Re: Hertfordshire Area.....problem?
 

Hmm......it would be really interesting to know how many NTL customers have defected to other companies due to the lack of proper service and care which was so present in the advertising leaflets dropped onto my doormat all that time ago.

Over subscribing an area just to claw in a few more quid is just lame from a company such as this.

Re: Hertfordshire Area.....problem?
 

I too am in St Albans, and find with a connexion, changing proxy server works for me(the default is like treacle).

My main problem is not getting a signal at all. I had no problems until giving up on the TV / telephone service. Since then, the signal levels have caused problems. An engineer added an attenuator - as in the cold weather, the signal was suddenly too high. That worked for a while. Now, with the attenuator, it fails. Without, it works at night, but often not during the day.

Re: Hertfordshire Area.....problem?
 

Re: Hertfordshire Area.....problem?
 

I had a long frustrating chat with tech support about the Ware area. The 512 service would often crawl at between 40- 60 kbs. They intially denied any problem at their end but I mentioned that a lot of the ware guys were discussing the ubr. They then agreed that contention ratios in ware were close to saturation but that they were upgrading the system mid feb. Well Mid feb came and went and we are still getting poor download speeds from 4:30 pm onwards and it is almost impossible to use the web on the weekends. I don't believe anything they say now as a lot of it is simply to fob us off. However , I wonder if the grass is any greener.....?

Re: Hertfordshire Area.....problem?
 

I think NTL treat their customers the way they do because they know we are limited in many cases to what we are actually getting as a service....bit like when BT had the monopoly on the phone side of the market.

Since all those other phone companies started challenging BT for a slice of the pie,their (BT's) attitude suddenly changed when they noticed many fed up customers were leaving to sign contracts with these new providers.

Maybe NTL need this to happen as a "wake up" call.

Re: Hertfordshire Area.....problem?
 

It most certainly is. :)

Re: Hertfordshire Area.....problem?
 

I'll second that!!!

Re: Hertfordshire Area.....problem?
 

Im Beginning To Feel Very Annoyed Now With The Level Of Service In Hemel Hempstead. My Broadband Is ****ing Me Off Tonight, On Other Proxy Servers Sites Dont Work On Them, And I Get The Message:

"tunnel Connection Failed" All The Bloody Time

Its Not Good Enough.

Re: Hertfordshire Area.....problem?
 

Yep, I can vouch for both the poor connection, and rubbish customer support.

I'm currently in the process of migrating to BT line, with either Pipex or F2S ADSL line.

Well, I will be migrating, as soon as someone answers my questions.

Re: Hertfordshire Area.....problem?
 

Just thought I would add to what has already been said. I have posted a few times over a few months, about Hemel being poor for speed or time outs. I'm on my third Luton proxy in as many hours. Granted, it isnt everyday thats bad but enough to be a pain for the money we pay.
I have rang tech supp on one or two occasions, but if anyone has read any of the posts at the time, I was told NTL don't support Zone Alarm, but recommend you have it. When thats turned off, they dont support windows and I must have a virus anyway. No wonder we just change proxies or in the case of a colleague of my wife, upgrade their package! I mean, whats that all about? She called about slow browsing, was told it was probably a virus and was then sold a higher speed to overcome the problem. This was told to me this evening.

Re: Hertfordshire Area.....problem?
 

someone has already answered your 'question' so lose the attitude. if you don't want to be with ntl then go get another service provide. why do you need someone else to tell you what to do?! make your own decision!

I am fed up with people telling me customer support is rubbish, i do my best in my job and that is the most i can give. If there is a problem in your area, what do you expect tech support on the phones to do?!! they are not network engineers... so can't sort out proxy/ubr/ hardware faults!

If you want to pm me you username/ mac address for the BB account i will be happy to take a look at this for you, but please bear in mind that i am doing this for a favour... abusing people won't help your cause.

And yes i am drunk at the moment, so if the post doesn't make sense sorry. but pm me the details and i will have a look at work tomorrow.

Re: Hertfordshire Area.....problem?
 

Look, just cause you work in customer support, dont feel like you need to speak up for them. You don't know my position. You don't know that I have had BB for 1 year, with non-stop problems, and that I have had no help from ntl. You don't know that I have been charged twice for call-outs, and have refused to pay both of them, and it has been resolved because if was their fault. You don't know that the CS in Luton in abysmal.

You know what I'm sick of? People who immediately feel the need to jump on someone for saying something, when they do not know all the facts.
Oh, that and people who use the excuse "I'm drunk, so my posts are crap". If you post badly when drunk, either don't drink, or dont go on the internet when drunk. Now go get another beer you lush :dozey:

Re: Hertfordshire Area.....problem?
 

Ahhhh...so many people,so many axes to grind,many in the same area....can't be coincidence though can it?

Does your boss know you say things like this to customers?

[Admin Edit] (Neil)-No need for comments like that here thanks.

Re: Hertfordshire Area.....problem?
 

Out of curiosity - if you have had so much trouble, why are you still with NTL ?

Re: Hertfordshire Area.....problem?
 

I think maybe in future you should think twice before posting while under the influence of drink.

While I have defended NTL support people against unwarrented attacks more than once in these forums - I don't think that you did yourself, or them, a great deal of good with that drunken rant - It certainly does not look very professional.