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-   -   [Update] ALL 20>30Mb upgrade discussion (https://www.cableforum.uk/board/showthread.php?t=33673990)

qasdfdsaq 20-02-2011 12:30
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Masque (Post 35178448)
I have no idea why you would think that as they should not all balance out because if you try the link they will all start to match up to the same speed.

You will get the same result using Firefox or Internet Explorer.
Incorrect on both counts, as I've already demonstrated.

Chrysalis 20-02-2011 12:45
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Masque (Post 35178448)
I have no idea why you would think that as they should not all balance out because if you try the link they will all start to match up to the same speed.

You will get the same result using Firefox or Internet Explorer.
rethink what you said, and you work in tech support?

obviously the results will be skewed as before the 2nd link is clicked the first download has full line capabilities to itself.

eg. I just did it just now. I left a 10 second gap between each click.

file 1 2.1meg/sec
file 2 1.6meg/sec
file 3 1.2meg/sec
file 4 1.1meg/sec

so my line can do 6.0meg/sec on a 30mbit connection. impressive :) incidently file 4 started about 0.9meg/sec but when earlier files finished it then had full line speed bringing up its average at the end.

Peter_ 20-02-2011 13:04
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Chrysalis (Post 35178482)
rethink what you said, and you work in tech support?
You need to rethink what you are saying as your interpretation is completely wrong of have this test works.

Quote:
Originally Posted by Chrysalis (Post 35178482)
obviously the results will be skewed as before the 2nd link is clicked the first download has full line capabilities to itself.

eg. I just did it just now. I left a 10 second gap between each click.

file 1 2.1meg/sec
file 2 1.6meg/sec
file 3 1.2meg/sec
file 4 1.1meg/sec

so my line can do 6.0meg/sec on a 30mbit connection. impressive :) incidently file 4 started about 0.9meg/sec but when earlier files finished it then had full line speed bringing up its average at the end.
I do not think you actually understand what is meant to happen which is pretty obvious with your comments.

On my machine they each balanced out downloaded together at around 640kbps per file and the were 6 files, time is irrelevant as we want them to balance out over the 6 files and then you add them together and add 10% for anything in the background.

qasdfdsaq 20-02-2011 13:25
Re: [Update] ALL 20>30Mb upgrade discussion
 
Now you've had two people clearly prove you wrong with evidence, I think you're the one who needs to rethink how the test works.

They will not balance out as they will be run over different times, which are not completely overlapping. Time is completely relevant.

I like how you've completely ignored how I've already explained this and shown you it in practice.

Ignitionnet 20-02-2011 13:35
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Chrysalis (Post 35178482)
rethink what you said, and you work in tech support?

obviously the results will be skewed as before the 2nd link is clicked the first download has full line capabilities to itself.

eg. I just did it just now. I left a 10 second gap between each click.

file 1 2.1meg/sec
file 2 1.6meg/sec
file 3 1.2meg/sec
file 4 1.1meg/sec

so my line can do 6.0meg/sec on a 30mbit connection. impressive :) incidently file 4 started about 0.9meg/sec but when earlier files finished it then had full line speed bringing up its average at the end.
You're supposed to have a snapshot of the speed of all of them, once settled down, when all 4 are downloading simultaneously not their average speeds when all done. That would indeed be a futile measure.

Again all 4 must be running at the time you check their speeds, and all 4 must have had time to ramp up.

---------- Post added at 12:35 ---------- Previous post was at 12:34 ----------

Quote:
Originally Posted by qasdfdsaq (Post 35178519)
Now you've had two people clearly prove you wrong with evidence, I think you're the one who needs to rethink how the test works.

They will not balance out as they will be run over different times, which are not completely overlapping. Time is completely relevant.

I like how you've completely ignored how I've already explained this and shown you it in practice.
See above - it's supposed to be a snapshot of when all files are downloading simultaneously and have had the chance to ramp up.

Obviously not ideal but you are getting the wrong impression if you are looking at speed at the end of the download.

Peter_ 20-02-2011 13:40
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by qasdfdsaq (Post 35178519)
Now you've had two people clearly prove you wrong with evidence, I think you're the one who needs to rethink how the test works.

They will not balance out as they will be run over different times, which are not completely overlapping. Time is completely relevant.

I like how you've completely ignored how I've already explained this and shown you it in practice.
Then why do they balance out when running at the same time on mine and most other machines and the test is fairly similar in results to most other test out there and as I said earlier when we involve 2nd line they request you to run these files so they can check on the uBR.

Remember I have not set these tests, they are set by our IT department because they know exactly what to expect from this test and if you or anyone else feels it is incorrect then you need to take it up with them.

So as it stands you ring in with a speed issue, we run Gamefiles and ascertain you are running slow, we contact 2nd line and they have us get you to run some more files.

They logon to your uBR and check your download and upload plus available bandwidth, they then inform us of the result, if the is an issue they advise us of what needs to be done such as raising it as an area fault or booking an engineer sometimes with a request to call 2nd line while on site.

The is little point in arguing how a company checks its customers speed because that is the process we must use, if you refuse to download any files then the is little we can do to help as we cannot book an engineer without evidence.

qasdfdsaq 20-02-2011 13:53
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Ignitionnet (Post 35178532)



See above - it's supposed to be a snapshot of when all files are downloading simultaneously and have had the chance to ramp up.

Obviously not ideal but you are getting the wrong impression if you are looking at speed at the end of the download.
I am taking a snapshot while they're all downloading. The problem is IE takes an average of speed throughout the whole download, including at the beginning when only one download is running. Averaging it out over 30-45 seconds is not enough to remove this effect (as shown above, starting the downloads as quickly as I can still results in speeds of 60-70mbps measured).

Peter_ 20-02-2011 13:59
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Ignitionnet (Post 35178532)
You're supposed to have a snapshot of the speed of all of them, once settled down, when all 4 are downloading simultaneously not their average speeds when all done. That would indeed be a futile measure.

Again all 4 must be running at the time you check their speeds, and all 4 must have had time to ramp up.

---------- Post added at 12:35 ---------- Previous post was at 12:34 ----------



See above - it's supposed to be a snapshot of when all files are downloading simultaneously and have had the chance to ramp up.

Obviously not ideal but you are getting the wrong impression if you are looking at speed at the end of the download.
That is it in a nutshell.:)

qasdfdsaq 20-02-2011 14:03
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Masque (Post 35178537)
Then why do they balance out when running at the same time on mine and most other machines and the test is fairly similar in results to most other test out there and as I said earlier when we involve 2nd line they request you to run these files so they can check on the uBR.
You have not stated how you do the test or what browser you are using. I've already told you these are major factors that wildly affect the results. I've already told you certain versions of Firefox works, IE doesn't. But again you seem to be in complete denial of the facts and just be rambling on about "it works for me it must work for everyone".

Quote:
Remember I have not set these tests, they are set by our IT department because they know exactly what to expect from this test and if you or anyone else feels it is incorrect then you need to take it up with them.
You're continuing to advocate a test that has been scientifically proven to be absolute rubbish and in complete denial of the facts because "it works for you".

Quote:
So as it stands you ring in with a speed issue, we run Gamefiles and ascertain you are running slow, we contact 2nd line and they have us get you to run some more files.
Or you ring in with a speed issue, your flawed test says I'm getting 50mbps when I'm actually getting 20, you deny there's a speed issue, and the customer hangs up disappointed after being lied to.

Quote:
The is little point in arguing how a company checks its customers speed because that is the process we must use, if you refuse to download any files then the is little we can do to help as we cannot book an engineer without evidence.
Yet in another thread you argue the complete opposite, it's all about what you can do, not the company. Quit selectively ignoring facts when it selfishly suits you.

The test quoted is rubbish, and (I would hope) you have sufficient free will and brain power of your own to interpret speed test results yourself. If speed tests suggest a problem, you can ask second line to confirm. Telling a customer to perform this flawed and inaccurate test accomplishes nothing, other than deceiving them to get them off the phone and hiding the problem.

"It's company procedure" to deceive and lie to customers does not cut it. Please. You are not on this forum as a representative of the company. You have your own mind and I certainly hope you'd have a basic grasp of math and computing fundamentals.

---------- Post added at 13:03 ---------- Previous post was at 12:59 ----------

Quote:
Originally Posted by Masque (Post 35178552)
That is it in a nutshell.:)
This is assuming both me and Chrys are incapable of following basic instructions.

Now there's two ways to interpret this
a) We're both too dumb to follow instructions and are doing the test wrong.
This makes the test flawed, as in if we're both too dumb to get it right, how on earth do you expect your average joe to do it right?

b) We're doing it right and Ignition is incorrectly assuming we're doing it wrong.
This makes the test flawed, as we've demonstrated correctly that the numbers are far off.

In either case, the test is useless.

Quote:
Originally Posted by Ignitionnet (Post 35178532)
See above - it's supposed to be a snapshot of when all files are downloading simultaneously and have had the chance to ramp up.

Obviously not ideal but you are getting the wrong impression if you are looking at speed at the end of the download.
Ignition and Masque, please read:
Quote:
Originally Posted by qasdfdsaq (Post 35178328)
[Edit]
Just did it again, IE8, following instructions to the letter, but left downloads for 45 seconds instead of 30. Cleared browser cache, started 4 downloads of >400MB files, left downloads "to settle" for 45 seconds and took a screenshot to snapshot speeds. 57.84mbps "data related to the files being transferred". Add on 10% as they instruct, that'd be 63.62mbps. :rolleyes:

Chrysalis 20-02-2011 14:05
Re: [Update] ALL 20>30Mb upgrade discussion
 
ignition yes but all cannot be started at the same time, there is human reaction delay between starting them. (they were all running at once by the way just not started at exact same time). The 10 second delay probably emulating a typical end user who is probably unsure of what they doing whilst talking to an agent on phone.

also browsers do report average speeds, nothing I or any other end user can do about that its how they work. Unless of course using something like dumeter to monitor live bandwidth, but VM dont tell people to do that.

Peter_ 20-02-2011 14:07
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by qasdfdsaq (Post 35178554)
You have not stated how you do the test or what browser you are using. I've already told you these are major factors that wildly affect the results. I've already told you certain versions of Firefox works, IE doesn't. But again you seem to be in complete denial of the facts and just be rambling on about "it works for me it must work for everyone".
The test works for the majority and it is the test that we must use and as you may have read even Ignitionet has told you how it works and I respect his knowledge of our systems over virtually anyone else on this forum.


Quote:
Originally Posted by qasdfdsaq (Post 35178554)
You're continuing to advocate a test that has been scientifically proven to be absolute rubbish and in complete denial of the facts because "it works for you".
By you I think not.:D



Quote:
Originally Posted by qasdfdsaq (Post 35178554)
Or you ring in with a speed issue, your flawed test says I'm getting 50mbps when I'm actually getting 20, you deny there's a speed issue, and the customer hangs up disappointed after being lied to.
If they have an issue it will flag up on my systems and the speedtest is not the only tool at my disposal.



Quote:
Originally Posted by qasdfdsaq (Post 35178554)
The test quoted is rubbish, and (I would hope) you have sufficient free will and brain power of your own to interpret speed test results yourself. If speed tests suggest a problem, you can ask second line to confirm. Telling a customer to perform this flawed and inaccurate test accomplishes nothing, other than deceiving them to get them off the phone and hiding the problem.
As already stated 2nd line require large files to be downloaded so they can check the uBR while they are running, did you miss that bit.

Also the is little point in just getting a customer off the phone as that just causes a repeat.

Chrysalis 20-02-2011 14:07
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Masque (Post 35178552)
That is it in a nutshell.:)
dont get too excited, all 4 of mine were running.

if they wasnt I would have been posting 4x 3.8meg/sec.

qasdfdsaq 20-02-2011 14:08
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Chrysalis (Post 35178559)
ignition yes but all cannot be started at the same time, there is human reaction delay between starting them. (they were all running at once by the way just not started at exact same time). The 10 second delay probably emulating a typical end user who is probably unsure of what they doing whilst talking to an agent on phone.
.
This is it in a nutshell.

If human reaction time can skew the results by 15-20mbps when done by a technically competent user clicking quickly and starting the downloads as fast as the server will allow, then for a slower user the effect can only be worse.

Additionally if the results can differ by 20mbps between different browsers (and is worst in the most commonly used browser) while actually transferring at the same speed then clearly there is something wrong with it.

Hugh 20-02-2011 14:08
Re: [Update] ALL 20>30Mb upgrade discussion
 
This appears to be going round in circles - how about agreeing to disagree?

Peter_ 20-02-2011 14:09
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Chrysalis (Post 35178559)
ignition yes but all cannot be started at the same time, there is human reaction delay between starting them. (they were all running at once by the way just not started at exact same time). The 10 second delay probably emulating a typical end user who is probably unsure of what they doing whilst talking to an agent on phone.

also browsers do report average speeds, nothing I or any other end user can do about that its how they work. Unless of course using something like dumeter to monitor live bandwidth, but VM dont tell people to do that.
They do not have to be started at the same time ever! as all we want is for them to level out to similar speeds at which point we multiply them together and ascertain their speed.

Chrysalis 20-02-2011 14:17
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by qasdfdsaq (Post 35178548)
I am taking a snapshot while they're all downloading. The problem is IE takes an average of speed throughout the whole download, including at the beginning when only one download is running. Averaging it out over 30-45 seconds is not enough to remove this effect (as shown above, starting the downloads as quickly as I can still results in speeds of 60-70mbps measured).
correct, many of those files in truth are way too small to be testing 30mbit and higher in a browser. I would say dvd iso images are more suited but then it gets a bit heavy on bandwidth.

---------- Post added at 13:16 ---------- Previous post was at 13:15 ----------

Quote:
Originally Posted by Masque (Post 35178565)
They do not have to be started at the same time ever! as all we want is for them to level out to similar speeds at which point we multiply them together and ascertain their speed.
they wont level at true speeds tho.

you simply fail to understand that there will be inflated speeds for the first 3 files as they are contending with more than 1/4 of the bandwidth. its actually reasonably diffilcult to get 4 files going before the first finishes as well. unless I pick one of the larger files deliberate to start with.

as hugh has asked I will agree we disagree. Shame yet again tho VM staff never ever backing down on anything, their process is always right etc.

Peter_ 20-02-2011 14:18
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Chrysalis (Post 35178570)



they wont level at true speeds tho.

you simply fail to understand that there will be inflated speeds for the first 3 files as they care contending with more than 1/4 of the bandwidth. its actually reasonably diffilcult to get 4 files going before the first finishes as well. unless I pick one of the larger files deliberate to start with.

as hugh has asked I will agree we disagree. Shame yet again tho VM staff never ever backing down on anything, their process is always right etc.
No it is just you failing to understand even when ignitionet tells you the same thing.

qasdfdsaq 20-02-2011 14:39
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Hugh (Post 35178564)
This appears to be going round in circles - how about agreeing to disagree?
Agreed.

I've shown the test to be inaccurate in many scenarios

Masque has shown the test to be accurate in many scenarios

I put this down to difference in browsers and difference in understanding of how the test works. I know for a fact that different browsers *do* report wildly different results using this methodology.

Ignition has wrongly assumed we're doing the test incorrectly whereas I have clearly already stated I'm doing what he assumed I'm not doing. His point is therefore not valid in this context. It is not incorrect, but based on a wrong assumption that does not apply here.

Personally I do not trust this test and will not trust anyone who tells me to do this test. Any test that gives me a result of 70mbps on a 50mbps connection is deeply flawed. No, I am not secretly on 100mb, as much as I wish I was.

I could explain this fully and provide proof in terms of mathematical formulas graphs and spreadsheets but if you want that... we should start another thread.

Peter_ 20-02-2011 15:41
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by qasdfdsaq (Post 35178586)
Agreed.

I've shown the test to be inaccurate in many scenarios

Masque has shown the test to be accurate in many scenarios
All that really matters to be honest is that it provides large files to download so our 2nd line guys can logon to the uBR and check what is actually going on with your connection.

Also it is best to use Internet Explorer or Firefox is checking your own speed using gamefiles as they download showing the transfer rate, but it does not matter what browser you use if 2nd line are checking as they just see the live results from the uBR.

Hugh 20-02-2011 15:42
Re: [Update] ALL 20>30Mb upgrade discussion
 
Really, guys - get a room (or another specific thread)......

AndyCambs 20-02-2011 19:51
Re: [Update] ALL 20>30Mb upgrade discussion
 
I take the figures provided by my samknows test kit as correct...

dav_boro 21-02-2011 19:51
Re: [Update] ALL 20>30Mb upgrade discussion
 
got my superhub today worked perfect first time, im one of the luckyer ones i guess

https://www.cableforum.co.uk/images/...2011/02/23.png

Nicosia 21-02-2011 23:31
Re: [Update] ALL 20>30Mb upgrade discussion
 
thats not bad.. £30 for a super hub and upgrade an extra 10mbit and more upload speed :D

StevenJohnson 21-02-2011 23:41
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Nicosia (Post 35179454)
sorry if it has been mentioned before and probably after 129 pages it has, but i am in the Cambridge area. how do i know if i need to upgrade hub or if my area has been upgraded? on the site it says something about paying £30 which i wouldent mind doing if i can buy it online or something.

ive fallen behind in news i had no idea vm was offering 30mb i just came to see about maybe upgrading to 50 lol
Yeah! You pay £30 for the upgrade to 30mb and they supply you with the Superhub...

---------- Post added at 22:41 ---------- Previous post was at 22:40 ----------

Quote:
Originally Posted by dav_boro (Post 35179301)
got my superhub today worked perfect first time, im one of the luckyer ones i guess

https://www.cableforum.co.uk/images/...2011/02/23.png
Is that Wired or Wireless?

Nicosia 21-02-2011 23:55
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by StevenJohnson (Post 35179466)
Yeah! You pay £30 for the upgrade to 30mb and they supply you with the Superhub...

---------- Post added at 22:41 ---------- Previous post was at 22:40 ----------



Is that Wired or Wireless?
sweet deal. do they have to come over and install it like with the 50mbit? or do they just send it so you can DIY?

i remember one of my older laptops couldent download @ full 20mbits on wifi and had to be connected to the ethernet i hope the 30/50 does not have the same problem, do you guys get full 30 using wifi on a laptop?

Hugh 21-02-2011 23:57
Re: [Update] ALL 20>30Mb upgrade discussion
 
I get 31Mb/s wired, between 25-27Mb/s wireless - but remember, it depends on the wireless receiver on your laptop as well.

StevenJohnson 22-02-2011 00:03
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Nicosia (Post 35179483)
sweet deal. do they have to come over and install it like with the 50mbit? or do they just send it so you can DIY?

i remember one of my older laptops couldent download @ full 20mbits on wifi and had to be connected to the ethernet i hope the 30/50 does not have the same problem, do you guys get full 30 using wifi on a laptop?
They sent an engineer with mine.. they check the power levels etc.

I'm on the 30mb and my laptop wireless is a G, so apparently I won't get above 20mb.

Hugh 22-02-2011 00:05
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by StevenJohnson (Post 35179498)
They sent an engineer with mine.. they check the power levels etc.

I'm on the 30mb and my laptop wireless is a G, so apparently I won't get above 20mb.
I think it depends.

I got my SH through the post, and fitted it myself, and get above 25Mb/s on a G card and dongle - YMMV.

Nicosia 22-02-2011 00:06
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Hugh (Post 35179487)
I get 31Mb/s wired, between 25-27Mb/s wireless - but remember, it depends on the wireless receiver on your laptop as well.
thats not bad at all.. what kind of laptop do you have?

i have a macbook pro from 2010 the latest one.

Quote:
Software Versions:
Menu Extra: 6.2.1 (621.1)
configd plug-in: 6.2.3 (623.1)
System Profiler: 6.0 (600.9)
Network Preference: 6.2.1 (621.1)
AirPort Utility: 5.5.2 (552.11)
IO80211 Family: 3.1.2 (312)
Interfaces:
en1:
Card Type: AirPort Extreme (0x14E4, 0x8D)
Firmware Version: Broadcom BCM43xx 1.0 (5.10.131.36.1)
Locale: ETSI
Country Code: GB
Supported PHY Modes: 802.11 a/b/g/n
Supported Channels: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 36, 40, 44, 48, 52, 56, 60, 64, 100, 104, 108, 112, 116, 120, 124, 128, 132, 136, 140
Wake On Wireless: Supported
Status: Connected
Current Network Information:
virginmedia2916266:
PHY Mode: 802.11g
BSSID: 30:46:9a:7c:8b:29
Channel: 11
Network Type: Infrastructure
Security: WPA2 Personal
Signal / Noise: -59 dBm / -93 dBm
Transmit Rate: 54
does that mean anything? or tell me if i would get 30/50mbit on wifi or close to it at least.

BenMcr 22-02-2011 00:07
Re: [Update] ALL 20>30Mb upgrade discussion
 
It's a Wireless N card so you should get 30Mbit ok, and 50Mbit (depending on your house)

Chrysalis 22-02-2011 00:08
Re: [Update] ALL 20>30Mb upgrade discussion
 
you know techs can check power levels remotely?

the tech that came here a week or so ago, got a device out and checked it on that and told me he can do it that way remotely.

Nicosia 22-02-2011 00:09
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by StevenJohnson (Post 35179498)
They sent an engineer with mine.. they check the power levels etc.

I'm on the 30mb and my laptop wireless is a G, so apparently I won't get above 20mb.
thanks for the info. will probably ring tomorrow and get them to come over :D


Quote:
Originally Posted by Chrysalis (Post 35179509)
you know techs can check power levels remotely?

the tech that came here a week or so ago, got a device out and checked it on that and told me he can do it that way remotely.

right but if they need to change something dont they have to be there? so it makes things easier to just go incase they need to

Hugh 22-02-2011 00:09
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Nicosia (Post 35179504)
thats not bad at all.. what kind of laptop do you have?

i have a macbook pro from 2010 the latest one.



does that mean anything? or tell me if i would get 30/50mbit on wifi or close to it at least.
Three - Dell Latitude 620 with a Netgear card, Toshiba R700 (built-in wifi), and a Toshiba Portege R500 (and my daughter has a Lenovo, and my son another Tosh Portege R500).

StevenJohnson 22-02-2011 00:10
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Hugh (Post 35179502)
I think it depends.

I got my SH through the post, and fitted it myself, and get above 25Mb/s on a G card and dongle - YMMV.
Thanks Hugh,

Just out of interest, here's my speedtest result on 30mb... was sat next to Hub:

https://www.cableforum.co.uk/images/...2011/02/22.png

Also, my files are only downloading at 260kbs?!?!

I used to download at over 1mb a second on my 10mb connection!

:erm:

Nicosia 22-02-2011 00:14
Re: [Update] ALL 20>30Mb upgrade discussion
 
you must be downloading from some where with bad upload speeds?

try different servers, i find oslo and swedish servers are very good

StevenJohnson 22-02-2011 00:23
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Nicosia (Post 35179520)
you must be downloading from some where with bad upload speeds?

try different servers, i find oslo and swedish servers are very good
I've tried numerous websites... never gets above 260kb on wireless..
When I'm wired, it downloads at 3.2mb

Nicosia 22-02-2011 00:28
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by StevenJohnson (Post 35179526)
I've tried numerous websites... never gets above 260kb on wireless..
When I'm wired, it downloads at 3.2mb
i used to get that problem on my old laptop when i first upgraded to 20mbit, it would never download @ more then 10mbit on wifi it had to be on the ethernet to get full speed.

maybe try using another laptop/pc if you can, for me thats what did it. now im wondering if the same will happen when i upgrade to 30/50mbit

dav_boro 22-02-2011 04:59
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by StevenJohnson (Post 35179466)
Yeah! You pay £30 for the upgrade to 30mb and they supply you with the Superhub...

---------- Post added at 22:41 ---------- Previous post was at 22:40 ----------



Is that Wired or Wireless?
thats wired, i get around 25mbs on wireless but didnt try tweaking anything with it yet

StevenJohnson 22-02-2011 09:16
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Nicosia (Post 35179530)
i used to get that problem on my old laptop when i first upgraded to 20mbit, it would never download @ more then 10mbit on wifi it had to be on the ethernet to get full speed.

maybe try using another laptop/pc if you can, for me thats what did it. now im wondering if the same will happen when i upgrade to 30/50mbit
Thanks for the advice, but have spent a week now trying everything. I'm one of the unlucky ones I'm afraid. I borrowed a laptop from work, same outcome.. friend bought his laptop round, same outcome... PS3 is the same.

Even if I sit right next to the Hub, the signal and quality of wireless just doesn't improve.

I'm following the official VM forums everyday waiting for a fix... :rolleyes:

Chrysalis 22-02-2011 09:19
Re: [Update] ALL 20>30Mb upgrade discussion
 
for what its worth I just tested the wireless on my superhub, it connects at 150mbit and I get full 30mbit on speedtest's but I only get 3 or 4 bar signal strength with the laptop practically on top of my superhub whilst I get max bars from the router in another room 2 walls away. So does seem weaker.

nigelmclelland 22-02-2011 10:57
Re: [Update] ALL 20>30Mb upgrade discussion
 
I have just upgraded to the 30Mb and I must admit the DOCSIS3 is not much better then the older network- the speed drops off just the same, infact on occasion the upload is faster @ 3mbps than the download.

pabscars 22-02-2011 11:23
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Chrysalis (Post 35179595)
for what its worth I just tested the wireless on my superhub, it connects at 150mbit and I get full 30mbit on speedtest's but I only get 3 or 4 bar signal strength with the laptop practically on top of my superhub whilst I get max bars from the router in another room 2 walls away. So does seem weaker.
+1

Noticed last night after a few wireless drops outs that the signal strength had dropped to just 2 bars, and Mrs Pabs' laptop was lagging even though just 2 metres away.

Only when I placed the lappy next to the hub did the strength go up to 100%.

However I have also noticed a lot of wireless networks in my area, all fighting for supremacy which I think is the main cause of my issues with it, they appear to spike/burst in strength which in turn effects the strength on the superhub.

One quick question, will turning off WPS have any disadvantages given I have no reason to use it.

ShadowTD 22-02-2011 11:54
Re: [Update] ALL 20>30Mb upgrade discussion
 
My area is saturated with wifi - I can see 10+ networks at various times of day. Rather than plot which channels they were all on (some of them hop around) I just banged the Superhub onto 5Ghz. Problems solved.

I then hung an old G access point off the back of it for legacy devices. So I've got really reliable wireless for the laptops, and backwards compatibility for phones and the like which if they drop out, doesn't really matter.

pabscars 22-02-2011 16:07
Re: [Update] ALL 20>30Mb upgrade discussion
 
I'd like to be able to go down the 5Ghz route, however my wireless N devices are all 2.4 Ghz sadly.

Its not the end of the world though as I too could use my old router as an access point if needs be.

Its just I like the less cluttered approach of having an all in one unit.

nigelmclelland 22-02-2011 16:20
Re: [Update] ALL 20>30Mb upgrade discussion
 
Just read this!!

http://www.ispreview.co.uk/story/201...b-routers.html

StevenJohnson 22-02-2011 16:51
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by nigelmclelland (Post 35179884)
Interesting!

I just posted this over at the Official VM forums and they removed the thread...

joglynne 22-02-2011 19:38
Re: [Update] ALL 20>30Mb upgrade discussion
 
...... and a link to The Register's coverage of this.

http://www.theregister.co.uk/2011/02...superhub_fail/

zekeisaszekedoes 22-02-2011 21:46
Re: [Update] ALL 20>30Mb upgrade discussion
 
Well good, maybe this more conspicious bad press will grease the wheels and get a bridge mode update out. Or better still, convince VM to concurrently stock Super Hubs and VMNG300s.

In fact, why not do a litmus test and register both on the customer's account, see which one gets the most use? Money's NOT on the Super Hub, fellas... ;) :D

Peter_ 22-02-2011 23:04
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by zekeisaszekedoes (Post 35180085)

In fact, why not do a litmus test and register both on the customer's account, see which one gets the most use? Money's NOT on the Super Hub, fellas... ;) :D
You can only have one modem registered on an account at any one time, plus if you had both then both would be used as it would be stupid not to use them.:D

carbon60 22-02-2011 23:21
Re: [Update] ALL 20>30Mb upgrade discussion
 
Looks like I'm going to be staying on XL 20Mbit forever. Even if they do sort out the bridge mode something tells me there will be other problems.

I also have a concern about the power usage even with bridge mode.

StevenJohnson 23-02-2011 10:02
Re: [Update] ALL 20>30Mb upgrade discussion
 
VM are sending me a new hub to try but if I end up with the same results I will be downgrading to 20mb so I can revert back to my trusty wireless router

nigelmclelland 23-02-2011 12:00
Re: [Update] ALL 20>30Mb upgrade discussion
 
The report by Virginmedia says there either is, or may be an issue with the superhub under "CERTAIN CONFIGURATIONS" does anyone have any idea what these "certain configurations" may be ??

qasdfdsaq 23-02-2011 12:08
Re: [Update] ALL 20>30Mb upgrade discussion
 
I think that'd be the "On" and "Wanting to use their internet" configuration

Hugh 23-02-2011 12:12
Re: [Update] ALL 20>30Mb upgrade discussion
 
Not in my (and quite a few others' cases) it wouldn't.

My commiserations with those who are having issues, but it isn't everyone.

qasdfdsaq 23-02-2011 12:14
Re: [Update] ALL 20>30Mb upgrade discussion
 
You're having issues too, you just haven't noticed them yet ;)

Hugh 23-02-2011 12:15
Re: [Update] ALL 20>30Mb upgrade discussion
 
If I haven't noticed them, they're not issues......;)

Peter_ 23-02-2011 12:22
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Hugh (Post 35180476)
Not in my (and quite a few others' cases) it wouldn't.

My commiserations with those who are having issues, but it isn't everyone.
I have even less logs in my Event log than I ever did have with my Ambit 256 only 3 since install on the 11th Feb.

nigelmclelland 23-02-2011 12:24
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Masque (Post 35180491)
I have even less logs in my Event log than I ever did have with my Ambit 256 only 3 since install on the 11th Feb.
Thank you Masque, at last a sensible answer!!! But has any one any idea of the configurations reported to be causing the MAIN problems?

Peter_ 23-02-2011 12:28
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by nigelmclelland (Post 35180495)
Thank you Masque, at last a sensible answer!!! But has any one any idea of the configurations reported to be causing the MAIN problems?
My hub has been up since then with no loss of service as well.

StevenJohnson 23-02-2011 12:46
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by qasdfdsaq (Post 35180470)
I think that'd be the "On" and "Wanting to use their internet" configuration
LOL! and also the 'Default Config' as well... :D

Griffin 23-02-2011 14:41
Re: [Update] ALL 20>30Mb upgrade discussion
 
My connection used to drop out for up to a minute a time every 12 hours, that was on the old ambit 256 modem.
Since i have had the super hub my connection has gone back to being rock solid, i also get the max download & upload speed at anytime of the day

nigelmclelland 23-02-2011 14:56
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Griffin (Post 35180643)
My connection used to drop out for up to a minute a time every 12 hours, that was on the old ambit 256 modem.
Since i have had the super hub my connection has gone back to being rock solid, i also get the max download & upload speed at anytime of the day
That is very interesting Griffin, you are the first to say that.........

Hugh 23-02-2011 15:07
Re: [Update] ALL 20>30Mb upgrade discussion
 
Not true - quite a few people has posted in CF that they have no issues with the SH, and consistent speeds (myself being one of them).

nigelmclelland 23-02-2011 15:14
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Hugh (Post 35180667)
Not true - quite a few people has posted in CF that they have no issues with the SH, and consistent speeds (myself being one of them).
Ooop's sorry all :rolleyes:

Harryn9000 23-02-2011 15:15
Re: [Update] ALL 20>30Mb upgrade discussion
 
tbh i had lots of problems with SH i'm on my second as of today as it has been terrible i had to reset mine at least 3 times a week maybe more since january when i got it installed.and virgin blamed utillasation i blame rubbish router that aren't up to the job. let see how the second one is hopeing for better this time.

Hugh 23-02-2011 15:28
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by nigelmclelland (Post 35180670)
Ooop's sorry all :rolleyes:
Roll your eyes all you want, nigel - when you make factually incorrect statements, you may get contradicted.....;)

Peter_ 23-02-2011 15:32
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by nigelmclelland (Post 35180653)
That is very interesting Griffin, you are the first to say that.........
the same here no issues since install on 11/02 it just works.

SnoopZ 23-02-2011 15:43
Re: [Update] ALL 20>30Mb upgrade discussion
 
No issues here either as far as i am aware.

nigelmclelland 23-02-2011 16:37
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by SnoopZ (Post 35180699)
No issues here either as far as i am aware.
Great, that's what I want to hear (read) something positive, because don't forget I have this Kit also. :)

Nicosia 23-02-2011 20:34
Re: [Update] ALL 20>30Mb upgrade discussion
 
my upload was upgraded to 3mbit and i never rang to upgrade :D does this mean i dont really need the super hub?

zekeisaszekedoes 23-02-2011 22:37
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Masque (Post 35180218)
You can only have one modem registered on an account at any one time, plus if you had both then both would be used as it would be stupid not to use them.:D
Technically you can have more than one registered (obviously using only one at a time), it's just that VM don't want that. :D

Quote:
Originally Posted by nigelmclelland (Post 35180460)
The report by Virginmedia says there either is, or may be an issue with the superhub under "CERTAIN CONFIGURATIONS" does anyone have any idea what these "certain configurations" may be ??
Um... almost all of them? Seems like luck of the draw whether or not a customer receives a Super Hub that's alright or one that's nothing but trouble.

It's looking more and more like inconsistency in the hardware side. Quality control problems. But even on a good Super Hub, no DynDNS, no bridge mode, so it's still far from perfect.

alwaysabear 24-02-2011 00:07
Re: [Update] ALL 20>30Mb upgrade discussion
 
Two pieces of news that have been published on the net about the 20mb to 30 mb upgrade. http://www.neowin.net/news/virgin-me...ervice-upgrade
http://www.thinkbroadband.com/news/4...super-hub.html

Chris 24-02-2011 10:35
Re: [Update] ALL 20>30Mb upgrade discussion
 
Ahem ...

http://www.cableforum.co.uk/article/...erhub-problems

:D

darkm 24-02-2011 12:39
Re: [Update] ALL 20>30Mb upgrade discussion
 
So although not all customers are affected by the issues from the superhub, where does that leave the customers who do have problems? I have just had the worst customer experience over the last week from ringing Virgin Media. Given the complete runaround. Given every excuse under the sun as to why i'm not getting 3 meg upload. Then the oofical announcement from virgin admitting to the problems and when I quoted this to a member of staff on the phone yesterday, they were unaware of the announcement.
Where is the communication within Virgin? What do I do now?

can someone also tell me wht the channel id is for and its relevance? Below is somebodys config on 30 meg dl and 3 meg up

Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 3 20480 Kbits/sec 45800000 Hz 38.7 dBmV


mines is

Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 2 20480 Kbits/sec 45800000 Hz 52.2 dBmV

Nicosia 24-02-2011 12:49
Re: [Update] ALL 20>30Mb upgrade discussion
 
im happy with this 3mbit upload :D but my download seems to be the same on wifi i might try on the hub and see if i get any faster..

so this update is a free automatic one but really you have to buy the hub to get the speeds and get on the docsis 3? because im getting the 3mbit upload with out asking for the upgrade and i was glad to notice my upload lol

alwaysabear 24-02-2011 14:12
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Chris (Post 35181138)
My apologies I had not seen that.

Chris 24-02-2011 14:16
Re: [Update] ALL 20>30Mb upgrade discussion
 
Don't worry, I only put it up last night. ;)

el Reg deserves the credit really, they broke the story on Tuesday morning.

Nicosia 24-02-2011 14:54
Re: [Update] ALL 20>30Mb upgrade discussion
 
so really dont upgrade until they fix the problem.

StevenJohnson 24-02-2011 14:57
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Nicosia (Post 35181310)
so really dont upgrade until they fix the problem.
I'd like my £30 back until they fix the problem! :td:

Nicosia 24-02-2011 15:04
Re: [Update] ALL 20>30Mb upgrade discussion
 
well my upload has been upgraded to 3mbit with out any upgrades so im enjoying the extra upgrade in upload for now :D probably will upgrade when they fix this problem

darkm 25-02-2011 14:00
Re: [Update] ALL 20>30Mb upgrade discussion
 
I know some users are fine for the upload speeds on 30 meg and meg service using the superhub but I also know from reading the community fourms on virgin media and here that there alot of users not getting their upload speed after the ubr upgrade for the speeds.

Can anyone confirm is there an issue and what it is assuming your connection and config seem ok or is it relatred to the problem published by virgin for the superhub?

Nicosia 25-02-2011 14:15
Re: [Update] ALL 20>30Mb upgrade discussion
 
i get 3mbit upload with ot upgrading to anything.. is that normal?

darkm 25-02-2011 14:18
Re: [Update] ALL 20>30Mb upgrade discussion
 
You get 3 meg because your ubr has been upgraded for the 3meg faster upload. But there are people like me, using the super hub, connection is fine, config seems good but cant get the 3 meg upload. No ubr utilzation issue, and I cant think what else can be wrong?

Nicosia 25-02-2011 14:24
Re: [Update] ALL 20>30Mb upgrade discussion
 
weird

darkm 25-02-2011 15:00
Re: [Update] ALL 20>30Mb upgrade discussion
 
can someone confirm what the channel id is used for? and what should it be for 30 meg ive seen it at 1 2 and 3 from different users configs?

Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 3 20480 Kbits/sec 45800000 Hz 48.7 dBmV

Chrysalis 25-02-2011 15:02
Re: [Update] ALL 20>30Mb upgrade discussion
 
just a number used to identify what channel you on, channel config varies per UBR. On mine its used for legacy services (10 mbit) however on other's its used for overlay (100mbit, 50mbit , 30mbit).

Ignitionnet 25-02-2011 15:21
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Chrysalis (Post 35181970)
just a number used to identify what channel you on, channel config varies per UBR. On mine its used for legacy services (10 mbit) however on other's its used for overlay (100mbit, 50mbit , 30mbit).
Channel numbers overlap, there's no assignment to each platform. There will be an ID 0, 1, 2, 3 on both platforms as both have line cards with 8 upstreams which may or may not be split into two groups of 4, giving upstream IDs 0,1,2,3 - could even have 4,5,6,7, no reason why channel IDs have to overlap between service groups.

Anyway, point is it's 100% cosmetic and can be ignored.

darkm 25-02-2011 16:03
Re: [Update] ALL 20>30Mb upgrade discussion
 
thanks for the info guys..

Can someone look at the errors below and see whether they would cause issues with my upload speed?

Wed Feb 23 18:37:43 2011 Critical (3) Resetting the cable modem due to docsDevResetNow
Wed Feb 23 17:00:10 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=??????;CMTS-MAC=??????;CM-QOS=1.1;CM-VER=3.0;
Wed Feb 23 17:00:10 2011 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=??????;CMTS-MAC=0??????;CM-QOS=1.1;CM-VER=3.0;
Wed Feb 23 16:59:58 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=??????;CMTS-MAC=??????6;CM-QOS=1.1;CM-VER=3.0;
Wed Feb 23 16:56:56 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=??????;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Wed Feb 23 16:56:33 2011 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=??????:d0;CMTS-MAC=??????;CM-QOS=1.1;CM-VER=3.0;
Wed Feb 23 16:42:44 2011 Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=a??????;CMTS-MAC=??????;CM-QOS=1.1;CM-VER=3.0;
Wed Feb 23 16:42:29 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=??????0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Wed Feb 23 16:41:01 2011 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=??????;CMTS-MAC=??????;CM-QOS=1.0;CM-VER=3.0;
Wed Feb 23 16:39:21 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=??????;CMTS-MAC=??????;CM-QOS=1.0;CM-VER=3.0;
Wed Feb 23 16:39:11 2011 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=??????;CMTS-MAC=??????;CM-QOS=1.1;CM-VER=3.0;
Wed Feb 23 16:37:10 2011 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=??????;CMTS-MAC=??????6;CM-QOS=1.0;CM-VER=3.0;
Wed Feb 23 16:00:10 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=??????;CMTS-MAC??????;CM-QOS=1.1;CM-VER=3.0;
Wed Feb 23 15:20:47 2011 Critical (3) UCD invalid or channel unusable;CM-MAC=[Mod Edit - MAC address removed];CMTS-MAC=??????;CM-QOS=1.1;CM-VER=3.0;
Wed Feb 23 14:09:10 2011 Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=??????;CMTS-MAC=??????6;CM-QOS=1.0;CM-VER=3.0;
Wed Feb 23 14:08:09 2011 Critical (3) No UCDs Received - Timeout;;CM-MAC=??????;CMTS-MAC=??????6;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=??????;CMTS-MAC=??????;CM-QOS=1.0;CM-VER=3.0;

nigelmclelland 01-03-2011 09:18
Re: [Update] ALL 20>30Mb upgrade discussion
 
Your asking a bit much there mate arn't you?

Peter_ 01-03-2011 10:34
Re: [Update] ALL 20>30Mb upgrade discussion
 
You still left your MAC address in that post beginning with a0:21 darkm 8th line from bottom

nigelmclelland 01-03-2011 12:22
Re: [Update] ALL 20>30Mb upgrade discussion
 
Darkm, I would get a Moderator to remove your Mac address if I were you!! And then this message!

darkm 01-03-2011 13:10
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by nigelmclelland (Post 35184460)
Darkm, I would get a Moderator to remove your Mac address if I were you!! And then this message!
thanks peeps, ddnt notice that...

virginruinedntl 16-04-2011 19:23
Re: [Update] ALL 20>30Mb upgrade discussion
 
has virgin fixed the 30mb problems with a firmware update yet? Does it still cost £30 to upgrade from 20mb?

Mick Fisher 16-04-2011 20:47
Re: [Update] ALL 20>30Mb upgrade discussion
 
Nope and yes.

pop80_uk 16-04-2011 20:53
Re: [Update] ALL 20>30Mb upgrade discussion
 
I am going to phone up on Monday and try and get my hands on one of the old modems like you guys have from the CXO office, I also know my brother in law has one in his loft when he switched from virgin to sky.

I assume that if I am successful with virgin and get one sent out then it will just be a case of phoning the connections department again?

Or could I get the modem from my brother in law and then phone connections in the same way?
Is all they need to set up the MAC address of the modem on my account?

Upgraded from 20MB to 30MB and am far from happy with the super hub.

pip08456 16-04-2011 20:54
Re: [Update] ALL 20>30Mb upgrade discussion
 
You wonm't be able to use your brother in laws.

pop80_uk 16-04-2011 20:59
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by pip08456 (Post 35214679)
You wonm't be able to use your brother in laws.
Just out of interest how come?

craigj2k12 16-04-2011 21:05
Re: [Update] ALL 20>30Mb upgrade discussion
 
*if its still activated you wont be able to.

if its not activated, you shouldnt have a problem

---------- Post added at 20:05 ---------- Previous post was at 20:04 ----------

thats providing its the right modem!!

pop80_uk 16-04-2011 21:08
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by craigj2k11 (Post 35214690)
*if its still activated you wont be able to.

if its not activated, you shouldnt have a problem

---------- Post added at 20:05 ---------- Previous post was at 20:04 ----------

thats providing its the right modem!!
When you say activated how do you mean? Its been in his loft for two months and he cancelled his virgin services.

Its the newer glossy black 30 - 50mb modem, so it may well work?

Is it worth a try or will virgin play up if I phone them up and ask them to have a go at installing it?

I just want rid of this superhub, its awful. Wish I stayed with my blue ambit 250 :)

pip08456 16-04-2011 21:30
Re: [Update] ALL 20>30Mb upgrade discussion
 
You can only use a modem issued to you by VM. As your brother in law is now with SKY then his modem will have been removed from VM's inventory.


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