Re: TiVo
 

There should be no difference in price (subs) whether your second box is a standard box or V+ (Given that you already have an active V+ on your account)....

so you should be able to replace whichever box you wish.

I wanted to move my existing V+HD to another room and was first told it'd be £10pm more on top of the normal £6.50pm (for box number 2).... as my existing box is a V+HD (rather than standard)....

I called his bluff and said I'd swap my existing V+HD for a VHD then (for the second room)... to which he entered it on the system and saw that there was no price difference after all.

Re: TiVo
 

Many thanks for all your replies. Now just waiting for the call !!!!!

Re: TiVo
 

Second call today. Half expecting a third tomorrow :p

"VM calls are like busess...."

Re: TiVo
 

Not around my way they're not. VM customer for ten years...VIP50, signed up for TiVo info on day of announcement, two VM mobiles...they don't call, they never write...now I know how my mum feels!

Re: TiVo
 

well IMHO that just shows what a shambles it is really ... i mean calling the same person 3 times on the same day or 3 times over 3 days is just crackpot organisation ... if they were missed calls it would be fine but 3 calls to the same person even after they had already signed up on the first call :confused:

and they wonder why customers get wound-up and give grief on forums :dunce:

Re: TiVo
 

I feel your pain! ;) i'm the same as you (except no vm mobile) and no phone call here.

Re: TiVo
 

I had a call earlier............................:)









It was my sister...............................:(



Couldn't help thinking "get off the line VM might be trying to call...." :erm:


Know how you feel :p:

Re: TiVo
 

haha :handshake

Re: TiVo
 

Probably a bit late now for any more calls today. I keep telling myself not to think about it too much and that I didn't have a Tivo a year ago and haven't lost anything and I don't have Tivo now so haven't lost anything.

Ok, who am I kidding? It isn't working!

Re: TiVo
 

8pm is usually the latest VM call for these type of things. 9pm is the Ofcom rules for the latest call a company can make.

Re: TiVo
 

I missed a call this afternoon but was called back after 6pm. I must admit I was in a foul mood after missing the initial call and felt sorry for my poor hubby having to put up with my long face.

Install is on February 23rd AM :-)

Digital Fanatic it's ALMOST here.....then I can resume my love affair with TiVo again lol

Re: TiVo
 

Wahoo! :cool:

Re: TiVo
 

:omg: a manage a TiVo :group:


:romance:

Re: TiVo
 

https://www.cableforum.co.uk/images/...2011/03/62.gif

http://www.addemoticons.com/emoticon...ticons0425.gif

Re: TiVo
 

I am just getting computer says no :(

Re: TiVo
 

"You're special, you've been chosen for Virgin Media's TiVo."
http://virgintivo.blogspot.com/2011/...hosen-for.html

;)

Re: TiVo
 

l:D

Re: TiVo
 

cracked me up :D

Re: TiVo
 

Yeh seems to be random now, lots of XL customers getting calls it seems. Must still be plenty of VIp50s left like us i recon.

Re: TiVo
 

Iam an xl customer...........................no call..:(

Re: TiVo
 

Thanks for taking the time and trouble to post your experience.
rgds.
ess1

Re: TiVo
 

Not sure if its XL customers who are, but is more likely to be those on Triple XL/XL+ packages if so.

Re: TiVo
 

Has this been posted before it is a link for TiVo S1 users to register their interest.

http://tivo.virginmedia.com/tivoupgrade

Re: TiVo
 

I would love to get Tivo fed up with my very slow SA box
that keeps on freezing & have the money waiting to give virgin,

Im on XL TV, XXL Broard, L Phone,
I give virgin nearly £100 a month but still no phone call,

And I registered my interest on the Tivo website the day it went live
if I dont get a call soon then maybe back to Sky as I can't live
with my SA box any longer, :(

Please call Tivo team............

Re: TiVo
 

Get the SA box swapped out as it will cost you nothing while you wait for Tivo (I am as well).

I have a SA V+ box and it works fine and performs well. Just recently though they have been doing some work on VOD and I have noticed the occasional day when it has been slow on the EPG, but apart from that it works well.

Anyway, you can't be serious surely! Giving up the chance of the "great Tivo" to move to Sky!

Re: TiVo
 

My phone just rang. Guy in busy office.............yes it's Virgin. "Would you like to combined your electricity and gas services sir?

:mad: NO............NOT UNLESS IT INVOLVES A BOX WITH A TERRABYTE DRIVE IN IT................BOG OFF :mad:

Re: TiVo
 

Good luck with that - "you only get what is on the van"

So another SA then, great

---------- Post added at 12:00 ---------- Previous post was at 11:59 ----------

I feel your pain

Re: TiVo
 

Or arrange an engineer visit then, I found out my signal frequencies were wrong once and wasn't even aware of it, caused by a previous patch update which did cause this on some SA boxes. From memory, the frequencies were aligned with Birmingham and were slightly different to Nottingham where I am.

Re: TiVo
 

Its getting very dificult to understand VM's stratedgy on the tivo rollout now ... assuming all those posting are real honest people ..

s1 tivo owners got deal of £149 ... lucky lotto 1000 got free remote and free box/install lifetime tivo sub ... then some xl tv (non VIP) & VIP were offered the £149 and now appears some who didnt get the remote on the 1 in 1000 and are not VIP are being offered a free box ( they didnt detail if lifetime sub as well )

and then again there are long serving (10 years plus customers) and shorter VIP customers (like myself on VIP for about 4 years) who havent had any contact at all ..... and that doesnt include the fact some people are getting the tivo/sales contacting them on multiple times even if they had already placed the order and booked a date.....

this is why some people get frustrated with VM and their lack of communication and their apparent lack of organisation

All IMHO and i repeat im not even gonna have tivo if i have to pay for it so im not jealous of those getting chosen at this stage just pointing out the facts as i have understood them :p:

Re: TiVo
 

The funny thing is Ive been with virgin for many years
way back when they where cable london then telewest
and whenever I have registered a interest in a new
product I have never had a call back !

I have given up swapping out my SA boxes I had 4 in 6 months!

Can anyone comment on the picture quilty with the Tivo box
& is the box noisy & do you think it's worth the money?

Thanks..

Re: TiVo
 

Turning into a bit of a fiasco,I emailed ceo`s office and didnt even get a reply

Re: TiVo
 

Is this purely for S1 users to use? I haven't registered on this form as I don't think I am eligible.

Re: TiVo
 

That is just for all the S1 users out there so not worth clicking on it otherwise.:)

Re: TiVo
 

Fair enough. Thought I would ask though as I would register on it if I thought it would make any difference!

I shall continue to wait..... :rolleyes:

Re: TiVo
 

It's not difficult to understand at all. There was a post in this thread copied from the community thread that said what was happening. That coupled with the fact that TiVo is still in a pre release state and they are getting in contact with as many people as possible to book installs says to me that VM are doing their best to get TiVo to as many customers as they can. some people in here think that because they pay xx amount or have been a customer for xx years means they should be at the front of the queue.

They have only been calling customers for a about a week and a half as well.

Also it clearly states in the letter that got sent with the remotes to the 1000 that they are getting the boxes early as part of a pre launch special offer. So until it fully launches I think people need to calm down a bit and stop moaning at Virgin.

Re: TiVo
 

Just thought you may be interested in my experiences of the HD Virgin TiVo, which I had installed last Saturday on my blog. It has some videos of usage of the TiVo including performance of the box in the menus, YouTube features, search by actor features and other cool stuff :)

Re: TiVo
 

My Apps load instantly, not sure why yours is like that. Have you power cycled the box at all?

nice blog though :)

Re: TiVo
 

I am quite calm thank you very much , and i did not moan i just posted the facts as i have understood them so far and would appreciate if you didnt take that tone with a customer who has the right to post his or her views whether they coincide with yours or VM's official line or not...

this line of yours of it not being officially released yet is wearing very thin and although no official statement has been made the product is clearly on a national rollout and therefore should be considered launched when over 1500 people have either the product or a booking for instalation

as for whether customers who pay more deserve more ... i have never said there should be preferetial treatment for any group other than the longest loyal customers of which i am not one having been with VM for only about 5 years so stop quoteing my posts as if i were advocating anything more.

the thread from the community section although useful did not explain the procedure VM were taking just gave a little info on what had happened (after the event and people had started to express opinions) so far and teased about what maybe happening in some future time ..

I know these forums are not the whole picture and we only have a small snapshot of what is happening to a limited number of VM customers but as VM have failed to keep us upto date it happens to be our only source of info from which we have to draw our conclusions

as i have not broken any forum rules then i am entitled to moan , groan , whinge and whine as much as i want as well as praise if i see fit ...

OK i will zip it now and go back to lurking instead of contributing my opinions

Re: TiVo
 

Save your breath Cozzy some people just don't get it.

People being phoned 3 times, sounds like the system is working flawlessly :o:

Re: TiVo
 

We try to say it as it is nothing more and we have no idea of a launch date as yet but I do know that it will be showcased at the Ideal Home Show March 11th to 27th along with our broadband and anyone can attend with 2 for 1 tickets by clicking HERE.

No need to lurk stick around and have some input.

Re: TiVo
 

Its not classed as being officially relelased because VM have never stated it is. The fact that they put the words pre-launch on the 1000 letters tells me its not officially launched yet, and will not officially be so until anyone can actively call VM or walk in to a VM store and order one.

That and all the marketing and advertising that will begin when officially launched. Also having over 1500 cant be classed as on a national rollout as there are more than 3 million TV customers out there, so very few people have them.

I am not taking any tone with any customer. I am posting in here as me not as a staff member. I am offering you my opinion of the situation.

Re: TiVo
 

got a call from VM today but missed the call:mad: spoke to cs 'not helpfull at all said i would just have to wait for another call becouse whoever called didnt leave any notes on my file

anyone got any ideas if i can get back hold of them?

Re: TiVo
 

no doubt you'll get called back.

Re: TiVo
 

That's what I'm afraid of as well. If they phone our house phone there is noone there during the day. Ah well, luck of the draw I guess!

On a different note, I notice some people have ordered two Tivo boxes. Obviously that incurs the £149 twice but does the monthly cost go up to £6 extra per month?

Re: TiVo
 

I would expect you to be charged £3 per month for each box that you order as it would make sense profit wise and you do pay per box for HD sports.

Re: TiVo
 

Have VM got your mobile number? If not call 150 and add it to your account. they will try you on your mobile then if you are out.

I'm not sure on the £3 charge. Might be per household.

Re: TiVo
 

As far as I can see, it isn't officially released yet, as much as people want it to be.

The only reason we know about the lucky pre-releasers is due to the social media we have available. Roll back 10 years and this sort of roll out would have gone almost entirely unnoticed until the provider wanted the public to know about it. And we certainly wouldn't see videos of it being used.

We are essentially scrutinising inside information. It's not relelased yet, some people are lucky enough to get to play with it first, and that's VM's perrogative.

And although VM don't want to say Beta, what the early birds are getting is at least like testing a gold release. And we know it's not the finished service that the general release will be, because 3 tuners is coming in March.

Patience people. Our time will come.

Boz

Re: TiVo
 

Well Said :clap:

Finally a sensible post from someone that clearly understands the current TiVo situation.:)

Re: TiVo
 

I shall do that DF, thank you :) I did put my mobile number on the pre registration form so hopefully that will help too.

I will get a Tivo box now (when/if I get the call) then possible add another one down the line when the initial cost drops. All this waiting makes me want more than one now. Dear oh dear - maybe that's their plan :D

Re: TiVo
 

When I was called back last night, I was lead to believe that my number had been generated again by the computer and not that it was an automatic call back.

Re: TiVo
 

It would be good to know if it was per box or account. I have 2 V+ boxes and it would be good to know what the increased monthly cost would be if I swoped both for TIVO.

I guess before the Sky premium HD charge per box (not VM's fault I know), we'd have assumed per account.

Re: TiVo
 

how long did it take for them to call back?

Re: TiVo
 

Could you please check the press release http://pressoffice.virginmedia.com/p...859&highlight=. And tell me that it hasn't launched ?

It clearly says it ha and roll-out starts mid December.

Please stop saying it hasn't, it might be a gradual start to the roll-out to sort out teething trouble etc but it has been launched.........:rolleyes:

Re: TiVo
 

Quick question that I hope someone can answer. Install is booked for next week and I am keeping the V+ box and having the Tivo instead of one my V HD boxes. I only have the Sky HD sub on the V+ and want it going onto the TiVo, so do I wait for the install and then give VM a call or switch the cards and guess have them re-paired up? Thanks in advance.

Re: TiVo
 

Press releases are to keep the share holders happy. Ok, so it's launched to some special people first, less special later, and general public even later. Is that so bad?

Re: TiVo
 

They called back four hours later but I guess left to the computer generating the numbers, it could have been sooner or (heaven forbid) a couple days later. I was lucky I guess.

Re: TiVo
 

Not at all, but certain members insisting it's not launched is misrepresenting the situation.

Virgin have stated it's launched, they started roll-out as in the press release.

So they have done what they said.

Please can people accept that....

Re: TiVo
 

But as some posters on here have stated it only launched in December to 500 staff ;)

A full product launch has not happened yet. Its still a soft launch or pre-launch at the moment. As I stated its not a full release until anyone can order it from a VM store or calling up to order it, and the marketing fully begins. :angel:

Re: TiVo
 

How can it have launched and not launched at the same time:confused:

Are you saying Virgin have misrepresented the situation by tell the press it's launched when it hasn't ?

They always said full availability for new customers would be April.

They never gave info about schedule except those who registered would get it before.

ITS LAUNCHED......:rolleyes:

Re: TiVo
 

I don't think all installers have received training yet , I spoke to one near me and he knew about TIVO but had not been trained on it.

Re: TiVo
 

He might not be, but I certainly am.

Back when the TiVo deal was first signed, VM told everyone it would be available late 2010.

It's not "available" even now, but a quick press release to the contrary in December 2010 should cover their backs and keep the press and investors happy.

Re: TiVo
 

You can't get it now unless you get called up for a special early bird offer, at a discounted rate, not the £199 + £40 expressed on the press release. That's what I accept.

Boz

Re: TiVo
 

thanks - hopefully get call back tommorrow anyone any ideas what time they call till

Re: TiVo
 

Today is February 10th and VM want to give all existing customers TIVO before new customers in April that's not a long time to complete all these calls and get install dates booked.

Re: TiVo
 

I said its a pre launch. Which means its not fully released.

As was mentioned earlier if it wasn't for this or other forums and the web you wouldn't know a thing about this special offer.

Re: TiVo
 

They call until 8pm I believe. Good luck mate :)

Re: TiVo
 

They never said that they would have all existing customers installed. They will get as many installs done before the full launch happens and it becomes available to everyone.

Re: TiVo
 

But you would expect them to get through all the people who took the time to pre register.

Re: TiVo
 

Well they will get through as many as is humanly possible.

Re: TiVo
 

I reckon Cable Forum members should get them after VM staff as we take the most interest in what VM are up to.....................so there. :D

Re: TiVo
 

Not good enough :banghead:


They should get through all those who pre registered before opening it out to anyone else :fit:






Unless they give me one first then I don't care :PP:



:Peaceman:

Re: TiVo
 

I've built a cardboard placebo Tivo remote and mailed it to myself. Oh the joy when it came through the post. I then went online to claim my free for life Tivo. The lady in the bikini told me I was one of the lucky ones and that I would be getting it for free.............oh hang on................that's another website :blush:

Re: TiVo
 

I watched the vids put online and were some said it had put them off TIVO , I felt the complete opposite the search facility looks fantastic.

Re: TiVo
 

I have not ordered one as I do not feel the need for one as my V+ suffices.;)

Re: TiVo
 

This thread is a massive world of pain for all involved (except the minority who have it).

Re: TiVo
 

But.....if you've actually entered your mobile number on the registration form, Virgin will attempt to call you back on that number.......right? Regardless of if your mobile number is on your account via calling 150 :erm:

Re: TiVo
 

Belts and braces approach is a good thing but according to previous posters the are no notes or footsteps in the accounts so they may just be using the registration forms numbers.

Re: TiVo
 

Would be nice, out working most of the day. :)

Hell, my mobile rang at work today, I thought "YES! THIS IS IT! THE PHONE CALL I'VE BEEN WAITING FOR!" ....turned out to be an employment agency wondering if I was still looking for work. :td:

Re: TiVo
 

does anyone no if you can add the TIVO box fee to your monthly subs?

Re: TiVo
 

cheers mate, today it's been fine for speed, in fact I'd say it feels like a finished product. Apps and stuff load instantly. Twitter app is garbage though lol!

Re: TiVo
 

If its true, that 25000 pre registered and they are allowing 3 hours per install. One installer will do 4 a day on a 12 hour shift. 24 a week for a 6 day week and 104 a month. So between now and the 1 st of April an installer can do 176 installs.

25000/176=142 installers working 12 hour shifts 6 days a week to clear the pre-registrations. Not sure how many they have? Does 142 installers sound reasonable vm employees?

Regards

John.

Re: TiVo
 

They would also have other products to install such as standard Vboxes and broadband so probably a lot less than your figures.:D

Re: TiVo
 

No they will ask for the payment up front for the box.

Re: TiVo
 

I thought this might be the case but you have to pay upfront by card when you place the order.

Re: TiVo
 

Nice blog, keep up the good work, whats the PQ on SD & HD,
Any better or worse then the old SA box?

Re: TiVo
 

Cheers mate, appreciate it. Hope people aren't getting tired of me uploading video after video! Well I find it fun anyway :D

PQ is very good. SD and HD both just as good as my old Samsung V+ HD (sorry didn't have a SA box to compare)

It looks just superb in the menu.

I posted on the blog earlier that VM got in touch with me earlier which has put my mind at rest a bit about the slowness I've experienced a bit. Tonight and last night though it's been blazing fast.

Re: TiVo
 

It seems on another blog that half the VM engineers haven't even had TIVO install training , or at least in some areas probably not here in sunny Wigan LOL.

Re: TiVo
 

I hope they have at least one in Wigan, hes coming to install mine on the 23rd:shocked:

Regards

John.

Re: TiVo
 

O well youve cheered me up a bit LOL :-)

Re: TiVo
 

the crux will come in april when they have 10,000 customers to still install they have new customers to do.

Wonder what they will do then.

Re: TiVo
 

Don't forget half of the people who pre registered won't follow through and order.

Re: TiVo
 

The girl who installed mine said it was the first TiVo she'd installed, and would I mind some of her colleagues coming to watch. Two senior engineers then came into my lounge to watch what she was doing!

Re: TiVo
 

:shocked:

I better get plenty of tea and biscuits ready for The TiVo Army when they come around to install my box. :)

Re: TiVo
 

3 hours was for the tivo500 but it'll roughly be an hour for the next batch. The TiVo is to be left in a semi ready state when the egineef leaves as it takes hours to unpack all the epg data

Re: TiVo
 

Chance would be a fine thing ;)

Re: TiVo
 

I was told to expect a 3 hour install, by the installation team that phoned me yesterday. Be happy if its changed since then.

Regards

John.

Re: TiVo
 

cheers - thought i might end up paying up front

Re: TiVo
 

depends how well trained the staff are by then. The girl installing mine knew the product, but when I questioned stuff like Media Access Keys and advanced wishlists etc the conversation can go on for a bit. I'd say the team were in my house for about 1.5 hours, and for some of that she had to explain to her colleagues what she was doing.

Re: TiVo
 

And the other half pre-registered three times.

Re: TiVo
 

http://uktivo.blogspot.com/2011/02/r...gin-media.html

VM actually use the word beta. Good stuff.

Boz