Cable Forum - VM News Another Price Increase

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Re: VM News Another Price Increase

Ever thought of going to another provider, if you are so unhappy with the service?

btw, googled "OFCOM Virgin Media warning" and can’t seem to find anything recent or relevant about OFCOM warning VM about their treatment of blind customers - can you help with this?

Re: VM News Another Price Increase

Quote:

Originally Posted by Hugh (Post 36111538)

Ever thought of going to another provider, if you are so unhappy with the service?

The main reasons that people don't leave Virgin are technical and contractual reasons (and they know it) though competition is now hotting up which, hopefully, will improve things.

---------- Post added at 10:57 ---------- Previous post was at 10:55 ----------

Quote:

Originally Posted by Hugh (Post 36111532)

Could you provide a link to that, please?

https://www.cableforum.uk/board/show...php?t=33710780

Re: VM News Another Price Increase

I didn’t ask about "people", I asked you…

Your link doesn’t back up what you said - that’s just you cutting/pasting another thread you started on Digital Spy…

Re: VM News Another Price Increase

Quote:

Originally Posted by Hugh (Post 36111546)

I didn’t ask about "people", I asked you…

Your link doesn’t back up what you said - that’s just you cutting/pasting another thread you started on Digital Spy…

This thread contains the information that you asked for. I decided to provide this in a new thread so as to not drag this one further off topic.

Re: VM News Another Price Increase

Quote:

Originally Posted by RichardCoulter (Post 36111535)

There's a difference between going with a 17 year old and a 13 year old, even if both were illegal at the time at the place where the act took place.

No there isn't Both child abuse and indefensible. And "going with"? Don't try to defend the ( Alleged) HRH Abuser

On topic.
I and many others have had Equal levels of service from whatever country the call agents are in. Courtesy goes a long way

Re: VM News Another Price Increase

Quote:

Originally Posted by 1701-e (Post 36111552)

I disagree. I think it's ridiculous that someone can have sex with a 17 year old here and it's fine, but if they go to America it's classed as child abuse. I'm not particularly linking this with Prince Andrew, but I have more of a problem with the trafficking/prostitution angle than the woman's age.

I've had good and bad agents too, but on balance had more bad from abroard. I'm not sure of the relevance of the obvious fact that common courtesy should be used, though if it wasn't (for whatever reason), I would expect agents to remain professional at all times regardless and not treat the customer any less favourably, which may be unlawful.

Re: VM News Another Price Increase

Quote:

Originally Posted by RichardCoulter (Post 36111522)

Sure, but I was talking about my experience.

In my experience, places like India, the Philippines, Thailand etc are known to be rife with bribery, corruption etc. It's perfectly possible, even the norm, for even their police to accept bribes to make criminal offences go away.

I've just been reading an account about a group of lads who were on holiday. One of them sneaked off from the main party and was found having sex with an underage boy. His friends had no idea that he was into such things. Anyway, the boys mother called the police to make a complaint and the offender was put into a local police cell for three days and let out after money was paid to the police and the boys mother. He would have got into much more trouble over here, but money talks in these places where money is tight.

So, what I meant regarding the foreign call centre that Virgin use is that, in such countries, it's probably viewed as acceptable to go back on an agreement and simply try to bat away any complaint as "a mistake". Thankfully it doesn't work like that in the UK. They obviously draw upon their in experiences and culture. I once mentioned that my TV had broken and she thought that I was expecting Virgin to replace it, so I was advised that "I had to go to the market" to buy another one! I didn't bother explaining that I would never buy a television from a market :D

What we would regard as being ripped off would simply be seen as a successful business transaction by them.

Thats an awfully broad brush to be painting across entire groups of people, they do have to follow UK laws on consumer rights regardless of where they are based. I don't think its like that at all and I work with colleagues in those countries along with Egypt.

Re: VM News Another Price Increase

Quote:

Originally Posted by Aye Up (Post 36111650)

They may be supposed to adhere to UK laws, but at some companies they don't, in my experience. They just blindly read off a script without any thought or common sense. Appalling English skills play a part too.

They will often refer to vague policies/procedures that they have to follow yet, when pressed, are unable to expand further. Often their responses are just meaningless waffle that don't bear any resemblance to what has actually been asked.

When pressed further, they start unprofessionally ignoring customers either out of rudeness or because they simply don't know what to say.

They often have no comprehension of UK laws, try to manipulate people, blatantly tell lies or mislead people to achieve the outcome that they want. I've previously given examples of what staff working on behalf of Virgin have done to support my view.

Another example is Uber Eats staff (maybe this is a policy introduced by management, nobody knows because you can't get a sensible response out of them) are now saying that, after an undisclosed number of issues, they outright won't refund for missing products or orders! This is totally against the law and there s no transparency at all.

Even forwarding on a copy of the actual legislation to show them that what they are doing or not doing is against the law is met with their usual nonsense in return.

They tried it with me until their CEO received a solicitors letter. If you do a search under 'Uber Eats won't refund me', there are plenty of other cases. Some have even had to go to the Small Claims Court or do a Chargeback via their bank to obtain a refund!

Requests to speak to a manager are either inored, discouraged or needs repeated requests. Then, you find that the 'manager' isn't a manager at all, but simply another member of frontline staff. If they are a manager, they are seldom any more knowledgeable or professional than those working under them. You can add Amazon, Deliveroo, Just Eat, Samsung etc to those that behave like this.

In the case of Samsung, I wanted details of how to factory reset a tablet. The idiot on live chat wanted me to pay to send it back to them as a repair! I've had better quality conversations with toddlers- in all seriousness.

If the people that you work with aren't like this, that's great to hear. Maybe it's different across various industries, I really don't know.

Re: VM News Another Price Increase

Mmmm, seems to be one common factor about these problems with so many different companies…

Re: VM News Another Price Increase

Quote:

Originally Posted by Hugh (Post 36111732)

Mmmm, seems to be one common factor about these problems with so many different companies…

Probably all made up. Never known one person need so many CEO contacts.

Re: VM News Another Price Increase

Yes, I was just thinking how some posts remind me of the ex father in law (long since departed).
He was a 'bullish' manager at his workplace until his knees gave out due to his size and lifestyle, rendering him unfit for work and subsequently disabled.

Frustrated at being unable to leave the house he turned his hand to writing letters to the local rags, all complaining about one thing or another. The more they printed the more he wrote, believing himself to be some sort of 'peoples champion'. He also inflicted his 'views' on visiting friends & family, unable (or unwilling) to see that his ever increasing 'self importance' was slowly driving everyone away.

Sad really, because if he'd focused his attention to positives rather than negatives he'd have had more people willing to get him out of the house socialising and visiting community hubs etc.

Re: VM News Another Price Increase

Still no news of any price rise for me. Maybe I'm lucky or the postie has decided to spare me the news !

Re: VM News Another Price Increase

Quote:

Originally Posted by Mr K (Post 36111743)

Still no news of any price rise for me. Maybe I'm lucky or the postie has decided to spare me the news !

Maybe check your post Mr K, I got a letter today :(

Re: VM News Another Price Increase

Quote:

Originally Posted by RichardCoulter (Post 36111553)

Just googled age of consent,parts of Europe it's 14 . As well as lots of other countries . Making No comment.

Re: VM News Another Price Increase

It is very bizarre that VM are having a 'Winter Sale' for new customers, paid for by charging their existing customers even more every month.

I need to ring 150 this week anyway as my 18 month contract finishes in around 3 weeks and VM are proposing to change my monthly payment from £93 to £111, what's that around 17%?