Re: [Update] ALL 20>30Mb upgrade discussion
 

I accept that people may be having issues, but the fact remains I have all the above ticked without any issue and if I untick the ones we normally untick the is no real difference in performance, it may be down to the local network but mine just works without any issue if it did not I would be after a VMNG300 as well or even a downgrade back to 20Mb with my Ambit 256 which is sitting to my right hand side.

My posts with regards performance are as a customer regardless of me being staff because do you honestly think that I would accept a degraded service which is something that I have never had even back in my 2Mb days.

---------- Post added at 21:58 ---------- Previous post was at 21:57 ----------

You been dreaming again.

Re: [Update] ALL 20>30Mb upgrade discussion
 

I don't, neither do I, that's perhaps why I am now an Infinity customer.:D

Re: [Update] ALL 20>30Mb upgrade discussion
 

I would not go to BT as I dislike the company and 1.5Mb on ADSL is pointless for the price, all I would do if I had a serious issue is downgrade back to 20Mb as I doubt I would get the VMNG300.

Re: [Update] ALL 20>30Mb upgrade discussion
 

https://www.cableforum.co.uk/images/...2011/04/27.png

[img]Download Failed (1)[/img]

http://www.pingtest.net/result/39416271.png

http://www.thinkbroadband.com/ping/s...25-04-2011.png


http://www.pingtest.net/result/39416474.png

https://www.cableforum.co.uk/images/...2011/04/28.png

Download speed OK but look at the rest. Upload is more important to me.

Re: [Update] ALL 20>30Mb upgrade discussion
 

[img]Download Failed (1)[/img]

high jitter for my vmng300.

here is the real shock tho. I may be stm'd, but must be a fault if I am as I havent downloaded anything today, however it did flat line at 25% and didnt look like congestion.

https://www.cableforum.co.uk/images/...2011/04/24.png

Re: [Update] ALL 20>30Mb upgrade discussion
 

I am taking a leaf out of VM's marketing and caveating everything superhub related with a * ;)

Re: [Update] ALL 20>30Mb upgrade discussion
 

its as if the people who wrote the buggy firmwares for the superhub have released an update for the VMNG300 today!!! mines been up and down like a hooker on crack, woeful speeds and mad ping, far worse than yours, see my thread at the moment about bank holiday over subscription!

Re: [Update] ALL 20>30Mb upgrade discussion
 

I think I am defenitly STM'd (flatlines not jagged) but will be ringing up tommorow to ask why and them to check my official usage stats.

the dir615 is reporting 1645meg downloaded. No idea how accurate that is but it seemed to tally up my xbox live download ok yesterday.

a 5 hour stm would mean its happened after 6pm and most of those hours I been playing on my 360 on an offline game.

Re: [Update] ALL 20>30Mb upgrade discussion
 

A blind pig with poor sense of smell will probably find a truffle now and then. Likewise, even a terribly made piece of equipment might work well on a network or two, here and there. Those are odds.

What concerns me is not just the releasing of products that are poor/unfinished two or three times in a row (pre-update VMNG300/Hub, current Super Hub) but how slapdash the alleged testing is. Didn't I see Mark Wilikin say the beta pool was something like 100 users in a recent post about R26? That's hardly a comprehensive study, even if those people are all very tech savvy, especially when updates are being pushed out fast and are still found to introduce other problems or exacerbate existing ones. Obviously things are wrong with several links in the chain, even a layperson could see that.

In fact, the Super Hub is so bad that I think R27 (i.e. bridge mode version) isn't going to help. It seems that even this will be screwed up.

Simplest solution... call Ambit up and have them produce another line of VMNG300s. Better still, while they're doing that have them make another standalone modem which can bond 8 downstream channels etc. Wising up and cutting losses, going with what has been proven to work well when rolled out across the whole network, that's the logical move.

The entire life cycle of the Super Hub so far has been a classic exercise in how not to release a piece of technology. VM are a service provider not a manufacturer, and their increasing attempts to dabble are making their CPEs steadily worse. Leave the device making to the experts, like you did years ago. How about allowing customers to use whatever modem they want provided it complies with network requirements in the area in will be used in? These are all better stopgap solutions than making a shoddy piece of kit steadily worse and wasting pots of money in the process. As a company, VM are full of pride and oblivious of the fall that often follows.

Of course all the sound advice suggested by me and countless others will fall on ears as deaf as stone because VM knows best, right up until a mass migration of customers to other more reliable services. Remember there's a recession on: people are looking for more value and service than they might have lived with a few years back. If BT Infinity is up to the task when it becomes available in more areas, the smart people will up sticks sooner than you boys can cook up another denial in the face of overwhelming evidence from all quarters.

Anyone burned yet? ;) :D

Re: [Update] ALL 20>30Mb upgrade discussion
 

LMFAO, tears rolling down cheeks, you get the made my day award.

Re: [Update] ALL 20>30Mb upgrade discussion
 

when 100mbit is released by the start of next year in all cable areas will we need a new modem or will this superhub be ok? i dont want to upgrade and then have to upgrade again for the 100meg line like a xtrm super hub or something

Re: [Update] ALL 20>30Mb upgrade discussion
 

The superhub is being used for the 100Mb service.

Re: [Update] ALL 20>30Mb upgrade discussion
 

i know some areas have already been upgraded but it seems most of them are being upgraded over the summer and towards the end of year and those that still have n/a i bet are next year some time

but thats good you can upgrade and not have to worry about another guy coming to setup another hub

Re: [Update] ALL 20>30Mb upgrade discussion
 

http://www.thinkbroadband.com/ping/s...26-04-2011.png

big ouch there, supposedbly with excess capacity in preperation for uplift, VM get a grip on your capacity management.

Re: [Update] ALL 20>30Mb upgrade discussion
 

http://www.thinkbroadband.com/ping/s...7-04-2011.html

Must of been a busy night Chrys, here's mine from last night and I never once used my Vm BB.

Re: [Update] ALL 20>30Mb upgrade discussion
 

You still require a tech to visit for 100Mbit even if you already have a SuperHub

Re: [Update] ALL 20>30Mb upgrade discussion
 

Why's this Ben?

Re: [Update] ALL 20>30Mb upgrade discussion
 

Because that's what VM want. They did exactly the same with 50Mb so no point in questioning it.

Re: [Update] ALL 20>30Mb upgrade discussion
 

It is a Virginmedia requirement if you want 100Mb you must have an engineer and the is no way around this requirement.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Probably to explain to your face why your 5 year old wireless g laptop only gets 30meg wirelessly

Re: [Update] ALL 20>30Mb upgrade discussion
 

25 to be precise

Re: [Update] ALL 20>30Mb upgrade discussion
 

my sister gave me her laptop to sort out it had a few issues.

1 - mega slow for bootup and general use, hdd permanently on.
2 - very poor internet speeds isp virgin media.

The laptop has the bundled vista on it and a gig of ram, to make things worse the graphics card also uses 256mb ram for itself and it cannot be tuned in bios to a lower amount. I have installed win7 home premium on it one of my technet licenses and most of the performance issues are now relieved although its still clearly ram saturated. New ram is ordered and an extra 2 gig will go in next week when it arrives. Now regarding the internet speed I tested it on my wireless and it maxed out at 20mbit flatlined, just to make sure I repeated the test and also tested on my pc and laptop, both of mine were 30mbit. Looking at device manager shows her laptop is indeed only wireless G, so I have concluded there is a 20mbit limit on that to my wireless router, I plan to repeat the test to my dir615 wireless as thats the router my sister has at home. However she was also complaining of speeds jumping up and down and stalling at 0 for periods of time, thats the same symptons I had when I was on docsis1 legacy network so the problems could also be VM side for her but is possible I guess if her wireless channel has interference it could have the same symptons. Either way she has been advised to get hold of a wireless N dongle and when she gets the laptop back I plan to test her connection over ethernet. Probably will also take my laptop there and test with that also. So in her case long story short I hit a 20mbit cap on G. Mine on N at 30mbit does get affected the speed is a bit shaky and occasionally dips if I speedtest but for the most part it can sustain 30mbit.

My laptop ironically is a lower spec cpu and hdd than hers. But as it turns out I got a better wireless interface N vs G, the hdd is noticebly less sluggish even tho its smaller, and my graphics card doesnt steal any ram so they managed to give me one that has its own memory. Hers feels like they sorted the cpu out to improve the spec most people look at but the rest of it was built cheap. Both laptops fairly old, we got at the same time free with phone contracts. The difference been tho her bottlenecks are easier to solve, a dongle fixes the wireless and ram should sort out slow hdd grinding, whilst mine is a cpu limitation.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Yeah! After an email to the CEO's office and a short wait I'm having a brand new VMNG300 sent out. Great service by the chap there, none of this tiresome "Super Hub or nothing" drivel I've been fed before.

Going by said wait I'm guessing either more stock of the modem was found. Or more likely, some folks higher up the food chain have released that these 100Mb-capable bug-free boxes which already work flawlessly on the network are well worth keeping a supply of, to replace the woeful Super Hub for those customers who won't put up with the nonsense, and ordered some more.

The best thing about this is, now I don't have to give a crap about whether or not bridge mode works, because the Super Hub is going back in it's box. Better still, I might just toss it into the sea. I'm not one to litter, but if any piece of junk deserves a watery grave it's that. :D

Re: [Update] ALL 20>30Mb upgrade discussion
 

re zekeisaszekedoes apo pou are you ?

---------- Post added at 00:26 ---------- Previous post was at 00:24 ----------

so really its best to wait for that new superhub?

Re: [Update] ALL 20>30Mb upgrade discussion
 

I have no idea. I was just doing some comedy riffing on the subject. ;)

Best CPE VM currently offers is the VMNG300. If you need faster than 20Mb, that's the one to go for.

Re: [Update] ALL 20>30Mb upgrade discussion
 

probably more about wanting then needing :) but if the current super hub has bugs then maybe its best to wait before upgrading

Re: [Update] ALL 20>30Mb upgrade discussion
 

Nope, there have been no more orders placed. Any modems will have been found within the existing supply chain

Re: [Update] ALL 20>30Mb upgrade discussion
 

I would. The Ambit 250/256 you probably already have is a solid bit of kit. Mine's been going strong for about six years... we're talking terabytes of data moved.

---------- Post added at 22:40 ---------- Previous post was at 22:39 ----------

Which I believe was my first guess. :D

Re: [Update] ALL 20>30Mb upgrade discussion
 

As I have said more than once the VMNG300 is in short supply and sooner rather than later they will run out of them and from that point onwards the only modem for 30Mb and up will be the Superhub.

Remember that the CEO's office does not employ Harry Potter so they cannot supply what will no longer exist.

Re: [Update] ALL 20>30Mb upgrade discussion
 

What you have said more than once is they are like these.
https://www.cableforum.co.uk/images/...2011/05/95.jpg

Which is different to what your are saying now.:D

Re: [Update] ALL 20>30Mb upgrade discussion
 

Same difference and it will kind of be amusing as the people with the VMNG300 expound its virtues and advise that people insist on that modem and when they go to get one the cupboard was bare.

https://www.cableforum.co.uk/images/...2011/05/94.jpg

Re: [Update] ALL 20>30Mb upgrade discussion
 

curious masque how do you know the stock level's and how do you know they wont order more if run out?

you dont, you simply guessing. Granted your manager will have told you the official line which is superhub's only but you dont work in retentions or the ceo office they have different rules to abide by than yourself.

Given that only a tiny portion of VM's customer's will even know about the CEO office I dont think the requests for them will have been particurly high.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Why would they order more of a modem that was specifically built to order and is no longer supplied by Virginmedia as they are going forwards with the Superhub and we only ever have one modem on offer at a time.

As I have said time and time again this modem was never on our systems for us to order as a replacement, so it was never a proper stock item.

Do you really believe for one nanosecond that they would start to order a modem on the back of what is very few complaints especially as they are going forwards with the development of the Superhub.

No one throws money away like that and the few VMNG300 modems that are making their way out to customers will be dwindling fast as the remaining stock is finite.

Re: [Update] ALL 20>30Mb upgrade discussion
 

These will be 50Mb customer returns when they upgrade to 100Mb as they get the superhub for 100Mb

Re: [Update] ALL 20>30Mb upgrade discussion
 

The supply will still be finite and will run out.

Re: [Update] ALL 20>30Mb upgrade discussion
 

VM sees losing customers as a bad thing, I think the current stock of vmng300s will last until the new superhub arrives, but if that fails as well then they may get an emergency stock of vmng300s to keep churn down.

VM have thrown a lot of money away on the superhub already, swapping out modems that didnt need swapping and replacing failing superhubs that have a high failure rate. On top of that having to source a new vendor as netgear have failed to impress.

---------- Post added at 08:50 ---------- Previous post was at 08:48 ----------

Hang on a second.

either 100mbit sales are really poor, or a lot of vmng300s are having to be sent out, because thats the only way they going to run out.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Just because a few people on forums have requested a VMNG300 does not mean that the are hundreds in stock and the will be no new order for that modem as they are tied to the hubs for the foreseeable future.

Re: [Update] ALL 20>30Mb upgrade discussion
 

so how is a few people ordering them going to kill the stock?

Re: [Update] ALL 20>30Mb upgrade discussion
 

The supply will be finite and once they are gone they are gone and many will have been recycled as well.

Re: [Update] ALL 20>30Mb upgrade discussion
 

/me looks for a spin pic.

I will give you another chance to answer the question.

Given the stock is increased with vmng300s been swapped out for superhubs how is it going to run out from a very few been given out by the ceo office?

Re: [Update] ALL 20>30Mb upgrade discussion
 

They might be getting collected from customers but that doesnt mean they will get reused. They may just be sent for recycling.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Only if damaged, direct orders from the CEO office are they are to be collected for reuse. This is fact.

So again, what is the basis of the claims that they about to run out, maybe 100mbit orders are really really poor and are less than modems been given out?

Re: [Update] ALL 20>30Mb upgrade discussion
 

And your proof of this fact is where?

Re: [Update] ALL 20>30Mb upgrade discussion
 

I was going to ask that as well

Re: [Update] ALL 20>30Mb upgrade discussion
 

how about we trade proof, you game?

Re: [Update] ALL 20>30Mb upgrade discussion
 

Just been on the phone talking to a colleague in London. After sorting out work related problems we got on to Virgin Media, he's just had a new TV/BB/Phone package installed. 30MB Broadband and was given the VMNG300 and a router.

Interestingly he also mentioned the TV picture is nowhere near as good as his Freeview picture!

I really think the VM staff need to take the 'all views are my own ' out of their sigs most are clearly spouting VM policies when replying.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Wow now that is stretching credibility.

http://turklishtefl.com/wp-content/u...1/Laughing.jpg

Re: [Update] ALL 20>30Mb upgrade discussion
 

Not at all, everything I post is my own view and nothing to do with my employer.

I happen to really like my VM package and have had no issues at all.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Same here but people just insist on disbelieving what we say, but I would be on the phone constantly if I had any issues.

Re: [Update] ALL 20>30Mb upgrade discussion
 

guys I am taking a time out from this forum for a bit I need to chill out. Will be back at some point in the future, enjoy yourselves.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Likewise, many people have issues with their hub yet some people just like to disbelief what we are saying.

we dont doubt you that you dont have problems with your hub or service.

But dont be so ignorant to other users who do have issues.

Don't forget if you want to go by facts, there is the official company statement admitting to problems with the Hub..

Before this was released Virgin staff would typically say there is no problems with the Hub..Which we all knew to be lies and still is..

Re: [Update] ALL 20>30Mb upgrade discussion
 

Didn't you post somewhere on here that gaming is a no go for you?

Re: [Update] ALL 20>30Mb upgrade discussion
 

I for instance play games every night on my pc on my 50 meg service. I play as part of the nthwgaming.co.uk gaming the following games with NO problems.

Black ops
BF2BC
Cod 5 waw
Cod 4 mw
Mw2

Many members of the clan post here including one of the mods who hosted a lan at his house on a 20 meg modem with NO problems. Most members of the clan are on VM connections and i am sure they will tell you THEY have NO problems ether with the games i mention.

I am not saying that SOME on here are not having problems but there are those on here who claim EVERYONE will have the problems with gaming and i feel that is wrong.


To quote our news from the last lan found HERE
The tweaks were just ensuring that the switches were balanced with the amount of users before you think we did anything special to adjust the hub

So before people automatically say that all will have a problem please put brain in gear before opening mouth and placing foot in it and remember not ALL will have a problem.

---------- Post added at 12:51 ---------- Previous post was at 12:47 ----------

I am virgin staff and have never said that :)

Re: [Update] ALL 20>30Mb upgrade discussion
 

Perhaps the PC versions of these games are not using P2P, it's the only way I can see that you're not having problems after all we ALL know VM throttle P2P traffic which most games use.

Or perhaps if you're a VM staff member you don't get throttled so you can go onto forums and tell everyone honestly that you're not having problems.

Or perhaps some of the people not having problems are actually talking BS.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Are you real. You are the reason i don't generally get involved in Modem issues. The self righteous so called expert who thinks he knows it all.

I have forgotten more about VM,s network than you will ever know.

Most of the people posting in this thread are posting well balanced arguments, Tell me which class your think your post should be classed under

The likes of pip, ignition and Chrysalis post well laid out posts that are good to read. They don't lower themselves to petty childish remarks like you have. As soon as people start to attack other posters with posts like yours the thrust of the tread is over because posts like yours just lowers the tone of what was a good thread.

Re: [Update] ALL 20>30Mb upgrade discussion
 

LMAO

I'm not an expert at all I know absolutely nothing about networks except for the fact that up until Oct/Nov last year I could play COD with no problems, now I can't.

I've been with Telewest/VM for 12 years or so. Do you honestly think I'd be switching if I wasn't having problems?

Like I said in a previous post there's about half a dozen of us that play COD and during a pint in the local a couple of weeks ago we decided to try other ISP's.

But you're also missing the point I made about a colleague who had a VMNG300 installed last week!!

And you're PMing me telling me to grow up!! When you post things like 'I know more than you, nah nah nah nah nah'

Re: [Update] ALL 20>30Mb upgrade discussion
 

Don't blame you when people post rubbish like that from wtf. Thats the sort of post i mentioned in my pm

---------- Post added at 13:40 ---------- Previous post was at 13:34 ----------

I have not pm'd you EVER.


Research the problem

Collate the EVIDENCE for and against with links to the EVIDENCE for reference

Post the evidence for and against. ;)

Re: [Update] ALL 20>30Mb upgrade discussion
 

if someone ever sent me a PM in this regard, i wouldnt discuss it in a thread, unless it was asking for more information regarding content in the thread

Re: [Update] ALL 20>30Mb upgrade discussion
 

I can categorically state i have not PM'd him.

Re: [Update] ALL 20>30Mb upgrade discussion
 

welcome to cable forum, not to be confised with bicker forum

Re: [Update] ALL 20>30Mb upgrade discussion
 

But should be accurate posts forum. ;)

Re: [Update] ALL 20>30Mb upgrade discussion
 

http://community.virginmedia.com/t5/Gaming/bd-p/Gaming

A bit more accurate they actually acknowledge people are having problems :D

Re: [Update] ALL 20>30Mb upgrade discussion
 

Nope not me, gaming is great for me online even though I am using the Superhub that a few people claim is terrible for gaming and wireless.

Re: [Update] ALL 20>30Mb upgrade discussion
 

My post said

Which part of my post was not accurate ???

Where have i said there is NO problem at all with gaming ??



Plus is that link not primarily about Consoles, I don't think it refers to PC Blackops which is what i was posting about.

Are yes for instance

HERE

HERE

Re: [Update] ALL 20>30Mb upgrade discussion
 

Not many do and that's where they fail in there argument.

Thanks for the compliment though!:D

Re: [Update] ALL 20>30Mb upgrade discussion
 

Your welcome :)

I tend to stay out of these threads because there are those who's posts i find stimulating and accurate and are a pleasure to debate with, Then there are those who basically have there foot in the mouth 24/7 and would not know a proper debate if it hit them in the arse :LOL:


The problem you have here pip is that your for and against debate about this problem is being derailed by one or two because they prefer to just attack anyone who they don't agree with by getting personal.

Re: [Update] ALL 20>30Mb upgrade discussion
 

We are treated the same as any other customer and can and do get traffic managed, but most of us do not get caught out by the times as we know when not to download as it is our job.

The only difference is that I am on a staff package but still had to pay £30 for the 30Mb upgrade which was well worth the money in my eyes.

Re: [Update] ALL 20>30Mb upgrade discussion
 

LMAO

Why is everyone picking out that!! Surely you're all intelligent enough to not think I really believe that is the case.

Plenty of things you could have discussed there but you all decide to pick up on a flipant remark, why? because it's something you can defend :rolleyes:

Re: [Update] ALL 20>30Mb upgrade discussion
 

Then WHY post it if you do not believe it in the first place ????


Not a flipant remark at all. I have looked at your other posts and they all tend to be aggressive when you are dealing with anyone you think is not on your side IE staff

Re: [Update] ALL 20>30Mb upgrade discussion
 

Still evading any of my points :D

What would be your take on my colleague getting a VMNG300 ?

Re: [Update] ALL 20>30Mb upgrade discussion
 

When you post something that is valid and worth replying to instead of flipant remarks maybe i will :D

Good for him :clap:

Re: [Update] ALL 20>30Mb upgrade discussion
 

Reputation or whatever, you can say what you like, click your buttons as if that makes it alright. I did say "typically staff would say the hub is fine"

And based on my calls to tech support that is the response I got.

i am also sure that is the response other people got as well.

The fact still remains their are problems with the hub.

I agree not all users are affected, but some are.

Now please the people commenting that "my hub is fine" unless there is something constructive to say to help people who do have issues then please say nothing at all. That includes any virgin media staff who are being objective and somewhat ignorant to the issue at hand.

Now that may not be you ~Sirus but please if you help then please do.

Knowledge shared within the community especially those that are in somewhat of a position to help is better than not sharing and talking the stupid stance of "well mines is working"

If I posted in a pc hardware section saying my windows 7 kept crashing you wouldnt post back "well mines is working" you would try to help.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Orders from the CEO's office?, I'm not sure you grasp who the CEO's office are.


You sent me a PM with photos of yourself in odd positions ..


If someone posted in the PC hardware section saying their windows 7 kept crashing I would direct them to the software section :D

However if someone posted saying all Windows 7 machines are crap and are failing, I would say, well mine is fine :cool:

Re: [Update] ALL 20>30Mb upgrade discussion
 

Not at all as otherwise it gives the impression to people reading threads such as this one that the Superhub is a complete failure which sorry to say it is not especially when you consider the hundreds of thousands now in use by Virginmedia customers.

The issues that the Superhubs suffers from on the minority of accounts does not affect the majority of Superhubs otherwise we would be overwhelmed with calls.

The issues with firmware have not affected my connection which again sorry to say is fact, I have tried my Superhub with everything ticked and unticked in Services without any detrimental effect on my connection.

At present I only have PPTP and IPSEC ticked plus I have an Edimax router connected in another room as a wireless gateway and I can access both the Superhub and Edimax networks.

As I have already stated if I had an issue then I would be complaining until it was resolved as I am a customer first, but I would not run crying to the CEO's office until I had exhausted all other routes as I would expect better service from them if the correct process is followed.

But strangely enough we have the Superhub haters moaning about posts giving balance to the complaints which is tough as I will continue to state that my connection is working without any issues and has been for the past 3 months.

If you dislike my posts that state my Superhub is working fine well you could always try clicking the report post button in my posts but I know that the team would give such reports short shift as we need balance.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Who is the superhub haters? I like the ideas of the hub when it works.

Likewise it does work for many, glad we agree but it also doenst work for some too. Lets try and resolve the issues instead of scoring stupid points.

I havent cried to the CEO, and im glad your hub does work but can you offer advise on my issue with the limit upload speed?

Re: [Update] ALL 20>30Mb upgrade discussion
 

Certainly.

Either wait for the next firmware update which may (or may not) resolve the problem or contact the CEO's office and see if they have any VMNG300's left.

Perhaps not the answer you were looking for but the only 2 options availabe ATM.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Someone posted on here the other day that their superhub had been updated and the minislot had changed from 1 to 4 and he was now able to get full upload. You could try a power cycle to see if you have the update

Re: [Update] ALL 20>30Mb upgrade discussion
 

Most things causing problems with a connection won't be fixed just by swapping to a VMNG300 modem you know.

So saying 'but the only 2 options available ATM' is not true

Re: [Update] ALL 20>30Mb upgrade discussion
 

My superhub experience wasn't the best, constant disconnections and lock-ups. My first superhub was replaced within a couple of weeks and the second suffered the same issues - dropping the internet connection many times daily (I could hit double figures on a good day). It got to the point where I reset the router every morning as it would 'crash' every night.

I was in the firmware trial and that did seem to cure the ping issues but not the underlying stability issues. I accept that many users (probably the majority) have no problems at all, but for those of us that did it was a nightmare (and probably still is for the users experiencing the problems).

I finally had my second superhub replaced with a VMNG300 and apart from some power issues following an audit of the street cabinate have had no problems since. My superhubs are now 'in stock' with the other VM/TW hardware I've collected over the years.

There seems to be a 'duff batch' of superhubs out there, the same as the duff batch of Samsung V+ boxes (remember the 'stop' issue). I was unlucky to have two of the duffers, but would happily have the superhub again if I knew it would do the job it was designed to do.

In the meantime, who was it who mentioned they were using their two superhubs as bookends, maybe they can earn their keep after all....

Re: [Update] ALL 20>30Mb upgrade discussion
 

Just as another reminder mini-slot size is nothing to do with the Superhub. It's set within CMTS configuration and advertised via Upstream Channel Descriptors. If the Superhub is saying mini-slot size is 1 that's what it's being told. Upstream throughput would be a disaster if this didn't match the CMTS timing.

---------- Post added at 12:53 ---------- Previous post was at 12:51 ----------

My Superhub is now reasonably stable. I've offloaded all wireless duties to another router, it's doing the most basic of basic routing and none of the inter-LAN traffic.

Re: [Update] ALL 20>30Mb upgrade discussion
 

How can you be sure that the VMNG30 is the answer as he could get one and see no change in his connection or performance, it is of little use throwing a VMNG300 at every person that complains without any real diagnosis of the problem taking place.

It is a bit like using a sticking plaster to fix a leak in a petrol tank.

Re: [Update] ALL 20>30Mb upgrade discussion
 

I seem to have spoken too soon, it's been up for nearly 2 days and is now failing to load pages properly, seeing packet loss to a continuous ping when I try and load pages. Not impressed.

Re: [Update] ALL 20>30Mb upgrade discussion
 

The joys of having a superhub!:D

Re: [Update] ALL 20>30Mb upgrade discussion
 

super duper hub!

Re: [Update] ALL 20>30Mb upgrade discussion
 

I'll tell you what; those folks at the CEO office know their stuff. As promised, my new VMNG300 arrived today. The chap who had it mailed to me recommended calling the office directly rather than going the 151 route, so I did that and reached one of his colleagues who absolutely knew his stuff (we were swapping stories about our various tech projects outside of work) and had the MAC registered and going within a few minutes, with the speed boost from 20Mb -> 30Mb following about ten minutes later. No paying £30 here.

What an improvement: ping and jitter have been halved even compared to the reliable Ambit 250, partly because the household is now on the non-legacy network. Plus, my third-party router setup can remain the same rather than with the Super Hub, which never gelled well with any of it. I even offered to send the damn thing back, but the chap wisely recommended I hold onto it for now, just in case.

I sent a name-checking letter of commendation to their line manager, I was so impressed. This is the service everyone should be getting! I'm pretty sure I'll be going up to 50Mb soon, as there's very little uptake of the DOCSIS3 network in my area, which ensures outstanding performance at almost all times.

I'm off to set up a broadband monitor... :D

Re: [Update] ALL 20>30Mb upgrade discussion
 

indeed the ceo office is how normal customer services should be.

Re: [Update] ALL 20>30Mb upgrade discussion
 

welcome back!

Re: [Update] ALL 20>30Mb upgrade discussion
 

Why because they are able to send out VMNG300 modems, so easily pleased.

Re: [Update] ALL 20>30Mb upgrade discussion
 

he probably meant because they know more, no offense

Re: [Update] ALL 20>30Mb upgrade discussion
 

Doubtful as most of our managers do not know our jobs so it would be unlikely for them to be any different.

They probably refer people to 2nd line or similar.

Re: [Update] ALL 20>30Mb upgrade discussion
 

if thats what you want to think sure.

But more to do with that its non scripted, can swap people between docsis1 and 3, spend time with you on your calls, actually do ring back, answer phone in timely manner without menus, and are customer focused aiming to keep you happy.

---------- Post added at 22:38 ---------- Previous post was at 22:37 ----------

actually they usually dont.

Re: [Update] ALL 20>30Mb upgrade discussion
 

So I take it you're not reading the parts where people repeatedly praise the polite and knowledgeable staff, myself included? Not to mention that when you ring the CEO's office there's none of the usual "press number to speak to x department" automated voice crap that every company seems to have these days?

I don't understand how someone can have a bunch of forum trophies when they're repeatedly rude and dismissive to others. Just because you work for VM, doesn't give you the right to slap people down in this way. In fact, every action I've seen of yours recently actually reflects badly on the company. It's disappointing.

Re: [Update] ALL 20>30Mb upgrade discussion
 

I slap people down? I rather doubt that, all that happens is people dislike that I do not kowtow and bend over backwards for them or even agree with every word they post even when it is incorrect.

If you look at the the pretty red signature below you will find that my views are my own and that I am posting here as an individual.:rolleyes:

Re: [Update] ALL 20>30Mb upgrade discussion
 

Long break :D

Actually the CEO's office have an excellent network directly into the support departments, they can't do anything 1st line can't do, systems wise. I think they are great myself and totally agree that everyone who speaks to a customer should be of this standard, but please don't forget we have 1st line agents that are just as good.

It doesn't ? damn it, that's why I joined this forum :o:

Re: [Update] ALL 20>30Mb upgrade discussion
 

I dont doubt they use other departments to get issues resolved but they dont pass me onto 2nd line whilst on the phone.

Re: [Update] ALL 20>30Mb upgrade discussion
 

You're downplaying your actions just a bit. :)

You've all but called people liars on several occasions. You've also repeatedly reiterated information that later turned out to be incorrect, and stuck to your guns even when proven wrong.

Disagreeing with someone is fine. Calling them liars then spreading misinformation, that's hypocrisy, not polite debate.

The point is, whether these views are yours or not you still represent the company when you post. I don't think a little disclaimer absolves you from misconduct.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Do please point out these posts instead of posting lies yourself.

Are you really that stupid that you are now trying to say that me posting on here is a case of misconduct, you are truly a very stupid person who does not have a clue about anything hence the above post.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Re: [Update] ALL 20>30Mb upgrade discussion
 

Deal with the fool who is trying to say my posts are a case of misconduct his posting is utter vindictive rubbish because we fail to agree to their way of thinking.

Re: [Update] ALL 20>30Mb upgrade discussion