Originally Posted by Itshim (Post 35519427)

Think I am into year 2 now - not betting that it will not be year 3 before it happens!

Originally Posted by nefu (Post 35520746)

I have been on 100mb for quite a while after previously phoning customer services and asking for an early upgrade. My area is now complete but I did not automatically get the increase in upload speed to 10mb until I called. Very helpful CS person said they would do it straight away and my config was changed immediately, no reboot required.

Originally Posted by Hugh (Post 35520749)

Not quite yet - the first announcement was on the 11th January 2012, and the work didn't start until February....;)

Originally Posted by BenMcr (Post 35520752)

XXL 100 customers won't get a 10:1 upload until they get the further increase to 120Mbit at which point they'll get a 12Mbit upload

Originally Posted by roger skillin (Post 35522011)

Well it seems that i had to call virgin to get my upgrade, The double speed site said my area was ready on 31st Dec but as of 30 mins ago i was still on 50mb, I just called them, told them the area was ready, they looked it up and saw it was so sent the new config file down the line and within seconds my modem restarted and i'm now on 100mb :)
Happy chappy, although i am using the old modem so if i want to go above 92mb i'll need to buy the superhub :(

Originally Posted by Kushan (Post 35522016)

The Modem isn't the issue, it'll be the router you're using - guessing the netgear or D-link Virgin supplied? Either way, it probably doesn't have gigabit ports which you'll need to see 100MBit+.
Look around, people on 120MBit are using that Modem just fine.

Plug your machine directly into the modem and see.

Originally Posted by roger skillin (Post 35522061)

Well i was planning getting the new Cisco Linksys that's just been launched so it should be fine with that

---------- Post added at 22:42 ---------- Previous post was at 20:55 ----------

oooo new Cisco router on special for this weekend only on pixmania http://www.pixmania.co.uk/uk/uk/1282...c-dual-ba.html
£138 it's only just been released at £199 at CES show
Future proofing my net connection :)

Originally Posted by Martin Dee 11 (Post 35522112)

i Would not buy it as it is still IEEE 802.11ac (draft 2.0)

Originally Posted by roger skillin (Post 35522115)

Not really a reason not to buy it, it has got a lot of good features and besides, i need a new one anyway

Originally Posted by roger skillin (Post 35522115)

Not really a reason not to buy it, it has got a lot of good features and besides, i need a new one anyway

Originally Posted by Qtx (Post 35522788)

The double speed upgrade was announced over a year ago....spare a thought for the poor customers who will have to wait yet another half a year to actually get it, making it a year and a half wait.

Originally Posted by BenMcr (Post 35522891)

The timescale was made quite clear in the original press release on the 11th Jan 2012 - so all of 3 days past a year for it being announced.

http://mediacentre.virginmedia.com/S...eeds-2322.aspx

Originally Posted by Itshim (Post 35522990)

Pity that they did not setup nationwide before saying anything & then "switch on"

Originally Posted by Kushan (Post 35522997)

That wouldn't make business sense. The whole point of this was to attract new customers and keep existing ones. A lot of people are on Virgin because of the available speeds - you just can't get higher than about 20MBit on even a good ADSL line, but now that FTTC is rolling out there's far less incentive to sticking with Virgin as those kind of speeds are readily available (where FTTC is available, that is). Oh but wait, your speed is being DOUBLED? Well maybe just stick around for a bit, it saves the hassle of switching.

Originally Posted by Qtx (Post 35523013)

Exactly that, it was announced way before they could provide it to even a fraction of their customers, simply as a way of retaining customers.

As someone else said recently, Virgin media is a marketing led company. Without all its headline grabbing announcements, misleading advertising (which get banned well after they have already done their job) and tons of leaflets through the door a year, Virgin would be a lot less well off.

Originally Posted by Qtx (Post 35523013)

Exactly that, it was announced way before they could provide it to even a fraction of their customers, simply as a way of retaining customers.

As someone else said recently, Virgin media is a marketing led company. Without all its headline grabbing announcements, misleading advertising (which get banned well after they have already done their job) and tons of leaflets through the door a year, Virgin would be a lot less well off.

Originally Posted by rogerhume (Post 35523090)

Double speed is also a bit optimistic, our 10 service is averaging 12 rather than the up to 20 - it nearly reached 14 at one time :-)

Originally Posted by Top banana (Post 35523088)

MMM so is it just VM who place misleading adverts and before you start I agree they do - but so do others

http://www.guardian.co.uk/media/2012...stant-ad-claim

http://www.campaignlive.co.uk/news/1118298/

Originally Posted by Qtx (Post 35523167)

As has already been discussed, no one has fallen foul of the Advertising Standards Agency on the same scale as Virgin Media.....25 adverts in 18 months banned.

You can throw up the occasional event of other isp's getting their wrist slapped in desperation if you wish, and I will remind you of how many Virgin have had banned in the last 2 years.

Keep blindly defending, keep getting laughed at some more.

Originally Posted by Top banana (Post 35523170)

<insert usual self serving rant here claiming Sky are bad and Virgin are good>

Originally Posted by Qtx (Post 35523239)

Most of my time on this forum has been as a Virgin customer, so stick that in your pipe and smoke it ;)

You have tried to quantify Virgins massive failure with the advertising standards agency with a few that other isp's have had and when shown the scale VM have done it doesnt compare in any way, have them moved the goal posts to attack sky in another area.

I can lend you a dictionary so you can look the word hypocrite up. People in glass houses...

Originally Posted by Top banana (Post 35523280)

Yes you are now a Sky customer and your world is a better place, however just as many people have issues with Sky as they do with VM, which you don't seem to be able to see.

Originally Posted by Itshim (Post 35523294)

I do wish that Sky customers would stop complaining about a company that does not supply them. Any one is free to post what they like, but why would you want to bother :confused: . Is something missing in your life :confused:

Originally Posted by gba93 (Post 35523298)

Perhaps they are missing Tivo, decent broadband speeds and a fantastic cable forum community ;)

Originally Posted by Top banana (Post 35523280)

If you calmed down and read my posts properly you would see the following comment i made

"MMM so is it just VM who place misleading adverts and before you start I agree they do" - that is me agreeing that VM's adverts are mislding

On a later post I mention the fact that their are I hate Sky forums - I also go on to say their are similar forums about Virgin

All I am doing is trying to point out that all providers have their issues, however you are acting like the typical playground bully who has to resort to name calling when they can't get their own way.

Yes you are now a Sky customer and your world is a better place, however just as many people have issues with Sky as they do with VM, which you don't seem to be able to see.

Originally Posted by gba93 (Post 35523298)

Perhaps they are missing Tivo, decent broadband speeds and a fantastic cable forum community ;)

Originally Posted by Hugh (Post 35523333)

And the original announcement back in January 12 said the roll-out would be completed in mid 2013, which is approx. six months time, so I don't understand your point about "some virgin customers have to wait another 6 months"...

Originally Posted by Qtx (Post 35522955)

Oh i'm not doubting they made it clear this time as there were a few complaints regarding the original upload speed upgrade timescale which said 'over summer' or something similar and then ended up being the summer after. So no complaint for me that their press release said these upgrades would be over 18 months. Was just expressing my sorrow for those still waiting :)

Originally Posted by Qtx (Post 35522788)

The double speed upgrade was announced over a year ago....spare a thought for the poor customers who will have to wait yet another half a year to actually get it, making it a year and a half wait.

Originally Posted by Qtx (Post 35523329)

Rewind.....this thread is about virgins double speeds. My post yesterday was about virgins double speed. It was you who dived in and mentioned sky to give them grief, i never mentioned them. You seem intent on talking about sky when we are talking about virgin. Then you want to claim name calling when you have blatantly done the same to me in other threads. The badge fits you well.

As you know I was a virgin customer for many years and only disconnected last month. Yet you want to claim I have no right to be here? Maybe suggest to the owners of this site out up a sign saying "virgin customers only" and come back and point me out after. Until then live with it.

Where was we before you took things off topic....oh yeah, some virgin customers have to wait another 6 months to get the double upload speeds announced a year ago which is what this thread is about

Originally Posted by Top banana (Post 35523348)

Doesn't matter which topic I have posted in - this overall forum is littered with your posts which are all negative against VM - end of. As many posters are saying - not sure why you continue posting - we get the message -YOU do not like VM - however, a lot of people do.

Originally Posted by Qtx (Post 35523356)

Again you turn it around to deflect what you did in this thread to start off the arguments. Read it again and you will see how you jumped on me after I said to spare a thought for those still waiting for their double speed upgrade.

You have posted anti-sky posts all over the forum and in the other isp's section too. As I said, people in glass houses. At least my posts are relevant to the topic instead of some random arsed rant.

Your motive for wanting positive posts about virgin is monetry, you have admitted that. It is your problem if you lose money if Virgin does not do so well, don't try and palm the blame off on to someone who expresses their educated views from being a customer.

Originally Posted by Top banana (Post 35523359)

My posts point out that Sky are as bad a Virgin according to a number of Sky customers - is that anti Sky?

Originally Posted by Top banana (Post 35523348)

Doesn't matter which topic I have posted in - this overall forum is littered with your posts which are all negative against VM - end of. As many posters are saying - not sure why you continue posting - we get the message -YOU do not like VM - however, a lot of people do.

Originally Posted by Qtx (Post 35523384)

Was me posting the fact that some customers are still waiting for their double speed upgrade (in a virgin double speed no less) anti-vm?

I think its time you owned up if you are employed by Virgin media or have some close involvement with them, just so everyone can see your real motives.

A random post of you going all anti-sky on someone else posting about virgin in another thread which took me all of 2 seconds to find....keep in mind YOU are the common factor here:



What is your VM connection? VM public image maintainer? Lets see you be transparent.

Originally Posted by Top banana (Post 35523280)

however just as many people have issues with Sky as they do with VM, which you don't seem to be able to see.

Originally Posted by muppetman11 (Post 35523431)

Why argue with each other , the figures are available in OFCOMs latest report

http://media.ofcom.org.uk/2012/12/04...ls-revealed-2/

Originally Posted by muppetman11 (Post 35523431)

Why argue with each other , the figures are available in OFCOMs latest report

http://media.ofcom.org.uk/2012/12/04...ls-revealed-2/

Originally Posted by Itshim (Post 35523482)

Can any one say with any degree of certainty if this is around what the industry would expect :confused:

Originally Posted by Qtx (Post 35523538)

What I think muppet was trying to say is that rotten banana can claim that customers of other isp's are unhappy too but the actual facts by ofcom from asking customers show that Virgin are pretty much at the bottom when it comes to dissatisfaction from customers. Sky customers being the most satisfied is another statistic that can be seen.

https://www.cableforum.co.uk/images/...2013/01/44.png

The point is these are industry facts, compared to someone arguing an opinion we know to be wrong. No need to argue, just admit defeat.

Originally Posted by Qtx (Post 35523560)

Even with the facts there you will argue. Pathetic, enough said

Originally Posted by Qtx (Post 35523538)

What I think muppet was trying to say is that rotten banana can claim that customers of other isp's are unhappy too but the actual facts by ofcom from asking customers show that Virgin are pretty much at the bottom when it comes to dissatisfaction from customers. Sky customers being the most satisfied is another statistic that can be seen.

https://www.cableforum.co.uk/images/...2013/01/44.png

The point is these are industry facts, compared to someone arguing an opinion we know to be wrong. No need to argue, just admit defeat.

Originally Posted by Qtx (Post 35523560)

Even with the facts there you will argue. Pathetic, enough said

Originally Posted by GrimUpNorth (Post 35523595)

However, if you read the report before relying on the headline figures you'll see that not everything is rosy in the sky eutopia in which you live.

Broadband billing issues not resolved Sky 13% versus VM 8%
Broadband faults & repairs not resolved Sky 19% versus VM 16%
Broadband overall satisfaction Sky 69% versus VM 72%
Satisfaction of customers making complaints Sky 37% versus VM 49%

I could go on, but hopefully even you'll get my point.

Cheers

Grim

Originally Posted by Top banana (Post 35523602)

Don't be silly that cannot be true :-) - in some peoples world

Originally Posted by Qtx (Post 35523603)

Back to the original point...take a minutes silence for those virgin media customers still waiting for their double speed upgrades.......

Originally Posted by GrimUpNorth (Post 35523595)

I could go on, but hopefully even you'll get my point.

Originally Posted by GrimUpNorth (Post 35523607)

[/COLOR] You didn't finish the sentence so I'll do it for you ...... in the timescale VM said the upgrade would take.

Originally Posted by Qtx (Post 35523603)

I never mentioned Sky.

Originally Posted by Qtx (Post 35523610)

No point in quoting non-broadband stats when we are talking about broadband in a broadband speed related thread

Originally Posted by Qtx (Post 35523610)

Wouldn't want anyone thinking that Virgin media announce something spectacular only to find a year later many customers still don't have it, let alone some with have to wait another 6 months.

Not the first time it has happened too. Same happened with upgrades speeds too.

See, I can repeat the same stuff too!

Originally Posted by GrimUpNorth (Post 35523614)

Just a quick skim through your posts in this thread today - i stopped counting at 10 mentions of sky.

---------- Post added at 21:07 ---------- Previous post was at 21:06 ----------



They are broadband stats - read my post and the report they come from.

---------- Post added at 21:11 ---------- Previous post was at 21:07 ----------



Sounds just like BT FTTC (as used by Sky???) at my mothers, pushed back numerous times and still not available. Correct me if I'm wrong but BT have been taken to task over the changing dates practice.

Cheers

Grim

Originally Posted by GrimUpNorth (Post 35523614)

Sounds just like BT FTTC (as used by Sky???) at my mothers, pushed back numerous times and still not available. Correct me if I'm wrong but BT have been taken to task over the changing dates practice.

Originally Posted by Qtx (Post 35523623)

As said before, only in reply to Banana's anti-sky comments.

Your reply has told me all I need to know about you, another one of the ones who attack other companies to protect the reputation of your beloved virgin media :cleader:

Originally Posted by Top banana (Post 35523622)

Don't be daft - its only VM who are crap - in some peoples world

Originally Posted by Qtx (Post 35523610)

No point in quoting non-broadband stats when we are talking about broadband in a broadband speed related thread ::)

You guys really stretch to prove a point that doesnt need making. I don't actually care who has better stats in another area, im just responding to posts. Remember, I posted about Virgins double speed...the rest if stuff you brought up.

---------- Post added at 21:01 ---------- Previous post was at 20:58 ----------



Already said, already agreed with. You are just arguing for the sake of it now ;)

Wouldn't want anyone thinking that Virgin media announce something spectacular only to find a year later many customers still don't have it, let alone some with have to wait another 6 months.

Not the first time it has happened too. Same happened with upgrades speeds too.

See, I can repeat the same stuff too!

Originally Posted by Top banana (Post 35523626)

Oh dear Netflix like VM - how dare they
http://ukirelandblog.netflix.com/201....html?spref=tw

Originally Posted by Qtx (Post 35523623)

Your reply has told me all I need to know about you, another one of the ones who attack other companies to protect the reputation of your beloved virgin media :cleader:

Originally Posted by Hugh (Post 35523629)

Not really sure of your point - so VM announced they would be rolling out double speeds over an 18 month period (Feb 12 to July 13), and because they are still in the process of the roll-out in the originally stated time period, you feel the need to point this out as if it is a problem?

Originally Posted by Hugh (Post 35523638)

So it is off-topic to compare one company's issues/pro's/con's in comparison to another?

Interesting concept.....

btw, you were happy to use comparisons when you posted the Ofcom chart.

Originally Posted by muppetman11 (Post 35523640)

A question here with regards to the double speed upgrades.

My parents are on a mates rate deal which currently gives them XL BB however they are only on 20mb and have a modem and router , they received a letter saying there speed would be doubled next month I believe. What will happen as there current kit won't be compatible will it ?

Originally Posted by Qtx (Post 35523635)

I noticed some postcodes around here have not been upgraded according to the checker. I posted about it as this topic was about that. That is what people do on forums, discuss the topic.

Yet a certain member spouts off topic stuff about another company and its not questioned? We need a mod...oh wait :rolleyes:

Originally Posted by muppetman11 (Post 35523640)

A question here with regards to the double speed upgrades.

My parents are on a mates rate deal which currently gives them XL BB however they are only on 20mb and have a modem and router , they received a letter saying there speed would be doubled next month I believe. What will happen as there current kit won't be compatible will it ?

Originally Posted by jb66 (Post 35523642)

They will get a superhub

Originally Posted by thenry (Post 35523644)

and end up on 60meg. you could possibly do it early by logging in to MyVirginMedia and checking if theres a self upgrade option.

Originally Posted by thenry (Post 35523656)

if you call in and ask for an early double then they apply a 12month renewal. theres no new contract if you do it through MyVirginMedia or if its done by VM without you requesting anything.

Originally Posted by thenry (Post 35523663)

self install or was a tech booking available?

@ passingbat - that normally works, not here though

---------- Post added at 22:43 ---------- Previous post was at 22:27 ----------

Just to add you can call VM after the order process and ask for your mobile number to be added to the order so tracking info of the SuperHub delivery can be sent to you. All free and part of the service. I've never done the online order so I wouldn't know if theres an option during that process of upgrade. Tracking info may appear in MyVirginMedia once the SuperHubs processed, I'm not too sure. The text updates are useful though.

Also there may be a return sticker and instructions to return your old kit including power supply in the box your SuperHub comes in so open the box carefully so you can pin or seal it closed again. I think VM now use red clips instead of the stripback sticky thing. Just pull the red pins if there in and put the 2 new ones in located on one of the inside flaps when your closing the box with returns. If not pull the strip off as advised on the box tjen reseal pulling away the white tape under the open flap. You'll understand when you get the package.

Originally Posted by muppetman11 (Post 35523674)

They said tech booking was the only option ,standard install was free and had to select two dates , however they charged for an early morning install which is weird as the standard install let them choose 8am-1pm.

Originally Posted by Itshim (Post 35523909)

My area has moved Forward or should that be backwards any way was Aug 13 now May 13. Quick ain`t they !!!

Originally Posted by denphone (Post 35523912)

Now Victor that is something for you to toast.;)

Originally Posted by Hugh (Post 35523302)

my service is better than your service

Originally Posted by Hugh (Post 35523333)

And the original announcement back in January 12 said the roll-out would be completed in mid 2013, which is approx. six months time, so I don't understand your point about "some virgin customers have to wait another 6 months"...

You appear to be agreeing with the VM Marketing Department. ;)

Originally Posted by Skie (Post 35524082)

My tier has changed to 100meg and I've now got the "give me my superhub" link in MyVM. Clicking that just opens a page that says my modem is fine (VMG300) but if I want wireless speeds of up to 120meg then I can have a free hub. Which seems a bit hopeful. I do have a superhub sitting unloved in a dark corner of the loft already, precisely because it couldnt provide anywhere near 10meg speeds....

I'm still on a 50meg profile though. Wonder how long that will take to change.

Originally Posted by Chrysalis (Post 35536670)

and peeps on here blame the speedtest servers for VM slowness :p