Re: VIP/VIP+ New and Improved VIP Package
 

I am watching Sky Movies HD right now (Castaway)and had them all day.

Re: VIP/VIP+ New and Improved VIP Package
 

Still not receiving Sky Sports and Movies HD channels, in Stevenage area, despite confirmation e-mail from Diane Craig on 30/7 stating they would be appearing on my next bill charged at £7 then with a £7 discount. Anybody in the area actually getting the new HD channels ?

Re: VIP/VIP+ New and Improved VIP Package
 

I'm in the same boat as you Cozzy, at least when I left for work this morning.

Re: VIP/VIP+ New and Improved VIP Package
 

No Hd channels yet did get a reply from the offer acceptance, but only because I queried if it will be for both boxes and was told no,have spoken to CS and was told will get them sometime today

Re: VIP/VIP+ New and Improved VIP Package
 

Mine just kicked in .. strange as Internet went down at the same time for a min or two ... but no loss of TV ...

so for those still wondering .. things do happen on VM ........... eventually :)

Re: VIP/VIP+ New and Improved VIP Package
 

Hi Guys & Gals
Just to let you know, Phoned CEO's office this morning, asked about £7.00 discount ( thanks to the forum) for HD package as I am on VIP, was told told, off course sir, went live about 1 hr ago, was also told only for 6months as new packages due , no mention of 12 month contract
All I can say , excellent service!!
I have been with cable since its start in SE London and can say that when you get all the crease ironed out it is great, ( so long as you don'nt have to talk to the sub continent)
N

Re: VIP/VIP+ New and Improved VIP Package
 

Can any one give me any pointers of how to approach this, I as many of yourselves don't like how we have to pay more when we are on a package that is supposed to include everything.

Re: VIP/VIP+ New and Improved VIP Package
 

Hi all,

I have read the thread with interest and have the following to say:

I been a VIP customer since the V+ box was introduced and was suitably impressed with the package - especially as the broadband was routinely upgraded to match the fastest that VM offered - until 50MB came out.

I currently pay £93.74 service charges as follows:

Telephone Rental £11.99
Talk International £1.50
Talk Mobile £1.50
Talk Unlimited £7.95
TV XL £24.50
Additional V Box £15.00
V+ HD Box £10.00
Add STB Disc. -£9.50
Phone, TV, BB Saving -£34.95
BB XL £37.00
Paper Bill Charge £1.25

Movies & Sports £27.50

I have now removed the Paper Billing, but this still puts me at £92.49 - £3/month dearer than a new customer (after their initial period runs out).

Armed with the information from this thread, I used the customer contact email page and ask the question about being overcharged and also about the £7 discount for VIP customers for teh Sky HD channels. Here are the [editied] replies to my queries:

Thanks for your e-mail to Virgin Media about the charges applied to your account for the VIP package.

We are sorry you feel you've been overcharged for your services.

No explanation or indication that the guy had actually looked into this...

We are sorry to inform you that the £7.00 discount for VIP customers subscribing to the Sky Premium channels in HD is not available. You can view the Sky Sports and Movies collection in HD for a monthly charge of £7.00 per box.

This seems to contradict what others have been told in this thread.

I think my next step will be to try a phone call to customer services and failing that an email to Neil Berkett...any advice anyone?

Re: VIP/VIP+ New and Improved VIP Package
 

HI I and many others are receiving the discount. Go straight to the top and email Neil Burkett's Office like all of us others did and you will get the discount.

Re: VIP/VIP+ New and Improved VIP Package
 

The VIP customers have got the discount by emailing Neil Berkett, not by contacting CS.

I would do it that way.

Re: VIP/VIP+ New and Improved VIP Package
 

Gone straight for the email - thanks guys, I wait with baited breath for a response!

Re: VIP/VIP+ New and Improved VIP Package
 

wow... you don't post much Ed! :D

Re: VIP/VIP+ New and Improved VIP Package
 

Just got home from work and HD Sports and Movies all present and correct, nice one VM.

Re: VIP/VIP+ New and Improved VIP Package
 

Well I just called up and found out I am no longer in a 12 month contract. I also found out the Sky HD Channels are on a 30 day rolling contract not 12 months. So once these new VIP packages are launched I will see how it works out from there.

Re: VIP/VIP+ New and Improved VIP Package
 

I phoned retentions this morning and they gave me £9.05 discount! Now paying £87.94 for VIP with an extra V Box with a new 12 month contract. I'm still waiting for the HD channels to kick in though!