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Re: General TiVo Discussion Part 2
I am getting my Tivo box installed on Wednesday (hopefully) and i was just wondering if when you put the box on standby does the harddrive switch off after a few minutes like the V+?
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Have I, once again (as I have come to expect from VM) been diddled? Cheers |
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Ok just had my install took about a hour to do the engineer had not do one before and I help to get my old v+ moved.
His work order had me getting a new vhd box I explained that I got a phone call on Friday saying I could keep my v+ and move it for free and not pay anything for it each month. The only problem so far is the Iplayer won't work it freezes when it loads |
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Does the box have a fan or not? I would of thought it does as vents are not normally enough to keep them cool. |
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No it doesn't. The combination of the vents and the power supply being outside the box are enough
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As others have said, it is so quiet. Much better than the V+ |
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Should be included if you are on VIP50 |
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Yes, the 2x £149 upfront fee is a big hit, but we had budgeted for it. Hope this helps |
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Has anyone heard anything about the general availability of Tivo to new subscribers? DF was saying it was going to be today, but I can't see any sign of it.
I'm not a VM customer at the moment (I'm on Sky+HD), but I want to switch. I "registered my interest" in Tivo at the start of March, but I've heard nothing from VM since. |
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For those worrided about confirmation of their installs; theres 2 very helpful Virgin reps on the VM Community forum who can confirm the times/dates via pm for you
---------- Post added at 10:34 ---------- Previous post was at 10:28 ---------- Thanks whoareyou, posted on the community website, gad a reply 53 minutes later - all confirmed for Wednesday AM |
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I can't say I've heard anything at all from the TiVo in there from Friday. |
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Never hear a sound from the Tivo.
There is only a dim red light when it's on standby. My SA V+ is now illuminating the bedroom. To be fair the street lights easily out do it! Is there a recommended way to search for music videos? If you select the letter of the artist you just get a long list that you have to navigate downwards one by one. I guess it's the same in the TV guide, can you scroll down page by page? |
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Just about to call to place an order..
trying to get the pricing straight in my head. Am currently ViP50 100.55 pm My thinking is I should get Tivo and be able to move my V+HD to replace the Box at no extra monthly charges. Just paying the 149.99 Tivo charge. does that seem right? |
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All installed ok, although with a bit of a freeze when the installer was trying to show me how the TV guide worked. A quick reboot and back up and running. Still getting used to it so will comment more later.
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Hi All
Just wondering if anyone else is in the same boat as me, i pre reg'd in December, and got my ordering email last tuesday which i completed and sent straight back by about 11am that day with my two favoured install slots. i then received an email the next day stating that they had my order but would be in touch "very soon" to confirm installation slot the first of which i had chosen was this saturday 23rd April . Since then i have heard nothing :( i rang 150 on Friday to check if there were any details and CS informed me there was nothing showing on my account but she was happy to add a note to my account to ensure i did not lose my mates rates discount. I have been on the virgin media support forums today and had the same response from one of the moderators that nothing is showing up on my account yet for tivo so they cannot advise me. I am starting to feel frustrated as other seem to have been sorted and many customers have rung up and been given an install date there and then ( i know i know its only a box...;) ) I am starting to think i have somehow gone awol in the system Anyone else having this issue or is it just me Chris |
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Just of phone - booked for Thursday (thats damn quick) and package as expected. Now for the fun of the reboot. cheers |
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Yes! I think it's a good piece of kit. To me the main attraction is the large hard drive and the three tuners. I have tested using all three tuners to record in HD and at the same time watch a recorded HD programme. No problem. I have set up quite a few series links and so far so good. The issue with poor SD Picture quality continues elsewhere but I have to say that I find my Tivo / Sharp 32" LED TV to be excellent in both HD & SD. Others have complained about the remote being very directional. Again I have not found that to be the case. In fact my remote will work perfectly no matter where I point it and is one of the most sensitive and comfortable remotes I have ever handled. The on screen interface is not as intuitive as I had expected. It has all the hallmarks of a mish mash of technologies cobbled together to produce "Virgin Media Powered by Tivo" some of which seem to be HD and some SD.. The big disappointment is the issue with the BBC resulting in the removal of all BBC content from the backward EPG. To access BBC VOD you have to use the BBC iPlayer which can be accessed via the red button or from the BBC iPlayer APP. Disappointing though this is, it can be explained by the actions of the BBC, which is outside the control of VM. However you would think that just as VM are going to market and promoting this feature heavily somebody would have got word from the BBC that they were pulling the plug. There is no explanation why this seems to have resulted in ITV, Channel 4 and 5 not being available from EPG rewind. Even though they show up as being available in the EPG if you select them to play directly you are taken to the old VOD menu system to start searching all over again. We are led to believe that this may not be affecting all VM customer and the issue is being investigated. Calls to 151 on this matter get a vague response. One agent in Glasgow, who claimed to be Tivo support, didn't know what an EPG was:banghead:. In answer to your question. Yes! I love it and am not giving it back and am seriously considering going for the Baby Tivo, when it becomes available, to replace a V+ in the bedroom. Bet you are sorry you asked now!:omg: |
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Glad you are all enjoying it , and good to hear the pros and cons fixerman , I'm still laughing at support not knowing what an EPG was.
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This about sums it up for me. Cheers for that. I can't understand why some menus would be HD and some lower res. Weird. If this new Tivo even gets close to the usability of the Thomson S1 unit I bought 10 years ago I'll be happy. To be honest, nothing I've used since including Sky +, VM V+ or many freeview recorders have come close. Amazing to think things actually haven't moved on that much in a decade of software development. The only thing that has improved is the number of tuners and HDD space! |
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Hi all
whats the best phone number to check installation day etc with VM? regards |
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For all those wondering why some menus are still in SD, its because that is how TiVo is in the USA.
They have never changed over all the menus to be in HD. So unless they do it I doubt we shall see a fully HD TiVo menu system any time soon. |
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At least you can use your HD menus with the VM TIVO , there's a few TIVO premiere users in this thread saying they've switched to SD menus for stability.
http://www.tivocommunity.com/tivo-vb...d.php?t=464412 |
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It's a shame we can't get 'Virgin' tuner cards to allow us to receive the channels in Media Centre or MediaPortal. All of these boxes seem a step back in technology in comparison :(
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havign my tivo installed tomorrow - want to take up the free multi-room offer and have been waiting on the call all day. finally got one from virgin media but they hung up before I got to answer it. I called the number and it just says don't call us, we'll call you. Slightly worried now I have missed my chance on the offer. what do I do if they haven't called by the time the engineer comes tomorrow??
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Just had a call from Virgin Media to say my broadband is being upgraded from 10mb to 20mb because im getting the Tivo box on Wednesday, so lets just say that was unexpected but im very happy about it :D
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Well done Virgin had a Tivo install booked for this afternoon just found
out that they are not coming !! They didn't complete the order at there end :dozey: Thanks Virgin for not letting me know & wasting my time & my day off,:mad: Rant over :mad: |
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so I called VM to confirm my installation is definitely going ahead tomorrow morning.
yes it is they said, and we have an offer for you to keep your existing box in another room - for no extra charge - you just have to call this number the CS person said. So I call the number, and having been put through to four different people, all of whom denied such an offer existed. the last person had such a basic grasp of english I am now worried what exactly they have done and whether they cancelled my installation all together. great customer service! why do VM make it so hard? |
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I had this prob when ordering via the email |
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Similar to Kingfry.
I had to call and change my install date as my online order request dates were changed to an unsuitable date with the acceptance email. Phoned them last Wed, agreed 20th for install, and just to confirm, V+ away, TiVo in. No, the CS said, keep the V+ for a different room. But that will cost an extra £6.50, I said. No, I think we can waive that. But several transfers later, couldn't be confirmed. Please phone us back nearer the install date. Today, conflicting info: yes you can have it, but only if we phone you as it's a surprise! (but I'll be at work tomorrow, won't be able to receive a phone call.) Then to a different department: no, you can't get that offer, it was only a special to random customers in March. I don't have a strong need for the extra V+, and so I wouldn't want to pay £6.50 extra, but I would regret missing out if there is the chance to keep it free. Derek |
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Tivo installed today, V+ moved to a different room... and the V+ features have been disabled on it! If I wanted to lose the V+ functionality on it I'd have said so, moving it to a different room = move it to another room, not cripple the thing.
Will be phoning up first thing tomorrow morning to try to get that sorted. |
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No HD channels on there either! :mad:
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:mad: |
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any news on offers for those of us that already have multi room and are simply having one box replaced with Tivo? DF hinted at some kind of offer but I wonder if anyone has actually had anything offered?
At this point it seems that people wishing to go multi room are benefiting from the free extra box offer but nothing (as yet) for people such as myself who paid £200 to activate 2 boxes only a few months ago. |
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Cheers |
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Just ordered. Brand new customer
For anyone wondering - £199 no installation fee. 18 month contract 4th May install date :D |
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Had a call from VM eariler:
FREE Multi-room baby! :shocked::D VM: "Hi Sir, would you like to keep your existing V+ HD box for no extra charge?" Me: "Erm.......OK!" :) |
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Damn you, Virgin! Making me buy a new TV!! :mad::td: (shakes angry fist!!!) ;) |
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I asked about this losing functionality on the v+ box when it was moved to other room many pages back and DF assured me that I shouldnt. I hope not, getting tivo installed tomorrow and box getting moved. Mrs wont be very happy if we do lose the record side.
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Free multi-room offer: yes/no/maybe
Well, that's someone from the TiVo team just off the phone. The latest version of the offer is that it is only to random customers who receive a phone call, and as I haven't had a phone call (except this one!), would I like to keep my V+ for £6.50pm. I don't really need it that much, so no thanks. But I will be a bit miffed if it later turns out I should have been one of those included in the offer. Derek |
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Had mine install today and it is amazing :) 10 outta 10 virgin :). Have tried to look at the apps on my virginmedia but surprise surprise they are having technical difficulties!!!
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I think it can take up to 24 hours for the fact you've got TiVo to register on the systems for the apps and remote record
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When should I be receiving my confirmation e-mail? Signed up on Thursday night, expected it today, nothing.
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I think it is down as it won't let me check my bill or anything!
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I've not been on for a couple of days, my PC almost died!
Are there many people receiving the "An update on TiVo" e-mail. I received it earlier today. The e-mail reads as follows: "Hello Charles Thanks again for entering our prize draw to win one of our amazing TiVo® boxes. We know you didn't manage to get a free box this time round, but we've got something up our sleeves that we think you'll like. We're busy rustling up an offer just for you, based on our 500GB TiVo box. It holds around 250 hours of standard TV, and we're launching it in May. So, keep your eyes peeled for our exclusive offer. We'll pop it in the post for you soon, with a unique offer code that you'll need to quote. While you're waiting, take another look at all the amazing things that Virgin Media TV powered by TiVo can do. Click here to watch our demo video The Virgin Media team P.S. If you can't wait to get your hands on our next TiVo box, our 1TB box is available now." Sorry if this is old news, just thought I'd share with you all. |
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What a farce.
Just spent 30 minutes bouncing around different departments in trying to track down my online order I placed on the 12th - it would appear it doesn't exist despite the screenshots of the order number and the email about the order being received. p*** up in a brewery springs to mind! |
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Is there a global padding setting for all recordings? If the answer is "no" why have they left out such an important feature?
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Yippeeeee!:hyper::hyper::hyper::cleader:
Phoned this morning to CS this time rather than the 0800 number and spoke to someone in the UK! So rather than the quoted 3 week wait... install this Thursday :D Did offer Wednesday but so many things to do. Cheers Guys for the advice given. Just got to gen up a bit on the tivo box. |
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I spent ages over the weekend thumbing stuff and today it has recorded 19 shows based on that, that is a lot to record for one day, it is mostly stuff that I thumbed up so hopefully as new stuff comes out it will record it automatically. Although not a single one of the suggestions was in HD.
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Shame that it does seem like a big mistake!
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That's insane. I know Eastenders always starts early so every episode I record will miss the beginning. They have got to fix that. No comments about Eastenders please. |
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Phoned at 17:40 today whilst I walked home from work and they took my order with no problems (after 30secs on hold while they checked if they could take a Tivo order yet). On the phone for 8 mins, then they called me 10mins later to give me an install date (May 4th) and take my £199.95 by Visa. That took another 4mins. Less than 25min in total. :D Just as prayforsnow said: £199.95 charge for Tivo (which had to be payed up front) No installation fee. 18 month contract. Only other requirement for Tivo was that I had to take TV XL (which I was doing anyway). Hurrah! I think I might call back to make sure the installers aren't going to have any issues, though. My house is on a terrace that is at right angles to the street and although I can definitely see that my neighbour (who is nearer the street, and the main CATV access/inspection hatch and green box) has had cable installed at some point, our house doesn't seem to have. There aren't any of the little access hatches, either. How do they normally run the cable to the house itself? |
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Installed today, about 1hr and 20 mins all in.
Chap had to install a booster for the tivo signal, seems to be working fine. The box feels VERY alien to control just now, but i think that will come with time. It actually feels overwhelming the sheer amount of things it can do, and not really knowing where to start. Couple of Q's... 1 = Pressing ok brings up the mini guide, and say i ve been watching bbc news for 30 mins, i can rewind that the full 30 mins, how do you go about rewinding the content on the other 2 tuners, or do they have to be recording something to do this? 2 = If for talking sake i set a series link for friends, whats the best option to set, rec new&reruns, new only or everything? 3 = Is there a way to make it JUST rec friends on E4, instead of the EVERY channel friends is on, ie CH4 in the mornings, E4, E4+1 ETC ETC? Sorry for all the Q's guys, but thanks in advance for the help n tips! Cheers herby. |
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***sighs*** |
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Getting my tivo tomorrow! between 8 and 1, its weird but been looking forward to this for ages now we are probably going to move up the road to a house in the next week or so, im concentrating more on that at the moment, talk about being stressed!:)
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How do i change the other 2 tuners? |
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1) do you have TiVo installed yet, or waiting for install? 2) are/were you on XL and L packages only as your profile suggests (i.e. not VIP) 3) did you just have the one V+HD box? 4) have you ever had multi-room? Seems weird that mid range package users are being offered upgrade to free multi-room (i.e. TiVo plus V+HD) Boz |
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