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-   Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)
-   -   [Update] ALL 20>30Mb upgrade discussion (https://www.cableforum.uk/board/showthread.php?t=33673990)

Nopanic 22-01-2011 11:19
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by jenzo (Post 35156646)
What about the cost to then go from 20Mb to 30Mb
30Mb hasn't been announced, it might all be an figment of your imagination :D

Peter_ 22-01-2011 11:30
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Chrysalis (Post 35156633)
Masque I have rang up again and spoke to a supervisor.

They have confirmed my superhub was sent 'free'. The system was overriden because I have a pending 30mbit order.

You have had numerous posters telling you similiar they have one on the way. I suggest you ask your boss on this.
As the is nothing on the system regarding codes for 30Mb I would still find this highly suspect as nothing has been released for any of the sales teams to key in an order with the details that were on that link.

I would be checking my bill for the charges or possibly you may only receive the hub after the announcement because I fail to see how a non existent link can override the systems and send out a hub.

Griffin 22-01-2011 11:45
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Masque (Post 35156651)
As the is nothing on the system regarding codes for 30Mb I would still find this highly suspect as nothing has been released for any of the sales teams to key in an order with the details that were on that link.

I would be checking my bill for the charges or possibly you may only receive the hub after the announcement because I fail to see how a non existent link can override the systems and send out a hub.
Well i got my superhub installed yesterday & when the upgrade goes live i will be getting that too, no mention of a £30 fee.

Peter_ 22-01-2011 12:39
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Griffin (Post 35156654)
Well i got my superhub installed yesterday & when the upgrade goes live i will be getting that too, no mention of a £30 fee.
It does mention the fee in the links above.

vanman 22-01-2011 13:34
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Griffin (Post 35156654)
Well i got my superhub installed yesterday & when the upgrade goes live i will be getting that too, no mention of a £30 fee.
as the 30mb has not gone live yet be careful they have not charged you the full £75 for your hub on the next bill.

Peter_ 22-01-2011 13:35
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by vanman (Post 35156711)
as the 30mb has not gone live yet be careful they have not charged you the full £75 for your hub on the next bill.
That is what I am thinking as well.

Griffin 22-01-2011 14:04
Re: 20 Mb/s to 30Mb/s free upgrade
 
All part of the deal from retentions

helmutcheese 22-01-2011 14:55
Re: 20 Mb/s to 30Mb/s free upgrade
 
@ Chrysalis I agree !, It would seem a certain VM staff member is in denial in this thread !

I and many others got the 30meg upgrade when it was live (not cached), I have the cost of it all layed out in B/W and confirmed by the staff member who is to call me back on 1st FEB.

So why keep telling peeps otherwise ?

I can tell you something for a fact over the past 10+ years with them as a customer, that most of the staff are the last to find out anything about upgrades !

Chrysalis 22-01-2011 16:19
Re: 20 Mb/s to 30Mb/s free upgrade
 
helmutcheese indeed, obviously the system can be overriden as retentions and the ceo office do it on a daily basis.

Nopanic 22-01-2011 18:35
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by helmutcheese (Post 35156737)
@ Chrysalis I agree !, It would seem a certain VM staff member is in denial in this thread !

I and many others got the 30meg upgrade when it was live (not cached), I have the cost of it all layed out in B/W and confirmed by the staff member who is to call me back on 1st FEB.

So why keep telling peeps otherwise ?

I can tell you something for a fact over the past 10+ years with them as a customer, that most of the staff are the last to find out anything about upgrades !
Who is it you are referring to ?

qasdfdsaq 22-01-2011 18:38
Re: 20 Mb/s to 30Mb/s free upgrade
 
The other one ;)

Nopanic 22-01-2011 18:39
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by qasdfdsaq (Post 35156822)
The other one ;)
:D

muppetman11 22-01-2011 19:34
Re: 20 Mb/s to 30Mb/s free upgrade
 
I had to ring the other night about my order , I was told superhub would be with me in 3-5 days would the charge be on my unbilled usage in my virginmedia as its not. I was told the charge would be on my bill .

Peter_ 22-01-2011 19:38
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by helmutcheese (Post 35156737)
@ Chrysalis I agree !, It would seem a certain VM staff member is in denial in this thread !

I and many others got the 30meg upgrade when it was live (not cached), I have the cost of it all layed out in B/W and confirmed by the staff member who is to call me back on 1st FEB.

So why keep telling peeps otherwise ?

I can tell you something for a fact over the past 10+ years with them as a customer, that most of the staff are the last to find out anything about upgrades !
I think you have said it all as on 1st February you are expecting a callback from an agent, so as yet you do not actually have an upgrade due to the fact that it is impossible to be booked onto the system as the are no codes for any agent to use until it is officially launched and training of Customer Service agents take place on the new product.

---------- Post added at 18:38 ---------- Previous post was at 18:35 ----------

Quote:
Originally Posted by Chrysalis (Post 35156768)
helmutcheese indeed, obviously the system can be overriden as retentions and the ceo office do it on a daily basis.
They cannot give you a non existent product though such as the upgrade you are all seeking as it is not available for anyone at present.

saabmania2 22-01-2011 19:59
Re: 20 Mb/s to 30Mb/s free upgrade
 
they can keep there expensive upgrades


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