Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Just checked that's 2 v6 with one having a code so that's it's free

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

So what was the purpose of registering interest if you then have to ring up and order it anyway?
When other people have been offered the new v6 boxes for free I'm not about to rush and ring Virgin to give them money for something I 'may' get for free.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Yep same here, 2 V6 boxes for £64.94
Installation date not until Feb though :-( booo lol

---------- Post added at 11:30 ---------- Previous post was at 11:27 ----------

I think having two V6s installed for £65, I must have got something free as they should be £50 each plus £15 installation. Always worth talking to them

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Sounds like they are now charging people for the upgrade AND cancelling any loyalty discounts at the same time. I strongly suggest people check their forthcoming bills extremely closely if they want to be a part of this shambles. I would have suggested making a note of the person you speak to and made detailed notes/record the conversation but with VM it doesn't seem to matter as they seem happy to tell you anything and then charge differently down the line. I know from personal experience that they can agree an offer with you and then "change their mind" (their words, not mine) and charge whatever they like without letting you know and there is no comeback. Registering a complaint and asking it to be escalated for someone to call you back, just gets ignored, in my experience.

Seems like they are giving the tablets away for free to new customers, maybe they have realized there is no market for a 14" tablet (with VM restricted old version of android) when you can get much bigger tv's with android built in for the apps (for much less cost) - does TubbyTablet even have the means to remotely change volume/channel?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Thank God for that I've just spoken to 2x different people to check there was 2x v6 on order for 64.99 glad someone else is getting the same was beginning to think something was up with the order

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

First person I spoke to at VM didn't have a clue what was going on.
Second person was very helpful. Confirmed the £64.99 was for both V6s and possibly included both activation fees too.

I was told that my VIP package would go up by £10 a month, so seems they are charging a monthly fee of £5 per box, which I didn't think was too bad.
My loyalty discount also absorbs some of this cost anyway.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Glad to hear that, a woman originally tried to charge me £154 for two boxes

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

It was a woman who I spoke to first too....they really haven't got a clue hahaha lol uh oh sexist alert haha ;):angel::D

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I was told the same as you , and my monthly payment would go up by £5

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Virgin stated our package won't go up as a result. The fees for TiVo remain the same,there is no reason for a £10 charge as the box comes with no additional fees and no hidden charges

"Virgin Media will also undercut Sky on the cost of upgrading. Subscribers to top tier cable packages will not be charges extra, whereas Sky Q introduced a ‘super premium’ package."

---------- Post added at 11:45 ---------- Previous post was at 11:44 ----------

Your monthly payment doesn't go up as stated by Virgin media

Virgin Media will also undercut Sky on the cost of upgrading. Subscribers to top tier cable packages will not be charges extra, whereas Sky Q introduced a ‘super premium’ package.

---------- Post added at 11:54 ---------- Previous post was at 11:45 ----------

Hi Liam. Great news! It's available at no extra monthly charge (unlike the latest boxes from some of our competitors). There is just a small, one-off activation fee of £99.95 (£49.95 if you're on our top TV pack). Mark

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I wasn't told there was a 10 pound charge for 2x boxes and just checked and they said my monthly amount won't change . Have you had a email to confirm your order yet ?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I know why, sorry...It's my setup that changed.

I went from having 1 x Tivo, 1 x V+HD and 2 x VHD boxes, to 2 x V6, 1 x Tivo and 1 x V+HD...my bad...sorry guys.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Like you were told ages ago Sky are charging for UHD whether they advertise it as included or not. VM have none of their own subscription UHD currently so no need to charge.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Im on the higher package. already got a tivo.

Just want to replace the old tivo with the new one? What would i excpect?

cant get through even on the online chat!

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Just ordered 2 V6 and was charged £115 with an installation date of end 31/01/17

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I and some one else on here got 2x for 64.99 I've checked and there is definitely 2x v6 boxes been ordered for me not sure why I gor it cheaper but someone else on here did to ?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Keep trying mate, I got through, guy was really helpful. They still learning new things as he took a while to reply, but got there in the end. Install date and costs all confirmed, so I'm good to go.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

£115 would seem to be the correct price for two V6 boxes on the top package as it's 2 x £49.95 + £14.99

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I was also confirmed that price for 2 V6s.
Did you register your interest? Are you on higher package? Maybe these could be the factors?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Yes registered interest but never got a call. I'm on 200 meg broadband and top tv package . Did you get a email to confirm your order I haven't yet ?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

No, haven't received an email yet.

I also registered my interest, but I also never got a call. I'm on the VIP Package.
He definitely confirmed the price was for two V6 boxes :)

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

That is the correct price

---------- Post added at 12:28 ---------- Previous post was at 12:27 ----------

I'd just phone up to be honest I got install 9/1/17

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Same here and I've checked with 2 separate call agents and with retentions. Definitely 2 boxes. Guy who did my order said it was his 1st v6 order and took a while original said there would be 100 odd pound installation charge but insaid that was wrong and he went of to check and came back and said ahh yes there was codes that needed to be applied. Guess I got lucky like you

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Isn't there also a £40 charge for the installation by a technician? I was charged this but then had a £50 loyalty bonus deducted from the charges, so didn't quibble.

So I have to pay £99.95 for the two V6s, £44.95 for the activation and £40.00 for the technician visit, less £50.00 loyalty, which makes the total bill £139.09.

The earliest date I could get was 11 January and the slots are going like hotcakes, so if anyone is still thinking of getting a V6, I wouldn't be thinking about it for too long!

Also, please be patient with the CS staff. The information hadn't been uploaded onto their systems even by lunch time, but they are doing their best. Prepare for having to wait at certain points while they get the information they need to assist you.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Nope, as Quickstart isn't available.

£40 is only charged in addition to the £14.99 service activation fee when Quickstart is available but a customer chooses a manned install.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Not sure if already posted but online orders will be available from tomorrow.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

That isnt right the price for two TiVo V6, activation is £14.95 for first box and no activation fee for 2nd box and no install charge

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Just to be clear, the £14.99 is an order activation, so will always cover all kit changes or additions that apply in each order.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Just got my email confirmation defo 2 v6 boxes on there

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Madness here chaps

I'm on biggest package currently. Got told I'd pay 99 quid installation fee as I'm not on maximum broadband of 200? It's not in my area yet!

Called them up and got told 14 quid activation and 49 quid installation fee. Fair enough

But my package would go up by 8 quid a month? Eh? Any reason?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Nice one mate. My confirmation email hasn't arrive yet, but I'll keep a look out.

---------- Post added at 13:23 ---------- Previous post was at 13:22 ----------

Mine went up because I swapped 2 x VHD boxes for 2 x V6 on my package. The cost of the Tivo's obviously more than the VHDs, but don't know why yours would have gone up if you have kept the same number of boxes on your package.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

So if I see an installation fee added to my bill, I will query it then. I'm sure that all of this will work itself out once they upload their system with all the appropriate information.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I have. All I want to do is swap my TiVo for a v6! Keeping the two rubbish boxes for my mum and sister. She said the fatal word of "rebuilding your package" though

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

We registered a interest yonks ago but so far we have heard nowt.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I have not received a confirmation email yet and it was 10.30 this morning when I placed the order, but online at My Virgin Media account I clicked my orders and it is confirmed there.

Re the price, my package also went up £5.00, but I think that is because we had a no charge on our V+ box which is now going.
Cheers
Kath

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Same here Kath. I've not received an email, but it its there on My Orders.

Just as I posted that my email confirmation came through lol
Definitely £64.94 for both

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

What's the best way to contact people? Chat or phone?

Just to confirm my package shouldn't go up if I'm swapping a TiVo for a v6?

It's just the 49 quid installation and 14 activation ?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I contacted them through the online chat as I'm at work lol


If you're swapping the Tivo for V6, it shouldn't go up, but looks like it might do by a fiver.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I'm a little disappointed that not more customers have been contacted by Virgin Media offering the upgrade. I registered this households interest fairly early on and I'm not saying that makes us "entitled" to get a V6, just that it would be nice if VM acknowledged more customers loyalty especially as there are a lot of us that pay £135-£140+ per month.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

This is from my confirmation email

One-off charges & credits

Activation Fee £14.99
Manned Installation Credit £40.00CR
Manned Installation Charge £40.00
V6 Box Activation Credit £50.00CR
V6 Box Activation Fee £99.95
One-off charges & credits total £64.94

Other fees, charges & credits total* £64.94

---------- Post added at 13:52 ---------- Previous post was at 13:50 ----------

I was paying nearly £140 a month mate, I had a word with them using the online chat service and they changed me to the VIP Package from the old top tier package and it went down to £108 a month.

Now I've added Caller ID and couple of V6s, its back up to £122 lol

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Manned installation charge? Ahh can I do it for free?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I'm not sure mate, they didn't give me the option.

It can't be that difficult to set up.
I will be moving some boxes around the house, but they going to placed where the VHD boxes are at the moment. This will mean the guy doesn't have to mess around drilling holes or sorting out cable because it's already there :-)

I told VM I didn't want the VHD boxes anymore and should I return them to the engineer. The answer I got was no, just bin them lol

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Everyone currently gets a 'free' manned install as Quickstart is not currently available for V6.

So you will only be charged the £14.99 order activation fee plus the appropriate V6 activation fee for your V6 and package choices.

Once Quickstart is available for V6 and it's offered, if you choose a manned install instead then you'll be charged an additional £40.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Nice one fingers crossed all goes to plan and we get 2 x now

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I think i'll wait until the next price rise in a few months that triggers us being able to cancel. It'll probably be free by then.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

i rang Virgin this morning to get a V6 bos they said i can get one in Jan 2017 but would have to pay £64 they told me retentions would offer the same price so they been instructed so no need to ring them they said

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

The more I look at the price, the more i'm doubting it is two lol

1 x V6 @ £49.95 (top tier)
1 x Activate Fee @ £14.99

Totals £64.94....maybe I'm getting paranoid now lol

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Looking at your post above, it does only look like one to me.

It would be £99.90 for the V6 fees if you'd been charged 2 x £49.95 before any discounts or credits.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

That's what I'm thinking, I might get in contact to confirm. At least then I know what's going on lol

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

---------- Post added at 14:23 ---------- Previous post was at 14:21 ----------

I'm thinking the same m8 but I've called loads of times and been told it's 2x boxes by all. So not sure what else I can do ?

---------- Post added at 14:24 ---------- Previous post was at 14:23 ----------

Let me know what's said please

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Will do, knowing my luck it will just be for 1 lol

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Now paying £99.90 for my two V6's got them to drop the activation Fee


06 Dec Price Match Credit -£15.00

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Just rang retentions to upgrade from old style VIP £144pm with TiVo and V+ to the new VIP £120pm with two TiVo's but changing them TiVo's to two V6's. Without asking she said the monthly cost would be £101.11 (was expecting £120, wonder why this is?) £14.99 installation charge and no charge for the boxes.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Yep they had made a mistake thought it was wrong rang retentions I now have 2 boxes at a charge of 114.99 which is correct 49.99 for each box and one charge of 14.99 sorry to be the bearer of bad news but at least im now getting what I asked for

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I asked to confirm my order and this was the reply -

"Yes I can see that 2 V6 box is added with monthly charge of £122.28 with pro-rate charge of £6.34 and £14.99 activation fee and £49.95 V6 activation fee

With installation date 7/2/17 8am to 1pm"

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

this is what im getting. its bizarre how lucky some people are gettting with good advisors and how bad im getting!

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Sorry but that's stii not right m8. It's should be 99.98 activation for 2 boxes plus 1 fee of 14.99 the guy I spoke to checked and doubled checked the original order was wrong and only had 1 box even though it said 2 it hadn't been processes correctly . Mine is now correct

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I'm not sure what to do now lol

They did confirm it was 2 V6 boxes though. Maybe I'll try them again nearer the time just to make sure.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Just ordered two V6's myself, really nice guy on the phone, I was the first person he has spoken to about these and initially applied the wrong codes. We run 4 x Tivo boxes, 1 x 1TB and 3 x 500GB, they are installing 2 x V6's for us for £64.94 with no monthly bill uplift. Also they are sending our a new SH3 free of charge (currently using as SH2)

Was originally given an install date of Feb 2nd but managed to get them to do it on Jan 4th..

One issue I have is that I was being asked in the main V6 would be near to the hub, my 1TB Tivo which is being replaced by the V6 is connected to the SH2 in another room by Cat5 cable. Does anyone know if the cable they use the connect the V6 to Router is it a standard Cat5 cable as i really dont want to move my router.

On another point, I use a IR repeater to change the channel when upstairs, does anyone know if you can still use these with a V6?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I'm waiting to see what the order details say online tomorrow. I also bet self install will be available next month. They just want the extra cash right now of course. They know most people could easily do self install.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

It's all a complete mess the guy I spoke to checked with his m8 who had done a few of these v6 now and could see that only 1 was on there . The price I have now tallies with what others have said it should be so even though I'm paying more I'm now getting what I wanted

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

V6 costs exactly the same now with an engineer install as it will do with Quickstart when that becomes available.

What will happen though is when Quickstart is available and not chosen, then a manned install will become £40.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Wondering about activation fee's.

Why are there activation fee's. ? Why do they cost, what do they entail. ? Why does virgin need to charge them.

For new customers I can understand. But anyone else, obviously they are all ready "activated".

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

They need to stop making mistakes like this as it causes confusion

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I'll check again with them, just to be sure. I know it should be higher, but don't want to risk them putting the price up in case what they have told me in right and I'm getting two V6s installed for £64.94 lol

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

You guess is as good as mine, mobiles used to come with a connection charge

---------- Post added at 15:25 ---------- Previous post was at 15:25 ----------

Can you explain price match what

---------- Post added at 15:26 ---------- Previous post was at 15:25 ----------

I'd double check that, they won't give 2 new boxes for free, please checj

---------- Post added at 15:27 ---------- Previous post was at 15:26 ----------

The monthly rate don't seem to have any discounts

---------- Post added at 15:29 ---------- Previous post was at 15:27 ----------

No the install at £40 does get taken off the amount

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I know but to be honest don't think virgin are that generous . Even though I'm paying more I know I'm gwtting 2 boxes which is what I want. My luck would be the guy would turn up with 1

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I would all customers who have ordered 2 boxes to phone up and get a breakdown, you need £100 credit if got two boxes

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

My current VIP Package is £110.03

With Caller ID added and 2 x V6 boxes it will be £122. I have swapped out two VHDs boxes for 2 V6s so I guess the £10 is the difference in the monthly fees between the boxes.

---------- Post added at 15:35 ---------- Previous post was at 15:35 ----------

That's very true, let me ask again lol
Hahahaha been a crazy day today, guys

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Are you ringing retentions or the vs line I found retentions seem to be more use

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

One off fees have always been charged for TiVo (and the V+ HD box before it). So similar charges apply for the V6 box.

The activation fee was introduced last year (or early this year, can't quite remember) and is actually cheaper than the previous charges for Quickstart and/or Manned Install. Only if you can do Quickstart and choose not to is the charge more.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I've only used the online chat service, which is usually very good.
I'm at work so haven't been able to phone them, but I might give them a call when I get home.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Even if you are an existing customer, people still need to do work to give you a new box: Answering your phone call; ordering the equipment; sending out a man in a van.... They all need paying.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I know that. ;) The specific use of "activation fee" seems odd though.

Basically all they are doing is sugar-coating it. Into a few separate sub categories and "buzzwords", activation fee.. installation e.t.c

It all sounds better to the customer spread out is the thought!

Of course, definitely not only virgin who does it. ;)

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Chargeable from 01 February 2017
Other fees, charges & credits
One-off charges & credits
Activation Fee £14.99
Free Manned Install £40.00CR
Manned Installation Charge £40.00
V6 Box Activation Credit £100.00CR
V6 Box Activation Fee £199.90
One-off charges & credits total £114.89
Other fees, charges & credits total* £114.89

This is what my new order looks like withbthe correct amount of boxes

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I agree all this Putting it into categories thing makes it seem smaller than what it is

---------- Post added at 16:54 ---------- Previous post was at 16:53 ----------

That seems totally accuaratev

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

This is my new email order receipt with 2 v6 boxes


Chargeable from 01 February 2017
Other fees, charges & credits
One-off charges & credits
Activation Fee £14.99
Free Manned Install £40.00CR
Manned Installation Charge £40.00
V6 Box Activation Credit £100.00CR
V6 Box Activation Fee £199.90
One-off charges & credits total £114.89
Other fees, charges & credits total* £114.89

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Does this show one V6 box or two? I believe it shows two but only being charged for one?

V.I.P Bundle

Talk More Anytime

Call Barring

Full House TV (XL)

Additional V Box

Virgin TV V6 Box, powered by TiVo

VIVID 200 Optical Fibre

Bundle charges total £57.00 Promotional offer(s)

12 month TV & BB discount

Promotional offer(s) total £23.62CR Phone line rental

Line Rental

Phone line rental total £19.00 Premium add-ons

Sky Sports and Cinema Collection

Sky Sports HD Pack

Premium add-ons total £46.25 New monthly package total* £98.63 Chargeable from 05 January 2017 Other fees, charges & credits

One-off charges & credits

Virgin V6 Activation Fee £0.00 Activation Fee £14.99 Manned Installation Credit £40.00CR Manned Installation Charge £40.00 V6 Box Activation Credit £50.00CR V6 Box Activation Fee £99.95 One-off charges & credits total £64.94 Other fees, charges & credits total* £64.94 *Prices correct as at today's date.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Cheers mate, I'll ask them again and see what they say. I think it should be the same price as yours

---------- Post added at 17:04 ---------- Previous post was at 17:02 ----------

This is what my VIP order says too. I'm going to double check with them again though.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

---------- Post added at 17:07 ---------- Previous post was at 17:05 ----------

Just noticed my monthly charge has gone up 5 pound is that because I'm having 2 v6 I'm currently with 1 v+ and a TiVo 1tb anf adding 2 v6 has put it up a fiver is that correct?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I know when upgrading from a V HD box though there would be a £5 increase (which is inline with the increase for the TiVo® box) it must be the same for v+ ?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Conversation just this minute....

Ultimate Conj:
Are you able to confirm that the installation will be for 2 x V6 boxes?

17:13:52

Bhushan:
Yes, the installation willbe for the 2 V6 boxes.

17:14:18

UC:
that's great and the price is £64.94 for the installation and activation fees?


Bhushan:
Yes you are right.

17:15:33

UC:
Perfect, thank you for your help Bhushan

I'm not sure what else I can do apart from telling them to charge me more lol

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

In this situation to make sure you will get 2 box's would be to phone in and speak to customer relations. Call on 150 or 0345 454 1111 on option 4 -> option 5. Weekday between 8AM to 8PM. or a Saturday, between 8AM to 6PM (closed Sunday.) They would be happy to help you.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I'm a long time VIP customer, I deserve the lower price anyway lol

But yeah, I will still call them just to make sure.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Thanks that's what I thought but wasn't sure as I didn't think the v6 carried additional charges thanks

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I ditched two VHD boxes for two V6s, this is why mine went up £10 which would make sense

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

There not making this easy for you lol. Hopefully you will get 2 boxes for that price but I have my doubts. Good luck

---------- Post added at 17:22 ---------- Previous post was at 17:21 ----------

Yes that makes sense thank you very much

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Hahaha I haven't got a clue what is going on mate lol
Luckily installation isn't until 7th Feb, so I've got plenty of time to sort it out :D

That's another reason why I'm sure it is 2 V6s because they will increase my bill by £10.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Same install date as mine although they did say they were trying to bring it fwd won't hold my breath lol

---------- Post added at 17:26 ---------- Previous post was at 17:24 ----------


Maybee you got lucky then. And I've just paid more lol good luck

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Rang retentions back up and think I've been given slightly wrong information originally to there being only a £14.99 activation fee and the two boxes being free. She said there is two boxes to be installed but a charge of £64.94. Maybe people that are being charged less are ones that registered interest in the box but Virgin didn't get round to ringing them?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I've just phoned and have been passed around by the offshore call centre, first one said that they couldn't do it and to phone a separate "Sales" 0800 number. I phoned that and the person on the end of the phone kept saying Virgin Mobile all the time and then said he couldn't do it and passed me through to "Customer Care" who then started asking me for my details all over again. Thought I was getting nowhere with this so started again by going to retentions who wanted to charge me £99.95 per box despite me being on the Big Kahuna package which I thought was equivalent to Full House but since I only had 152Mbit internet rather than 200Mbit she wouldn't let me have it at £49.95 cost per box.

I'm going to phone again in the morning.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Maybee I'm just going what people in know seem to think should be correct . I did register interest and did get the same price original but was told that it was one not two and ring and check . Hope it works out ok for us all

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I just called the bog standard 150 no and asked saying I had registered my interest but hadn't heard anything I'm getting charged £104.94 in total but I was on 150mb BB and he's put me up to 200mb for free Installing 1st feb

Full House Bundle
Caller Display
Talk Weekends
Full House TV (XL)
Additional V Box
V+ HD Monthly Fee
Virgin TV V6 Box, powered by TiVo
VIVID 200 Optical Fibre
Bundle charges total £65.75
Phone line rental
Telephone Line Rental
Phone line rental total £19.00
New monthly package total* £84.75
Chargeable from 01 February 2017
Other fees, charges & credits
One-off charges & credits
Activation Fee £14.99
Manned Installation Charge £40.00
V6 Box Activation Credit £50.00CR
V6 Box Activation Fee £99.95
One-off charges & credits total £104.94
Other fees, charges & credits total* £104.94
*Prices correct as at today's date.

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I have just placed my order for two boxes on the online chat. Cost is also 114.89 with an installation date of 1st Feb.
It wasn't easy though as he started off by telling me it was 154.89 for one box. When I asked for a breakdown of the price he came back and said he could do both for 114.89. Strange. The he tried to tell me I could only have one box installed at a time as the system would not allow two to be installed so I would need two separate engineer visits. I questioned it and low and behold both are being installed on the one visit.
Quick question for you guys - I have a SH2 and he told me it did not need to be changed to the SH3 for the V6 boxes. Is that correct or do I need to contact them again and get a SH3 fitted as well?

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

You should have paid 64.94 for one box on that bundle not 104 .94

---------- Post added at 17:46 ---------- Previous post was at 17:44 ----------

That's the correct price for 2 v6 as for sh3 I'm not sure but everyone seems to be getting a sh3 at the same time so maybe it is needed

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

They didn't give you a Manned Installation credit..

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Sh2 is fine

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

Thanks jb66

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

I'll get back onto them tomorrow, thanks

Re: Virgin Media V6 - Powered by TiVo(new STB)
 

That'll be their wi-fi provided by their equipment :D

---------- Post added at 18:36 ---------- Previous post was at 18:32 ----------

That can't be right surely? only 83,000 in the whole of next year? Thought there were over 2 million tivo's out there :dozey:

---------- Post added at 18:41 ---------- Previous post was at 18:36 ----------

£1,356 a year :shocked:

Why anyone would pay that is beyond me, that covers 8 months mortgage payments for me.

---------- Post added at 18:44 ---------- Previous post was at 18:41 ----------

This. :erm:

---------- Post added at 18:48 ---------- Previous post was at 18:44 ----------

So, they've been planning this for months, ordered all the hardware, got the techs up to speed, but nobody thought to simply type in a few lines fo codes or bother to train the customer facing staff.

You couldn't make it up, oh hang on it's VM...

---------- Post added at 19:00 ---------- Previous post was at 18:48 ----------

Because they can and they know mug's desperate to have the latest shiny will pay it :D

---------- Post added at 19:02 ---------- Previous post was at 19:00 ----------

That's what your monthly bill is for :dunce: