Re: Free 2 to 10 upgrade
 

i registered a week and a half ago!!

no modem. no upgrade. no happy.

Re: Free 2 to 10 upgrade
 

I received my new modem this morning, installed it no problems, didn't need the plastic spanner, and it's now been registered, so everything is up and running.

Re: Free 2 to 10 upgrade
 

ex-TW or ex-NTL?

Re: Free 2 to 10 upgrade
 

This reminds me of free XP to Vista upgrades that Microsoft did on the run up the Vistas launch. Then everybody expected to get their copy of Vista on the day it was launched with no thought to the number of people who would have subscribed to the offer.

Re: Free 2 to 10 upgrade
 

It works differently this year.

There isn't going to be a list published like previous upgrades.

You should get a personal timetable when you log into My Virgin Media - which will tell you where you live only will get upgraded

Re: Free 2 to 10 upgrade
 

ex-TW

Re: Free 2 to 10 upgrade
 

that explains why it has gone so simple for you...

Re: Free 2 to 10 upgrade
 

Have to say, I am ex NTL (Stockport) and had no problems either (see earlier posts)

Re: Free 2 to 10 upgrade
 

I registered today after speaking to customer services (who repeat as parrots the price rise is not for the upgrade) as Mays bill will have the £2 increase, I wanted to know when the FREE upgrade would happen, they said to register and they assure me its not a new contract, went through all the details and did what it said. Unfortunately there was no timetable, its still being updated and has been for a while. I emailed Virgin Customer Services, Press Office, and Richard Bransons office, the reason for this is cos if I just phone or email customer services, I get nowhere. I got a call from the CCEOs office and she changed my speed straight away, as it seems my modem was ok. I really appreciate her doing this, maybe shes not supposed to, in which case she didnt!!!! So it seems there is a way to upgrade without the wait, why cant customer services do this when you phone? If im going to be paying £2 more on my £18 standard charges (without discount) I at least want to see some improvement for a 14%? rise in charges.

Re: Free 2 to 10 upgrade
 

So basically you didn't even try and were very impatent?

You may have had the upgrade code put on the account, but if your area has not yet been enable for the upgrade - you won't get the new speed yet

If you register and your area can do the new speed you will get it within a couple of days.

If you register and your area can't yet do BB M 10Mbit the only way you will get 10Mibt now is by upgrading to BB L

Also a £2 price rise in 2 years is hardly that bad now is it?

Re: Free 2 to 10 upgrade
 

*UPDATE*

Over at the AVforums, a ex-NTL User from Newcastle-Upon-Tyne has had the upgrade now!!.

Re: Free 2 to 10 upgrade
 

No I wasnt impatient. This is not the first time I have spoken to customer services about this. Through experience I have found that waiting politely gets you no where. Had the site given the expected dates for upgrade, perhaps the further contact with Virgin would not be necessary. But thats what you are told as you quite rightly quote, register and you will be told when your upgrade is expected, only the site dosnt tell you this.

You dont know the circumstances of my distrust of customer services as I didnt relate it on this forum, there was no need, had you knowledge of the past farces perhaps you would think differently. I know you work for Virgin and are very helpful on this site usually, and not all staff are the same there are good as well as bad, unfortunately I have had a great deal of experience with the bad. As I said customer services told me that if I register I will then be told when the upgrade will be done probably within the next 2 months not the 2 days you mentioned. An email received also said that I should register when I receive the email telling me to, I have not received this so far. So I would still be waiting if I took them at their word. Luckily my area is enabled so the upgrade has worked straight away. I only proceeded to contact Virgin as the site didnt do what it was supposed to to.

Re: Free 2 to 10 upgrade
 

Wasnt Newcastle exTW? Im pretty sure Gateshead was.

Re: Free 2 to 10 upgrade
 

How do you know if your area has been enabled? Is it the fact you are able to order 50mb broadband or is it another thing? I am in HA0, if you could tell me if my area has been enabled please ;)

Re: Free 2 to 10 upgrade
 

Question about the Ambit 256 modem

The send light, is it supposed to flash even though the computer is completely switched off?

The enet and send continually blink when the computer is on, but the enet stops blinking when the comp is off, but the send continues to blink, is this right for the send light to blink all the time even when PC is off at the mains?