Re: New Speed Upgrades 8th March. (Part 4)
 

Ethernet
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· 750K & 1.5Mb customers receive a free automatic upgrade to 2Mb and 3Mb

§ There will be no change to their usage allowance

§ A postal letter will inform them of their free upgrade †“ date TBC

§ A webpage will inform them when their upgrade will take place

· 750K customers with a black (Pace) Set Top Box receive a free automatic upgrade to 1Mb, as this is the maximum speed this equipment can support

§ A postal letter will inform them of their free upgrade †“ date TBC

§ There will be no change to their usage allowance

§ This service will not be available to other existing or new customers

§ For customers willing to arrange a visit to their home, we will be happy to provide a free Set Top Box swap-out to receive the 2Mb service

· 300K customers can upgrade to 1Mb, if they accept a 3GB/month usage allowance

§ 3GB/mth is enough for most customers (approx. 10hrs of surfing/day)

§ These customers can upgrade online or by calling customer services



Apolgies if this has already been posted....but it's a long thread!!:Yikes:

Re: New Speed Upgrades 8th March. (Part 4)
 

Just thought I'd add that Pace STB owners can call and request/order a Samsung STB (current dates for these to be installed are 4/5th April).

Can I just ask, the upgrades to 1mbit for Pace STB owners, what date has been set for it? (I personally got told 'within the next few evenings' by a CS guy).

Re: New Speed Upgrades 8th March. (Part 4)
 

thanks alot now on ethernet is this right or normal for the bytes im recieveing and sending plz comment

i am extra sorry for putting this in this forum with no subject to this but im new to ethernet and i dunno :(

Re: New Speed Upgrades 8th March. (Part 4)
 

Yup, that's normal.

Re: New Speed Upgrades 8th March. (Part 4)
 

thank god :D i just clocked it then lol bytes thought it sed megs derrr :erm: im silly
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my ip has changed though...:dozey: maybe no update now ..

Re: New Speed Upgrades 8th March. (Part 4)
 

:disturbd:

guess they haven't got around to me yet

Re: New Speed Upgrades 8th March. (Part 4)
 

Hello guys, upgraded to 3Mbit in Portsmouth area via the website. I was thinking to downgrade to 2Mbit to save some money but after seeing this speed i stoped thinking about it. Believe me it is SO fast! :tu: :tu: :tu:

Re: New Speed Upgrades 8th March. (Part 4)
 

Does anyone know if they have upgraded the Glasgow/Rutherglen area?

I noticed on the NTL server status site that we are due to recieve a loss or degraded network from 12am to 6am today. I have been online all night and I have had no connection probs or loss of service. Just wondering thats all.:)

Re: New Speed Upgrades 8th March. (Part 4)
 

Your IP is not that important, it's the MAC address of the SACM or STB that is registered against your account ;)

Re: New Speed Upgrades 8th March. (Part 4)
 

I had an engineer round last week as we were having signal level problems, I asked him then what the chances of getting a Samsung box would be and he said he'd bring one over as soon as he had one, he bought it over yesterday, nice timing :D

Re: New Speed Upgrades 8th March. (Part 4)
 

Anyone in the huddersfield area had the upgrade yet?

Re: New Speed Upgrades 8th March. (Part 4)
 

Hi,

Just rang 0800 052 2000 and picked the option for package changes. There is an automated voice advising all SACM users to upgrade online, but nothing about upgrading STB users.

All I wanted was to upgrade to 1.5mbit from 750k so that I could have a Samsung, ready for my auto upgrade.

The nice guy on the phone instructed me there is no 1.5 any more and offered me 1mbit right now for a saving of £6 pcm. Not bad you can ring up and get a better service and get the price reduced!

We then discussed the rather low "soft" cap on the 1mbit and decided the 2mbit would be best suited for my heavy usage... He instantly put me on 1mbit (explaining that my pace stb will only support that) and booked in a pace to Samsung exchange for Tuesday, as it happens I already have Thursday booked off work so he rearranged for then...

So at this second (and tested) I am exactly 1mbit, with a Samsung box coming in 7 days which I was advised would instantly put me up to 2mbit. What quality service!

One difference I noticed on the STB, is if you press "page up" "page down" "blue", on the third screen, my QOS has changed from 'Silver' to 'stb-light'... Maybe something for you people waiting for auto upgrade could check for now and then.

I'm impressed.:nworthy:

BTW, im in the dreaded north Manchester ex-cwc area, right between Bolton and Bury.

Re: New Speed Upgrades 8th March. (Part 4)
 

i tried upgrading to 3mbit via the website but it just aint happening for me :(

Error Error looking up cable modem details for xx:xx:xx:xx:xx:xx(no SMS details). For further help, contact customer support on 0800 052 2000 If you need further help, please contact our customer support (0800 052 2000).

When you call customer support, you may be asked for the following information: Application
ntl: Broadband Internet - Connection Speed Upgrade
Date & Time
10/03/2005 at 09:37
Your username
xxxxxxxx
Your Cable Modem Mac Address
xx:xx:xx:xx:xx:xx
Your Surname

Your Postcode




Anyone have an idea why? I tried ringing up ntl and they said they will send a letter out when the new speeds are available seems weird to me when everyone seems to be able to do it.

i live in the Grimsby area btw.

Admin Edit (Paul) : Mac & userame address details removed.

Re: New Speed Upgrades 8th March. (Part 4)
 

Whilst on the phone to CS I was told that she could upgrade me to 3MEG whilst on the phone 5 mins later I am now on 3MEG.
So it is available on the Wirral.

Re: New Speed Upgrades 8th March. (Part 4)
 

the reason it failed could be because that is your username for a PAYG dial up account and not broadband at a guess... or your cable modem is not on the system properly