Re: [Update] ALL 20>30Mb upgrade discussion
 

So this means it can not be re-activated by virgin and used again by a different user?

It was a long shot but it would have been nice if it would have worked and would have saved me some hassle.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Unfortunately VM won't do that.

Re: [Update] ALL 20>30Mb upgrade discussion
 

get an email to Neil Burkett. I'm sure the CEO office will have the power to re-add modems to the inventory.

Either way, the modem is the right one, the beautiful VMNG300!

Re: [Update] ALL 20>30Mb upgrade discussion
 

There is a chance the CEO's office can re-add devices to the list. They have been hoovering VMNG300's up so they must have a way to re-provision them to people.

Speak to them and mention that your friend has moved to sky so has that modem gathering dust. Offer to send it back to them (as they will be desperate for them) and you may make a friend and get it straight back :p

Re: [Update] ALL 20>30Mb upgrade discussion
 

VM will NOT re-enter any device into their inventory that has not been issued by them to the specific customer.

Notice I said they won't not that they can't.

No doubt Masque, Nopanic and Ben will come and confirm this but they won't tell you why it can't be done except perhaps the system won't allow it.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Computer says no.

Re: [Update] ALL 20>30Mb upgrade discussion
 

I guess it depends if the staff member trying it is limited to software scripts, ie they follow a wizard which blocks non issued modems been added, or if its someone higher up with direct low level access able to manually enter 'any' MAC code. Normally people cant have 2 MAC's on one account but it gets done.

Re: [Update] ALL 20>30Mb upgrade discussion
 

They will not put a modem from another account onto someone elses account so it would be a waste of time emailing them about it.

---------- Post added at 08:21 ---------- Previous post was at 08:16 ----------

It will be registered against the other account and therefore not allowed because if it was everyone would start buying modems from Ebay and start requesting them to be added to their accounts.

Also if you buy a second hand box of Ebay then you will be receiving stolen goods, because at all times the box remains the property of Virginmedia, also the box will not work as it cannot be added to your account, and its only use would be as an expensive doorstop.

---------- Post added at 08:21 ---------- Previous post was at 08:21 ----------

See above.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Message recieved and understood, stick with the super hub and forget the dream of a standalone modem

Since you work at virgin I will assume you have a pretty good idea what your talking about!

Its working at the moment so fingers crossed

Re: [Update] ALL 20>30Mb upgrade discussion
 

You can always email the CEO and request a VMNG300 if they have any left. This is the only dept that can send you one.

neil.berkett@virginmedia.co.uk

Re: [Update] ALL 20>30Mb upgrade discussion
 

We stopped supplying the VMNG300 months ago and switched to the Superhub for all tiers 30Mb and above as they require Docsis 3 equipment.

I have been using a Superhub for 8 weeks without any issues on 30Mb and i have tried it with everything ticked and everything unticked in Services without any loss of service, slow pages or even loss of downloads, plus I have tried this with 7 different browsers all without issue.

The vast majority of customers have no issues with the Superhub and all you will ever see on any forum such as this is mainly complaints.

I am not saying that the are not any issues, just that the majority do not suffer any deterioration of their service that they can see or even notice on a day to day basis or thy would also be complaining.

As for emailing the CEO's office for a VMNG300, you would need a viable reason for them to send one plus any stock is finite.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Thanks pip, I suppose if it's as simple as sending an email then it's got to be worth a shot

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Ive had 4 superhubs it total and all reboot several times a day. Even when its just my iphone connected. The superhub is flawed and if anyone says otherwise has his head stuck in the sand!

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Makes sense really and if anyone will know it got to be someone working for Virgin, do you know a date for the patch which turns the super hub into a normal modem?

Thanks for your advice :)

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8 weeks with no issues I think says it all.

Also why are we not inundated with calls over the Superhub if you think the is a major issue, we get more calls over the changes to MyVirginmedia.

Re: [Update] ALL 20>30Mb upgrade discussion
 

I've had my superhub since October and not had any issues at all. So I don't think it is flawed at all. Some people have a few problems but not everyone does. My head is not stuck in the sand at all.

Re: [Update] ALL 20>30Mb upgrade discussion
 

When it comes to choosing between the opinion of "Support" on the end of a phone and a "Front Line" tech it should be obvious which one is taken more heed of.:D

https://www.cableforum.co.uk/images/...2011/04/52.jpg

Re: [Update] ALL 20>30Mb upgrade discussion
 

Not really as his job depends on us booking them for the customer problems as they do not go knocking on doors touting for business do they as we have to book a timeslot and in order to book a timeslot we need faults to book a timeslot for.https://www.cableforum.co.uk/images/local/2012/10/4.gifhttps://www.cableforum.co.uk/images/...2012/11/13.gif

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Techs dread to put them in! When we had the d-link I used to do a speedtest wirelessly proud as punch to show them 45meg. Now I show it wired and explain I cant help them with there wifi. Thats bad customer service but I cant do anything other than put it to 5ghz mode which means nothing else will work on it other than the dongle!

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I bet you never knew your job depended on support booking a fault for you to fix!

https://www.cableforum.co.uk/images/...2011/05/90.gif

That said at least your job is safe!!:D

https://www.cableforum.co.uk/images/...2011/04/50.png

Re: [Update] ALL 20>30Mb upgrade discussion
 

Unless they fix the hub then they wont need as many staff taking the calls! :)

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Installs are nothing to do with us but all fault bookings are done by Technical Support as otherwise you would have to go door to door in the hope of finding a fault.https://www.cableforum.co.uk/images/...2012/11/13.gif

---------- Post added at 11:51 ---------- Previous post was at 11:50 ----------

Wish we got as many calls as this thread says the are faults.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Aww no smiley this time :(

Re: [Update] ALL 20>30Mb upgrade discussion
 

At the risk of repeating myself.

https://www.cableforum.co.uk/images/...2011/04/52.jpg

Re: [Update] ALL 20>30Mb upgrade discussion
 

Not really more you guys to be honest just because you dislike people not complaining about the superhub you go and do that above.

Even Stephen has had one since October with no issue and I have tried everything you lot say causes issues without any problems, also unlike most of you I have also tested it using 7 different browsers with the same result no problem found.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Odd.

http://community.virginmedia.com/t5/.../447527#M46673
http://community.virginmedia.com/t5/...m-p/447531#M48
http://www.theregister.co.uk/2011/02...superhub_fail/

I am nervous about having that thing installed.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Iggy, I understand that some people are having problems with the SuperHub, but equally I, and others, aren't.

(and I run a shipload of stuff off it).

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I'm merely noting, Hugh, that while some are unaffected evidently some are and it's disingenuous to suggest that it's not without some quite significant bugs.

The argument that it's fine because a couple of VM staff have been running it for a while with no issues, when even the company itself has openly admitted that there are some significant issues affecting a subset of customers, doesn't hold water.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Agreed - however, I have noted a common thread amongst some of the issues are quite complex setups.

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Most people have been running the Superhub without issues otherwise we would inundated with calls, and as that has failed to happen all we have are the problems posted on forums which is probably a very small percentage of all the present users as I doubt that we only have a thousand or so Superhubs out there.

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Are you for real on this Masque?

What you are saying is that since the introduction of the superhub last year the take-up of the 30Mb service and new customers to both the 50Mb and 100Mb total less than 1000?

Sales ain't doing their jobs are they?

Not to mention the few superhubs that have replaced faulty modems even though that number will be insignificant.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Then I could be in some trouble.

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That would be a breeze for a decent standard bit of kit!

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He doubts they only have a thousand or so Superhubs out there...:)

---------- Post added at 13:47 ---------- Previous post was at 13:45 ----------

Whilst not quite as complex as yours (no powerhubs), we have, from the superhub-

Cat 5 cable to a Buffalo Airstation upstairs, which supports my (wired) main PC, an Apple TV on wifi, two PC's on wifi
Cat 5 cable to BluRay player
Wifi to 3/4 (depending if my son/daughter are at home) x laptops downstairs
Wifi to Wii downstairs

and 3 smartphones and an iPod Touch which roam between the Super Hub and the AirStation.

Re: [Update] ALL 20>30Mb upgrade discussion
 

I have got the superhub myself, had it since February & i have had no problems with it at all. Most problems i have found with any router is that a setting on the router or even the pc is not configured quite right.

Re: [Update] ALL 20>30Mb upgrade discussion
 

I have to disagree.

1 desktop + 1 laptop is not a complex network and yet I experience spontaneous rebooting most days.

I have found 2 different downloads that give the 'connection reset' bug.

The wireless is so weak that in the short time I have had to use this device I have had to optimise the channel selection 3 times presumedly because some outside event has affected my signal from the superdud which is in an adjoining room only a few feet away from my laptop.

The auto channel selection option does not work because it is always stuck on the same naff channels (1 - 13 IIRC) regardless of local conditions.

The firewall is still broke even after a firmware update as it breaks some websites.

The inactivity timer in it's HTML pages is set to a frustratingly short time.

The 300mbps mode breaks the superduds wireless.

The dazzelling continually flashing blue lights are a source of distraction unless covered up, which totally defeats the object of having visible status indication.

The frustrating rebooting when certain settings are amended.

The rediculous hoops to jump through to change the default LAN IP, unless that is yet another item that is broken.

I expect I have left out some superdud problems as there are so many to remember offhand.

All in all this appears to be a device designed and programmed by idiots and is certainly not fit for it's purpose.

As for the "Well it works for me so you must be imagining it" line. Well whether true or not, for people experiencing the superdud's deficientcies it doesn't help 1 iota.

I seem to remember getting the same response from the some of the same people when I grew frustrated trying to use VM's grossly inferior (as experienced at my premises) TV product and had a few rants about it.

The only help I got regarding that particular problem came from Sky who cured it completely. God forbid we have to turn to BT - ARGHHHHH!!! - for Superdud relief. ;)

I already have a Be account and am looking forward to them offering some kind of FTTC product.

I now see the logic behind VM's insistance on an 18 month contract for the 30Mb upgrade. :erm:

Re: [Update] ALL 20>30Mb upgrade discussion
 

this has already at least partially been answered.

people have confirmed when ringing up VM staff refuse to log it as a superhub issue and it gets misdiagnosed, this obviously then affects data collected on it.

What you trying to say is there is no correlation between forum and phone support requests.

Have you an explanation as to why I know multiple people (real life offline people) who have told me they have had problems with the superhub (initially poor wireless and setup issues but now also youtube etc. complaints) and when I ring up VM, whether its ceo office or some other dept the person at the other end confirms they have had a large number of calls related to the superhub so seem to disagree with you.

I hope you can understand I take what VM staff say on here with a pinch of salt when we had one claim there was next to no upstream utilisation issues which ignition stepped in on, another claim it was perfect for gaming. I think both were nopanic but not 100% sure.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Ah I left out the Wii and other devices, didn't really have the time or inclination to include everything that is WiFi connected, and missed out the BD player too.

The powerline modems are nothing interesting, just dumb devices to compensate for the Faraday cage like walls in this old place absolutely murdering wireless signals without running cable upstairs - no need for more than the 100-200Mbit/s the PLC hardware can do.

The second AP downstairs is to ensure complete 2.4GHz coverage, with the Pooper Hub doing 5GHz duty for those devices that are capable.

Re: [Update] ALL 20>30Mb upgrade discussion
 

You appear to have overlooked the modifier "some" in my post....;)

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So you totally misread my post, I did not say that the was only a thousand Superhubs out there and if you read it again you will realise your schoolboy mistake as I said I doubt that the is only a thousand Superhubs out there.

In fact the will be at least 100, 000 if not considerably more in circulation and not all of them are on here complaining because they have no issue like me.

The figure of one thousand equates to possible customers complaining on forums as overall that will be a very small percentage and I have used similar statements before and you have read them so maybe you were being pedantic.;)

---------- Post added at 14:49 ---------- Previous post was at 14:44 ----------

When we book a fault we do not have a specific Modem or Hub option to choose as the choices are to do with connection issues, power level issues and therefore have to be generic headings to cover all the equipment types out there.

If I have a specific issue and I am booking an engineer then I will put that in the work order in the 3 lines we are given as concisely as possible.

Re: [Update] ALL 20>30Mb upgrade discussion
 

masque making the classic mistake assuming a silent customer is a happy customer.

As far as the forum goes its only a snapshot of customers who post on there so as such we can only see a snapshot of complaints, the rest are only known to VM. Its a logical assumption that what we see there is a fraction of what happens on the phones.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Why is that a logical assumption?

Standard sales model - one unhappy customer tells at least ten others, one happy customer tells two or three others.

It would appear only to be "logical" because it support your premise....;)

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Not really as if or you had an issue we would call up to complain and as many also have phone with Virginmedia that call is completely free, we get calls about faults that are not even a Virginmedia issue.

Be honest if you had a fault would you just sit there and hoped that it would go away, no of course you would not you would ring up and complain.

The logical assumption has more to do with tinfoil hats as sadly the majority are happy with their connection.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Point taken. ;)

With regard to my post can we then say........

however, I have noted a common thread amongst some of the issues are quite simple setups too.

If so then may we agree that superdud issues can and do appear on any type of set up. ;)

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Agreed.....:D

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are you denying volumes of support calls are many multiples higher than online forum requests?

of course its logical.

its a 'fact' there is more tech support calls than forum support posts. A LOT more.
its a 'fact' the bulk of forum posts relate to either utilisation issues or superhub issues.

its logical to assume that what we see reported on the forums is only a fraction of total complaints of the same nature. This will apply to any broadband isp that runs support forums alongside tech support call centres.

---------- Post added at 16:48 ---------- Previous post was at 16:46 ----------

actually there is various issues I have not rang up about, especially normal tech support as I knew they wouldnt be resolved that way.

I have never rang normal tech support regarding any superhub or utilisation issue only used it when I had a complete outage as they are at least capable of dealing with that kind of problem.

so by your logic I am a happy customer with the superhub with no issues on it.

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Well as we would be unaware of any issues then as far as we would be concerned the answer maybe yes unless the is anything in your accounts notes, as they are what matters.

Remember oddly enough we are not mind readers even though in many cases that would be a virtue.

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I have to disagree with all that. My superhub has been set to auto and is on 300mbps and I get great wireless range and stability. It's never dropped out on me at all since I got it installed.

Re: [Update] ALL 20>30Mb upgrade discussion
 

https://www.cableforum.co.uk/images/...2011/04/65.jpg

Couldn't resist :D

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Strangely, out of the box, my superdud appeared to work great on default settings.

Unfortunately after a only couple of days the rot set in with no network detected, the strength bars quickly oscillating between zero and full strength all the while or just cutting out completely and needing a reboot.

Only optimising the channel selection and setting it 145mbps stabilises the wireless.

I have recommended these work arounds to help many people both on here and the help and support forum.

It certainly is not an uncommon state of affairs despite your assertion derived from your own experience.

Re: [Update] ALL 20>30Mb upgrade discussion
 

I'm pretty hacked of that masque hasn't got an issue, what's different? Is it a 3 channel bonding fault? Motarola bsr fault? Wifi interference? I want it to work 24/7 with no drop outs. This new hub is once or twice a night

Re: [Update] ALL 20>30Mb upgrade discussion
 

On a Cisco without any issues my downstream is -3 on all 3 downstreams and snr 38, upstream 46.

I have the R25 firmware and can run it fine with everything ticked or everything but IPSEC and PPTP unticked, I can view Youtube and download without issue and the 7 browsers on my machine all work.

I am using Windows 7 Ultimate on a Dual core 32 bit system with MSE for security all pretty standard stuff.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Actually, at least 4 of my friends in the past 12 months, have had faults with their service (not superhub related), and just accepted it, because they "don't want to talk to the Indians". They are quite willing to wait till out of contract and terminate. All because of the Indian call centers.

So its a fallacy to think that just because people don't call in, that everything is hunky dory.

Granted, you won't be aware of any faults, but that does not mean they don't exist.

Re: [Update] ALL 20>30Mb upgrade discussion
 

I am not Indian and nor are my 200 colleagues in the Liverpool office who are available from 0800 until 2200 Monday to Friday and 0800 to 1600 Saturday and he can always call Retentions like many others do just to ensure an English call centre.

If you do not ring up no one will ever know and he will continue to get angrier as he is paying for a degraded service so with that in mind he must call in as why should he wait out his contract so he can cancel when a single call may resolve the issue.

Plus how many go down the CEO route as well to get their connection fixed.

The way I look at it is would you be willing to pay me £50 a month direct from your bank for 12 months for nothing, if so let me know.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Exactly.

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That's sheer laziness as apposed to anything else. Sure the indian call centers are annoying but you have to persevere otherwise nothing gets done. Or just ring at an early time when you get an english call center. A few minutes effort instead of waiting up to 18 month for a contract to expire on a faulty product is literally nothing.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Not really because if you fail to ring in you are may as well cut off your nose to spite your face as you are paying money for a service.

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The Indian TS is just an insult and merely shows the contempt that VM have for there subscribers. I have no problems with off shored support from my Bank or Be for example but the cowboys VM retain are worse than useless with many having a poor command of the English language. It would seem VM's only criteria in this area is cost.

The help and support forum is really just a black hole and no better than India if you need help.

No matter what time, I have never been lucky enough to get a UK agent when phoning in. Although I am retired I really have better things to do than continually dialling VM, negotiating menus and listening to excruciating muzak all day in the vain hope of contacting a UK agent.

It would seem Thinking Of Leaving is the only hope of getting help. Not surprising as losing money and increasing churn seems to be all VM is concerned over. However I wouldn't bother them over superdud problems as all they could do is send me another.

For now I have found workarounds for my superdud problems although the (at least) daily spontaneous rebooting is worrying as one day it won't come back up.

Hopefully Bridge mode will appear and will work so I can dump the router side of this piece of junk. I don't think the router side of this device will ever be bug free.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Mick is bang on sorry to say.

Is it a sign something is messed up in VM when people have to use either the retentions line, CEO office or neil himself to get faults resolved? It shows how bad tech support must be at VM.

For obvious easy to diagnose faults such as outages and modem drop outs, the tech support may be adequate, but thats about its limit.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Managed to get through to the UK for the first time in ages today, my god what a difference. The first thing she did was check my signal levels and found they are a little on the high side so is sending someone out first thing tomorrow to sort it.

If that was India, they would work through to the first bit of equipment I own (my laptop since my router was replaced with the terrible superhub), rather than Virgin Media own then blame my connection issues on that and tell me to phone the manufacturer.

I asked about the R25 firmware issue too, and she actually knew what Firmware was. Unfortunately she hadn't had information provided to her about the Streaming and Download issues but she said she would raise them for me.

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Sorry to ask but im not sure if this has been covered before. I am currently on 20MB with the VMNG 300 as i used to be on 50meg before downgrading to 20. If i upgrade to 30meg now can i use my existing equipment or do i NEED to use the superhub? Also am i still subject to the £30 activation fee even though there is no real need to replace my modem as it runs docsis 3?

Re: [Update] ALL 20>30Mb upgrade discussion
 

from what iv heard, if you be persistent, you will be able to get them to activate it on 30mb. you should start with retentions and if that fails go to CEO level

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Pretty normal call by the sound of it, so remember if you get an email in the next week or so to reply back positively and name the agent if you remember her name.

---------- Post added at 16:17 ---------- Previous post was at 16:15 ----------

The should be no problem putting you on 30Mb as you already have a Docsis 3 modem and the £30 charge should be waved, your bill could go up slightly though if you are on a Retentions deal.

Re: [Update] ALL 20>30Mb upgrade discussion
 

I will do, can't remember her name though unfortunately. I have never had a feedback email after speaking to someone in India though, do they only ask for feedback on the UK call centre?

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It should be for all call centres but it is only a 1 in 10 chance that one will be sent as they do not come from us but an independent source.

Plus you do need an email address to be registered on your account.

Re: [Update] ALL 20>30Mb upgrade discussion
 

The most kudos'd post on the VM community forums 50Mb section - http://community.virginmedia.com/t5/...Hub/m-p/339615

Re: [Update] ALL 20>30Mb upgrade discussion
 

get your denial pic on standby ignition :D as the denials are probably incoming again.

Re: [Update] ALL 20>30Mb upgrade discussion
 

About what exactly.;)

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I will say the ip flood protection does cause problems with quite a few internet sites, so why use that feature. Other than that i still get no difference in speed with the super hub over the modem router set up i had before. On speed test sites i get 30.63 down & 1.07 up (area not upgraded for up load speed) Real world download speeds of 3.6 MB/s, i can't fault vm for speeds.

Re: [Update] ALL 20>30Mb upgrade discussion
 

even web pages load quicker for me since the removal of the superhub

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http://www.theregister.co.uk/2011/04..._still_wobbly/

https://www.cableforum.co.uk/images/...2011/04/65.jpg

Re: [Update] ALL 20>30Mb upgrade discussion
 

https://www.cableforum.co.uk/images/...2011/04/52.jpg

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you should be denying anything, the superhub would have half the fuss if the firmware was built properly, i could do better on a bucking bronco

Re: [Update] ALL 20>30Mb upgrade discussion
 

Mine works fine without any issue so the head in the sand belongs to the people who refuse to ring in just incase they get an Offshore agent.

Re: [Update] ALL 20>30Mb upgrade discussion
 

The head in the sand in this case belongs to someone who thinks the statement 'Mine works fine without any issue' has any relevance to the wider picture, which is clearly not so rosy.

However often you repeat that mantra it doesn't mean that others don't have issues.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Agreed, Igni - however, some others also seem to be stating that their problems are the norm.

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I am talking about people stating that they will not call in to get a fault fixed because they may hear an indian voice and would rather wait out their contract and continue to pay for a service they are unhappy with.

Remember you voted with your feet over 50Mb and anyone that does not complain as you did must be a fool.

They are the people with their heads stuck in the sand, either that or they are mad.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Quite well put and explained the relevance of my post 100%. Thanks Igni.:D

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Masque in all honesty they dont need phone calls, its quite clear already on their forum feedback and the bad press there is a significant problem.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Call up and say what? I've had 4 all the same? What shall I do next? Let some Indian tell me to switch it off? Change to wep and 54mbit mode?

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R26 is ready for testing and they think it will fix the streaming issue: http://community.virginmedia.com/t5/...11/td-p/453763

They are asking for testers now, and looking to put it live by the end of the week if it works ok. Or in other words we will release it regardless of the feedback we get and manage to break something else in the process.

Re: [Update] ALL 20>30Mb upgrade discussion
 

What bad press is that as not seen any but would appreciate any links as I suppose would others.

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I posted on the beta forums they should have kept bridge mode at the top of the list, because if that is released and working people will be much more forgiving of bugs as bridge mode would bypass them. Instead VM seem to be delaying bridge mode as long as possible to try and make people to not want it anymore.

Re: [Update] ALL 20>30Mb upgrade discussion
 

"If this testing is successful and the firmware resolves the problems you've seen then we aim to distribute this firmware to all Super Hub users by the end of the week."

Gives plenty of time for testing and reviewing any feedback received:confused:

What IS the point of asking for testers if it's going live by weekend?

Re: [Update] ALL 20>30Mb upgrade discussion
 

I have plugged in my superhub and asked them to push R26 out to it asap. I will do my best to test it, cant guarantuee VM will take feedback serious tho.

Re: [Update] ALL 20>30Mb upgrade discussion
 

The top post on this page.

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Just for the hell of it I've applied to be a tester, don't mind using my VM connection while it lasts.:D

I like the idea that they've used this for the app form.

It may well encourage customers to set up their own surveys!:D:D:D

Re: [Update] ALL 20>30Mb upgrade discussion
 

I want this "free" (£30) upgrade but they said I would lose the loyalty discount, bit of a joke

Re: [Update] ALL 20>30Mb upgrade discussion
 

Where VM is concerned there is no such thing as "Loyalty" or have you only just realised this?

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in the meantime I am browsing with the firewall on so can stream and download so is somewhat sluggish :p.

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Matches the customer base ;)

You know, for a device that apparently has no major issues they seem to have gone to pains to emphasise how fast they worked on things to resolve the issues.

To me that looks like a high priority patch - from beta to live in less than a week and worked on 'round the clock'?

Re: [Update] ALL 20>30Mb upgrade discussion
 

Don't make me laugh Igni!

Round the clock?????????????


To me that looks like a high priority patch.

Why?

Didn't they get the priorities right in the last one?

Put out for testing late today with customers?

Who they trying to kid??

Re: [Update] ALL 20>30Mb upgrade discussion
 

It's probably just the R24 firmware with SSH access removed.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Brilliant news, I contacted the CEO office and they sent me a VMNG300 (a brand new one as well!)

Its all up and working now! :)

Getting better speeds than the superhub and I can now view everything again! Woohoo!

Out of interest what are the differences between the superhub and the VMNG300? (Technically) Is one more future proof than the other?

Whatever the weather im a very happy bunny now!

Re: [Update] ALL 20>30Mb upgrade discussion
 

the tech that came to my house said thats the biggest complaint VM gets is the indian call centers...

even some times when i get uk guy they are from the north and just as hard to understand for me.. they speak so fast and its like they are speaking another language they may as well be speaking chinese lol

but the offices in the north are so much cheaper then south in cambridge or london they would rather have any uk call centers in the north, i applied to work in VM as a broadband advisor and i got the interview but it was in manchester :( that would of been one sweet job.. so instead they pay some indians 2 cents a year and save millions and hopefully are able to offer us cheaper prices and faster connections with the money they save _ you dont really need to calls upport much because of the great service they offer.

Re: [Update] ALL 20>30Mb upgrade discussion
 

VMNG300:

4 channels
Dosent crash every day
Is a standalone modem.

Superhub:

8 channels
Useless wireless
Isn't a standalone modem
Crashes daily*

So the hub is more future proof with capability to bond to more channels, but VM don't currently use more than 4 at a time so there is no disadvantage to having one.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Superhub caveat - for some people....;)

Re: [Update] ALL 20>30Mb upgrade discussion
 

I have the superhub and it has not crashed in the 9 weeks that I have had it installed, it has the R26 firmware and I am presently running it with all these ticked in Services without any issues on Youtube or Downloads.

Firewall Features Enable Ipsec PassThrough Enable PPTP PassThrough Enable Multicast Enable Port Scan Detection Enable IP Flood Detection Enable

Re: [Update] ALL 20>30Mb upgrade discussion
 

Sorry Masque but this response is getting jaded to say the least (just like hen's teeth!)

Your continualy spouting of it smacks of company bias.

Why can't you just accept that their are quite a few users suffering problems with it and the fact that you haven't seen the same problems does not alleviate the problems that other users report including one of VM's install techs, I don't know if jb66 is direct or contract but that should not matter, even he is having issues!

Re: [Update] ALL 20>30Mb upgrade discussion
 

vmng301 8 channel variant of vmng300 ?