123.64.42 - 2 0 0 0 64.124.196.225 - 3 0 0 0 64.125.26.213 xe-1-1-0.cr2.dfw2.us.above.net 4 5 5 5 64.125.31.122 xe-4-2-0.cr2.iah1.us.above.net 5 48 39 32 64.125.28.49 xe-2-1-0.cr2.dca2.us.above.net 6 32 32 32 64.125.28.249 xe-1-0-0.cr1.dca2.us.above.net 7 32 32 32 64.125.29.22 ge-3-3-0.mpr1.dca2.us.above.net 8 106 105 124 64.125.31.185 so-1-1-0.mpr1.lhr2.uk.above.net 9 106 107 107 64.125.24.14 so-5-3-0.mpr1.lhr3.uk.above.net 10 106 106 115 64.125.24.218 xe-7-3-1.mpr2.lhr3.uk.above.net 11 111 166 111 213.152.245.54 - 12 137 118 118 213.105.175.26 brnt-bb-1b-as2-0.network.virginmedia.net 13 121 118 118 213.105.174.225 brnt-bb-1a-ae0-0.network.virginmedia.net 14 119 118 118 81.96.226.2 croy-core-2a-ae0-0.network.virginmedia.net 15 139 156 156 195.182.178.81 croy-core-1a-pc200.network.virginmedia.net 16 145 134 137 62.30.242.46 craw-geam-1a-tenge71.network.virginmedia.net 17 143 141 141 81.96.224.221 craw-cmts-06-ge131.network.virginmedia.net 18 170 181 151 92.239.xxxx cpc14-craw6-2-0-custx.croy.cable.virginmedia.com

De-uglified:
Hop(ms)(ms)(ms) IP AddressHost name
1 0 0 0 206.123.64.42 -
2 0 0 0 64.124.196.225 -
3 0 0 0 64.125.26.213 xe-1-1-0.cr2.dfw2.us.above.net
4 5 5 5 64.125.31.122 xe-4-2-0.cr2.iah1.us.above.net
5 48 39 32 64.125.28.49 xe-2-1-0.cr2.dca2.us.above.net
6 32 32 32 64.125.28.249 xe-1-0-0.cr1.dca2.us.above.net
7 32 32 32 64.125.29.22 ge-3-3-0.mpr1.dca2.us.above.net
8 106 105 124 64.125.31.185 so-1-1-0.mpr1.lhr2.uk.above.net
9 106 107 107 64.125.24.14 so-5-3-0.mpr1.lhr3.uk.above.net
10 106 106 115 64.125.24.218 xe-7-3-1.mpr2.lhr3.uk.above.net
11 111 166 111 213.152.245.54 -
12 137 118 118 213.105.175.26 brnt-bb-1b-as2-0.network.virginmedia.net
13 121 118 118 213.105.174.225 brnt-bb-1a-ae0-0.network.virginmedia.net
14 119 118 118 81.96.226.2 croy-core-2a-ae0-0.network.virginmedia.net
15 139 156 156 195.182.178.81 croy-core-1a-pc200.network.virginmedia.net
16 145 134 137 62.30.242.46 craw-geam-1a-tenge71.network.virginmedia.net
17 143 141 141 81.96.224.221 craw-cmts-06-ge131.network.virginmedia.net
18 170 181 151 92.239.xxx cpc14-craw6-2-0-custxxxxx.croy.cable.virginmedia.com

As before, issue lies between Crawley <-> Croydon

---------- Post added at 04:02 ---------- Previous post was at 04:01 ----------

Easy enough to figure this out tomorrow, just realised I can see into the croy <-> craw links from here without being on VM >_>

roughbeast 23-10-2012 06:52

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by buckleb (Post 35487737)
http://www.thinkbroadband.com/ping/s...22-10-2012.png

Code:


1        thinkbroadband-gw2.core-rs2.thdo.ncuk.net        15        15        0ms        7ms        77ms
2        gi4-47-10-star1.bdr-rt3.thdo.ncuk.net        15        15        0ms        0ms        0ms
3        gi4-3-10-star1.bdr-rt1.thn.ncuk.net        15        15        0ms        1ms        17ms
4        linx-gw1.router.ntli.net        15        15        0ms        6ms        73ms
5        nrth-bb-1b-ae7-0.network.virginmedia.net        13        15        2ms        3ms        8ms
7        croy-core-2a-ae0-0.network.virginmedia.net        15        15        3ms        4ms        11ms
9        craw-geam-1a-tenge71.network.virginmedia.net        15        15        29ms        40ms        161ms
10        craw-cmts-06-ge131.network.virginmedia.net        15        15        28ms        30ms        33ms
11        cpc21-craw6-2-0-custxx.croy.cable.virginmedia.com        15        15        36ms        40ms        56ms

Postcode is RH11 (Crawley)

Thanks Buckleby. I have forwarded that to techie.

Qtx 23-10-2012 09:05

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by qasdfdsaq (Post 35487799)
?

There's clearly an abnormal latency increase on his trace. Just not on yours.[COLOR=Silver]

Damn, I missed seeing the scroll bar and thus the rest of the traceroute results :p:

Kymmy 23-10-2012 09:21

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
The moment when we went from 100/5 to 120/12 at 7:40 this morning. Minimum latency dropped slightly..

http://www.thinkbroadband.com/ping/s...23-10-2012.png

Jitter is down as well

http://www.pingtest.net/result/71152341.png

buckleb 23-10-2012 09:58

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
I forgot to add the speednet result to my earlier post:
https://www.cableforum.co.uk/images/...2012/10/17.png

Download speed at the time of the hump was around 85Mb/s.

I've been experiencing some buffering (on youtube for example), but otherwise I haven't really noticed anything untoward (I'm not a gamer).

jempalmer 23-10-2012 09:59

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Pray it stays like that Kymmy :)

Kymmy 23-10-2012 10:10

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by jempalmer (Post 35487838)
Pray it stays like that Kymmy :)

Small little village, UBR is in a small town.. No congestion nor is there any probability of there being any in the future ;)

jempalmer 23-10-2012 10:52

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Lucky you Kymmy.
It seems that the nightly hump has increased in duration. Qas said he's going to look into it. At least he might provide a plausible explanation so that we can baffle the poor Indian CS reps even further as they recite from their script :D

[img]Download Failed (1)[/img]

pabscars 23-10-2012 13:08

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by jempalmer (Post 35487857)
Lucky you Kymmy.
It seems that the nightly hump has increased in duration. Qas said he's going to look into it. At least he might provide a plausible explanation so that we can baffle the poor Indian CS reps even further as they recite from their script :D

[img]Download Failed (1)[/img]

Is there still nothing official from VM on the matter :shocked:

---------- Post added at 13:08 ---------- Previous post was at 13:04 ----------

I wonder if these issues are connected to VM's new traffic management trial misfiring

http://www.cableforum.co.uk/board/12...d-traffic.html

---------- Post added at 13:08 ---------- Previous post was at 13:08 ----------

Pure speculation of course

jempalmer 23-10-2012 15:54

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
This is the current snapshot:

http://www.thinkbroadband.com/ping/s...23-10-2012.png
I'll see what happens around 7pm.

Qtx 23-10-2012 20:18

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Not fair, you got a steeper green bit at the end of yours!

http://www.thinkbroadband.com/ping/s...23-10-2012.png

qasdfdsaq 23-10-2012 22:36

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Looks like one of the inbound paths from croy-core-2a is buggered. Probably croy-core-1a -> croy-core-2a. It's a minor/small/localized issue

Meekel 23-10-2012 22:49

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
http://www.thinkbroadband.com/ping/s...23-10-2012.png

Snapshot for tonight so far. Slowly but surely getting worse again :(

jempalmer 24-10-2012 09:50

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
So minor/small/localised that's it's been going on for weeks qas :)

kev445 24-10-2012 11:30

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
It looks like it is creeping back in again for everybody, here is my latency graph:
http://www.thinkbroadband.com/ping/s...4-10-2012.html

This web-page clearly shows it is happening to everyone on Virgin Media:
http://craigswebsites.co.uk/ping/

I'm so glad we didn't go with them for our business leased line!

roughbeast 24-10-2012 11:40

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by kev445 (Post 35488317)
It looks like it is creeping back in again for everybody, here is my latency graph:
http://www.thinkbroadband.com/ping/s...4-10-2012.html

This web-page clearly shows it is happening to everyone on Virgin Media:
http://craigswebsites.co.uk/ping/

I'm so glad we didn't go with them for our business leased line!

Me too.

http://www.thinkbroadband.com/ping/s...24-10-2012.png

I'll do tracerts if it is there tonight.

bjq1972 24-10-2012 13:15

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
http://www.thinkbroadband.com/ping/s...24-10-2012.png

RealDiamond 24-10-2012 13:40

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
http://www.thinkbroadband.com/ping/s...23-10-2012.png
The earlier spike is load from downloading the new 12.10 ubuntu linux releases as DVD iso's
the tiny 9.30 spike is region wide again...

roughbeast 24-10-2012 15:35

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
I started a new thread at the Virgin Media help community in the 100Mb forum. Responses just coming in. Feel free to post your renewed blip evidence there and any Crawley stuff.

Awaiting response re Crawley blip from techie. I have informed him of the returning nation-wide blip.


http://community.virginmedia.com/t5/...g/td-p/1519788

alwaysabear 24-10-2012 17:25

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
http://www.thinkbroadband.com/ping/s...24-10-2012.png
Mine returned as well, I have left feed back on the community thread as well.

roughbeast 24-10-2012 19:41

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
[img]Download Failed (1)[/img]

I'm not sure this passes for a blip.

qasdfdsaq 24-10-2012 20:23

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by jempalmer (Post 35488265)
So minor/small/localised that's it's been going on for weeks qas :)

It's been going on for 4 days

---------- Post added at 20:23 ---------- Previous post was at 20:22 ----------

Oh it's gone nationwide again? Sorry, didn't realise.

alwaysabear 24-10-2012 21:23

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Mine seems to have returned to normal tonight.

Sirius 24-10-2012 21:30

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Quote:

Originally Posted by qasdfdsaq (Post 35488589)
It's been going on for 4 days

---------- Post added at 20:23 ---------- Previous post was at 20:22 ----------

Oh it's gone nationwide again? Sorry, didn't realise.

Dont seem to have it here in Warrington

https://www.cableforum.co.uk/images/...2012/10/14.png

Kymmy 25-10-2012 07:22

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Some of the best graphs ever here

http://www.thinkbroadband.com/ping/s...24-10-2012.png

ferretuk 25-10-2012 08:17

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
or here...

http://www.thinkbroadband.com/ping/s...25-10-2012.png

qasdfdsaq 25-10-2012 09:18

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
https://www.cableforum.co.uk/images/...2012/10/13.png
Best its ever been around here...

RealDiamond 25-10-2012 15:36

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
http://www.thinkbroadband.com/ping/s...25-10-2012.png

VM booted the super hub ofline a few times today. I was not using the internet directly so did not notice.
but router/Super hub logged the T3 and T4 time outs...

roughbeast 26-10-2012 08:44

Re: Think Broadband Ping Monitor Results (POST YOURS)
 
Is the Crawley Bump still in evidence? I'm expecting an explanation later today.


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