Re: Think Broadband Ping Monitor Results (POST YOURS)
 

And they still keep pushing back the fix for my problem, last month it was moved from mid feb to mid march, and I got this reply when asking for an update this month :

Another 3 months now just gets worse and worse :mad:

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Lol.

VM capacity management SNAFU...

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Indeed you would think capacity would have been considered BEFORE doing the speed upgrades not after, I know naïve.

What really annoys me is I have to phone up to request a credit on my account because of their continual failures.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Unfortunately, this kind of thing is very typical when dealing with capacity problems.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I hope that VM have added this to their lessons learned file. Release the upstream constraint and the downstream (that depends on upstream) demand rises significantly

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Would hope so but its more likely to end up in the bin

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The moving fix dates were the reason I left VM. The last one they gave me meant I would have waited a year for the fix in the end.

If they told you at the start that it would take 6 months or whatever to fix, customers would leave them. So the shorter moving resolution dates does retain customers.

The actual resolution date for my VM down/upstream issue still a month away lol

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Has the mid-evening bump returned?

http://www.thinkbroadband.com/ping/s...21-03-2013.png

Rubbish speed tests too.

https://www.cableforum.co.uk/images/...2013/03/20.png

Pingcraptic!

http://www.pingtest.net/result/78721226.png

Here's the tracert:

Tracing route to speedtest4.thinkbroadband.com [80.249.107.197]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms REDDWARF [192.168.1.1]
2 11 ms 8 ms 7 ms 10.14.112.1
3 9 ms 10 ms 7 ms brhm-core-2a-ae3-1179.network.virginmedia.net [2
13.106.229.161]
4 37 ms 40 ms 39 ms brhm-bb-1c-ae17-0.network.virginmedia.net [62.25
3.174.73]
5 41 ms 42 ms 47 ms nrth-bb-1c-et-400-0.network.virginmedia.net [62.
253.174.226]
6 39 ms 39 ms 44 ms nrth-bb-1b-ae11-0.network.virginmedia.net [62.25
3.174.109]
7 41 ms 42 ms 41 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.
174.18]
8 38 ms 39 ms 41 ms linx-gw1.thn.ncuk.net [195.66.224.240]
9 40 ms 41 ms 42 ms speedtest4.thinkbroadband.com [80.249.107.197]

Trace complete.

OK to the head end. Downhill from then on.

Any similar problems out there today?

PS Ignore the spikes. I have never figured those out!

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

'ps'.. samknows kit may be?

those humps are not on my tbb or f8lure monitors.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The spikes you mean. I had those before I had SamKnows. They aren't the main problem.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

your on shared network capacity. it can be someone else running it which is on the same connection channels as you.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

OK. That makes sense. The spikes don't affect my service particularly. They don't last long enough.

However the elephant in the room, yesterday's mid-evening bump and this evening's definitely do.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Had the bump return as well yesterday and today :

http://www.thinkbroadband.com/ping/s...20-03-2013.png

http://www.thinkbroadband.com/ping/s...21-03-2013.png

Makes what is currently a bad service terrible :mad:

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I think what TH meant to ask is during the humps, what were you doing? P2P; Uploading?

That would amplify on TBB whatever interference you get from others on your segment.

BTW, your traceroute - the first three hops take you past the Head End so I don't really understand your comment. The ping times from hop 4 onward are consistent and not at odds with peak times. I've seen much, much worse. But that consistency indicates that the bottleneck is at hop 4. I've confirmed that with my own tracert to your CMTS (at the local head end).

Tracing route to cove-cmts-12-ge130.network.virginmedia.net
over a maximum of 30 hops:

1 27 ms <1 ms <1 ms 192.168.1.1
2 6 ms 7 ms 7 ms 10.153.156.1
3 8 ms 7 ms 8 ms winn-core-2a-ae7-1196.network.virginmedia.net [6
2.253.123.93]
4 9 ms 8 ms 9 ms brnt-bb-1c-ae2-0.network.virginmedia.net [62.253
.96.169]
5 * 44 ms 13 ms brhm-bb-1c-ae8-0.network.virginmedia.net [62.253
.174.126]
6 39 ms 38 ms 39 ms brhm-core-2a-ae0-0.network.virginmedia.net [62.2
53.174.74]
7 39 ms 36 ms 34 ms cove-cmts-12-ge130.network.virginmedia.net

Trace complete.

Spo that's one for VM to answer.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Only affecting a handful of users, more likely to be a more localised issue than a national routing problem

[img]Download Failed (1)[/img]

https://www.cableforum.co.uk/images/...2013/03/17.png

https://www.cableforum.co.uk/images/...2013/03/18.png

[img]Download Failed (1)[/img]