Re: [Merged] BB Speed Upgrades
 

Just rang up CS the lady on the other end said, "ohh I think there might be a phone number for that hang on" <lots of shuffling, clomping and mumbling in the background> "ahh yes I've got the number I'll give them a ring and tell them to phone you back"

I am now nervoulsy waiting to see if the call does materialise :angel:

Re: [Merged] BB Speed Upgrades
 

They called back yet? :angel:

Re: [Merged] BB Speed Upgrades
 

What area are you in - I'm in Sunderland and had my box swapped a couple of weeks ago...

Re: [Merged] BB Speed Upgrades
 

Blah, I'm on STB, so it looks as if I'm going to be waiting for a while.

Oh well, with a bit of luck I'll be moving soon anyway and will get Telewest cable instead.

Re: [Merged] BB Speed Upgrades
 

well i'm not around much these days so i was interested to find out wot they had to say.yes i AM to get an increase.yes i AM going to receive a letter and he had no idea when the increase would be even when i gave him the date shown on here.he wanted to know where i'd heard about it from.so i have no idea why they don't know when my speed is going up.

Re: [Merged] BB Speed Upgrades
 

Is it just me whos getting very bored of people constantly complaining about NTL??

The biggest complaints are from people about bandwidth who seem to want to download everything they can see all the time and see no reason why it should be a problem,

and then theres the people who complain about an unreliable service, these people are usually one in the same, its unreliable because of the amount of people constantly maxing it out,

but there may be a legitimate reason why someone would want to download 1GB every day all day, if there is then please tell me :confused:

Re: [Merged] BB Speed Upgrades
 

Welcome to the site Kilro :D

As I've pointed out before, a majority of members find this site because they themselves have had or have a problem. If we can sort it then fantastic, and we hope that they will they stay and help anyone else who need help.

The site started as purely as this. However it has now grown and expanded to include Telewest and has it's own thriving community of people, which you are welcome to join in with.

We don't all hate NTL, quite the opposite, but you have to bear in mind that people stumble across us because they have a problem.

Welcome on board, and glad you have had good experiences with NTL, similar case to me :D

Re: [Merged] BB Speed Upgrades
 

i will echo the :welcome: but have you been lurking for a while as i do not see how you could be bored after 2 posts :disturbd: :disturbd: :disturbd:

Re: [Merged] BB Speed Upgrades
 

yep the missus took the call. they said they would come out tomorrow but we're out all day so arranged for Monday. Although they rang back to say no boxes were being done that week due to some upgrade work so its the following Monday now.

Re: [Merged] BB Speed Upgrades
 

at least they called you back , it is a start :tu:

Re: [Merged] BB Speed Upgrades
 

Yes I'm happy now, I was just starting to worry slightly as 1st of Sep will soon be here and didn't want to leave it to chance even though I'm sure it would of been done anyway.

Re: [Merged] BB Speed Upgrades
 

talk about sweeping statements!

:td:

Re: [Merged] BB Speed Upgrades
 

I'm sick of people like you thinking you can tell people what they can and cannot download, and when they can and cannot complain about the bad service. The internet is full of legal downloads that could easily take up more than 1GB a day, free games, free movies, pay games, pay movies, etc.
If you don't download that much yourself then fair play, but if other people do, then you have no right to blame them for ntl's shoddy service.

Ntl only offer a guideline of 1GB a day, it isn't a strict rule. Surely if that was to blame for all the email problems, the newsgroup problems, and the connection problems then NTL would be a little more strict, and make it 1GB a day or charge you extra, or cut your connection.

Most of ntl's problems are due to them not knowing their arse from their elbow. And a major lack of communication in the company, which is quite ironic.

Re: [Merged] BB Speed Upgrades
 

Heh I guess its just because every topic seems to contain some reference to it, and I suppose it would be annoying to be sent letters for a service advertised as 24/7, but I just dont get how people can use a gig everyday for legit purposes

Re: [Merged] BB Speed Upgrades