Re: Free V6 box
 

Ring up and check before ordering.

Mind you I did this and they still got it wrong and disconnected the Tivo, not the VHD. Thinking about it, I probably got the Tivo before the VHD so technically it was the older box. It was quickly put right with a phonecall so i wouldn't let it put you off.

Re: Free V6 box
 

You'd need to replace one of the oldest type - which is one of the V HD boxes.

Re: Free V6 box
 

Thanks Ben,

I've spoken to them and they confirmed that you can swap any box you like but they would prefer the VHD boxes first.

Re: Free V6 box
 

Just ordered it, if you have more than 1 VHD box like I have, you have to ring them as you can't do it on line via their website.

Re: Free V6 box
 

I've never been able to do any upgrade via their website, its crap.

Re: Free V6 box
 

Agree, ordered V6 box via the website, got a confirmatory email confirming the date of delivery saying if there was any change they would contact me. Took the day off for delivery and you guessed it nothing. Phoned Virgin who said they had no trace of the order, they asked me to read out the email, which I did, they apologised and arranged another delivery date. Had to take another day off work which didn't bother me as work sucks. Well done virgin and your shoddy multiple day off giving service :D

Re: Free V6 box
 

I had the option of having the V6 delivered to a local shop to avoid having to wait in. It worked out well.

Re: Free V6 box
 

Yes, you can choose to use Click+Collect instead of a home delivery.

Been available since summer last year.

Re: Free V6 box
 

I'm glad I'm not the only one who thinks that.

I have spent ages trying to find out how much an extra box will cost me ( upfront cost and ongoing monthly cost).

Would like a V6 but would settle for a TiVo.

I have given up as I cannot find anywhere on the site.

Re: Free V6 box
 

Hello again all
I can have a new V6 box but currently my Hub 3.0 is upstairs at the rear of the house (detached) and my Tivo is downstairs at the front.
Would I be best getting an engineer out and spending £40 to complete the changeover?
TIA

Re: Free V6 box
 

In their defence I have to say that I ordered my free V6 via the website, delivered on time (actually 2 days early) and self-installed with no problems. :)

Re: Free V6 box
 

The request form allows you to say that the hub is in a different room to the tivo. They then send out a powerline adapter pair. Also free. :)

Re: Free V6 box
 

Cheers taf, I have had a look into things a little more, I only have one power socket upstairs where my 3.0 Hub is so I will need a through adapter as VM say connection is not very good through an extension lead.
Also VM Dianne has a youtube clip which will help.
TIA

---------- Post added at 10:02 ---------- Previous post was at 09:31 ----------

Update
I just noticed that my promotional rate finishes this month so I rang retentions who were somewhere warm.:)
The CSA was unusually good and told me to ring again after the 21st March when my current promotion finishes.
Getting onto the V6, she said I can have an engineer out and the powerline adapters FOC, so the engineer will come on the 7th. What did surprise me was that the 15th was the earliest for delivery at home of the V6 through the VM online method.

Re: Free V6 box
 

I went to order it via their website however when I logged in to my VM account, it said that as I had more than 1 VHD box I couldn't order it online, I had to ring them.
They failed to tell me that when I spoke to them. Anyway, the box is arriving this Friday and he told me that when I connect it, ring them up to activate it which will tell them which box I am replacing. They will also send me an envelope to return the replaced box free of charge.

Re: Free V6 box
 

I received a HUB3 to replace my SHUB2ac.

On inspection I saw that both the HUB3 and it's power supply had male connectors (i.e. a central pin). But the power supply had a label attached "Plug me into your HUB".

I queried this and was told they would send out a new power supply.

It arrived and was identical. LITEON Model PE-1300-9AR3 P/N 599126-001.

I did not dare force the connection, so ignored it for a few days,

Today another power supply arrived, and it has a female connector, so fits perfectly.

LITEON Model PE-1300-9AR5 P/N AREP05647.