Re: Virgin Media Customer Service- Your Personal Experience
 

Had a fault with my Broadband. Tried all the obvious like cables, switching off power etc without success. Tried to contact Virgin service by phone - waited 30 minutes without success. Next time cut off. Time after that cut off. Fourth time waited 40 minutes without success. Then had a bright idea - phone the option that I wanted to leave Virgin. Got through straight away ! ! ! Explained to the young lady that I had a fault and unless it was fixed I would leave Virgin. Surprise, surprise, within ten minutes an engineer rang back and asked for my mac number. He agreed that I was not receiving a signal and booked in an engineer to sort ot the problem. The following day my broadband was up and runnning again. Phoned Virgin to tell them all was OK after waiting 20 minutes to get through. I spoke with a lady in India who I could barely understand to cancel the engineer coming. To sum up Virgin Broadband is excellent but their service scores -1000 out of 1000. It's by far the worst I have ever experienced not to mention 5 hours of my time.

Re: Virgin Media Customer Service- Your Personal Experience
 

Eurosport often seem to suddenly change programs without telling customers so,Given that its almost impossible to find a way to talk to eurosport themselves, i called virgin.
All i suggested was whether someone could call Eurosport and try to encourage them to at least tell customers whats going to happen to a cancelled program.
The Virgin reply was they could do nothing because they had no number for eurosport nor ever spoke to them.
Virgin simply bought packages and didnt speak to them.
Seems a wierd way to negotiate what i though were complex contracts.

Re: Virgin Media Customer Service- Your Personal Experience
 

CSR's won't have numbers for Eurosport, but the business obviously does. We are not responsible for the output of the channels with regards to late changes etc. I would suggest contacting Eurosport via their webpage.

Click Me!

HTH :)

Re: Virgin Media Customer Service- Your Personal Experience
 

I did realise that virgin have no control over the situation and made that clear in the first thing i said to them. Just dissappointed that there was no way virgin could at least let eurosport know that thier service was not as good as it could be.
Eurosport dont reply to customers who email them or try to contact them.
(By the way, being told that NO ONE at virgin ever talked to eurosport, even during contract negotiations, was taking me for a fool)
ps.The only contact points on the link are not for customers by the look of it. Careers, press, advertising, program licencing are the options.

Re: Virgin Media Customer Service- Your Personal Experience
 

hit and miss

Re: Virgin Media Customer Service- Your Personal Experience
 

I am using Virgin 10 Mbps link and I have never had any problem.

I will recommend it to all friends and everyone.

Thanks

Re: Virgin Media Customer Service- Your Personal Experience
 

New smart cards - what a joke

despite chasing ours for over three weeks after we were told we should have it , Virgin eventiually decide to send another

4 or 5 days later it arrives ~ installed ~ get the Congrats screen, then after 24 hours or so - cant record, Cant get V+ services, losing channels - cant stop / fwd or rewind -- and now down to basic freebie channels

Infact I get more on my freeview box in the spare bedroom.

OH - and a second card arrived 3 days later -- same thing

Now I apprecite that things go wrong, but why is there such a long wait for an engineer to visit to resolve it ? Could it be that Virgin are having so many problems that the engineers are over stretched ?

I am seriously thinking if I need the hastle and especially at the price, because it's not just the cost of teh Virgin, but the fortune on the phone to call them, and now having time off to let the engineer in ~ I can see why people use the streaming versions on the net

I dont measure a company by what they provide, but how they resolve issues when they go wrong and on a scale of 1 to 10, I give Virgin minus 8
One p***ed off punter !

Re: Virgin Media Customer Service- Your Personal Experience
 

Sorry to hear you are having problems, the majority of customers have had no issues in regards to the card swap. You may have a faulty chip reader in the box that only came to light once the card was removed?

Hope it gets sorted soon for you. :)

:welcome: to the forum BTW

Re: Virgin Media Customer Service- Your Personal Experience
 

---------- Post added at 09:20 ---------- Previous post was at 09:20 ----------

Look this thread is from 2007 and VM are still as crap as they were then.

I hate this company with a vengeance.

The two worst companies I have had the displeasure to deal with are without question Three Mobile – man they are seriously crap and VM – really poor service all round, with a technical support system which basically doesn’t work at all.

I would rate VM as being worse than the NHS – I know; but it is.

How the VM CEO keeps his job is a mystery to me!

Re: Virgin Media Customer Service- Your Personal Experience
 

There is another way for customer support rather than the phone.
For another week or so virgin media has news support group.
Its soon to be replaced by a help and support forum here:
http://community.virginmedia.com/
At a certain date the staff manning the newsgroups are moving to the help forums.

Re: Virgin Media Customer Service- Your Personal Experience
 

22nd March is the official date for Support on the forum :)

Re: Virgin Media Customer Service- Your Personal Experience
 

Cool - I'll give it a go. Thanks.

Re: Virgin Media Customer Service- Your Personal Experience
 

well im a staff member and tbh the card swap has been nothing but hassle all we get is unactivated cards and lost in post WTF is going like sort it out!!!

Re: Virgin Media Customer Service- Your Personal Experience
 

Customer services at Virgin are as much use as a chocolate fire guard, if they are not lying to you then they are telling you the wrong information and calling back up later to correct their mistakes.

I took the step a while ago of recording every conversation with Virgin Media as I was so sick of the lies, obviously I inform them of this before we start and most of them are happy to be recorded and give me things like their name and such for my own records but every now and then you get asked to redial and try again.

I admit that I can't play the calls back to anyone on the Virgin side even if they lied to me but at least I have names to trace their lies when contacting the complaints section. Even then though if you do complain and get contacted by someone from the head office they turn out to be the biggest liars under the sun.

They have some major problems at the company :rolleyes:

Re: Virgin Media Customer Service- Your Personal Experience
 

What's up everyone, I'm new to the forum and just wanted to say hey. Hopefully I posted this in the right section!