Re: TiVo
 

We've been through this already. Anyone getting more than one TiVo is paying the full price for them. Even those VIP customers who are getting one free I would assume would have to pay for any additional TiVo boxes they ask for

Re: TiVo
 

I quite agree. I wasn't having a go myself, mine's getting installed on Thursday, personally I'm a happy bunny:). I was just pointing out that there a lot of people still awaiting "the call" who might not be particually impressed at someone getting three installed . Prepare to duck, I feel there may be some flak incoming!

Re: TiVo
 

Ben's right; been through this before and we've been assured by VM Staff, that having more than one TIVO won't mean anyone being delayed with an install.

Based on that information, I'm considering replacing both my V+ boxes.

@davidthornton: Is it 3 pounds extra per box? Hope not; that would inicate VM are following Sky's thinking!

Re: TiVo
 

They have followed that thinking for ages with additional V+ boxes for non XL customers haven't they?

Re: TiVo
 

£447.

---------- Post added at 16:58 ---------- Previous post was at 16:56 ----------

As far as I know it's £3 per TiVo, per month on top of the normal cost of additional boxes per month. I'll find out when the next bill comes.

Re: TiVo
 

personally i dont have any problems about multiple installs if they have enough boxes to go around ... if your lucky enough to get 'invited to participate' and have the money/willing to pay then go for it

they just need to get the phones buzzing again even if the install dates are weeks away as it seems to have gone all quiet on the "ive just had the offer" postings

Re: TiVo
 

Maybe some people will be irritated but as I hadn't really been watching this forum so much, before I received my call (as a former TiVo S1 owner), and the rep who phoned me checked to see if I could have more than one before taking the triple payment, I didn't contemplate it'd be an issue. Since I knew I wanted the product for most of 2010, and had put aside money for the upgrade, it made sense for me to do all three in one go if possible. That way it's three lots of £40 (install cost) saved, and also no need for me to take more time out to have technicians back in for further provisioning since I know I'd have wanted to upgrade the other two V+ boxes as well.

Re: TiVo
 

I've seen a few posts saying someone had a "return path issuse" and the installer forgot the WORK AROUND......

Surely this PREMIUM product deserves to be installed correctly not crowbarred in via a work around.

As you know work arounds are actually problems postponed.

Re: TiVo
 

If you had read the post it was the installer forgetting to fit the cable to the box which is rather stupid of him but we all learn.

Re: TiVo
 

Im not bothered whether someone gets 8 so long as someone rings me and arranges mine soon LOL.

Re: TiVo
 

I stand corrected then . But he mentioned a work around for something hmmmm.. Cazy CABLE installer forgetting to put the CABLE into the box. Not like he does it all day everyday.

Bit like a van driver forgetting to put the key in his van and wondering why it wouldnt start.

Anyways enough of me moaning I'm content VM left me happy. But I cant help thinking there was a quicker simpler way of getting here.

Re: TiVo
 

Not signing an agreement.

https://www.cableforum.co.uk/images/...2011/02/59.jpghttps://www.cableforum.co.uk/images/...2012/12/10.gif

Re: TiVo
 

and checking the facts

Re: TiVo
 

Maybe you should check out the TiVo Community forum before you get too excited. It looks like there are quite a few problems with the new TiVo. It has put me off totally. If and when they have this box market ready I might reconsider. I certainly will not fork out more money for a box that does less than my current V+ boxes.

I remain convinced that the only real advantage this TiVo has is a larger hard drive. I know that DF will come on here and praise things like uTube, a fancy search and other as yet unseen "apps" but ask yourself, what do we really use the box for? Watching and recording TV and that is what the V+ does brilliantly. The new TiVo will not be able to match it until all the promised add-ons, such as the third tuner, are up and running. How long are you prepared to wait for all these features to be introduced and have all the inevitable bugs cleared?

Re: TiVo
 

What can I say. I'm obviously an idiot and VM's CS reps are open minded and willing to help.

I did'nt recieve the "agreement" I can PM you my account number for you to check you'll see no sign agreement received. I was meant to be getting a second copy sent out, STILL WAITING although its useless now.

Re: TiVo
 

once you start using the service, this counts as agreeing to the terms. :)

Re: TiVo
 

For the s1 TiVo, the 'lifetime' was in fact defined as the lifetime of the actual TiVo unit that the sub is assigned to.

I had mine for a couple of years paying £10pm for the subs (unable to afford the lifetime-sub at the time of the original purchase).... then considered the lifetime-sub but decided not to as I envisaged the unit perhaps not lasting a further 20mths +

If I had a fully functioning s1 TiVo with lifetime-sub attached.... then I'd be a bit peeved too.

Re: TiVo
 

OK.

I did check the facts, I saw the 50% offer and rang VM they guy confirmed all packages have 50% off so I choose the £100ish VIP50 expecting to pay £50. I was being charged £76.

I asked about tivo and was told take vip50 for now an when its availible it will be a simple swap out. Although no time scale was offered for the tivo release other than to acknowledge he knew it was coming.

He forgot to mention the extra £200+ vm want for install. I explained all of this to VM and got no where, well I was told I need to take responsibility for whats happened. lol.

---------- Post added at 18:19 ---------- Previous post was at 18:17 ----------

Hmmm are you lot robots?

Re: TiVo
 

install of what? TiVo? Existing customers will and have been getying a significant discount.

---------- Post added at 18:22 ---------- Previous post was at 18:20 ----------

https://www.cableforum.co.uk/images/...2012/12/20.gif

no, but you are like a broken record! lol

plus I like facts, not fiction ;)

Re: TiVo
 

Imagine a world where after my first phonecall to VM they replied with.

Yes we can see there has been a misunderstanding lets see how we can fix this for you.

Re: TiVo
 

or... "yes we can see you never researched before you commited..." :D

Re: TiVo
 

No fiction.

I rang up explained unfortunately they didnt seem to believe me a bit like your comment above indicates.

But I can say the services have worked perfectly so far. I havent tried to say they were unreliable or silly things like that. Can I ask if DF and Masque worked for NTL before it was VM. You dont seem like extelewest guys.

Re: TiVo
 

I'm not saying you are talking fiction. I'm talking about how contracts work etc :D

I'm ExTelewest through and through :)

Re: TiVo
 

Its hilairious isnt it lol. I'm such an idiot..........

Re: TiVo
 

At least you got it sorted in the end :)

---------- Post added at 18:35 ---------- Previous post was at 18:30 ----------

I've just been there and can't see many problems? Which ones are you talking about in particular?

Re: TiVo
 

A lot of the calls are recorded why dont you ask them to find the original call where the CA said it would be a simple swap out and keep them to it?

Re: TiVo
 

same email as I recieved.

Re: TiVo
 

That is incorrect, on average each agent has around 2 calls recorded per month for Quality sessions which are randomly chosen and usually consecutively recorded.

An agent may take 20 to 50 calls per day so very few calls are ever recorded.

Re: TiVo
 

That is lucky when i worked for o2 we used to have 8 per month, 2 side by side and 6 remotely.

Re: TiVo
 

Just out of interest , are the calls being made to people by area ? or by
when they registered going down list in order? or by what package you are
on,?

Re: TiVo
 

They change the criteria periodically but always 2 calls.:)

Re: TiVo
 

so far it seems nobody knows but VM themselves .. but then they have phoned the same people several times on a few occasions so i dont think the system is exactly working flawlessly ... (being kind there ... its actually a shambles if they call the same people more than once especially if those people have already signed up in the first call).. just my opinion and i bet the usual will defend it as 'normal' and not messed up

Re: TiVo
 

Not really it should not happen people getting one or more calls as it should be noted in the account.https://www.cableforum.co.uk/images/...2012/11/13.gif

Re: TiVo
 

Has anyone mentioned that there is no BBC Red Button on Tivo?

I'd say that is quite a big problem that needs sorting out quickly.

Re: TiVo
 

Realistically though most boxes have bugs at start , they soon get ironed out.

Re: TiVo
 

Still no call!!!!!!!!!!!!!!!!

Re: TiVo
 

OFF THE TIVO COMMUNITY

Another thing I've noticed - if you go backwards in the guide and select a "catch-up" program, I understood it would go to that programme directly. But all it seems to do is go to the catch-up menu, where you still have to go through all the steps you did on the V+ box. I sincerely hope that at some point (soon?) you will indeed be able to go to a catch-up programme simply by selecting it in the TV guide - and if not, just what is the point of trumpeting this as a feature?

SEEMS A STUPID IDEA.

Re: TiVo
 

Coming soon :)

Re: TiVo
 

Thanks for that :D

Re: TiVo
 

Looking forward to my install tomorrow now :-) WooLLsterQ are you installing tivo boxes? I'm from Warrington so could get you?

Re: TiVo
 

Take off your VM supplied rose tinted glasses DF and go back and have another look and you will see several examples of not so happy new TiVo customers.

Re: TiVo
 

The parental controls seems to be throwing up some problems.

And the much trumpeted backwards EPG for catch up dosen't seem that wonderful at the minute, some programmes just takes you to the regular Catch Up menus by the looks of it, there is not always direct playback of the show from the EPG, sounds like a work in progress.

And as I mentioned no red button, in fact it sounds like it hasn't got any interactive features as we know it at all. And no dynamic EPG either.

I have no first hand knowledge though so if all that is wrong I apologise.

On the plus side people say there is much to like though but they seem to be some of the problems so far, it's clearly a very soft launch with some glitches to iron out which i'm sure they will soon, indeed some applications we enjoy now are simply not available at all currently.

Re: TiVo
 

Mmmm not so sure now I've taken a look at the TiVo forums, a fair few things to iron out at the moment. now I'm glad I haven't had the call yet as I'm thinking I just might wait a few months till it's all working as it should be.

Re: TiVo
 

I guess glitches are to be expected but completely missing applications like BBC red button and the third tuner issue that we knew anyway suggest it isn't really quite ready yet.

Mind you I bet loads of people would rather have it warts and all sooner than later.

Re: TiVo
 

The only thing I've seen that bothers me is they've removed the 'channels I receive' selection which makes wishlists a lot less useful than they were on the S1, as they'll pick up loads of cruft from channels you have no intention of watching.

Nothing else there to worry about, that I can see, and I've read just about every post on tivocommunity since before people started getting them. Mostly just stuff not implemented yet, which we know about - as VM keep telling us, it's not launched yet..

Re: TiVo
 

Maybe thats why its not officially released yet? There is no mention of Tivo on the "Multimillion" pound advertising campaign.

Its bassically in a semi open beta.

Re: TiVo
 

Thats me.

He phoned his mate to check what he had to do, then phoned their tech support before he went back to the depot. He came back with a printed out email then tried again and it still didn't work. Thats when he then plugged the cable in and yip it then worked.

I had to bite my lip to stop myself laughing.

So far I am impressed with the box. Much quicker than the old V+ box. But as others have said, I am a bit disappointed that the catch up doesn't work the way I expected but I understand it will be getting updated soon.

I think Virgin should hold their hands up and say we are beta testers and not charge us the £3 a month until it is ready for full roll out. But saying that, let the try and take it away :D

Re: TiVo
 

But didnt the installer mention something about a "work around"?

Re: TiVo
 

Yeah, he said something about if the return path ip address wasn't being picked up automatically there was a workaround to force it in (input it manually is what I think he meant). But once he plugged the cable in it got everything it was meant to itself.

I was his first TiVo install so he was following printed out instructions, guess they forgot to add the bit about plugging the cable in :p:

Re: TiVo
 

Ben says the backwards EPG does work as it should, it's just at the minute it's a bit slower than VM would like so there is a bit of a lag hence you get presented with the catch up screens so that is good news and will hopefully be ironed out.

I love the idea of recording from the buffer, very useful on a channel that dosen't have catch up or on a show that isn't repeated to death.

Re: TiVo
 

As you are no longer in contract you are now going around posting a lot of bitter sounding posts, as it turns out this was the installers first TiVo and obviously he was nervous and forgot something obvious, it happens.

Get a grip as they have let you cancel your contract and you will not be getting TiVo which was your choice regardless of how much your bill has cost you.

It was possible that you were due a phone call but you will never know so let it go.

Re: TiVo
 

I have just had a chat with VM about my install and wondering if someone can confirm my understanding of a billing issue.

I currently have a V+ and a Samsung V box. We pay £15 for the additional box but get a 9.40 discount applied. When the VM called about the Tivo install, I asked that the Tivo is installed in place of the V+ and the V+ replace the Samsung Vbox. This wasn't a problem.

Now the wife is worried that the V+ box is a bit too damn noisy for a bedroom so I called them up and asked if they could just take away with the V+ box and give us a VHD box as a replacement for the samsung vbox.

Basically, seems that even though the V+ is more capable than a VHD box, I'd still have to pay for the new box. That's a bit disappointing, but the bit that worried me was that she said if the V+ was taken away then the additional box discount would go too. So I'd end up paying £15 a month for the additional box.

That seems a bit odd to me, or maybe I've misunderstood ?

Re: TiVo
 

I have a sinking feeling that I got my call from VM about Tivo a couple of weeks ago & I cut them off. I had one of those calls where there is no-one on the other end of the line for a long time, clearly from a call centre. Just as I lost patience & pressed the button to disconnect I heard the words, 'Hello, I'm calling from Virgi...'.
Haven't heard a dickie bird since & I'm one of the people who contacted the CEO office last year, on VIP50, pre-registered for Tivo info in the first few days & been with VM for over ten years. I'm just hoping that the call operator didn't press the 'not interested' button when I put the phone down & I've lost my place in the queue.

Re: TiVo
 

The pay to swap out the V+ HD box for the V HD box is correct at present. Unfortunately it's just the way the pricing currently works

However the Additional box cost should go up - as you will still have HD boxes on the account, which is the reason it's reduced.

Re: TiVo
 

I've two of these messages on my answer phone, just chatter in the background, clearly from a call centre.

Unfortunately the way VM are handling this means there is nothing you can do about it. As any call to 151 is pointless, as they can't even check if anyone has tried to call you.

Re: TiVo
 

151 is the faults line and even if you call 150 unless they can see notes on your account the is no way to know if you were called and why, plus if they called they would announce who they were so the answerphone message could be from anyone.

Re: TiVo
 

The TiVo team will keep trying for those they are calling

Re: TiVo
 

So the should be no need to be paranoid over missed calls.;)

Re: TiVo
 

You aren't a beta tester. VM already have testers and they are running newer software before it gets rolled out to customer boxes ;)

The red button will come, TiVo have to build the interactive side from extract as US TiVo doesn't have any red button services at all so it's a new thing for TiVo.

Re: TiVo
 

Got a mailshot today from them, with a 'raffle ticket'
You need to enter the unique number on their website for the chance to win one of a 1000 free Tivo's for 12 months.

Worth a try :-)

Re: TiVo
 

Having signed the deal what over 12 months ago? You would perhaps think this might have been worked on before now?

Same goes for the 3rd tuner. VM knew they would want a 3rd tuner when they first spoke to Tivo, one would think they could have worked on this much sooner. It all seems a bit last minute to me.

Re: TiVo
 

Considering the last 12 months that would have been working on getting the box actually working on the UK Cable system (remember it was originally designed for US cable), talking to Virgin systems (TiVo in the US talks to TiVo only, not the cable provider as well) and to get core functions such as VoD in, I can understand why some things were later down the development line

Re: TiVo
 

I haven't got the room for 1000 TiVos. :D

Fingers crossed I get one in the post. ;)

Re: TiVo
 

It was a lot longer than a year ago. That was just the date for the press release.

They are having to build and add new code to their service that takes time. TiVo will probably be building the software and testing internally before it even gets to the VM testers so there isn't really anything to suggest this hasn't been worked on for a long time already.

Remember there is the Cisco STB as well that would have had to be built and then TiVo would have got their software working on the box, before even considering adding new features.

Re: TiVo
 

Maybe they had to wait for the hardware first.

After all VM are just getting TiVo to provide the software and sourcing the hardware from Cisco themselves.

TiVo maybe couldn't start on most of it until they got the kit to run / test etc.......

Re: TiVo
 

You mean 1 of 1000 ;)

Re: TiVo
 

Maybe Marcus125 is 'super-human' and never makes mistakes? I'll stick with just being human and live with not being perfect.

Re: TiVo
 

Yeah sorry, corrected that... now that would be some prize ;-)

Re: TiVo
 

Forgot to say......

:welcome:

Re: TiVo
 

is that the £3 sub free for a year and a free box ... or do you still have to pay for the box but get free sub ... :confused:

Re: TiVo
 

i got something through the post this morning, a letter from vm so i open it and there's this ticket type thing with the number 001 on it

Re: TiVo
 

To me, it's simple. You can opt to get TIVO ASAP with a few things not perfect, or wat until all the functionaity is there. There is no way TIVO/Virgin delayed development; they did as much as they could in the available time.

Peronally I'll have it ASAP; just waiting for the call.

Re: TiVo
 

Thanks :)

Yup I reckon they will all have 001 on them, it is the URN (Unique Reference Number) below that which you should enter on their website

virginmedia.com/oneofthefirst

Once entered, it says you should be notified if a winner by the 20th March

Re: TiVo
 

yeah just enterd, funny thing was i was speaking to my mum about it, asking if she wanted a new stb as the the old tv drive is on its last legs, hehe

Re: TiVo
 

I had Tivo installed yesterday and whilst I am pleased with it, When I set to record a show or series link I have had to put the buffering on an individual recording or a series link. On V+ you can set every recording whether series link or individual recording to buffer every time without having to set each recording or series link. For a supercharged box of tricks Tivo is supposed to be, I find this absolutely ridiculous! This needs looking at when improvements are suggested.

Re: TiVo
 

I've not had one of those so looks like there is a lottery to get into the lottery :D

Re: TiVo
 

That looks like a bug for sure so expect fix in a patch update as agree would be too much work to set buffer everytime you want to record.

Re: TiVo
 

Tickets going out to all VIP's and XL tv who have BB & phone ie triple play subscribers.


If you don't have all three then no ticket for you.....

Re: TiVo
 

Aside from the personalised remote offer mentioned previously, all other VIPs and Triple XL customers have been entered into a raffle to win TiVo free for a year. Plus pre-registrations will be contacted imminently also, in the first instance for customers in those brackets above, then all others, with potential new customer prospects being last in the chain as has often been discussed over the last few weeks.

Re: TiVo
 

How about having mobile as well and being a quad subscriber ;)

Re: TiVo
 

well I do ;)

Re: TiVo
 

Thanks for the info but is it triple XL or XL TV, phone and BB? I'm XL TV, XXL BB and L phone you see so not sure if I would get one?

Re: TiVo
 

are we talking VM 'coming soon' style "imminently ? ... if so could still be weeks away :D

and the 'free for a year' i assume just means the £3 a month subs are free and the box still has to be paid for in advance ?

nothing here yet in email or snailmail and havent seen anyone in this region post they have had an offer/contact yet

Re: TiVo
 

Let's hope so:)

Re: TiVo
 

I got the same thing today through the post.

Re: TiVo
 

Isn't the box just an Cisco OEM box? Just as the TVdrive was a SA US cable box.

Or was this box designed from the ground up for Tivo?

Re: TiVo
 

all I got was my VM bill + loads of advertising - nothing about TIVO though.

Re: TiVo
 

This an paragraph from a email that i received before:

As you may have read already, We'll soon be offering all our VIP 50, VIP 20 and XL TV customers (who also have Virgin Media Broadband and Phone) the chance to become one of 1000 lucky customers to win a special TiVo deal. You will receive information about this prize draw over the coming weeks , giving you the chance to win a complimentary TiVo box.

Re: TiVo
 

Well VIP50 here and no phone call, mail shot or any contact at all about TIVO, registered the first day the site was available.

Re: TiVo
 

Exactly the same for me too.

Re: TiVo
 

Me too, although I'm on VIP20. Wouldn't it be nice to see a little consistency in the way VM treats customers?

Re: TiVo
 

You should be able to set default padding in the general box settings?

Re: TiVo
 

Another here - while I'm not gagging to purchase the new TiVo, it would be nice to have a response.

Re: TiVo
 

Virgin Mobile is seperate to media so doesn't count :p:

Re: TiVo
 

I've just had an engineer who does TV installs tell me VM were told by TiVo to hold back the launch as the software isn't ready, but VM refused... I'm still looking forward to my install on Saturday though, I enjoy hammering kit to bug find :)

Re: TiVo
 

I have tried all the menus but cannot find how to. Can you take me through it?

Re: TiVo
 

Its believed to be a custom version of the Cisco 8485DVB which is a HD hybrid digital video recorder and media server that's aimed at terrestrial content.

So thats cable tuners to be installed etc instead of the DTV tuner/s

Re: TiVo
 

It's not currently available, but will be added. TiVo in the US doesn't have universal padding.

You should get the option to add padding if you set a series link. Padding can also be added in the planned recording folder.

Re: TiVo
 

You currently can only set padding per show or series link.

Re: TiVo
 

Why not just link to the posts as I have not seen any new user complaints as most people are just complaining that they cannot have their TiVo now.