Re: TiVo
 

Cozzy strangely enough my contract has been the same as your's with being on VIP 20 for 4 years prior to VIP 50 from Feb 2010 and I still am waiting for a call from the TiVo team so your not alone buddy!

Re: TiVo
 

I might be wrong but can't you cancel VM even in contract because of the price increase? I think you get 28 days from notification of the increase or something like that.

---------- Post added at 11:19 ---------- Previous post was at 11:04 ----------

I'm in the same boat, i had VIP since it launched, and just upgraded to VIP50 in november.

I'm beginning to wonder if all this has to do with contracts, and if you recently renewed to a new 12 month contract in the last few months we're last on the list.

Even an email to say it should be here in a month or so would be nice but so far nada.

Re: TiVo
 

My contract runs out at the end of this month so I doubt it buddy.

Re: TiVo
 

Sorry the first part is directed at markus ;)

Re: TiVo
 

the big sell point for me would be if you can program the TiVo to record remotely from my laptop or android phone

I think the Sky box can be setup that way

I read somewhere that the TiVo delivery will all be IP addressed based so presumably that could be done if the software is written

Re: TiVo
 

Already works, go to: virginmedia.com/tvguide form pc or mobile phone sign into your account (VM email details) and away you go, I have been using it today and it's a little buggy at the mo if i'm honest.

Re: TiVo
 

It already works, if you log in to yourt account on the VM site and then go to the TV Guide you can remotely set recordings.

There will also be an iPad app coming out eventually.

Re: TiVo
 

Does anyone know if calls are going out today ?

Re: TiVo
 

I had a letter today, but that was about the new price increases. :shocked:

Re: TiVo
 

I had that via email last week .. was all excited for a few secs thinking it may have been a tivo mail .. lol :dunce:

Re: TiVo
 

I was just excited about the letter I received today! Still no call and the TiVo guy at virgin told me that all registered customers would be called by the end of today.

Re: TiVo
 

No way that will happen mate, can't see it anyway.

Re: TiVo
 

Boy....... has he got some phoning to do then, i shall wait with baited breath for the phone to ring today. Could this be the day, we thought the 14th might have some significance.:fit::fit:

Re: TiVo
 

I would say they would need about 285 staff making 20000 calls today that 285 staff making 70 calls on a 7 hr shift or 10 calls an hour , think your right can't see that happening unless theyve recruited a few people or Delhi are doing the calls LOL :D

Re: TiVo
 

But could it be done allowing two minutes per call, that is the question :shrug:

Re: TiVo
 

It's not countdown you know LOL

Re: TiVo
 

what a matter did you not get any cards today then :D

Re: TiVo
 

Of coarse, but I was going to get the missus a tivo as a pressie.:romance::romance::romance: ,its not for my benefit :cry::cry::cry:

Re: TiVo
 

:nworthy:


:LOL:

Re: TiVo
 

Virginmedia certainly seem to operate in a crazy way.

The first people to get Tivo weren't even Virginmedia customers they were S1 Tivo users in there network areas.

Then they give "there best 1000" customers free Tivo boxes with free install and free lifetime Tivo subs.

What keeps companies like sky/VM going is there "bread an butter" customers. The people who cant afford the best of everything but are loyal and pay regualrly and ontime.

Virgin have just completely alienated the "bread and butter" ignore them an kept them in the dark. I bet Virginmedia have a lot more middle tear customers the top tear.

No matter how loyal you feel to VM you have to addmit this Tivo launch has been a complete disaster.

Re: TiVo
 

The reason that the S1 customers got offered TIVO first was due to contractual obligations, but i have to agree with that the rollout could have been planned a bit better.

We are only the customers who are allowed to complain about it but we are not able to change anything so what is the point of having a rant about it.

Re: TiVo
 

Marcus, just because you don't want to be a VM customer doesn't mean the majority of other people feel the same as you. Plus you were a short term customer who has come and gone so I'm not sure how you know what long term customers feel.

Tivo is an optional product that has no bearing on the actual linear content viewing of the customer. It is a physical piece of hardware that costs VM money. So I don't see how your grievance is valid as you expected it for free but no one gives out their hardware for free on a permanent basis.

Re: TiVo
 

As I have tried to point out before this still isn't a full launch. They are going for the biggest paying customers first to start off with, and then once there is a full launch TiVo will be available to all customers and also new customers will be able to sign up. VM haven't left anyone in the dark or alienated anyone at all.

Re: TiVo
 

I think that should be left to the customers to decide..

I'm in the dark as to what's happening, i'm also a top paying customer and have been for 7 years, and i feel alienated and unappreciated.

Not so much as an email in 3 months is crap IMO.

Re: TiVo
 

:hugs:

Re: TiVo
 

but that is wrong isnt it ???? not just the highest paying but all existing customers who registered are supposed to get an offer BEFORE it goes on general release to new customers ....

i know you like the 'it isnt released yet' line and technically you may be right it isnt launched to order and at the moment it is by invitation only but they did say those existing customers who registered (no implication of highest paying) would be looked after before new customers ...

no idea on their selection criteria but a lot of VIP50 customers have yet to have any contact while XL customers have been so no idea if its on overall highest specced package or simply those who spend the most on extra boxes and phone calls

lack of knowledge of the 'invitation' selection process just leads to speculation especially when some customers have had several invites and others have had none

Re: TiVo
 

I am a VIP50 with extras and registered on the first day, but no call.

Maybe it is possible that they can only call areas where enough engineers have been trained for installation. No point calling you if they can't install it yet.

Re: TiVo
 

VM are still in a pre release state so as yet you aren't really in the dark as they still haven't announced the full launch date.

They are currently working through the pre registered list of customers and are calling everyone as soon as they can.

At the end of the day, you will get TiVo soon. Just be patient and it will come. Stopping worrying that you won't be contacted. There are bigger more important things that people should be bothered about than 'when will I get TiVo'

Re: TiVo
 

Surely its just swapping out boxes, power lead, hdmi lead, and arial that dont take two minutes, cant see what qualifications you need for that, channel changing and recording is what customers will want to know how to do, everything else you pickup as you go along or leave a quick start guide, its not rocket science honest ........... they'll tell you otherwise.

Re: TiVo
 

AFAIK there are only certain techs being trained on TiVo installs. They are trying to make sure that for a premium product you get a really good install experience and they can walk you through the product before they leave. I am not sure about current installs but I am sure that is the plan for full launch.

Re: TiVo
 

nope, will probably take 1.5 - 2 hours minimum. Theres lots to check and fine tune.

The download from TiVo Centre takes a good part of that up.

Re: TiVo
 

Engineers that have not had the training can not even get the TiVo boxes from red shed, and those that are are only issued with three at a time.

---------- Post added at 15:56 ---------- Previous post was at 15:53 ----------

Correct again DF, that is what takes the most time the download takes the longest time.

You HAVE GOT TO change the default freq and default symbol rate in the diagnostic, even if they are set correctly out of the box or the box wont hit and come on.

Power levels have to be absolutely spot on.

Re: TiVo
 

That'll be a fair few cups of tea.
Will have to make sure I get an extra box of tea bags in if I ever get that phone call.

Re: TiVo
 

The install tech had to go to our DP and adjust our levels too :)

Our install took 3 hours as it was his 2nd install ever of TiVo and he wanted to get it right.

I'd had TiVo training, but the tech was getting me to test all the features to make sure everything was working correctly. A really good customer experience. :)

---------- Post added at 16:02 ---------- Previous post was at 16:01 ----------

ha ha. He had a cuppa and some biccies while the box downloaded from TiVo Centre. :)

Re: TiVo
 

why so long on update with a 10mb dedicated line, shouldn't these boxes be updated before install to cut down on time.

Re: TiVo
 

The reason that it takes so long is that they are getting throttled :D for downloading too much.

Re: TiVo
 

So going on the two hours an install thats 3 a day possibly 4 and no break, 15 or 20 in a week, 60 - 80 a month x how many installers, hhmmmmmm dont think I'll get mine installed when I thought I would,

---------- Post added at 16:19 ---------- Previous post was at 16:17 ----------

:clap:

Re: TiVo
 

they have the tivo delivered to the warehouse and the installer picks them up to takes them round to the booked address .
if they had to to open all the boxes set them up and download the firmware.
close the boxes give them to the installer who has to open the box again.
and set it up again .
it will take more time .

Re: TiVo
 

Like everything nowadays, me included we all want it yesterday! the fact is we are all priviledged to have forums and insiders on here to leak info to us about upcoming events and channels and tivo boxes. What we do forget (me included) is that this forum should really be called cable forum rumours, because at the end of the day thats all this forum is, its not official, it hasn't been 'allowed' by vm as an official place to get info and it is a bit like wikipedia where we all put our info and ideas together and get worked up into a frenzy. I'm as annoyed as the next man how this roll out has started but we are just forum contributors and nothing else, virgin have a plan, that plan is theirs to know not ours!

Re: TiVo
 

TiVo has to talk back to TiVo Centre in the US during the installation. As far as I know, this isn't something that can be done pre-install.

The same way you can't pre-hit and load V+HD before install.

---------- Post added at 16:28 ---------- Previous post was at 16:25 ----------

Yes, I agree that would take up more time and delay the installs.

Re: TiVo
 

plus it takes about 18min's to dowload the firmware the rest of the time is taken up for the installer to demonstrate the tivo.
if am wrong i will let you know get mine on sat :D

Re: TiVo
 

18 mins is fast compared to the time it took at first lol. Am sure mine took around an hour!

Re: TiVo
 

took about 50 mins to install my tivo thats for everything

Re: TiVo
 

Brilliant. everything working ok? Your levels must of been spot on etc.

Re: TiVo
 

yes all fine here DF :)

Re: TiVo
 

Thinking about getting it myself.. Is it worth forking out the £150 initial fee for. Only I wouldn't be surprised if some offer comes along at some point this year.

Re: TiVo
 

i would say it is much better than v+ it a top piece of kit and once the 3rd tuner is up and running will be making most of it

Re: TiVo
 

Hi Boy's

I'm fed up........
No phone call........
Went to the Dr.'s today...
I wanted to know what else makes a respectable, professional middle aged man who's criminal record in life to date has been a parking ticket in 2001 turn into the most irritable,angry and childish chap out.

Dr said he was waiting for his call too!.....

Come on, come on, COME ON!!!!!
dazgwinn:mad:

Re: TiVo
 

Who needs TiVo when they have this thread to keep them entertained?

In other news why does this box need power levels to be spot on? I take it this is just a precaution as it would look pretty bad if the box showed any signs of issues.

Re: TiVo
 

I've not had a call I registered on the first day and have been on the top package for 11 years..

Re: TiVo
 

In the year dot when us pre reg get ours power levels will probably be irrelevant LOL :D

Re: TiVo
 

No call either :dozey:

I was told on Thursday that they were working through the pre-reg list and that they should be finished by the end of today.

In all honesty this is all getting rather pathetic. Every time I speak to Virgin they tell me different things. I know, I know it's not launched blah blah blah but after today I know two people personally who are getting/got TiVo and many others on here and other forums who have as well. All I want is to be able to get it at the same time as everyone else, I don't care about the deals on offer. I paid £400+ for skyHD on launch and I was glad, even though it didn't work for over a month. I have, and always will, be an early adopter of tech, I don't mind paying for the privilege either, so why can't I get it. I have the money waiting, Pay full whack for the VIP50 package plus extras and I have done so for a while. I also registered on the first day the website launched asking for interested people :mad:

Call me a moaner or whatever, but this is how I fell and so many others. If this is how I feel I have every right to moan if I want to...

Re: TiVo
 

With regards to the TiVo, can you back up stuff to disc via a scart as you can with the V+?

Re: TiVo
 

It has been utterly shambolic since the pre-reg at the start of december, we have heard nothing since then and are no nearer to knowing at this present time, I have my money ready but I suspect we in for the long wait yet, totally pathetic this is.

Re: TiVo
 

I know exactly how you feel.
I was trying to tell the folks at work about it and they thought that i had gone mad.
I wish they would pull their fingers out!
I really think they are alienating some of their best customers at the end of the day.
dazgwinn

Re: TiVo
 

Within the next few weeks it is going to start all over again:erm:

Re: TiVo
 

Phoned cust services and they happen to put me through to the 'tivo' team apparently. The guy said I was definitely on the list as he could tell I had pre registered. He said they have about 50 more pre reg's to get through, and that all xl pre reg's will not have to pay the £40 install fee! He said to expect a call within 48-72 hours.

Re: TiVo
 

yea pretty sure you can, not tried it yet though.

Re: TiVo
 

Can't see that mate theres more than 50 on here still waiting and u would think most on here registered early.

Re: TiVo
 

Strange how you never needed correct power levels for terrestrial tv, dialup modem and landline, freeview and freesat, but broadband and cable tv .......:confused::confused::confused:

Re: TiVo
 

You definitely need the correct power signals for Freeview/Terrestrial TV, not enough has ever reached my house.

Re: TiVo
 

Bet i'm last man standing!
Dazgwinn

Re: TiVo
 

But who sorts the levels out, you just plug in a freeview and it works .

Re: TiVo
 

That will be a poor aerial or poor reception in your area and nothing to do with any power levels as with Virginmedia or SKY.

Re: TiVo
 

It's the vagueness that is annoying me.

All I want is an install date! Whether it's March, April, June, or November. Just give me a date and I'll stop posting on cable forums like a saddo!*

*That was a joke, btw.

Re: TiVo
 

I think this is a line that they have rehearsed to get rid of us cold callers. I rang o Thursday last week and was told exactly the same thing... we are close to completing etc etc etc

Re: TiVo
 

Maybe he had 50 more to get through, but there's certainly 50 or more just on here that haven't received calls (myself included) so I'd not put a lot of stock in what he said.

I will happily wait patiently to see what happens and when. While of course I'd love it sooner, I don't mind waiting as i'm also happy with our current setup - TiVo is just a bonus whenever it arrives.

Re: TiVo
 

herein lies the problem I am far from happy with my samsung box and if I am to stay with Virgin I need Tivo. the box is my only gripe though but it is a big one. :mad:

Re: TiVo
 

There are still measurable power levels. It's just that because DTV comes from massive transmitters rather than a local street box, if the transmission isn't powerful enough, the engineer can't just run to the local transmitter and turn up the power.

Of course, it may be possible that a better aerial might help.

Re: TiVo
 

Very likely needs one of those specialist aerials that many people now have to receive an optimal signal.

Re: TiVo
 

Bored of the 20-30mb upgrade thread then?:D

Re: TiVo
 

Pay day: Check
£150 put to one side for TiVO: Check
Phone call from VM: ............

Re: TiVo
 

Does anyone know if tivo has been made available in northern Ireland?

Re: TiVo
 

If you ask Virgin, it hasn't been made available anywhere as it hasn't launched yet. Have people in NI had boxes installed yet, that I don't know. :erm:

Re: TiVo
 

Still not been called myself, on XL TV and signed up on 1st day available so if down to last 50, (1) just my luck to be left in the last batch!! (2) working from home today so ideal to call VM!

However are we not talking of the last 50 of the first 5000 out of 20,000 or all current XL TV customers out of that 20,000 (so me!)?

Re: TiVo
 

Thanks gaz

Re: TiVo
 

There are VIP customers who have had cable since United Artists were around who are yet to be called so hang in there!

Someone on DS is saying the guy came today to install it, couldn't sort out the return path and has had to return to base to check his emails to find a workaround. He said he personally wasn't aware they were even getting installed until April but I have seen plenty of guys reporting February installs myself.

UPDATE- He has had it installed now and will report on how it works later.

Re: TiVo
 

LOL.. At the moment VM will be very strict on powerlevel like Telewest once were on modem levels.

I bet within 2 months the "acceptable" levels have been widened just like modem levels now have. These days they say levels are only important if they are causing disruption to your service.

Anyone with a tiny bit of knowledge knows out of sync levels are bad.

Re: TiVo
 

Actually modem levels have been lowered in the last six months.;)

Re: TiVo
 

Or in my case it doesn't due to insufficient signal.

It is due to poor reception in my area pre-switchover. Ok, it's not exactly the same analogy but if a Freeview box doesn't receive enough signal it doesn't work. If you try to get a satellite dish to get a signal through trees or the dish is misaligned it doesn't work.

Royaltiger was implying that the Tivo box was different for requiring the correct power levels in order to function properly.

Re: TiVo
 

How long of a contract are they making you sign for tivo? Is it 18 months or is that just for new customers?

Re: TiVo
 

Well this would explain why Virgin had to contact some of the S1 TiVo customers first

http://www.digitalspy.co.uk/forums/s...44&postcount=1



---------- Post added at 13:40 ---------- Previous post was at 13:39 ----------

I believe it's 18 months for everyone

Re: TiVo
 

I would be seriously annoyed if that was me :mad:

Had an e-mail from someone at Virgin today telling me that I will be in a draw for another set of 1000 free boxes also stating that;

Re: TiVo
 

the trouble with "lifetime" offers is that it depends on who defines what a lifetime is ..

similar situation happens with PC hardware with some companies offering "lifetime guarantees" but that is defined in Europe as being 10 years by them but means a true lifetime in USA

"Something up our sleeve" was quoted last week by VM but that probably only means another Tivo Lotto as its also been reported those that have already paid and ordered will be included in the draw ... not that i would complain if i won although i still think the whole rollout system has been flawed and a shambles

unless i have missed the posts i have not seen a single post saying they have been contacted since last week and although we have a small sample of customers here the calls do seem to have dried up this week

would be nice to at least get an offer even if I am likely to refuse anything but a free box ... to be asked is enough but i'm not holding my breath while waiting

Re: TiVo
 

the cynic in me would say that the only winners of the next draw will be those who have already had the call and paid.

Re: TiVo
 

maybe their filming some more hello... intros so people called something other than john and mark can win ;)

Re: TiVo
 

I've just received my new Services Contract after adding TiVo and the minimum service is 12 months.

---------- Post added at 15:00 ---------- Previous post was at 14:58 ----------

Just a little more info for people via an email from the Senior Manager of Planning and Strategy (I assume a few of us have received this)...


A.

Re: TiVo
 

Cheers.. At 12 months i might go for it if i get called, at 18 months it's too long to justify with wanting to move house.

Re: TiVo
 

Re: TiVo
 

This is the better of the two where he reveals what the issue actually was.:D

http://www.digitalspy.co.uk/forums/s...8&postcount=93

Re: TiVo
 

Lol!, a bit of a basic mistake that one, not connecting the cable!!

Re: TiVo
 

lol

Re: TiVo
 

Just reading my new contract which arrived in the post this morning, (TiVo gets installed on Thursday:)) and on the bit where it says "Minimum service period" there is a picture of a telephone with "No Change" written underneath, a picture of a laptop also with "No Change" written underneath and a picture of a TV with "12 Months" written underneath. So. I am assuming I am on a new 12 month contract only as far as the TV part of the package is concerned.
Doesn't really make any odds to me, as realistically I would probably keep the whole service or change the whole lot if for some reason that's what I wanted to do.
Hope that all makes sense!

Re: TiVo
 

Has anyone got to this stage yet.

[img]Download Failed (1)[/img]

Re: TiVo
 

Yep https://www.cableforum.co.uk/images/...2012/12/10.gif

Re: TiVo
 

That is what i meant when is said that is what the installer wears and it takes so long as they have to get in and out of the house:D:D:D

Re: TiVo
 

I think this thread should be archived when people start getting their new Tivo boxes and someone should start up a new Tivo review thread!

Re: TiVo
 

Well "lifetime" offers aren't for the lifetime of the consumer like many people seem to think, or even for as long as the product keeps working, they're for the expected lifetime of the product.

It's not unreasonable to say the lifetime for an STB would be around 10 years, in which case withdrawing the lifetime sub would be easily justifiable.

Re: TiVo
 

I've just had a triple TiVo installation done in about 2h 15m. All three went through fine and no problem with the hits (technical jargon). They have replaced three V+ boxes (one which I've had back from the days of the silver TV Drive). I'm a former TiVo S1 owner. It's nice to get back to using the TiVo remote control I so fondly remember. :)

Re: TiVo
 

Oh dear! THREE TiVos, I can see that srirring up a bit of a hornet's nest.:shocked: