Re: Virgin Media to Double Broadband Speed
 

Nah, I wouldn't say way too low. You can maintain a reliable connection with a stable -10 and technically the spec allows -15. -5.7 to -7 is actually well within optimal. Note the perfectly decent SNR and there having only been one single errorred packet on all channels combined.

Re: Virgin Media to Double Broadband Speed
 

Wondering, is M going to get doubled (yes, I cling to BB:M, Phone:M, TV:XL + Loyalty untlil they prise the package from my cold, dead hands - unless something else comes up that really is too good to turn down).

Re: Virgin Media to Double Broadband Speed
 

Yes, M gets double to 20Mbit - basically it becomes exactly the same as L 20

Re: Virgin Media to Double Broadband Speed
 

This seems to be a point of confusion amongst various parties.

I've read that power levels shouldn't be lower than -3 and Swansea support have confirmed this to me. While my power levels were around -5, I had cause to call out two engineers. They both told me that -7 is perfectly acceptable and they both refused to raise them. Later my power levels dropped further to -7.5 or so yet my quality of service seemed as good as ever, fast download speeds of up to 7.4MB/s and none of the problems that I had been experiencing previously. I no longer worry about them. :shrug:

Re: Virgin Media to Double Broadband Speed
 

Optimum is -3 to +6. As long as snr is good below that works fine

Re: Virgin Media to Double Broadband Speed
 

Thanks for the clarification. Both engineers did comment on the good SNR.

Re: Virgin Media to Double Broadband Speed
 

VM came back to me (I posted on their forums too) they decided the levels too low and are sending someone out.

Re: Virgin Media to Double Broadband Speed
 

Come on Ben, why cant Virgin, update all of us onto the 30 system and send us the latest, Superhub, NOW.... IMHO, Its going to happen any way.;)

Re: Virgin Media to Double Broadband Speed
 

Alotof folk don't actually care about what speed they get, as long as it works

Re: Virgin Media to Double Broadband Speed
 

Indeed, if they did they wouldn't still be on 10Mbit

Also I'd expect quite a few don't want the hassle of, or wouldn't be confident in swapping the kit - no matter what it was they were sent.

Re: Virgin Media to Double Broadband Speed
 

What ever happened to 30MB minimum by end of 2012

Re: Virgin Media to Double Broadband Speed
 

You mean the rumour from Customer Relations that hasn't been announced officially anywhere?

Re: Virgin Media to Double Broadband Speed
 

Too right. Reliability is far more important than speed.

No way do I want a Superdud, stick with my trusty NTL250. Unless you download loads (most don't), the speeds at above 20MB start to become irrelevant.

Re: Virgin Media to Double Broadband Speed
 

I agree, however I also like to get the speed I pay for.

Re: Virgin Media to Double Broadband Speed
 

I thought that as well dude many moons ago when I was on 20mbit but I loved going from 20 to 50. When I was on 50 I only wanted 100 for the increased upload speed but the download speed sure is sweet. Why download a gb in 3 mins when you can do it in a minute and a half ;)

Re: Virgin Media to Double Broadband Speed
 

Not in that much of hurry ( penny of penny wise) faster speed that works for the same price. Is not the same as a price increase days after saying free upgrade. Which I am still waiting for by the way :dozey:

Re: Virgin Media to Double Broadband Speed
 

Any news on when updates will be really happening?

My Virgin Media still shows my area has been updated when it hasn't.

Re: Virgin Media to Double Broadband Speed
 

Have you checked your modem to see what speed your are currently provisioned for?

Re: Virgin Media to Double Broadband Speed
 

It's still 111000000 bps, which I understand means my area is still 100Mb?

Re: Virgin Media to Double Broadband Speed
 

yeah, the extra 10mbits is for fluff

Re: Virgin Media to Double Broadband Speed
 

Of course by "fluff" he means extra padding to their average speedtest numbers, without which their average speed for 100Mb users at peak times would drop below 70...

Re: Virgin Media to Double Broadband Speed
 

111000000 bps translates to about 105.85 mbps. The 120mbps is currently being rolled out in Cosham and is set to 133000000 bps.

Re: Virgin Media to Double Broadband Speed
 

That's a common misconception. It translates to 110mbps. Network speeds (also hard drive sizes and CPU clock speeds) are measured in multiples of powers of 10, not 2. See http://en.wikipedia.org/wiki/IEEE_1541.

VM set the actual speed slightly higher than advertised because it's not possible to run the connection at 100% with real-world protocols.

ps. Welcome to the forum!

Re: Virgin Media to Double Broadband Speed
 

Same here. When you ask them, it appears that they don't really know.

I've even had excuses like 'they Olympics held it up because they couldn't do any work underground in parts of London'. So I just asked them 'so what's your excuse im my area, as I'm 35 miles north from London?'.

Re: Virgin Media to Double Broadband Speed
 

120Mbit schedule still hasn't been released yet, so still in the same position as discussed before.

Re: Virgin Media to Double Broadband Speed
 

My bug is paying the same rate for a lesser service.
What that speed is does not interest me.However I do object to people getting X speed for £Y `s when I pay the same but get X speed halved. If you charge by speed, deliver or compensate the people that you have failed to supply it to.

Re: Virgin Media to Double Broadband Speed
 

Except they've not failed to supply the speed you signed up for - you are still getting it. What has changed is that the tier has had an increase since you signed up, which is something you can/will also get.

Re: Virgin Media to Double Broadband Speed
 

Does not make me feel better, paying the same for a lesser service than other people are getting. However you spin it :erm:

Yet another case of Virgin and never, never, land. What are we looking at 14-15 months to deliver on a statement.

Re: Virgin Media to Double Broadband Speed
 

Virgin were upfront about the timescale from the beginning http://mediacentre.virginmedia.com/S...eeds-2322.aspx

Re: Virgin Media to Double Broadband Speed
 

However mine has been pushed back. So why o why would I have any faith it it happening within that time scale. It certainly does not negate the point that for 15 months I will in effect be subsidising other customers. That is if higher speeds in fact cost more , if they don`t why charge more for them.

Which ever way you try to spin it I am out of pocket -so to speak .:(

Re: Virgin Media to Double Broadband Speed
 

No. You really aren't :)

Re: Virgin Media to Double Broadband Speed
 

I pay the same as some one getting more, what do you call it, :erm:

Go to a shop buy a piece of cake (That is cut in to four pieces) for a £1 the next customer gets two pieces for a £1 the third that also get one for his £1 so a whole cake is selling for £3 . two @ a £1 for some customers one for others I call that subsidising. :confused:

Re: Virgin Media to Double Broadband Speed
 

That isn't a correct comparison. Everyone that bought the same 'cake' at the same time as you are getting the same size for the same price.

Virgin didn't have to offer it's existing customers an automatic upgrade. They could have restricted it to new customers and upgrading customers only, and when there are complaints like this I sometimes wish they had as it would be less complicated.

Re: Virgin Media to Double Broadband Speed
 

Sorry Ben, but I was told originally that I would be upgraded sometime between April and June. Then they changed this to July. Then I was told that a problem I had would be sorted when I was upgraded to 120mb by 29th August at the latest. Now I am being told October.

---------- Post added at 17:09 ---------- Previous post was at 17:04 ----------

Yes they did have to, because many customers would have gone to BT Infinity. Which is something I personally am tempted to do if VM don't get their act together, and stop making excuses.

Re: Virgin Media to Double Broadband Speed
 

What??

You sign up for a package and that's your contracted deal. You are not out of pocket.

Re: Virgin Media to Double Broadband Speed
 

I have to agree with you Stephen.

However the fact remains that VM publicised the speed doubling far too early. I presume this was to put people off changing to BT. And now VM have egg on their face. THey did tell customers that they would be getting more for their money. Yet all those paying the highest tariff (who were going to get the least anyway) have so far got no boost at all.

Re: Virgin Media to Double Broadband Speed
 

Yet those paying the highest tariff (100Mb) was never promised speed doubling but only a 20% increase after the speed doubling was finished, what they did get though was a reduction in costs down to that the 50>100XXL contract pricing before even a small proportion of the speed doubling was accomplished. So in respect the highest tiers got their bonus before most people got their speed doubling.

Re: Virgin Media to Double Broadband Speed
 

I don't post often but once I found that my speed wasn't doubling for another 6 months this is what i posted on the Virgin forum:


Why is it that there isn't a set rate for Broadband especially when people are out of contract.

I was previously paying £27.50 for Broadband only, and around January time I was informed that my package would be upgraded free of charge by July (hopefully), and I would be getting 60mb. Only a few days later I was told my package was going up by £2.50, package what package I only have, and only want broadband. I thought nothing of it as I would soon be getting double the speed.
Now when checking on the on line checker I am informed it will not happen until Dec possibly Feb next year, however I see that the current price for broadband only 30mb is £22.50 and for 60mb £27.50, how can this be right when I am being charged £30?
Surely I should be getting 30mb for less than what I am currently being charged? How can I have a price hike for something that others are getting both cheaper and better speeds?


Basically told to phone Virgin and moan. And they can't keep tabs on what people are paying once outside contract. My gripe is they made such a big thing about upgrade, didn't deliver, and now are re-advertising yet again. How can we be sure we will get this upgrade in the new allotted time? And surely they must know who is paying what, surely there must be some record on their data bases? And yes I know it wasn't a cast iron guarantee, but I took them at their word (Fool).

Re: Virgin Media to Double Broadband Speed
 

I didn't say that 100mb was going to be doubled. But there is still no sign of the promised increase.

As for the price. I didn't get any reduction until I called them and increased my bundle. Then for 4 months I had problems with my BB, with one excuse after another.

Re: Virgin Media to Double Broadband Speed
 

I call it "you haven't had your speed increase yet".

Unfortunately, VM cannot yet just wave a magic wand, or throw a switch, and upgrade everyone's speed instantly at the time. Some have to be first and some have to be last. That's just the way it works.

Unfortunately, there is no suitable analogy for this situation.

---------- Post added at 19:41 ---------- Previous post was at 19:40 ----------

These things happen. They're called "problems" and everyone has them from time to time.

Re: Virgin Media to Double Broadband Speed
 

There's no sign of the promised increase as it's only just being piloted close to the end of the doubling.. Which is exactly what was detailed right from day #1 so I don't see what you're moaning about. Also some old bundles/offers will mess up the pricing, not really an issue as you called and it was sorted. As for the other problems that's nothing to do with the timelime/pricing so I don;t understand why you've mentioned it in this thread??

:rolleyes:

Re: Virgin Media to Double Broadband Speed
 

Yes Carl, I know that companies often experience problems. But this is why they shouldn't make promises prematurely. And this is why it is obvious that they were just responding to BT's Infinity. If they had said 'you will get a speed increase, maybe this year, maybe next, but we haven't got a clue really'. Then how many people who are considerin changing ISP do you think would have actually gone? I know I would.

---------- Post added at 21:26 ---------- Previous post was at 21:23 ----------

As I said, they have given me various dates for my speed increase, the first one being May to June this year.

If I hadn't called them, then I would probably still be on the higher price.

The reason I mentioned the BB problems, is because they promised that they would be resolved by the 29th August whn my speed increase came in.

Re: Virgin Media to Double Broadband Speed
 

And, as far as I know, VM never have. Unless you can prove it.

Re: Virgin Media to Double Broadband Speed
 

Which is the date for the speed doubling which wasn't relevant to your package

Re: Virgin Media to Double Broadband Speed
 

From what I can read into all this is Virgin basically, whilst not telling lies have convinced many people to stick with them as they would be getting a free upgrade. However to give an on line checker stating a certain time scale, then not delivering and putting it back over 6 months, is misleading. If they knew my area was going to be one of the last why tell me porkies. Yes the whole process may take 18 months, so why didn't they email me this fact. ie. you will be getting an increase in speed some when 18 months from this email, not send me to a checker site stating that it would be 6 months, and then when this time period expires I check again and lo and behold they have moved the goalposts!!!

Re: Virgin Media to Double Broadband Speed
 

And got STM'ed to hell...

Re: Virgin Media to Double Broadband Speed
 

STM was always going to come in and 10gb in the evening isn't a bad figure

Re: Virgin Media to Double Broadband Speed
 

No. All they have said are "we are doubling your speed and this is when we expect it to happen". Nothing more, nothing less. No "convincing" or anything.

And, as I have said before, VM don't have a crystal ball or sooth-sayer so whilst the time-scale given was correct at the time, it was always subject to change. Unless there was some small-print somewhere that I missed stating that the dates given were guaranteed? :confused:

This was clearly stated, certainly in the Press Release. I can't remember the exact email but I'm sure it probably was mentioned somewhere. (In the small print, maybe?)

I'm also sure that the checker also stated that the date given was "just a guide" or "approximate" or something. (Again, it's been a while since I used it.)

Re: Virgin Media to Double Broadband Speed
 

Sorry but if 30 meg costs £30 its a £1 a meg. Yet if I get 10meg for £30 its £3 per meg

Its therefore a) over priced to me b) under priced to the other customer .c) correctly priced to him . So I pay too much to cover the loss on him or I just pay to much!

As stated before by others . I was out of contract & looking at infinity / sky when this pie in the sky offer was made. Lesson learned NEVER EVER believe a word virgin say. Give them one thing they are the MASTERS of SPIN .

Re: Virgin Media to Double Broadband Speed
 

Pricing for internet hasn't been linear since a penny a minute 56k dial-up. No ISP charges double for double the speed as most of the charge is administrative with probably little going to the cost of the product itself.

The issue here is that VM (and many other ISP's) tend to leave people on legacy pricing due to contracts signed when that product/service was installed.

Re: Virgin Media to Double Broadband Speed
 

"A promise of heaven, while continuing to suffer in this life."
http://www.phrases.org.uk/meanings/282700.html

I don't think anyone's "suffering", even on 10mb.

Of course, if you had had your upgrade by now you wouldn't be on here moaning that other people hadn't got theirs, would you? :)

So are these upgrades simply not happening at all then? :confused: Looks to me like they are. If they weren't then you'de be right. But they are, so you're not.

Re: Virgin Media to Double Broadband Speed
 

Imagine if companies left employees on "legacy contracts" at work where new employees were being paid the same to work half as many hours. I think they'd kick up a big fuss real quick too...

Re: Virgin Media to Double Broadband Speed
 

Don't know about half as many hours but a lot of employers (especially smaller ones) employ new staff to do the same job as existing employees at higher salaries as they can't attract them at the lower ones.

Re: Virgin Media to Double Broadband Speed
 

Yet it's been proven recently that this has happened lots of times in employment (just look at the Channel 4 program "Show me your money") as well as service based contracts..

Re: Virgin Media to Double Broadband Speed
 

Yes Carl, and I agree that they didn't have a crystal ball, but if they quoted 18 months in the first place it might have been a bit better. They must have had some timescale in mind when they let me know it was most likely to happen this July just gone.
But the main problem is why should I not be charged the current rate for a 30meg connection? Surely they know what customers are out of contract? And yes I could ring, and most likely will ring and complain. But I took them at their word and was expecting a July upgrade. Should I have been checking the site every day to see if they had moved the goalposts? It was only once I realised that my upgrade hadn't happened I checked.

Re: Virgin Media to Double Broadband Speed
 

Stuff happens. Problems crop up. Etc. :)

I rang the first day I noticed that new customers were getting 30mb for the same price I was paying for 10 :)

VM do not have enough staff to be able to go through all their customer database, find out who's paying what and how much they should be paying.

Re: Virgin Media to Double Broadband Speed
 

Fair enough, thanks for your input.

Re: Virgin Media to Double Broadband Speed
 

Ain't that just the truth of it.

Re: Virgin Media to Double Broadband Speed
 

Yeah a small difference is fine, but this Itshim's talking about paying the same for 10Mb as 30Mb - that's a 200% difference. You might not complain about new employees getting 50% more than you but 200%?

---------- Post added at 19:53 ---------- Previous post was at 19:52 ----------

Yes it does, and people complain about it (and unlike here, don't get told to effectively "shut up and deal with it because your argument is stupid")

Re: Virgin Media to Double Broadband Speed
 

And what about the extra staff needed to make all the phone calls? And these would essentially be 'cold' calls too. There's a thread around here somewhere recently about people receiving unwanted calls from VM. Now you want them to make more of them to more people? :eek:
Whilst it may be an opinion, it is not "the truth" unless you can prove it.

Re: Virgin Media to Double Broadband Speed
 

They could always email the great news that your price would be going down, or not only that just drop the price and mention why on your next ebil

Re: Virgin Media to Double Broadband Speed
 

No one has said his argument is stupid, but if you find out that your employer is messing around with your wages, do you go and constantly moan about it on an internet forum or do you get advice on the forum then go moan at the employers ;)

Re: Virgin Media to Double Broadband Speed
 

Personally I moan to a trade union. Consider teh internets as a customer union for ISPs?

Re: Virgin Media to Double Broadband Speed
 

Phoned Virgin Media, they said they could upgrade me to 60mb, but for the same price I am paying now for 30mb ie. £30, but would mean new 12 month contract. I was told only new customers who would also be signing a 12 month contract can pay £27.50? Don't want to be tied down to a new contract so will wait for nature to take it's cause and get the free upgrade. I may be being a bit stupid here, but the speed isn't as much of an issue, but is the fact that I as a loyal customer of many years would be signing into a new contract for more money than a newbie, where is the fairness in that? Not signing a new contract gives me breathing space to weigh up my options.

Re: Virgin Media to Double Broadband Speed
 

When i phoned them they said it would cost £12 extra a month to be upgraded now o.O no diea how they work this out considering new customers are getting it now, so i can either wait till january or pay £12 for an upgrade that will be free!

Re: Virgin Media to Double Broadband Speed
 

That does not sound right. I always use the "thinking of leaving us' option and speak to someone in the UK. :)

Re: Virgin Media to Double Broadband Speed
 

i spoke to a Scottish lady who said that was all that she could do unfortunately :( it was the upgrade department i spoke to, so maybe i should try a different department ? and have had VM installed for about 3 months now.

Re: Virgin Media to Double Broadband Speed
 

That'll probably be why then - you are likely on a short term offer such as a 6 month reduction.

To increase the speed now would remove the offer early.

Re: Virgin Media to Double Broadband Speed
 

Nope i moved house recently, if you remember i sent you a PM about it, i am getting no reduction and on no special deal.

Re: Virgin Media to Double Broadband Speed
 

Result! Had a phone call from Virgin they offered me a range of options, and I decided to go with Broadband L at £22.50 but without having to sign a new contract, happy bunny. Speed is not an issue 30mb is perfect for me as a single user.

Re: Virgin Media to Double Broadband Speed
 

You must be. It only cost so much to upgrade if you are currently on a reduction that would have to be lost.

Re: Virgin Media to Double Broadband Speed
 

nope i am actually paying more now than i use to in the other house, i am paying £45 a month where i was paying i think it was £30 for 6 months but that has stopped and i am being charged the full amount now.

I have

BB XL
TV M+
Phone XL

Re: Virgin Media to Double Broadband Speed
 

I just wish VM wouldn't announce upgrades so long in advance..I would have been in happy ignorance.:erm:

Re: Virgin Media to Double Broadband Speed
 

Yet by comparison,when it comes to new TV channels...they tell you nothing until they have actually launched! :confused:

Re: Virgin Media to Double Broadband Speed
 

Because they can do what they like with their own network but not their TV service which relies on carriage contracts with other broadcasters and the talks for which are always confidential up until the deal is done.

Re: Virgin Media to Double Broadband Speed
 

Even when deals are done,they still don't tell their customers. Thank God for Media Boy who gives a great service to us.

Re: Virgin Media to Double Broadband Speed
 

Well i have reduced my broadband this morning from 100 meg to 60 meg until they sort out the high utilisation on all the upstreams in my area.

[img]Download Failed (1)[/img]

Re: Virgin Media to Double Broadband Speed
 

has your double downstream ETA been met Sirus

Re: Virgin Media to Double Broadband Speed
 

No,

but we have moved to 6 downstreams and 1 upstream. Over utilisation coincided with the local colleges and university starting back.

It down to bittorrent users if you ask me and why VM cannot use heavy traffic shaping on bittorrent at peak times i don't know. Bittorrent because of its nature hammers the upstreams

Re: Virgin Media to Double Broadband Speed
 

yeah your graph looks rough and in my view you done the best thing by downgrading.

My area has 120mbit coming in october and my normal upstream looks nearly as bad as yours, I found one which is ok although still congested so for me not all upstreams are bad. But as far as I can tell my downstreams are congested because moving to a better upstream didnt fix my download speeds.

For me VM need a rethink of their mindset.

First they have to accept they prepared to lose customers who are a hinderence, not get customers at all costs. When they accept that I would do the following.
Set a upload usage limit thats suitable for people doing things like uploading videos, photos, emails. But does not allow 24/7 torrenting. eg. on a 100mbit service I would think something like 30gig to be very reasonable and that should go a long way to reducing torrenting.
Then add in the AUP forbid servers been run on the residential service. Want to run a server? buy a business service. Gaming servers could be waived.
Rollout this new enhanced STM that has been in the rumours for over a year, I assume at the moment either VM have canned the idea or they cant get it to work. Comcast run a traffic management thats on 24/7 its dynamic, and more effective. It doesnt specifically throttle things like torrents but would more effectively throttle torrent abusers than VMs current system.
Add more upstream channels without increasing speeds further, I think each area needs at least US 6 channels with 2 sets of 3 bonded channels.
Use all 8 downstream channels without further increasing speeds.
Increase prices for the higher tiered products, I am on the lowest broadband package and was offered 120mbit the new top tier for just an extra £5 a month, thats ridicolous.

Re: Virgin Media to Double Broadband Speed
 

Due to having a bad service for 6 months, downloading torrents is the only thing that my connection is good for. Used to have bandwidth usage of 20 to 35 GB a month for combined types of traffic but mostly played a couple of games online. Packetloss and oversubscribed UBR made the games and streaming not possible.

The fix date is December, 9 months after it was reported as being a problem but through an accident got switched to another UBR. This UBR has the same issues and same fix date but did get the speed upgrade when it switched, which was just lucky I guess. The connection is still only good enough for browsing slowly and torrents though.

Would have switched providers when Infinity hit here but due to move house and was easier to stay with VM for now.

Re: Virgin Media to Double Broadband Speed
 

Well apparently, mine is supposed to be "doubled" by the end of October.

Re: Virgin Media to Double Broadband Speed
 

Mines come forward a few months.

Re: Virgin Media to Double Broadband Speed
 

mine is saying the same , so only 3 weeks till i get 120mb woooo

Re: Virgin Media to Double Broadband Speed
 

He's quoting the 50-100Mb upgrade, not the 100-120Mb upgrade

Re: Virgin Media to Double Broadband Speed
 

CF14 Cardiff

Still, it's a freebie.

Re: Virgin Media to Double Broadband Speed
 

when is upstream going to be upgraded in Crawley. Downstream was done in July.

Re: Virgin Media to Double Broadband Speed
 

Re: Virgin Media to Double Broadband Speed
 

Argh! I'm goin' mad!

Speed doubling here (New Malden UBR) was originally forecast for April to June 2012, I'm pretty sure. Then went back to September, then, until very recently, October. I check again today and it's gone back to December to February 2013. At this rate it will be a full 12 months late!

Does anyone know what is going on in Croydon/New Malden to cause these delays and have a better handle than the online checker on when the job will really be done. That website is now thoroughly discredited, whatever small print they use to cover themselves!

Re: Virgin Media to Double Broadband Speed
 

South London VM network has been held together with string and blu-tac for so many years that they have to do some major work to give people what they promised or advertised.

Originally VM gave the excuse that the July date was pushed back to September due to the Olympics but with the date moving twice since, its probably incompetence, bad planning or simply they are holding off paying for new equipment for as long as possible to save some pennies in their bank.

VM is one of the topics on Watchdog on BBC 1 tomorrow. Wondering if it will be about this or one of their many other false advertisements. Could be about their terrible service, bad support or so many other things though :P

Re: Virgin Media to Double Broadband Speed
 

I have to say they are getting a bit of a rep for this at THE most senior level (Neil Berkitt).

Of the top of my head I can remember:

• TiVo iPad app that still has not arrived 2 years after it was first demonstrated and a year after it was firmly promised
• A big song and dance about Spotify and bundling music within Virgin packages
• This speed-doubling website fiasco

The modus operandi seems to be to get maximum marketing coverage for seemingly cutting-edge technology, but then, through either incompetence or intentional deception, plans are delayed by many many months (years?) or evaporate altogether, until, in the end Sky get there first!!

It is really a shambles.

..and now all the talk is of "TV Anywhere". Let's see how that goes!

Re: Virgin Media to Double Broadband Speed
 

it is all PR to get them in the news

Re: Virgin Media to Double Broadband Speed
 

Some of the recent ones I had noticed that were upheld:


David Tenant VM ad "Say goodbye to buffering" - Ad now banned
http://www.asa.org.uk/Rulings/Adjudi...DJ_201412.aspx

“Average download times with up to 60Mb broadband Album 9 secs TV show 54 secs Movie 2.5 mins HD movie 10 mins“ Ad on their website - ASA found to be misleading due to traffic management.
http://www.asa.org.uk/ASA-action/Adj...DJ_194077.aspx

The complainant, who did not believe the small print was legible, challenged whether the ad was misleading.
http://www.asa.org.uk/Rulings/Adjudi...DJ_186497.aspx

There are many more ASA complaints which where upheld, probably 10 or more already this year alone that. Yet I havn't seen one for advertising upload speed upgrades by summer which then took 18 months, along with the speed doubling and similar stuff.

Re: Virgin Media to Double Broadband Speed
 

Not to mention the 100Mb rollout and upstream uplifts which were also a fiasco (remember them taking a full 12 months to even provide an estimated date, and then missing it twice?)

Re: Virgin Media to Double Broadband Speed
 

Or BT up the stakes whilst Virgin bungle their way through doubling broadband speeds.

http://www.productsandservices.bt.co...?topicId=33828

160 Meg down and 20 Meg up on BT Infinity, if you live in one of their upgraded network areas.

The BT upgrade doesn't happen in my area until next yer. Wonder what will be rolled out first where I live? BT's upgrade or my speed being doubled by Virgin?

Not looking good for Virgin in the long term. Second best TV provider behind SKY and if BT keep this up second best broadband speeds too.

Re: Virgin Media to Double Broadband Speed
 

Only in FTTP areas. Where 330Mbps is already available and 1Gbps is being trialed for next year.

Re: Virgin Media to Double Broadband Speed
 

My area (Chelmsford) isn't due to be doubled in speed until, I think, mid 2013. When I log into My Virginmedia, I get a message saying that my upgrade to 60meg is now available and to click on the message to get a superhub.

I'm on XL but stayed on 20meg because my current modem is rock solid and I didn't see a point of changing it just for an extra 10meg speed.

Do people think the message is an error, or are they offering me an early upgrade?

Re: Virgin Media to Double Broadband Speed
 

their offering it. take it. the SH can be put into modem mode. link your own choice of router and your away with more bandwidth.

Re: Virgin Media to Double Broadband Speed
 

Says a lot about Virgin when their customers are too scared to accept a free upgrade lol ;)

Fought tooth and nail to go back to an old modem and was promised one by every department. Never got one though.

Re: Virgin Media to Double Broadband Speed
 

I am another who is staying with my Ambit 256, for how much longer I don't know.
If it goes US then no option but a shub, would much prefer a better option of another shub (model 2 possibly)?