Re: Virgin Media to Double Broadband Speed
 

Yes, I've already planned to use my current router when I do get a S/H.

Re: Virgin Media to Double Broadband Speed
 

Ok this is strange, my area was originally due for upgrade around this time but a few months ago it was changed to June 2013 - I have just put my poscode into the double speed page and it now says my area is currently being upgraded and will be complete by the end of this month. Good news if it's true

Re: Virgin Media to Double Broadband Speed
 

Today being the last day my area upgrade should have been finished, I checked the doublespeed site and it says my area is not complete.
So what happens now? I've rebooted VMNG300 modem and i'm still on 50mb.
Is there something that i need to do as it says nothing on the doublespeed site

Re: Virgin Media to Double Broadband Speed
 

It's not even 8am yet. Give them a chance to update the site lol.

Re: Virgin Media to Double Broadband Speed
 

Completion of the upgrade preparation does not mean that your speed automatically doubles at the end of the given VM timetable. Your modem has to be remotely configured to the new speed. This only takes a minute or two. However, they could choose to do that today or in weeks or months time.

My area is due for completion today also, but I ain't holding my breath.

https://www.cableforum.co.uk/images/local/2012/10/2.png

Here's the message I get from the site today. This is a change from yesterday's message which told me work would be complete at the end of October 2012.

"Your area is ready

Congratulations! The new double speed boosts are already up and running in your area.

We've finished upgrading the fibre optic network in your area.
More about the upgrade

Want to see how much more you can do with your new speed?"

As you see my speed is still 100/10. Also my modem config has not changed after a reboot. My down config is still 110000000 bps. My up is still 10250000 bps.

Re: Virgin Media to Double Broadband Speed
 

Remember, the doublespeed site has nothing do to with the 120Mbit upgrade - it's purely about the lower increases

Re: Virgin Media to Double Broadband Speed
 

That's what's i'm talking about i'm on 50mb waiting for the 100mb upgrade, just wondered what the process is and any other experiences with it, The site now says it is complete, sorry typing error in first reply should have read Now complete instead of not complete.
But if i log onto my account it says the area is not yet ready.

I shall just wait a week and see what happens.

Re: Virgin Media to Double Broadband Speed
 

i wouldnt get in a flap just yet dude. Although some people are pleasantly surprised when they are upgraded before the completion date, I have also seen peeps that upgraded 2 days after the date. If they werent going to do it and were behind schedule they would have changed the site before now and knocked it back to god knows when.

Re: Virgin Media to Double Broadband Speed
 

I don't see any flap in my message, just wanting to understand the process

Re: Virgin Media to Double Broadband Speed
 

Well that's just brilliant, thanks for getting me excited Virgin, in 2 days the status has changed from 'Congratulations your area is ready' to ' Your area is due to be upgraded from December 2012 - February 2013' What the heck?

Re: Virgin Media to Double Broadband Speed
 

This is the kind of stuff which really really winds me up and shows what a joke the whole thing is. You are not telling me that they didnt know they werent going to have the work completed until yesterday. If they are putting it back till February they won't have even started it yet.

Rubbish rubbish rubbish

Re: Virgin Media to Double Broadband Speed
 

It's not been put back till Feb 2013. It could be completed way before then. That is the latest estimated date.

Re: Virgin Media to Double Broadband Speed
 

I was waiting for someone to say that. Would you like to start a poll as to when everyone thinks it will done? They are obviously going to put it off for as long as possible.

Re: Virgin Media to Double Broadband Speed
 

It will happen when it happens. If people in my area keep moving to Infinity ( I know of three moving from Virgin) Any hope of it coming before August 2013 !!! ( my areas date )In reality I do not care. How ever the offers from BT look SO good. I bet Virgins prices go up (again) before its here. Meaning, if they do two price hikes since announcing "free" upgrade of BB. Who do they think they are kidding.

Re: Virgin Media to Double Broadband Speed
 

The price rises would have happened whether the speed increases happened or not, as they were part of Virgin's usual April price changes. Therefore the increases themselves are "free", as they are not tied to a specific increase.

Whether you believe that or not is up to you.

Re: Virgin Media to Double Broadband Speed
 

It's all a conspiracy I tells ya. I tried to speak out but then they took my family.

Re: Virgin Media to Double Broadband Speed
 

Latest estimated date.....my area's original estimated date was April to July 2012. Then changed August to September. Now up to Feb 2013 as an estimated estimation date.

Someone really needs to do a FOI request and find out how many areas VM actually completed within the first time span they gave customers, along with how many customers had their dates changed at least once.

Re: Virgin Media to Double Broadband Speed
 

absolutely dude, there should be a rule (if there isnt one already) stating that all time scales and estimates must be achievable and there must be a 90% compliancy rate.

You would hope some planning went into the schedule and somebody actually worked out how much work needed to be done and how long it would take. If so, why are so many areas being put back by months? I wish BT would jump on the band wagon and put some sort of ad out humiliating VM for this. It is a joke.

Re: Virgin Media to Double Broadband Speed
 

So how does this work, I am on VIP Premier but with 50mb because I came from VIP 50.
My upgrade has now been pushed back to May-July next year. Can I just call and say, hey I am paying the premier price I want 100mb now.

Re: Virgin Media to Double Broadband Speed
 

You would be able to upgrade to the current VIP Collection which comes with 100Mbit - however be aware this would cost more than you are paying as the VIP Collection now comes with Talk Unlimited Extra

You may also be able to get an in place early upgrade to 100Mbit if there is capacity available - this isn't guaranteed though

Re: Virgin Media to Double Broadband Speed
 

I can't see how the collection is any different to what I am paying now

Your package
Bundle Charges
Talk International 2 Talk Mobile 2 Talk 08 2 Talk Unlimited VIP with TiVo Bundle Saving Call Displ Free Voicemail T V Size: X L 1 Additional V Box V HD Monthly Fee TiVo Monthly Fee XXL 50Mb Broadband
Bundle Charges total£57.56
Phone line rental
Telephone Line Rental
Phone line rental total£13.90
Premium add-ons
Skymovie 2,SkyMovie 1,Sports 1, Sports 2 SkypremHD Spotify Premium
Premium add-ons total£49.74
Your package total£121.20

Well actually from what I can see the collection comes out about £1.50 dearer.

This really is a stupid situation isn't it.

Re: Virgin Media to Double Broadband Speed
 

Ah ok, in that case you may not pay more - so give them a phone

Re: Virgin Media to Double Broadband Speed
 

On the phone now.Will I need to change my modem as I have modem and router at the moment ?

Scratch that, been told 100mb just not available in this area yet and will only be available from May next year (which is a year delay from the original date). Very very poor, BT infinity now faster in this area.

Shouldn't we get some sort of discount as paying the price for 100mb but only getting 50 ?

Re: Virgin Media to Double Broadband Speed
 

All areas can do 100Mbit, but not all areas have capacity to upgrade customers early.

No

Re: Virgin Media to Double Broadband Speed
 

I was told categorically on the phone that 100mb is not in this area, so couldn't have it even if I was a new customer.

Re: Virgin Media to Double Broadband Speed
 

Well they are very very wrong

Re: Virgin Media to Double Broadband Speed
 

Indeed, 100/5 is available in all areas. Not all areas ever had 100/10 or currently have 100/10 available though, which I consider the "full" 100Mb service.

It's not unlike offshore customer services to get stuff seriously wrong though.

Re: Virgin Media to Double Broadband Speed
 

On the phone again now, trying a different tack, going through billing and just asking for an upgrade to VIP collections, will I get a super hub ?

She is having trouble with the codes at the moment as the final price is coming up as less than I am paying now

Re: Virgin Media to Double Broadband Speed
 

That's right. The current VIP Collection is £112.90 a month

Re: Virgin Media to Double Broadband Speed
 

But then plus my Spotify sub it should be £122.90 which is more than I pay now.

She has now got to phone me back as they are having trouble with my account.

What sort of billing system do you run there, surely this is just a case of put me on VIP collections thanks.?

Re: Virgin Media to Double Broadband Speed
 

Oops missed the Spotify sub.

Unfortunately the way the system works it takes quite a few codes to do the VIP Collection, however it shouldn't be too difficult as you've got most of them on your account already

Re: Virgin Media to Double Broadband Speed
 

Now confused, just been told total bill will be £119 for vip and spotify.

Not complaining


OK I think I know what she has done, she has just the codes I have now but changed the 50 to 100 and it has come out cheaper.
Superhub being installed week on monday with installation fee waived.

Re: Virgin Media to Double Broadband Speed
 

Which modem have you got atm dude?

Re: Virgin Media to Double Broadband Speed
 

VMNG300, but actually want the snub, as I have a massive jumble of cables behind TV at the moment and cutting one down is good news for me.

Re: Virgin Media to Double Broadband Speed
 

Your loss dude. The vmng300 can handle 100mbit no problemo. You should consider yourself lucky that you have the option to keep it because there are plenty of people who would chooae to have one and you cant get them anymore.

Re: Virgin Media to Double Broadband Speed
 

More delays on doubled speeds gone back to December for 10mb when they promised October.
Our BT superfast broadband is now enabled and it looks to be a better deal, almost identical costs but you get the BT hub which I can't get unless I buy one from Virgin (£70) or pay for 60gb upgrade, I would get four times the speed up to 38mb.
Free 087 calls and use of hotspots.
Even get a lower charge for 3 months.

Re: Virgin Media to Double Broadband Speed
 

I would question that. Doesn't sound right. They sent me a SH for free* when I requested an early speed upgrade.

(* Well, they charged me £20 P&P but didn't tell me! Found it on my next bill! :mad:)

Re: Virgin Media to Double Broadband Speed
 

I asked several times about the hub and they only provide hubs with a 60mb service or above

Re: Virgin Media to Double Broadband Speed
 

SuperHub is required for 30Mbit and above.

However if you are on a lower tier and aren't upgrading to 30Mbit or above, then there is a one off charge for it

Re: Virgin Media to Double Broadband Speed
 

I accept that and as a result I may be a BT customer if there are any more delaysl

From what I hear the BT service being rolled out here is also somewhat of a horror story with delays on installation. It is taking engineers up to 4 hours to connect fibre to just one home which means you can wait for weeks for an appointment.
At least I have a 10mb service

Re: Virgin Media to Double Broadband Speed
 

Yes but VM send you free iPads and invite you to all sorts of functions due to being a VM fanboy. So it is entirely possible you are treated differently.

Re: Virgin Media to Double Broadband Speed
 

:D:D:D

Re: Virgin Media to Double Broadband Speed
 

yeah the install stories are not good, get over the install tho and it seems a great service by comparison as long as you close to the cabinet.

I did some BT wholesale checks on houses on my street.

I am estimated at 60+mbit down and 20mbit up

Go 50 houses away tho and its down to half speed for the down and just 6mbit up. VDSL seems to have a very severe speed drop on distance compared to ADSL. But since there is many cabinets most people will be close to one.

Re: Virgin Media to Double Broadband Speed
 

For the avoidance of doubt, for future posters' reference, Qtx was being funny. Or, at least, trying to ;)

Re: Virgin Media to Double Broadband Speed
 

Unlike you...

Re: Virgin Media to Double Broadband Speed
 

Oh I can be funny; especially with people who wind me up ;)

Re: Virgin Media to Double Broadband Speed
 

Well Ive just had sky fibre installed and i am 300+ meters from the cab!
and was estimated 40mb down and 10up

but when the openreach guy turned up he said i would get 76/20 no problem

So maybe its not all down to distance, but he did say however that there's only 2 people on fibre on the whole estate!!

and.....

got the pro this morning get 65mb down and 18mb up with homeplugs,
on my rig, cant tell on the other computer in the house cause its an old P4 and won't do much more than 42mb cabled!!!

speedtest done last night before the connection went pro, on a 6 year old P4 (Hard wired)!!

Re: Virgin Media to Double Broadband Speed
 

Im on UBR 4 in Sutton Coldfield, Birmingham and am still waiting for my 100mb to be increased to 120mb. My superhub is limited to 104mb as Virgin confirm and they keep saying I will be upgraded soon although there website says it's available now.

Im at a loss as to what to say, maybe one day sometime my internet might be faster? Although im already supposed to be getting it, although they know im not getting it.

This maybe covered in a post on one of the 144 pages but I havent read them all!

Re: Virgin Media to Double Broadband Speed
 

The website is for the up to 100Mbit increases only - it doesn't include 120Mbit yet

These are the areas that have been enabled for 120Mbit http://community.virginmedia.com/t5/...e/td-p/1530876

Re: Virgin Media to Double Broadband Speed
 

nice to see they are updating the bolotmeter so we can get an eta for the 120mbit upgrades

Re: Virgin Media to Double Broadband Speed
 

Thanks for the link.

The website says "If you're one of my up to 100Mb customers, I reduced your monthly bill in April 2012 and now I'm going to boost you up to 120Mb as soon as your area's ready."

I put my postcode in the checker and it says "Your area is ready"

So the "I'm going to boost you up to 120Mb as soon as your area's ready." bit is worded very badly!

Looks like im left with no answer as to when Im actually going to get a speed increase from virgin, it's no wonder the ASA have to keep banning adverts from virgin... they refuse to be clear and concise.

Thanks for your help.

---------- Post added at 00:13 ---------- Previous post was at 00:08 ----------

Also my area Sutton Coldfield, Birmingham is not even on the list here: http://community.virginmedia.com/t5/...e/td-p/1530876

Yet they say it will be in 2 weeks! LOL

---------- Post added at 00:16 ---------- Previous post was at 00:13 ----------

Your area is ready

Congratulations! The new double speed boosts are already up and running in your area.

We've finished upgrading the fibre optic network in your area.

More about the upgrade
Want to see how much more you can do with your new speed?

---------- Post added at 00:17 ---------- Previous post was at 00:16 ----------

Primary Downstream Service Flow
SFID 29451
Max Traffic Rate 110000000 bps
Max Traffic Burst 10000 bytes
Min Traffic Rate 0 bps

---------- Post added at 00:17 ---------- Previous post was at 00:17 ----------

110 000 000 bits per second = 104.904175 Mbps

Re: Virgin Media to Double Broadband Speed
 

Who did?

Again, not about 120Mbit - VM are aware of the confusing wording on the site and it is being changed soon.

Re: Virgin Media to Double Broadband Speed
 

Broadband Tech Support on 150 said it was coming in a few weeks

I will phone ASA tomorrow morning and see if that helps them change it any faster.

I do really appreciate your comments and help, Telewest Broadband severely went down hill when Virgin Bought it, started with Customer Service and expanded to the entire operation not long after.

I hate companies that deliberately miss lead there customers.

Re: Virgin Media to Double Broadband Speed
 

mine is due in december 2012 confirmed by virgin today but it ain't on list neither gonna wait till january

Re: Virgin Media to Double Broadband Speed
 

Mine says its done in.my area both on my virginmedia in a green box and also on bolt rollout but im not on 120meg yet still max 105 but most times at 60 to 80 hence if bot sorted ill be downgrading to 60 since most times im getting way under what i should be.

120 should read up to 60 maybe 80 but you wont get 120

Re: Virgin Media to Double Broadband Speed
 

Speed doubling is a different programme than 120Mb upgrade. You are probably still on 100Mb.

Check your Router Status at http://192.168.100.1/home.asp If your downstream is at 110000000 bps you are still on 100Mb.

Re: Virgin Media to Double Broadband Speed
 

Yep says that so not upgraded yet i was already on 100mb anyway well should i day 60/80

Re: Virgin Media to Double Broadband Speed
 

dont feel like you have been left out dude. I have been perfectly content sat on 100/10 all year without any free upgrade. Upload speed means more to me than anything else and if I has been waiting all year for a free downstream upgrade and now an upstream upgrade I would be well pee'd off.

Re: Virgin Media to Double Broadband Speed
 

What method are you using to determine your download speed? Beware Flash / Java-based speed tests, especially if your machine is underpowered processor-wise.

My main PC is wired in and has a decent quad core. I always get the full speed (104.5Mb) when the network isn't ridden with problems! My other PC, also wired in, having an old dual core processor, never gives me more than 75Mb. My VM Freedom net book, also wired in, never gives me more than 40Mb.

If in doubt use a file download method of determining speed. Your can download 4 or 5 big multiple files simultaneously from here. http://gamefiles.virginmedia.com/blueyondergames/ Just add up the combined speeds when they start to max out. If you get a combined 12MB you are pretty well on 100Mb.

Sorry, if you knew all this stuff already.

Re: Virgin Media to Double Broadband Speed
 

Done all that and even had texh visits change of superhub etc even using virgin speed test and also samknows last visit was three months and waa told it may iron out when upgrades have all been done and that was from vm installer.

As on hes visit it was 82 which was acceptable but most days it way below on one day it was 30 for eight hours

Re: Virgin Media to Double Broadband Speed
 

Interesting that. I didn't start to get an unreliable connection until speed doubling was complete in my area. Still awaiting 120Mb. I guess the problems are not local, more to do with UBRs and major routes.

Re: Virgin Media to Double Broadband Speed
 

i get no where near 104 mb over 90mb is a just about what i get

Re: Virgin Media to Double Broadband Speed
 

How do u insert photo via smartphone as its asking for http:// not my gallery

Re: Virgin Media to Double Broadband Speed
 

click on this icon above the textbox http://www.cableforum.co.uk/board/at...1&d=1353603544

it will open a box where you put the http:// link. it will then wrap it in [ IMG ] [ /IMG ] (without spaces)

Re: Virgin Media to Double Broadband Speed
 

Yep tried popup cimes up asking for http:// url.link but im on my phone as cant use laptop at moment due to having left eye cataract removed as i was born with them so waiting for right eye to be dine but sight unbalanced when all done will just need reading glasses so reading with one eye lol as other can see far but not near

---------- Post added at 17:26 ---------- Previous post was at 17:22 ----------

Tried google chrome and stock web browser still popup pm me ur email addy ill send it u that way

Re: Virgin Media to Double Broadband Speed
 

I now have 2 upstream channels in Cambridge CB24.

It has reduced my maximum latency, however the minimum isn't as smooth so hopefully that won't be a problem.

https://www.cableforum.co.uk/images/...2012/11/13.png

Re: Virgin Media to Double Broadband Speed
 

I do not believe this. Update was supposed to be last June, slipped to next feb-Mar, was pulled forward to December this year (yey!) and now, all of a sudden, and once we were in December, it's slipped to April-June '13 (argh!). ****-ups and brewerys spring to mind!

Re: Virgin Media to Double Broadband Speed
 

These things are never set in stone. They do state subject to change.

also mind the language please.

Re: Virgin Media to Double Broadband Speed
 

Never set in stone is right. How it can change 6 months within weeks of it being due is anyone's guess. Shear incompetence.

Re: Virgin Media to Double Broadband Speed
 

Not incompetence at all. There are many things that can happen. A cable network is a very complex thing.

Re: Virgin Media to Double Broadband Speed
 

Consistent and repeated failures of the same type over and over again indicate incompetence.

It's somebody's job to know how long it will take to upgrade a very complex thing and they're doing it wrong.

Re: Virgin Media to Double Broadband Speed
 

Which it is the job of Britain's largest cable company to manage and which they singularly fail to do. As already said this is the latest in a long line of botched roll outs.

To be clear it is not that this takes some time that I am disappointed by. I understand that some of the Virgin network is held together by string and takes a lot of work to fix. It is that they consistently promise and fail to deliver. They want to appear in the market as a technological leader - always the first with new tech and highest speeds - but they are incapable of seeing that vision through. That is either incompetence or wilful misrepresentation. Take your pick!

Re: Virgin Media to Double Broadband Speed
 

Seems to me VM are stringing you along in an effort to stop you leaving for a provider who can offer a better deal now instead of the latter part of next year. :shrug:

Re: Virgin Media to Double Broadband Speed
 

Have to agree.

My fault was assigned a fault number and I was told it would be a month away before it was fixed. Every month they moved the fix date back a month until this month when they changed the fix date to April 2013. Same fault number from the start, same problem, same fix.

So they either were deceitful with the dates to retain me as a customer or they are incompetent.

Re: Virgin Media to Double Broadband Speed
 

even when the say its fixed my experience says more often than not there is zilch affect on the connection.

The bristol congestion thread on VM's own forums show people been told they fixed and they have no visible improvement.

Re: Virgin Media to Double Broadband Speed
 

My area hasn't been doubled yet. I'm on XL, but because I have an old modem, I only get 20meg rather than 30 meg.

My understanding from the information I saw when the speed doubling was announced was that when my area was doubled and XL went from 30meg to 60meg, I would get sent a superhub free of charge and that would be it. I can recall no mention that recieving the superhub would put people on a new 12 month contract.

A month or so back, there was a message for me on my Virgin media, that said I could get a free upgrade to 60 meg now, prior to the doubling. When I enquired, I was told that having the 60 meg before the speed doubling had reached my area would incurr a new 12 month contract, which is fair enough. They said that if I waited untill my area was doubled, the Superhub would be sent for free and there would be no new 12 month contract.

Speaking to VM today, they said that when my area is doubled next year, that I would be sent the superhub, but it would automatically incurr a new 12 month contract. Does anyone know which is the correct situation?

If both situations incurr a new 12 month contract, what is the point of waiting?

Re: Virgin Media to Double Broadband Speed
 

I am still waiting for speed increase from 10 to 20.
When I asked how much an ugrade would be before then it would have to be to 60 meg.
No discount offered but I would get a hub but would have to pay for delivery and the extra monthly charge.
And would be on a new contract. I could save a bit by paying up front for the phone rental charge which I regard as a rolling contract in effect.

Re: Virgin Media to Double Broadband Speed
 

what you was told today is wrong.

Re: Virgin Media to Double Broadband Speed
 

I thought that was the case. I rang today to see what the options were with regard to the superhub following on from the thread I started yesterday, that you replied to

http://www.cableforum.co.uk/board/12...r-options.html


I did order a Dlink router from ebay yesterday, as you suggested but wanted to see what options I had on the superhub. I have been with cable for fifteen years and have no plans to leave VM for another provider, but I don't want to be tied into a further 12 month contract.

Re: Virgin Media to Double Broadband Speed
 

i think your deals decent at the moment, i may be wrong. without a discount 'bundle'/'loyalty' i think your paying around £3.41 for bb or £5.41 if 'Talk 08 2' is a tickle? i thought that expired? sod the SH and double until they do it themselves.

Re: Virgin Media to Double Broadband Speed
 

Yes, that was a tickle.

Re: Virgin Media to Double Broadband Speed
 

double speed boosts are up and running in uddingston

Attachment 24092

Re: Virgin Media to Double Broadband Speed
 

When was your estimated activation date? we had end December but the site is down to check today but it had the December date yesterday

Re: Virgin Media to Double Broadband Speed
 

Thats nice !! :tu:

Re: Virgin Media to Double Broadband Speed
 

i looked at my virgin media account on line the other day and it showed the speed as having being doubled to 100Mb, I am covered by uddingston. It also stated that to get benfits on wifi i should order my free superhub on line. I did this with an expected delivery date of 3/1/13. Wee while later got an email through to say that it appeared that i was a new customer wanting to join and to phone customer service. I did this using the 0845 number they quoted, (stupid i know now, should have used 150). Anyway, lady i spoke to stated she would get my new superhub sent out and that i would now be in a new 12 month contract. I argued that this was not the case as it was Virgin who were doubling my speed and telling me to gt the superhub, it was not an upgrade request from me. She would not budge so i asked to speak to her manager. We argued the same point until finally after a 26 minute phone call, she then told me the "good news", she would send me out the superhub with no change to my contract. Have read loads of bad reports about it but will give it a go. I am currently using a netgear WNR2000 router and in the morning i can get round about 40 Mb download speed but at night it is dropping to maybe 6 or 7, so guess it is pretty congested at Uddingston.

Re: Virgin Media to Double Broadband Speed
 

you have a VMNG300 modem linked to a WNR2000 router? the WNR2000 will limit you speeds wise. the VMNG300 will only bond 4 downstream channels but seems a lot more solid than the SuperHub. I'd call in and cancel that SuperHub and instead invest in buying a decent router. Your choice though, you can test out the SuperHub and put it into modem mode if it doesn't meet your needs. You'll still want to invest in a router if you do put the SuperHub into modem mode. The WNR2000 router isn't sufficient enough to handle your speeds.

Re: Virgin Media to Double Broadband Speed
 

Quite a few postcodes were updated today to say the upgrades were done. Have yet to find anyone in those areas who has actually got the upgrade. Plenty who have rebooted hubs and still getting the old speed though...my area says 120mb upgrades will happen up to November 2013 now too.

Got a feeling virgin missed their dates once again . Seems mandatory that they have to be 6+ months late on every date they give

Re: Virgin Media to Double Broadband Speed
 

thenry, thanks for your input. Can you tell me is it easy enough to swap the superhub over to modem mode and attach a new wireless router. Any suggestions for a reasonable priced well matched router. Cheers.

Re: Virgin Media to Double Broadband Speed
 

Re: Virgin Media to Double Broadband Speed
 

Virgin have been real crafty. The areas that said they would be upgraded in December showed as being done on the 31st Dec yet none of them got the upgrade. Those questioning it on the Virgin forums are told they have to contact them to get it sorted, its not automatic.

The only conclusion you can get from that is they did not do the upgrades as said and are hoping no one notices while manually upgrading those that did. Exactly the underhand stuff that rightly gives customers a bad impression of how virgin will try and con them at every chance they get.

Re: Virgin Media to Double Broadband Speed
 

i've given up checking - every time I do it's been put back. :(

Re: Virgin Media to Double Broadband Speed
 

it become evident now that it takes VM a week or so longer to get all remaining customers in x area onto new speeds after Bolt says x area is done.

Re: Virgin Media to Double Broadband Speed
 

The sad state of affairs is anything VM announce says has no credibility.

Whether its from PR, tech support or the CEO office. Quite often in the past I have had tech support tell me information that doesnt match up to what the CEO office state.

If VM say an area is getting an upgrade it means very little, to them shuffling users around can count as an upgrade. I take it all with a pinch of salt unless I see a sudden sustained improvement after an outage.

Re: Virgin Media to Double Broadband Speed
 

The Croydon users who have called up to get the speed doubled have found their connection is less reliable and stable than before. As well as some faster speeds they are also finding its going slower than it ever has for them in the past too.

Unless they upgrade that area quicker, I think it might actually fall over lol. Google some fault numbers for the Croydon area, nearly all of them get pushed back many months and more are set for april next year now. Google "F001904506" and you will see fix dates given as October, november and a few more but now April 2013. Croydon is broke in a big way and its coming to a crunch soon.

Re: Virgin Media to Double Broadband Speed
 

Mine was upgraded from 10 to 30Mbs which came as a surprise to me ( I was expecting 20Mbs)

Since the upgrade I've had break down after break down, one or two / month the worst so far, was for a period of 4 days offline :shocked:

Re: Virgin Media to Double Broadband Speed
 

Croydon will probably be one of the last.

Re: Virgin Media to Double Broadband Speed
 

Try Edinburgh.

Re: Virgin Media to Double Broadband Speed
 

Think I am into year 2 now - not betting that it will not be year 3 before it happens!

Re: Virgin Media to Double Broadband Speed
 

You need to ring 150 to get the increased speed activated, as I found out this morning, my doubling of speed was only from (10 to 20) and gave me 9 to a dissapointing 14 so far.
But a reboot did nothing until I rang

Re: Virgin Media to Double Broadband Speed
 

I have been on 100mb for quite a while after previously phoning customer services and asking for an early upgrade. My area is now complete but I did not automatically get the increase in upload speed to 10mb until I called. Very helpful CS person said they would do it straight away and my config was changed immediately, no reboot required.