Re: New STM/Virgin traffic managent confirmed - so that's why it's slow!
 

Has your letter arrived?

Re: New STM/Virgin traffic managent confirmed - so that's why it's slow!
 

nope nothing, 99% of the time i am on a 5mbit connection and i keep going over without meaning to but i had to security enable my wireless i noticed one day like 6 people where connected :s maybe that explains a few times that i was sure i dident go over and i was capped, luckily my router tells me whos connected so i enabled security and threw them off.. but no no letter which i am suprised, 3 or so weeks ago i did have a letter from them titled a brief word about unlimited downloads but thats while i was on the 2mbit

Re: New STM/Virgin traffic managent confirmed - so that's why it's slow!
 

I told you, after you hit the limit so many times your put on a rotation list and users are randomly picked, guess your just lucky :)

Though, to be fair they are purposely sending letters out to lower tier people to get them to upgrade right now.

Re: New STM/Virgin traffic managent confirmed - so that's why it's slow!
 

Yes now that i am on 20meg i havent recieved any letter but i do get capped virtually every day so i wont be suprised if i recieve another letter, i have a feeling i am just going to downgrade to the 2mbit anyway im on this 20meg which is a 5 most of the time so an extra 3megs i may aswell be on the 2 again

Re: New STM/Virgin traffic managent confirmed - so that's why it's slow!
 

not going to happen...unless I downgrade everything else and then they lose out because I'll be paying less.:)

Re: New STM/Virgin traffic managent confirmed - so that's why it's slow!
 

So why didn't you security (your words) your wireless when you first got it?
You are responsible for whoever uses your connection and to have 6 unknown people using your connection is just not reckless it's stupid.

Re: New STM/Virgin traffic managent confirmed - so that's why it's slow!
 

dident think id need to im in a small city anw doesent matter now it has been put security now so no one can loginw ithout the long ass password i put

Re: New STM/Virgin traffic managent confirmed - so that's why it's slow!
 

Picked randomly for what? To receive a warning letter? (Sorry, I haven't read all 24 pages, so I assume that's what you mean.)

How can they get away with advertising an "unlimited" service, but then warn users for using it too much? Also, it seems odd having a "traffic management" system, if you then expect users to manage their own traffic to ensure that they don't hit the limits too many times on their supposedly unlimited service.

Re: New STM/Virgin traffic managent confirmed - so that's why it's slow!
 

Well put!

Here is a copy of the mail I received from Be. For obvious reasons I've removed my addy and the ticket number and also my name. No I haven't corrected their spelling either!

-------Original Message-------

From: Be member services
Date: 6/22/2008 7:40:26 AM
To:
Subject: Ticket No. updated Successfully

Dear Mr F,

Thank you for contacting us.

Our service is trully unlimited-you can download and upload as much as you want whenever you want,no traffic shaping,throtling etc.

The support is based in Sofia,Bulgaria and it is experienced and able to help you 24/7 and if you are calling from your BT landline number it will be for free.

If you have any other questions please contact us.

Regards,
Rudi.

Also the follow-up relating to contention ratios

From: Be member services
Date: 6/24/2008 11:58:51 AM
To:
Subject: ticket ID:

Dear Mr F,

Thank you for contacting us.

The contention ratio for all our packages is 1 to 1.We are trying to keep it this way and if sometimes in the future this is due to change we will notify you on time.

IF you have any other questions please contact us.

Regards,
Rudi

Re: New STM/Virgin traffic managent confirmed - so that's why it's slow!
 

That is incorrect. I have seen the Be dslams and they are not running 1 to 1. I think the person who gave you that info is very miss informed. I to will be moving to BE.


http://en.wikipedia.org/wiki/Be_Unlimited

10.1 is for business so there is noway they will offer 1 to 1 to a residential customer :LOL:

Re: New STM/Virgin traffic managent confirmed - so that's why it's slow!
 

You have quoted the services of another company that leases the line from Be.
As to be misinformed the information is from their own tech services and as I have it in writing...........................

Having said that Be certainly gives better service than VM!

Re: New STM/Virgin traffic managent confirmed - so that's why it's slow!
 

Sorry i have worked on DSL products for years and that information is incorrect.

We can debate this all night but at the end of the day why would BE be giving each customer a 1 to 1 connection on to a dslam. they dont offer that to a business customer.

found a page that gives the info

http://www.broadbandchoices.co.uk/pa...ited-24mb.html


Just emailed them as i was about to sigh up with them but if there tech support does not even know what there contention ratio is then i certainly have no faith in there support. :rolleyes:

Lets hope a differant support agent gives me the correct ratio or i will not be signing up with them.

I have had enough of VM's STM. i have just got home from work turned on my PC and i am STM'd :( The PC has been off all day.

Re: New STM/Virgin traffic managent confirmed - so that's why it's slow!
 

I do not doubt that you have a lot more expertise in this field than me BUT the 10 - contention ratio you quoted was from Vaioni which leases the service from Be and offers businesses 20Mb down and 2.5Mb up at a cost of £140.00 pm.

I take it that this is a guaranteed speed - hence the cost.

When I went to Be all they said was that I could EXPECT a speed of 16Mbps so far they have done better than that! Up until recently I was a cable customer before Nynex. C&W Telewest etc. and before the advent of broadband, or even the internet.

Everything was as sweet as apple pie until the advent of Virgin Media, Then everything went downhill which is why I jumped ship and went to be, the best move I ever made!

Even on here whilst I was a VM customer techs were saying there was something wrong, I'd had engineers round on several occasions after paying for the phone call.

In all the time I was paying for a 20Mbps connection I never reached more than 12Mbps and that was a one - off the average was nearer 6Mbps and I still have the records to prove it.

Rant over!

Re: New STM/Virgin traffic managent confirmed - so that's why it's slow!
 

this is the high speed STM's connection i have at the moment from VM's 20 meg service

https://www.cableforum.co.uk/images/local/2008/06/9.png

Re: New STM/Virgin traffic managent confirmed - so that's why it's slow!
 

Says it all!