Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Just rang customer services because my old TIVO 1Tb is running slow and needs rebooting every day. I asked if, as a full kahoona 300Mb customer, they could replace it for free, with a V6. The answer was "Yes!" and they would also replace my old VM HD box with a V6! Would that cost me more? No! In fact my monthly charge will be £1.00 less and installation will cost £10.00, a discounted price. Wish I'd asked sooner.

In reality, of course, the service I hope I will be getting is what I should have been getting all along. Really, I shouldn't have had to ring VM, they should have rung me.

Change over happens on 28th July.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

How would VM have known that your box was running slow unless you phoned them? Had you complained before about the problem?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

... a number of times, followed by tweaks at the street box, power levels etc. All to no avail. It required me to ask for a replacement box, to trigger this outburst of apparent generosity.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I see! Yes, I agree, they really should have offered that. Still, all's well that ends well!

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

"Sky Cinema Online - Customers may find that they are getting an error message when trying to enter Pin on their Sky Cinema player service at the moment"

Estimated fix time Friday 16:05 This issue is listed under Broadband and TV

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I know this has been asked on here before, but I can't seem to find the answer, what Mb speed do you need for the V6 to operate?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

50mb

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

thank you.....:)

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I thought you had to take the 100mb package to get the V6?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

100Mb is the minimum for a V6. It's mentioned near the bottom of this page http://www.virginmedia.com/shop/tv/v6.html

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I had a phone call from virgin yesterday, the lady said that seeing I was a loyal customer that they were going to give me a free upgrade to the new V6 tivo it is being delivered Friday along with a s-hub 3 , so hope the self install is easy as all the cables are in place already or do I need to replace my current cables with the new ones in the kit .

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

You can reuse existing cables. There will be a new short adaptor cable for the V6 but you can fit it to the end of the existing cable.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

thanks for that info SP

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Anyone getting a 'pink screen of death' when playing a show on Netflix app? Menus look fine when app is launched but as soon as you start a show the screen goes pink but sound is ok

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Try changing the Video Output Format settings. It's trial-and-error, but maybe enable the pass-through options for starters.