Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Back to normal 11.15 pm.

https://www.cableforum.co.uk/images/...2012/10/50.png


Tracing route to pingbox1.thinkbroadband.com [80.249.99.164]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms REDDWARF [192.168.1.1]
2 9 ms 5 ms 5 ms 10.14.112.1
3 7 ms 7 ms 7 ms brhm-core-2b-ae3-1179.network.virginmedia.net [2
13.106.229.225]
4 8 ms 6 ms 6 ms brhm-bb-1b-ae8-0.network.virginmedia.net [62.253
.174.77]
5 8 ms 7 ms 7 ms brhm-bb-1a-ae0-0.network.virginmedia.net [62.253
.185.153]
6 14 ms 13 ms 13 ms nrth-bb-1b-ae2-0.network.virginmedia.net [62.253
.185.85]
7 14 ms 15 ms 15 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.
174.18]
8 16 ms 15 ms 15 ms linx-gw1.thn.ncuk.net [195.66.224.240]
9 17 ms 15 ms 16 ms gi0-24-10-star1.core-rs2.thdo.ncuk.net [80.249.9
7.9]
10 15 ms 16 ms 14 ms pingbox1.thinkbroadband.com [80.249.99.164]

Trace complete.

Now as good as pings to the Beeb



Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms REDDWARF [192.168.1.1]
2 9 ms 15 ms 6 ms 10.14.112.1
3 8 ms 8 ms 8 ms brhm-core-2b-ae3-1179.network.virginmedia.net [2
13.106.229.225]
4 7 ms 7 ms 7 ms brhm-bb-1b-ae8-0.network.virginmedia.net [62.253
.174.77]
5 6 ms 8 ms 7 ms brhm-bb-1a-ae0-0.network.virginmedia.net [62.253
.185.153]
6 17 ms 14 ms 13 ms nrth-bb-1b-ae2-0.network.virginmedia.net [62.253
.185.85]
7 15 ms 15 ms 15 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.
174.18]
8 18 ms 16 ms 16 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
9 * * * Request timed out.
10 14 ms 17 ms 13 ms ae1.er01.rbsov.bbc.co.uk [132.185.254.46]
11 16 ms 17 ms 15 ms 132.185.255.60
12 15 ms 15 ms 15 ms 212.58.241.131

Trace complete.

This is not just a TBB issue. Effects on my normally excellent speedtests, confirm this for me. I think it is shows up more on TBB because of VM's well-known poor connection to their servers.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

this is very annoying, finally my US channel looks ok but then this starts, VM cant get it right ever for me.

---------- Post added at 23:58 ---------- Previous post was at 23:58 ----------

they load fine on all my dedicated servers.

---------- Post added 12-10-2012 at 00:03 ---------- Previous post was 11-10-2012 at 23:58 ----------

craig you missed my sub 5mbit speedtest then?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Yeah youtube fine from sky FTTC around the clock :)

As i said its affecting NCUKs server farm... a coupke of websites lited above as well as a speedtest server

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I see everyone had a spike this evening between 7-11pm.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Not me

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

and a load of my .nl servers and youtube.

easy to not realise how bad it is when you have other connections to use like uni and sky FTTC. Some of us have VM as their only connection.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Interesting to see if a layer4traceroute produces similar impairment on UDP and TCP for say a 5min test to "pingbox1.thinkbroadband.com" during the fault period? ;)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

https://www.cableforum.co.uk/images/...2012/10/48.png

got 5 young kids these days so testing around the clock is no no these days.

noticed the spikes on tBB a week or 2 ago but just thought it was the old hot tbb route VM runs an due to not using net around the clock every day didnt notice any slow down.

but last night both me an misses could not even get android mobile utube or vevo music vids to play last night even in low stream, instead of firing pc up to test i just ran the ping an dns android app to bbc.co.uk and avreage over 100 pings was well between 500 an 1000ms where during day on android ping sits about avg 32ms to bbc

well hacked off as i moaned to the top at ceo team email about 24/7 high ping and after a year an half it dropped by half to sit at max 30ms spikes with out the eve increase to spikes up to 100ms on bad nights

hope you boys an girls that have more time do find the dodge routes and slap vm around the head with the facts

good luck getting vm to own up, if plusnet had been on watch dog they would be mass appoliges on there froum and plenty of info given out on what they would be doing ect. hate how vm cs works or dosent should i say

if i get chance i will run ping plotter which is over etho to a choice of ip's.

any idea which routes are mainly being monitored by the rest of upset customers?

i was shocked to see bbc.co.uk pings so out of control to the point i changed US channel thinking it was the old upstream devil.

would be helpful for a list of ip's to be posted so i can just whack um into ping plotter an get on with settling kids :angel: down tonight

right got to bolt now, bye bye to buffering, last night was bye bye to internet, an now fttc is maturing nicely i think its bye bye to vm once end of contract comes round in a long time

EDIT.
an for those that are under impression its a saturated link to a server farm mentioned earlyer an followed by a reply of its effecting more than a few isolated servers for those that havent got other options than to sole use vm connection, i just remembered that wensday night i tried using my vpn an that would not hold its connection even when transfering a few KB's that was to countrys canada, russia, sweeden, germany, singapore i assumed a bad day for vpn company an gave up but thinking now it was during the bad eve period it played up an for all servers to be effected. bolt signature stance pointing at vm

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

30 minutes before 'blip' time. Pretty acceptable. This is what I get 24/7 until the dreaded evening 'blip'. I would just like to know from VM what they feel is the cause and what they are going to do about it. Is it temporary or permanent? If it's permanent then I will be asking for refunds.

I haven't had the promised Himalayan phone call yet. :mad:

Tracing route to pingbox1.thinkbroadband.com [80.249.99.164]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms REDDWARF [192.168.1.1]
2 9 ms 7 ms 5 ms 10.14.112.1
3 12 ms 14 ms 7 ms brhm-core-2b-ae3-1179.network.virginmedia.net [2
13.106.229.225]
4 9 ms 7 ms 7 ms brhm-bb-1b-ae8-0.network.virginmedia.net [62.253
.174.77]
5 9 ms 9 ms 10 ms manc-bb-1a-as6-0.network.virginmedia.net [62.253
.185.134]
6 39 ms 15 ms 17 ms brnt-bb-1b-ae1-0.network.virginmedia.net [212.43
.163.86]
7 16 ms 15 ms 15 ms brnt-tmr-1-ae5-0.network.virginmedia.net [213.10
5.159.50]
8 15 ms 15 ms 15 ms telc-ic-1-as0-0.network.virginmedia.net [62.253.
185.74]
9 15 ms 23 ms 15 ms linx-gw2.thdo.ncuk.net [195.66.236.240]
10 17 ms 20 ms 16 ms gi0-24-10-star1.core-rs2.thdo.ncuk.net [80.249.9
7.9]
11 15 ms 17 ms 15 ms pingbox1.thinkbroadband.com [80.249.99.164]

Trace complete.

https://www.cableforum.co.uk/images/...2012/10/47.png

http://www.pingtest.net/result/70658445.png

I will retest if and when the blip commences this evening.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

If it follows last weeks pattern tonight and the weekend will be bump free...

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Thanks. The time for its appearance has just passed. We will see what Monday brings.

So what is so different about Friday nights that VM don't feel the need to make us all suffer?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Call me paranoid, but I recon I can just see my graph starting to get the hump!!

Cheers

Grim

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Same here, maybe it's a northern hump? :)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Not paranoid, hold on tight - it's hump time :shocked:

Cheers

Grim

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Yep its creeping up again :(

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Just starting!

Will see if I can get the layer4 pings done when the bump gets a bit bigger, although not sure what that would prove if anything?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

same hump, was going to stick one of my kids on onlive batman which he paid for out his pocket money but on starting onlive it gives the high latency wqarning and to expect a stressful time yader yader

going to wireshark some off onlive ip's an see what they give as tbb an bbc seem fine at mo

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Getting some weird results, but part of that could be the crappy over-utilisation problem on my UBR. rst/ack packets are consistent at the last hop though....






BBC for comparison....some lag on VM network



Second BBC trace, getting more screwed than the previous one, syn/ack too, so maybe tcp route does that on the last hop anyway.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

So we do have a bump on a Friday night! Here goes.

Tracing route to pingbox1.thinkbroadband.com [80.249.99.164]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms REDDWARF [192.168.1.1]
2 6 ms 7 ms 5 ms 10.14.112.1
3 19 ms 7 ms 7 ms brhm-core-2b-ae3-1179.network.virginmedia.net [2
13.106.229.225]
4 8 ms 7 ms 7 ms brhm-bb-1b-ae8-0.network.virginmedia.net [62.253
.174.77]
5 8 ms 9 ms 14 ms manc-bb-1a-as6-0.network.virginmedia.net [62.253
.185.134]
6 15 ms 19 ms 15 ms brnt-bb-1b-ae1-0.network.virginmedia.net [212.43
.163.86]
7 67 ms 14 ms 15 ms brnt-tmr-1-ae5-0.network.virginmedia.net [213.10
5.159.50]
8 16 ms 16 ms 19 ms telc-ic-1-as0-0.network.virginmedia.net [62.253.
185.74]
9 15 ms 25 ms 15 ms linx-gw2.thdo.ncuk.net [195.66.236.240]
10 17 ms 16 ms 17 ms gi0-24-10-star1.core-rs2.thdo.ncuk.net [80.249.9
7.9]
11 72 ms 72 ms 73 ms pingbox1.thinkbroadband.com [80.249.99.164]

Trace complete.


https://www.cableforum.co.uk/images/...2012/10/44.png


Ping test not working. It is failing to find a ping server good enough it seems.
So here's a trace route to the ping test server selected as being the best!

tracert xilo.net

Tracing route to xilo.net [91.199.78.20]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms REDDWARF [192.168.1.1]
2 11 ms 7 ms 7 ms 10.14.112.1
3 6 ms 7 ms 8 ms brhm-core-2b-ae3-1179.network.virginmedia.net [2
13.106.229.225]
4 15 ms 7 ms 8 ms brhm-bb-1b-ae8-0.network.virginmedia.net [62.253
.174.77]
5 15 ms 9 ms 10 ms manc-bb-1a-as6-0.network.virginmedia.net [62.253
.185.134]
6 44 ms 38 ms 9 ms manc-bb-1b-ae0-0.network.virginmedia.net [62.253
.187.178]
7 16 ms 15 ms 16 ms tele-ic-3-ae0-0.network.virginmedia.net [212.43.
163.70]
8 16 ms 17 ms 16 ms 10ge-linx226.c4l.co.uk [195.66.236.201]
9 15 ms 24 ms 15 ms swanzo-wolverine.c4l.co.uk [84.45.90.194]
10 22 ms 15 ms 21 ms ge-0-1-0-6.rtr-0.bs3.mhd.uk.as44574.net [84.45.4
8.6]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Cant understand why this is only affecting VM? Mines fine

https://www.cableforum.co.uk/images/...2012/10/46.png

http://www.pingtest.net/result/70665383.png

http://www.thinkbroadband.com/ping/s...12-10-2012.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Its started later tonight .

http://www.thinkbroadband.com/ping/s...12-10-2012.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

10/10/2012
http://www.thinkbroadband.com/ping/s...10-10-2012.png

http://www.thinkbroadband.com/ping/s...10-10-2012.png

11/10/2012
http://www.thinkbroadband.com/ping/s...11-10-2012.png

http://www.thinkbroadband.com/ping/s...11-10-2012.png

12/10/2012
http://www.thinkbroadband.com/ping/s...12-10-2012.png

http://www.thinkbroadband.com/ping/s...12-10-2012.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

It's because it's a VM network problem. VM is deciding that around 7.00pm that they will heavily diminish everybody's service, presumably to prevent some from losing all their service. At around 10.30 they switch off whatever device it is that is making a mockery of their sales pitch, and we get our proper service back.

What bugs me is that it happens at precisely the time when we need maximum service for streaming and gaming.

edit.............................................. .................................................. ...........

Normal service just resumed.

https://www.cableforum.co.uk/images/...2012/10/45.png

Currently, on hold, on the phone to our man in Bangalore.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

www.conspiracytheory.com is that way ------->

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Thats not what happening here

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I object to that comment. :mad: I'm not into conspiracy theories! Only facts. Apologise at your leisure.

Until yesterday, when the effects upon my service became clear I was defending VM to the hilt against habitual VM bashers and conspiracy theorists. My service has been virtually perfect for years.

I just got off the phone to CS. It has now been explained to me very clearly that there is a specific problem with servers (sic) in the country giving effects nationwide but not everywhere. They have been attempting to fix the problem for a few days and it is likely to continue for a week.

The reason, I am now told, that the effect is so pronounced in the evenings is because of normal increased traffic as the evening progresses and that VM engineers are deliberately reducing service, at the flick of a switch, nation-wide. This, and I am using their words, is to prevent 'network collapse'. A few areas are unaffected.

To compensate me my bill is being reduced by £20 this month. Tokenism?

We shall see shan't we? I will desist from ringing CS for a week, fully expecting an improvement after that time.

Isn't it a pity that VM didn't forewarn its customers about this, so we could ,where possible, make adjustments to our usage .

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I wonder what 'your man in Bangalore' was smoking because I'd love some of it. My man in Mumbai told me VM were testing the Superhub 3.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Jeez. They tell us anything that comes into their heads.

What was he referring to? How can testing Superhub 3 degrade so many customer's service every evening?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Would be nice to know a fault reference number for this....

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

He mentioned something about it having 'Super' powers but wouldn't elaborate:erm:

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Unfortunately the technicians were not thinking straight when they put the krytponite component in the super-hub...

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Which server was that?

The Xilo pingtest server isn't at xilo.net

It's at 213.229.119.169

---------- Post added at 00:45 ---------- Previous post was at 00:44 ----------

Well actually... The amount of increase in latency is far higher than one would expect from any saturated link, and looks more like what you'd expect from an overloaded firewall or DPI module. That and the consistency of its effects across VM's entire network do make me wonder...

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Expand....................

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I'm guessing qas means....

Maybe they are testing their new shaping policies?

If too many are evading NNTP + P2P shaping by using VPNs perhaps they are trying some real DPI but haven't got the grunt to support it.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Firstly, that speed test was NAMESCO London, the one that gives me the most consistent results; usually 104Mb. The bump is having a significant effect on my service.

Thanks regarding Xilo. I just went for the obvious. :rolleyes:

Whatever the reason for the action VM is taking during the evening, it is clear that it is calculated. It isn't just the natural effect of congestion. It commences and ceases too abruptly for that. The CS explanation given me is that they are having temporary server problems and they are merely reducing the service at that time to avoid meltdown whilst they fix it. Pinch of salt taken before ringing them.

Yes it would. Since there is no fault with my local connection or network I was not given one.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

For this exact hump problem, they have given the fault ref F002195199 but it only is valid for those in the Worthing area, even though everyone else in the thread has told them its not limited to worthing....

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

This is pretty typical for me in BS37 at the moment...

http://www.thinkbroadband.com/ping/s...11-10-2012.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Maybe we should all go on the VM Forum and report these humps en masse. Be a tad difficult for VM to dismiss reports from all over the country and, with other members over there seeing what we report, it may set the ball moving for VM to have to have come clean about what appears to be an extremely widespread issue.

I was one of the earliest members on there when it was first set up and I have seen posts deleted in the past when they asked too many embarrassing questions but don't know whether that is still done?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

See here and others...

The way the VM Community forum splits speed issues between tiers doesn't help present a wider view of course,

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I am getting the same bumps off Guildford (Surrey). They started on the 1st October and were preceded by a 2 hour outage on the 29th September which is highly probably when my area was upgraded to double upload.

In the past (months ago) there were two national outages following changes in down and up channels when we went from 4 to 5 to 8 down and up to 2 up.

As a casual observation it does look as though changes in user configuration causes major network problems and hopefully these bumps are a short term deliberate effect until something can be sorted out. There will be all hell to pay if they become a regular feature because mass complaints will be evident if we all suffer prime time useless service.

I did not really notice the reduction in what was an excellent service because over the past few weeks I have been using BT Infinity for most of my internet work.

[img]Download Failed (1)[/img]


https://www.cableforum.co.uk/images/...2012/10/43.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

How about using the Gaming area?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

That is one hell of a good connection you have there for VM.

If it happens again tonight I will see how/if it affects gaming and post in the gaming section.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Someone mentioned it doesnt happen weekends

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Yea it didn't happen last friday either so we will just have to wait and see.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Jayster,

In the many months before October the connection used to be brilliant. Hopefully it will be again;), after the problems are resolved.

I used to be one of VM's harshest critics but if they provide quality at the right price even an old cynic like me will change opinion.

PRE OCTOBER.....

http://www.thinkbroadband.com/ping/s...24-09-2012.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Well it did happen yesterday and was more pronounced than recently.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Im having real problems at the moment, ping and jitter too high :erm:

https://www.cableforum.co.uk/images/...2012/10/22.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I have registered an issue at http://community.virginmedia.com/t5/...p/td-p/1502644

Perhaps we can all do this if affected. VM techies etc may then sit up and take notice.

https://www.cableforum.co.uk/images/...2012/10/24.jpg

Edit.............................................. .................................................. .................................................. ......

Just spotted another thread here. http://community.virginmedia.com/t5/...t/false/page/7

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Technically my 60Mb is on the way up to 100Mb so I will put my paw print below your post once the hump starts tonight. :)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Smeg.
They time shifted the system to 9PM to see if there was a different load effect....
Edit 2 = Its not as bad ping wise. but Ive lost 1/3 of my download. (33% for the young ones on here, So have been downgraded to 20Mb/s service...)
Edit 3 = just over an hour this time.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

http://www.thinkbroadband.com/ping/s...13-10-2012.png
The bump started later tonight and appears to be lasting a shorter period of time.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Same thing happening in Manchester.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

It looks like a switch has been flicked to On

https://www.cableforum.co.uk/images/...2012/10/42.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

It does appear a switch was thrown at 9pm.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

What does worry me is there has been no response from VM over this at all.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Agreed, there are many many complaints on VM forum about this. IMO they need to address this issue with their customers, admittedly this is not one of their strong points

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

https://www.cableforum.co.uk/images/...2012/10/12.gif Maybe their connection is playing up?

On second thoughts I think they are probably ignoring us. https://www.cableforum.co.uk/images/...2014/03/10.gif

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Here too.

[img]Download Failed (1)[/img]

I missed being able to do readings this time.

Is this the first Saturday blip?

Whatever the problem is they feel under pressure enough to be have engineers on this 24/7.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Its the first blip for me on a Saturday.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Download speeds were pretty near full for BS37 yesterday, a little off-the-boil (25-27Mb on a 30Mb line) but nothing to get worried over..

http://www.thinkbroadband.com/ping/s...13-10-2012.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

sky go also affected for me as well. luckily the f1 race today was 6am today not 6pm ;)

http://www.thinkbroadband.com/ping/s...14-10-2012.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

It looks very much like there is another bump building tonight starting from ~ 18:00. So much for weekends usually being OK...

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I can confirm .
[url=http://www.thinkbroadband.com/ping/share/c27527b1fb00935cc9f91413a44384d8-14-10-2012.html]http://www.thinkbroadband.com/ping/s...14-10-2012.png[/url

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

This issue is making it very hard to stream the 'The Mission to the edge of space - live'!!!!

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Near Guildford I have an almost identical problem to alwaysabear.

VirginMedia had better look at and resolve this problem quickly as it looks like a possibly national problem.

http://www.thinkbroadband.com/ping/m...14-10-2012.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Look like it may be a double peak bump.

[img]Download Failed (1)[/img]

Perhaps they are working around the clock because all the grief they are getting.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Tried streaming the RedBull Mission to the edge of space on Youtube,
terrible buffering, I even dropped the quality down to 240p didn't help.
Same peak on the Ping Monitor as everyone else.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Anyone wishing to add weight to the request that VM let us know what is happening can add their comments over at the VM forum

http://community.virginmedia.com/t5/...unread-message

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

http://www.thinkbroadband.com/ping/s...31bc34298.html

this is terrible..... completely rubbish gaming has been rubbish for over a week.... Another complete VM fail???

Still i cant get FTTC.....

https://www.cableforum.co.uk/images/...2012/11/35.png

look at the jitter on this... its incredible its all over the place..... I've had a good connection since the last segmentation for less than a whole year...

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Total disgrace, not a sausage from Virgin media about it either. :td:

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

same issue yet again, may as well say it's the norm now, speed down to 43 down 5.9 up, 53ms ping on a normally perfect 105/10 connection, unacceptable that VM has said nothing.

getting errors trying to look at youtube intermittently, 503 service unavailable and 502 (Bad Gateway): The gateway or proxy server received an invalid response from an upstream server.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I think you have problems in addition to the blip. I would register that as a fault.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Mr. S over on TBB was asking about other routes so I did a pathping to bbc.co.uk around 18:00 and again around 20:00. I fully expected to see a deterioration but there is none - for me at least. I'm not actually using the connection actively so not sure if anything is running slowly as I just accessed home remotely to do the pathpings.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

the BBC route is unaffected, run the ping to pingbox1.thinkbroadband.com

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Not got one of the think broadband ping monitor screenies, but connection since 7pm today and yesterday dropped fro m 105/10 like mentioned above down into the 22-35/1-2 range, MS has gone from 25 usual to between 95-108ms.

Youtube vids are buffering all the time, getting connection reset with server errors while browsing and bad gateway ones aswell, steam is also flagging up "no connection" frequently.

Was fine to yesterday to, so looks like something over this weekend has reared its ugly head and bollucked up the network. I'm in the TS19 area to and I've seen mention of it from multiple different other postcodes in the UK thus far.

Also, its somewhat funny, but the issue has arisen in October, which conviently follows a pattern of last october also having high ms issues to the point it forced me out of being able to use World of Warcraft due to ms not going below 5000ms between 7-midnight and the following year prior, not playing WoW these days, but I find it awefully supicious the issues arise in October for a 3rd year running.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

If anyone knows of a popular Video series or another similar high bandwidth service which launches at 6pm every night that may shed some light on why the bandwidth is being saturated

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

bad services for 6 months like this

January - august

http://www.thinkbroadband.com/ping/s...01-06-2012.png

got it fixed after from months of phone call 30 engineers and so on but they fixed it

august - October

http://www.thinkbroadband.com/ping/s...14-08-2012.png

loving it but nowhere we go again

october

http://www.thinkbroadband.com/ping/s...14-10-2012.png


what is up with this rip of company this is robbery some one needs to go to wachdog ot trading standerds

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

combination of popular services and VM failing to adapt.

xbox live
iplayer
sky go
youtube
netflix
4OD
PSN
steam

right now downloading a DLC of xbox live at 4mbit/sec.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Totally screwed tonight!

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

They dont do a thing... Im hoping that some hardware on my loop gets replaced on my loop somethings obviously chronically overloaded or repeating itself too much.

my double speed has been postponed til `13 its clear the area cant cope in its current state.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I would love to blame this all on TBB; I too find pings to most other servers unaffected anywhere on the route. However, there are so many negative service issues during the blip we can be certain this is a VM network problem.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

They flicked the switch at 7.00pm to the on postion then flicked it again to off at 10.30 :mad:


https://www.cableforum.co.uk/images/...2012/10/35.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I have send a email to neil.berkett@virginmedia.co.uk about this :/

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Funny how there's one glitch on one ping monitor service and all of a sudden everyone's blaming all their connection speed problems on it?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I got a email back from ceo

--------------------------------------
Good morning Mr Doyle,

I'm working with Neil's office on this, from the data you've provided and some of our network monitoring it does look like we may have a network issue with our transit / peering links that the networks team are working on at present as a matter of urgency.

We'll let you know how we get on - many thanks for the report and apologies for the inconvenience this has caused you.

Many thanks




Alex

Alex Brown
Head of Broadband Product Experience
Virgin Media

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Over on the VM forum it appears that Mark Wilkin has now said Thanks to ricardo1 for posting this information.
http://community.virginmedia.com/t5/...99996/page/12#

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

This has just been posted over on the VM forum

http://community.virginmedia.com/t5/...499996/page/12

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Nice quick response there :D

hahahahhaha

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Teh fail is strong in this one...

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Some of us only have speed problems during the blip. Normally 104Mb; during the blib 22Mb. We draw our conclusions.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Most speed problems happen at peak times. Blip happens at peak times.

The internet is a big place, two things happening at the same time != convincing link. I'd like to see a little more evidence personally.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Same here in Leicester.

Terrible laggy and pages not loading. The peering explanation seems logical, we'll see later.

http://www.thinkbroadband.com/ping/s...15-10-2012.png
https://www.cableforum.co.uk/images/...2012/10/37.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I have never had speed problems, latency, jitter, buffering or any other problem until the blip arrived. I can't speak for others.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Seems back to normal tonight...

[img]Download Failed (1)[/img]

---------- Post added at 19:21 ---------- Previous post was at 19:18 ----------

So you were incorrect after all... No VM throwing switches as a deliberate nobbling tactic.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Lets hope it stays that way:D

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Interesting this is my reading tonight. I thought it had settled down however after 3 days with no loss of service I was chucked off at 7pm tonight - note the red line. Very similar to Philce's graph above.

http://www.thinkbroadband.com/ping/s...15-10-2012.png

What is going on with Virgin Media internet?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Wrong again. I based my comments on answers I received from CS (India) when I raised it with them. They clearly stated that they were having to take these measures whilst they were working on a 'server problem'. All my comments regarding switching on and off have stemmed from that. My comments were based upon given facts, not hearsay or a conspiracy theory.

If CS were giving me BS then that is another matter.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

They have shut down one of their peering links as it says on the VM forum

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Looking much better tonight :)

http://www.thinkbroadband.com/ping/s...15-10-2012.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

http://www.thinkbroadband.com/ping/s...15-10-2012.png
And?