Re: Virgin Media V6 - Powered by TiVo(new STB)
 

On demand might not be working on newly installed V6 boxes estimated fix time 4pm today

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Has anything happened in terms of pricing for the V6 yet? i.e is it still an horrendous installation price? Does it charge more per month than my old TiVO?

Is it worth scamming an email to a CEO?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

As long as your have Mix TV and 100Mbps or higher, it's now a £20 one off fee to upgrade a TiVo box to a Virgin TV V6 box.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Could you name them please.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Well you only had to look at how many programmes were missing or the fact it wouldn't load at all (apps included) it has become a lot more stable in the past 4 to 6 weeks for me anyway

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Ah interesting. Is there still too much demand or do they have enough stock?

I have the old XL package which i have no clue what it is now... I get everything basically.

So just a £20 fee and then everything else stays the same monthly in terms of price?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Whether your monthly cost stays the same is a slightly different thing.

Depending how old your bundle is, you may need to be moved to a current bundle to get the V6 box.

However this has is also true for people moving from a V box only bundles to those with either TiVo or V6.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Newly installed V6 boxes continue to be hit with issues

1/2

Customers with a V6 box may see errors including C211 and N11 when box is updating, performing a network connection or attempting to activate following installation or box swap. A reboot of the V6 may resolve the issue.

Our engineer is working to fix the problem. Fix estimate 29 August 21:00

2/2

Customers May Find Newly Installed V6 Boxes have a On demand is not available Message.

Our engineer is working to fix the problem. Fix estimate 29 August 12:00

The 2nd issue has gone on for almost a week now

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Phoned retentions and got a free V6 to replace my current TiVo. No change to monthly price.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

So if I wanted to replace our Tivo (downstairs) and VHD box (upstairs) I take it it would be a one off £40 then with no change to the monthly fee?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I believe so yes you should have the upgrade option through my virgin media, my offers and upgrades

I fit shows an extra monthly charge phone retentions

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

There would be a monthly TiVo charge to replace the VHD box wouldn't there?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Very strange,Ive just been onto the box swap page and it says the system doesnt recognise my details https://keepup.virginmedia.com/box-swap-v6/index

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

You'll have to phone up either CS or retentions the choice is yours

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I'll ring CS or web chat. Retentions would be pointless as I'm still under contract

Thanks Gavin-D