Re: Think Broadband Ping Monitor Results (POST YOURS)
 

No s@@t ! :)

Not according to VM.......apparently I have no broadband issues :mad:

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

have you posted on the VM forum?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Most times I had a fault with virgin it would take months of providing evidence before they admitted it, so take what they say with a pinch of salt.

If you called virgin and got through to their asian call centre and was told this, you may have better luck asking on virgins community forum

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

:rolleyes: disable firewall :mad:

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

How do you reach that conclusion, TH?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

offshore love disabling the firewall

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Perhaps because he's discounted a pinhole reset or calling retentions so it must be option 3?

;)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

option 3 http://www.stangfix.com/testforum2/S...s/censored.gif

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

no better here its geting worse, all so starting to get t3 time out 8 so far today

http://www.thinkbroadband.com/ping/s...13-02-2013.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The red on your TBB suggests upstream noise. Could be upstream congestion but I would have expected more blue in that case.

This needs to be put up on the VM forum so that the VM techs there can look at your circuit. Don't forget to post your DS/US power levels as well as the TBB.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Had the same red on my graphs for the last 3 or 4 months with virgin. They had seen all my power levels, sent an engineer etc and found no issues and said the oversubscription caused it. Defo had congestion issues but I wonder if they missed a noise issue.

The only difference is the average and maximum ping times are not so bad in the above graphs. It does look like it is heading towards peak time congestion though.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

here is my power level will post on vm forum aswell. upstream some time go up to 51 tho it dont normaly stay there for so long all way seem to sit at 49. downstream power level fluctuating up and down around 1.0 and 2.

powerlevel have been like this from 9th of December 2012, i know the date as i post about it on vm forum when it happen upstream when from 40.0 dBmV to 49.0 dBmV, overnight it has been same now for last 2 month, i just got told "They are well within the thresholds."

thank you both for ur input.

powerlevel below




Frequency (Hz) 299000000 Hz 291000000 Hz 307000000 Hz 315000000 Hz 323000000 Hz N/A N/A N/A
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked N/A N/A N/A
Channel ID 2 1 3 4 5 N/A N/A N/A
Modulation QAM256 QAM256 QAM256 QAM256 QAM256 N/A N/A N/A
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 N/A N/A N/A
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 N/A N/A N/A
Power Level (dBmV) 1.6 dBmV 1.8 dBmV 1.5 dBmV 1.5 dBmV 1.5 dBmV N/A N/A N/A
RxMER (dB) 41.4 dB 41.1 dB 41.4 dB 41.4 dB 41.4 dB N/A N/A N/A



Upstream US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A N/A
Channel ID 1 N/A N/A N/A
Frequency (Hz) 45800000 Hz N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation QAM16 N/A N/A N/A
Symbol Rate (Sym/sec) 5120000 N/A N/A N/A
Mini-Slot Size 128 N/A N/A N/A
Power Level (dBmV) 49.5 dBmV N/A N/A N/A
T1 Timeouts 0 N/A N/A N/A
T2 Timeouts 0 N/A N/A N/A
T3 Timeouts 8 N/A N/A N/A
T4 Timeouts 0 N/A N/A N/A

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

http://www.thinkbroadband.com/ping/s...3-02-2013.html

My current graph, posted on the VM forum, got a quick response

"I have checked your connection and have been unable to see any issues, both on the network and on your modem.
All tests I have run are showing me that you should be having a perfect connection with no browsing issues whatsoever.
Have you tried seeing how using one device with all others disconnected works? And have you made sure that any download software has been exited/disabled?"

Have an engineer booked for friday anyway, as we have been losing signal to the two vhd boxes upstairs, so fingers crossed he can sort things

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Internet went down this morning at 11 for 5min, when it come back up it now on a new upstream channle and graph seem to be looking better can only see the odd dot of packetloss.

downstream stats stay same and upstream look like this

Locked 2 35800000 Hz ATDMA 38.0 dBmV 16QAM 6400000 20480 Kbits/sec


http://www.thinkbroadband.com/ping/s...15-02-2013.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

They now give a detailed explanation of the graph for anyone that wants it.

http://www.thinkbroadband.com/faq/sections/bqm.html