Re: New Speed Upgrades 8th March. (Part 4)
 

I had a couple of people who called in with that today. Winds me up when some muppet in customer services changes the package THEN removes the old package, as that just tells the STB that broadband is to be removed.

Re: New Speed Upgrades 8th March. (Part 4)
 

carter do you work for NTL? If so do you have any idea why i cant upgrade via the NTL webpage?

Re: New Speed Upgrades 8th March. (Part 4)
 

login to ntl: Broadband Internet - Connection Speed Upgrade Unable to upgrade your connection speed We are sorry that your current package or connection speed is not appropriate for an online speed upgrade. Please call customer support on 0800 052 2000 for further assistance with changing your service level.

this is what i get manually upgrading my connection via website, any ideas???

im on 1.5mbit at the mo n'd i live in burnley

Re: New Speed Upgrades 8th March. (Part 4)
 

i get the same problem as you fatlip :(

Re: New Speed Upgrades 8th March. (Part 4)
 

Nope because i only found out about it myself about two hours before i finished today! :D


What message do you get when you try to register it?

Re: New Speed Upgrades 8th March. (Part 4)
 

read the post fatlip made. I get that message

Re: New Speed Upgrades 8th March. (Part 4)
 

Is that through the Cable Modem guys?

From the wording that i've read, it suggests that some areas may need to be upgraded. I'd assume this would mean the UBRs and the DHCPs. If thats the case they may need to ensure they can take the upgraded speed in those areas before they can allow customers to upgrade.

Re: New Speed Upgrades 8th March. (Part 4)
 

This is what the associates will have been told to tell customers

Some people don't seem to relise just how big of a task this actually is. There are thousands (sorry millions accourding to ntl) of customers who are going to get this upgrade. DO you really think tehy would risk the network by putting everyone on at the same time? If something goes wrong it would be chaos. We already have people calling in to get the speed inscreased because "it's the 8th and im still on xxx speed" No official word was given prio to the upgrades for good reason.

Give it time mate, it will come sooner rather than later. Like other people have suggested in here, give CS a call and _kindly_ request it. I mean come on, it's only one day. Before you even knew about the speed increases you were probably more than happy with what you have. Now you hear some customer are getting higher you want want want.

Im on the 2Mb now mind and I can tell you, it's brill:)

Re: New Speed Upgrades 8th March. (Part 4)
 

cable modem 4 me m8, i live in burnley

Re: New Speed Upgrades 8th March. (Part 4)
 

I had somebody call earlier who wanted to know why he was only getting a 2mb connection when it was upgraded to 3mb.

Took him to a couple of download sites and he was getting a quicker speed than the average 3mb connection should be getting.

He still didnt believe me though! :D they never do when that happens!
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i have no idea about particular areas tbh. I dont get told enough regarding these things to know why some people can and some people cant. All i can do is suggest possible reasons why, they're all just my own opinions and would be the same opinions i would have if i didnt work for the company.

Re: New Speed Upgrades 8th March. (Part 4)
 

I had problems upgrading via the website as it kept on saying it couldnt detect the MAC address. Rang up CS who tried to put it through and didnt work. Was then told to phone SACM console support (that right?) and they said they couldnt do it and it was not recommended to do so as the modem would most likely go into pre-reg mode meaning no connection as NTL are having numerous upgrade problems!!

Anyway, decided to move my computer to where the modem is, and try the website without going through the wireless router, i.e. direct via ethernet.

Worked a treat, and within 2mins was up and running on 2mb.

Sorted. :D

Re: New Speed Upgrades 8th March. (Part 4)
 

I have ALWAYS been kind and friendly to CS, even if they have been short with me and hung up on me :mad: (she will never do that again)

I always try and get them laughing, 'cos I know they put up with a load of crap. But I just want them to know what they are talking about.

Re: New Speed Upgrades 8th March. (Part 4)
 

It doesnt help that we are told one thing in communication, but then find out for ourselves that another completely different situation is in place.

Re: New Speed Upgrades 8th March. (Part 4)
 

CS done that? All the time I've dealt with them they've been spot on! (Bellshill) now faults! they're a diff kettle of fish altogether haha ;)

Re: New Speed Upgrades 8th March. (Part 4)
 

A few reasons as to why you may get this error.

1.you have a ps2 or xbox package.
2.you have a broadband plus package.
3.you have recently upgraded or downgraded your account.
4.your using a set top box.

If you have 1 of the above and are getting the error messge you will need to call cs to get your speed upgraded.