Originally Posted by theone2k10 (Post 35877238)

Hit the nail on the head there mate loads complain about BT but i have found their customer service superb and very helpful.
I think it's a case of luck of the draw really for example when i rejoined SKY i had a sky store issue the person i spoke to was superb and did everything possible to get the issue resolved quickly for me, turned out my account hadn't been updated we both chuckled at it.
Then when i decided SKY Cinema really wasn't worth it for i rang up to downgrade and got fed lies such as "you'll lose your offers" to which i politely pointed out that the movies were actually added at a later date so my offers would actually stand, he grumbled but still went to double check, they tried some scare tactics but realised i was't biting when i simply responded "if my offers are going can you remove sky sports, box sets too please" it suddenly changed to "oh you are correct your offers do still stand if you remove sky cinema" i quietly smiled to myself.
I have had very bad experience with VM but i always found their retentions team to be polite and helpful, pity their ceo and billing teams couldn't give two tosses though.

Originally Posted by 1andrew1 (Post 35877227)

Three myths on this thread that need nailing:
1. Because one person has had great/terrible service, this is not necessarily representative of the company as a whole. Theone2k10 - despite his terrible experience - has been gracious enough to acknowledge this.
2. If you've had a bad experience with a company, learning that 95% of people have had a great experience doesn't make it any better for you. Some people may be tempted to ask Why am I unlucky?
3. Just because the independent survey results don't match people's own experiences doesn't mean that the survey has skewed questions. These are professionally-devised surveys with good sample sizes.

Originally Posted by theone2k10 (Post 35877221)

BIB Really? that's not the experience i've had even after a court order telling them to stop issuing ghost bills to me (bills i do not owe) they still continued to bombard me with threatening letters and calls, they even got a debt collection agency invoved completely messing up my credit file.
I hope i was just unlucky but i doubt i'm the only one VM have treated like this.
On the otherhand along with SKY VM do indeed have a high satisfaction rate in various surveys and ofcom reports.

Originally Posted by theone2k10 (Post 35877238)

Hit the nail on the head there mate loads complain about BT but i have found their customer service superb and very helpful.
I think it's a case of luck of the draw really for example when i rejoined SKY i had a sky store issue the person i spoke to was superb and did everything possible to get the issue resolved quickly for me, turned out my account hadn't been updated we both chuckled at it.
Then when i decided SKY Cinema really wasn't worth it for i rang up to downgrade and got fed lies such as "you'll lose your offers" to which i politely pointed out that the movies were actually added at a later date so my offers would actually stand, he grumbled but still went to double check, they tried some scare tactics but realised i was't biting when i simply responded "if my offers are going can you remove sky sports, box sets too please" it suddenly changed to "oh you are correct your offers do still stand if you remove sky cinema" i quietly smiled to myself.
I have had very bad experience with VM but i always found their retentions team to be polite and helpful, pity their ceo and billing teams couldn't give two tosses though.

Originally Posted by Hugh (Post 35877251)

Mainly by you.... ;)

Originally Posted by RichardCoulter (Post 35877247)

Well, it's been said before that VM are the only company to be actually losing TV customers.

Originally Posted by Hugh (Post 35877251)

Mainly by you.... ;)

Originally Posted by Hugh (Post 35877251)

Mainly by you.... ;)

Originally Posted by spiderplant (Post 35877254)

Well it's certainly not said by VM (gained 11,000 TV customers) or TalkTalk (lost 56,000)

http://www.libertyglobal.com/pdf/fix...2016-FINAL.pdf
https://www.talktalkgroup.com/dam/jc...NS%20FINAL.pdf

Originally Posted by theone2k10 (Post 35877257)

Talktalk are losing customers at quite a fast rate.

Originally Posted by jj20x (Post 35877306)

Which probably explains why their sales team are harassing people to sign up at the supermarket entrance. Apparently they can offer the same service I get from VM for much less money. Interesting as I didn't tell them how much I was paying VM and there's simply no way that Talk Talk can match the broadband speed or number of channels available from VM. Nice try though...

Originally Posted by spiderplant (Post 35877254)

Well it's certainly not said by VM (gained 11,000 TV customers) or TalkTalk (lost 56,000)

http://www.libertyglobal.com/pdf/fix...2016-FINAL.pdf
https://www.talktalkgroup.com/dam/jc...NS%20FINAL.pdf

Originally Posted by DaMac (Post 35877324)

Those figures are horribly skewed, the pressure and offers to take a basic TV service if you just require broadband should be investigated, if you where to present the figures for people who actively seek and buy a TV subscription from VM it would be very different, VM class me as a TV customer, I don't the TiVo is in a box in the wardrobe.
What it is doing in there is narnia your business.

Originally Posted by vincerooney (Post 35877418)

Got drunk last night and sent virgin medias Ceo a letter declaring my love for them but yet frustration they won't fix the 3 year utilisation issues in my area. At one point I wrote "I beg you"

Deary me. I used to drink text women now I drunk email ceos about my broadband sat in my mums boxroom

What has happened to me