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-   -   General : Coming soon to Virgin TV (2013) Vol. 6. (https://www.cableforum.uk/board/showthread.php?t=33695780)

paultrademark 22-11-2013 09:40
Re: Coming soon to Virgin TV (2013) Vol. 6.
 
Quote:
Originally Posted by kgollop (Post 35647948)
Yes I've been in this position since the April 2012 price rises. They started charging me for the second TIVO. I have spent many hours on the phone to them and they have admitted to me that I should only be charged for one, but the billing system apparently won't let them correct it. I keep having to phone up to get credits put on my account which just seems mad. With the extra £3 TIVO charge, two VM price rises and a Sky increase my bill went up over £15 in 12 months.
Likewise, I gave up trying to constantly battle them about this issue, most of the time they refute the fact that TiVo was ever charged £3 per account not per box.

No idea what am being billed for either now regarding TiVo and also Multiroom as I was meant to have the V+HD Box moved FOC and not charged but somehow appears on my billing depending on what 'deal' I am currently on.

At the moment I have under 'Your Package'

Talk Weekends
Free Voicemail
TV Size: X L
2 ADD Set Top Box(es)
TiVo Monthly Fee
Broadband XL (Up To 60mb)
Loyalty Customer

Last month, just before I re-contracted it had

Talk Weekends
Free Voicemail
TV Size: X L
1 ADD Set Top Box(es)
TiVo Monthly Fee
TiVo Monthly Fee
Broadband XL (Up To 60mb)
Loyalty Customer
Premier Collection

Problem is, most CS staff don't even understand the whole billing/bundle/collection/loyalty/discounts thing they do, so what chance we got!

denphone 22-11-2013 09:58
Re: Coming soon to Virgin TV (2013) Vol. 6.
 
Indeed Paul l quite agree with you as Virgin's billing model is like a maze within another maze and even then most people still don't know where they are going.

Chad 22-11-2013 11:42
Re: Coming soon to Virgin TV (2013) Vol. 6.
 
Quote:
Originally Posted by denphone (Post 35647938)
Indeed Sky have made improvements this year but provider of the year has to go to Virgin Media in 2013 and that's the unbiased in me talking.
It has been a big year for Virgin however I'd say Talk Talk are right up there as provider of the year. They have defied all business forecasts and have become a real player at the budget end of pay TV.

andy_m 22-11-2013 11:45
Re: Coming soon to Virgin TV (2013) Vol. 6.
 
Quote:
Originally Posted by Chad (Post 35647986)
It has been a big year for Virgin however I'd say Talk Talk are right up there as provider of the year. They have defied all business forecasts and have become a real player at the budget end of pay TV.
You've obviously never tried to join them then. I know three separate people who have attempted to join talk talk and ended up canceling their orders for varying reasons.

denphone 22-11-2013 11:50
Re: Coming soon to Virgin TV (2013) Vol. 6.
 
Quote:
Originally Posted by Chad (Post 35647986)
It has been a big year for Virgin however I'd say Talk Talk are right up there as provider of the year. They have defied all business forecasts and have become a real player at the budget end of pay TV.
They might be doing well at the budget end of pay TV Chad but their broadband and customer services by all accounts and reports is simply dreadful.

staffs lad 64 22-11-2013 12:08
Re: Coming soon to Virgin TV (2013) Vol. 6.
 
Quote:
Originally Posted by denphone (Post 35647766)
To have a second TiVo in our household costs a extra £11.50.
i only get charged £5 for my second one den,but get charged £6.50 amonth for vhd box in lads bedroom

denphone 22-11-2013 12:12
Re: Coming soon to Virgin TV (2013) Vol. 6.
 
Quote:
Originally Posted by staffs lad 64 (Post 35648002)
i only get charged £5 for my second one den,but get charged £6.50 amonth for vhd box in lads bedroom
We have three boxes in our household which consist of two TiVo's and a VHD box which does not record thus for a second TiVo box we are charged £11.50.

theone2k10 22-11-2013 13:38
Re: Coming soon to Virgin TV (2013) Vol. 6.
 
Quote:
Originally Posted by Chad (Post 35647986)
It has been a big year for Virgin however I'd say Talk Talk are right up there as provider of the year. They have defied all business forecasts and have become a real player at the budget end of pay TV.
Talktalk also get my award for clowns of the year , horrible company i lasted 3 months with them and got my cousin who is a solicitor to look at the contract. She got me out of the contract as TT were not providing a satisfactory service.
TV constantly broke up due to their stupid dynamic line management , time and time i asked them to turn it off and leave my speed at 6.7mbs where it was most stable.
CS were as much use as a chocolate teapot if you think VM are bad wait until you experience TT.
The DLM also made my avtual broadband very unstable.

jj20x 22-11-2013 13:58
Re: Coming soon to Virgin TV (2013) Vol. 6.
 
Quote:
Originally Posted by denphone (Post 35647938)
Remember these are revered politicians of their age we are talking about.:)
Gosh! I hope not, who'd trust a politician? :shocked: :)

MutleyF 22-11-2013 14:26
Re: Coming soon to Virgin TV (2013) Vol. 6.
 
Fox + Move

Now confirmed news that Fox + is moving into L (from XL), it seems to me that XL is getting less and less value for money

denphone 22-11-2013 14:26
Re: Coming soon to Virgin TV (2013) Vol. 6.
 
Quote:
Originally Posted by jj20x (Post 35648035)
Gosh! I hope not, who'd trust a politician? :shocked: :)
Not all politicians lie and feather their nests dear chap.

vincerooney 22-11-2013 14:30
Re: Coming soon to Virgin TV (2013) Vol. 6.
 
Quote:
Originally Posted by MutleyF (Post 35648049)
Fox + Move

Now confirmed news that Fox + is moving into L (from XL), it seems to me that XL is getting less and less value for money
if you dont like football then yes id completely agree. no idea why virgin are doing this!

denphone 22-11-2013 14:33
Re: Coming soon to Virgin TV (2013) Vol. 6.
 
Quote:
Originally Posted by vincerooney (Post 35648051)
if you dont like football then yes id completely agree. no idea why virgin are doing this!
Perhaps there are replacements to come my dear chap.:)

jj20x 22-11-2013 14:35
Re: Coming soon to Virgin TV (2013) Vol. 6.
 
Quote:
Originally Posted by denphone (Post 35648050)
Not all politicians lie and feather their nests dear chap.
Indeed, some employ staff to spin the facts for them...

theone2k10 22-11-2013 15:35
Re: Coming soon to Virgin TV (2013) Vol. 6.
 
Quote:
Originally Posted by MutleyF (Post 35648049)
Fox + Move

Now confirmed news that Fox + is moving into L (from XL), it seems to me that XL is getting less and less value for money
I said it would happen :p: still a few more channels to drop into L such as nat geowild , history , ci etc.

---------- Post added at 14:35 ---------- Previous post was at 14:34 ----------

Quote:
Originally Posted by denphone (Post 35648052)
Perhaps there are replacements to come my dear chap.:)
XL is going become VMs version of Skys HD pack but with BT Sport added.


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