Re: any cm tech support here that can tell me whats going on here
 

The reason you would have to phone CS is that by the look of those logs it looks like there is a problem with the RF signal into the modem itself/ either that or the modem itself is goosed. There is nothing more you can do other than phone CS to either get a tech booked out or be told that there is a problem with the RF signals in your area. The fact that the guys were trying to help you should be enough evidence that they mean well.

Have you phoned to report the fault mate ?

Re: any cm tech support here that can tell me whats going on here
 

hi if you ring 151 option 2 then i think it is option 1 after that cant rember for cable modem talk to them they will then check ur modem if there is a propblem they will put a request in for an engineer. if you havent had a call back with in 24 hours call 151 then option 5 and ask them i did this monday and had some1 out to me on the tuesday dont for get ask for there name and extion number

iain

Re: any cm tech support here that can tell me whats going on here
 

cheers wheelibin thats all i was looking for

Re: any cm tech support here that can tell me whats going on here
 

jimmyp.....dont take this the wrong way but every one here is here in their free time...if you respond to help with things like "and" i can understand why they may get annoyed. This website is not official and any NTL worker found here (hats off to you guys you do great stuff here) is here on a volentary role, after putting up with ranting customers at work all day im sure the last thing they need is grief in there spare time.

Re: any cm tech support here that can tell me whats going on here
 

I have now spoken to jimmyp on messenger and all sorted. :) looks like it is a problem with the cable feed... but probably not serious enough to need an engineer request now

don't know whether jimmyp will come back to the forums, but we had a chat, and seems like quite a decent bloke.

Totally agree with you avatar, i helped him in my spare time, and i wouldn't have done that if he gave me attitude. :) I have faced a lot worse than him at work believe me! :pp

Re: any cm tech support here that can tell me whats going on here
 

Kudos for helping him out m8... Nice one :)

Re: any cm tech support here that can tell me whats going on here
 

Well done - I am glad his issue is resolved.

Re: any cm tech support here that can tell me whats going on here
 

Muchos kudos dude :)

Re: any cm tech support here that can tell me whats going on here
 

im back lol and have no gripe with anyone on here so lets wipe the slate clean and start again and as for"AND?" perhaps what i should have said is please could you explain in a little more depth please

Re: any cm tech support here that can tell me whats going on here
 

glad about that :tu:

enjoy your stay!

Re: any cm tech support here that can tell me whats going on here
 

Welcome back to NTHW jimmyp - hope you find it fun & informative.