Re: General TiVo Discussion Part 2
 

Great news from DF today then, probably the deal clincher for me :)

Couple of questions -

1. Am currently on a retentions deal and my total cost for services are £66 per month which includes -
   
   
   • XL TV
   • L Broadband
   • L Phone
   • V+ HD Box downstairs
   • V Box Upstairs
   • Sky Sports Collection
   • HD Package
   
   The billing is quite complex for our account, there is discounts and goodwill gestures which even I can't work out the maths. (I could post it if someone wants to try figure it out :D LOL)
   
   Am assuming I would need to speak to Customer Services to arrange any install?
   
   
2. What if I wanted to keep the V+HD Box but have this installed upstairs, would there be a charge for keeping it? Maybe if my billing was clearer I would know if am paying for that or the other V box?
   
3. I pre-registered for Tivo back in December, received a couple of emails about it and also received the prize draw raffle ticket, yet never received the Dean email or the corrected one, does that mean am registered for it and can await the email next week or not?

Re: General TiVo Discussion Part 2
 

Indeed... simples! :)

---------- Post added at 00:54 ---------- Previous post was at 00:51 ----------

I should imagine you'll get the pre-sale email... I don't see why not. If you have complicated billing, it's always best speaking to Customer Care on the 11th(ish)

Re: General TiVo Discussion Part 2
 

Not everyone is happy though. I still dont have an email lol :D

Re: General TiVo Discussion Part 2
 

Hi if you are triple XL package with all sky premium channels and an extra box or VIP30
not sure about packge details completely would it be worth upgrading to VIP50 to get the tivo fee waved thanks looking to swap both boxesfor Tivo any help appreciated :cool:

Re: General TiVo Discussion Part 2
 

Thanks DF, I will be calling them next week at somepoint ;)

Re: General TiVo Discussion Part 2
 

Its the worst programme on tv along with some of these celebrity and reality type shows.

---------- Post added at 07:35 ---------- Previous post was at 05:42 ----------

Can you tell me when l order my tivo next week whether the baby tivo is available as well or will this be released on a further date.

Re: General TiVo Discussion Part 2
 

As far as i understand it only the 1TB daddy will be available next week. The smaller , baby TiVo is scheduled for later this Spring but we will hear more about it next week. This is in order for you to make an informed choice about which TiVo box is right for you. :)

Re: General TiVo Discussion Part 2
 

As far as I understand it the free install for TiVo is available to all existing customers who order in April. The only requirement to ordering TiVo is that you are on the XL TV package, which you seem to already have, so it looks like your luck isn't so bad after all!:)

Re: General TiVo Discussion Part 2
 

VIP50 would have the TiVo monthly charge included, so upgrading would benefit you.

Re: General TiVo Discussion Part 2
 

Is there a guide for the search engine syntax?
For instance:
1) Exact phrase matching? e.g. "chicago bears"
2) Required and excluded words? e.g. +chicago +bears -panda
3) Partial matching? e.g. star* (or does it always partial match, e.g. star would find star and stars and start etc?)
4) Is there minimum characters that can be searched?
5) Does it automatically discover plurals or similar words?

Cheers

Boz

Re: General TiVo Discussion Part 2
 

So is this going to be a special order telephone number? What about us poor souls who have fallen out of the Virgin Media TIVO database :-(

Re: General TiVo Discussion Part 2
 

I thought it was only waved for existing packages only. Would an upgrade not be classified as a new customer then?

Re: General TiVo Discussion Part 2
 

Eh?

By adding TiVo you will get moved on the the current pricing for the VIP bundles, due to the way the discounts work

Re: General TiVo Discussion Part 2
 

maybe my memory then sorry. I thought I had read that the scapping of the £3 TIVO charge only applied to existing customers and not new customers.

Re: General TiVo Discussion Part 2
 

Not sure where the full guide is, but basically you use the thumbs buttons to exclude words, make them optional or mandatory. Put a space between for exact phrase matching. Add a * at the end for partial match. (You can put * in the middle, but it treats it as the end of a word. so "H*I" will find Have I Got News For You but not Hawaii Five-O)

There doesn't appear to be a minimum length, but "Find Upcoming Programmes" can take a couple of minutes if there are many matches. Not an issue in real life.

I think you have to use * to find plurals etc.