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-   Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)
-   -   [Update] ALL 20>30Mb upgrade discussion (https://www.cableforum.uk/board/showthread.php?t=33673990)

Chrysalis 21-01-2011 19:05
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Masque (Post 35156414)
Of course you can for a £75 fee so best to wait.;)
or they can ring and get someone with a clue to send it for part of the £30.

Peter_ 21-01-2011 19:57
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Chrysalis (Post 35156441)
or they can ring and get someone with a clue to send it for part of the £30.
As it is not on the system no agent could do so as they will have no way of booking such an order, you need the correct codes to do so therefore it will not be done.;)

---------- Post added at 18:57 ---------- Previous post was at 18:56 ----------

As per this one below.

Quote:
Originally Posted by jtaylor06 (Post 35156437)
Was it a lady with a heavy Liverpudlian accent and was also quiet?
I just rang up to have heard the same thing as apparently the order wasn't sent through.

Don't mind waiting though :)

Chrysalis 21-01-2011 20:36
Re: 20 Mb/s to 30Mb/s free upgrade
 
so either I have my incoming superhub free or they charged me £75?

I am curious which it is.

Peter_ 21-01-2011 20:52
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Chrysalis (Post 35156498)
so either I have my incoming superhub free or they charged me £75?

I am curious which it is.
As the website link was not truly active you may not receive anything until the upgrade finally goes live.

cableguy99 21-01-2011 20:58
Re: 20 Mb/s to 30Mb/s free upgrade
 
any body with a fault with there ambit or cisco modem on the 20mb it will be replaced with a super hub any on on ten mb will get a standerd hub. most people who started on 2mb have all ready had a free upgrade to ten people just want more for less

Peter_ 21-01-2011 21:10
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by cableguy99 (Post 35156515)
any body with a fault with there ambit or cisco modem on the 20mb it will be replaced with a super hub any on on ten mb will get a standerd hub. most people who started on 2mb have all ready had a free upgrade to ten people just want more for less
If you ring into technical support and we find that your modem is faulty then we will still send out a standard modem to the customer as that is all the system will allow, so do not try calling in saying your modem is faulty because all we will do is replace it like for like.

jb66 21-01-2011 21:30
Re: 20 Mb/s to 30Mb/s free upgrade
 
The customer could refuse a new modem to be posted as an engineer will fit a hub

The-Kevster 22-01-2011 00:06
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Masque (Post 35156460)
As it is not on the system no agent could do so as they will have no way of booking such an order, you need the correct codes to do so therefore it will not be done.;)

---------- Post added at 18:57 ---------- Previous post was at 18:56 ----------

As per this one below.
Would have to disagree with you there. VM support India put mine through the system last night and uk tech support confirmed it will be with me Tuesday at the latest.

VM need to be more consistent.

qasdfdsaq 22-01-2011 02:47
Re: 20 Mb/s to 30Mb/s free upgrade
 
People are getting confused here, there's no codes for the 30mb broadband tariff - yet. The superhub is free. The £30 charge is for upgrading to 30mb.

The superhub is, and has been available for some time, both as an optional upgrade as well as an inclusive freebie. It can be ordered or sent by CS on request.

The 30mb product does not officially exist and cannot be ordered or put on your account by CS. The only people who can get it are testing staff.

Peter_ 22-01-2011 07:20
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by jb66 (Post 35156533)
The customer could refuse a new modem to be posted as an engineer will fit a hub
That is not allowed at present as it is not an upgrade and the process makes us send a modem as otherwise we can be pulled by management for not following process and be disciplined.

So if a customer rings up and I diagnose a faulty modem then I will send out a standard modem via courier as per process, so it is not worth even trying to fake a fault in order to get an engineer as a dead modem gets a replacement sent out via courier.


---------- Post added at 06:19 ---------- Previous post was at 06:17 ----------

Quote:
Originally Posted by The-Kevster (Post 35156574)
Would have to disagree with you there. VM support India put mine through the system last night and uk tech support confirmed it will be with me Tuesday at the latest.

VM need to be more consistent.
You did mention India and even their Technical Support are not magic and do not have the codes on the system to send a hub as it will disallow each and everytime they try to order one, so they are either lying to you or taking the michael.

---------- Post added at 06:20 ---------- Previous post was at 06:19 ----------

Quote:
Originally Posted by qasdfdsaq (Post 35156608)
People are getting confused here, there's no codes for the 30mb broadband tariff - yet. The superhub is free. The £30 charge is for upgrading to 30mb.

The superhub is, and has been available for some time, both as an optional upgrade as well as an inclusive freebie. It can be ordered or sent by CS on request.

The 30mb product does not officially exist and cannot be ordered or put on your account by CS. The only people who can get it are testing staff.
The Superhub at the present time costs £75 if you are already on 20Mb so it is not free to anyone as the is no offer saying otherwise that exists on the system at this time.

jenzo 22-01-2011 08:17
Re: 20 Mb/s to 30Mb/s free upgrade
 
with the 30Mb in the back of my mind, but only being on 10Mb at the moment, CS offered me a free new hub if I upgraded to 20Mb. My bill would go up £15 per month. They said their was no connection or installation charges.

Would this hub be the "superhub" and do you think I would then have the opportunity to upgrade to 30Mb for a one off fee or will it be extra per month.

Peter_ 22-01-2011 09:00
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by jenzo (Post 35156620)
with the 30Mb in the back of my mind, but only being on 10Mb at the moment, CS offered me a free new hub if I upgraded to 20Mb. My bill would go up £15 per month. They said their was no connection or installation charges.

Would this hub be the "superhub" and do you think I would then have the opportunity to upgrade to 30Mb for a one off fee or will it be extra per month.
All upgrades to XL get the Superhub as part of their package.

Chrysalis 22-01-2011 10:22
Re: 20 Mb/s to 30Mb/s free upgrade
 
Masque I have rang up again and spoke to a supervisor.

They have confirmed my superhub was sent 'free'. The system was overriden because I have a pending 30mbit order.

You have had numerous posters telling you similiar they have one on the way. I suggest you ask your boss on this.

Nopanic 22-01-2011 11:04
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Chrysalis (Post 35156633)
Masque I have rang up again and spoke to a supervisor.

They have confirmed my superhub was sent 'free'. The system was overriden because I have a pending 30mbit order.

You have had numerous posters telling you similiar they have one on the way. I suggest you ask your boss on this.
:erm: Maybe they credited you the £75 to balance it out ?

I've not looked at the request codes for a long time, but would expect Masque to know what's happening..

jenzo 22-01-2011 11:16
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Masque (Post 35156622)
All upgrades to XL get the Superhub as part of their package.
What about the cost to then go from 20Mb to 30Mb


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