Re: NTL Linksys Router Connection Problem
 

There is a number of companies, linksys being one of them, where the warranty is with the manufactuer - quite often if you take it back to the shop, all they can do is send it back to the manurfacturer, so quite often you're best off just speaking to them directly - this is also the case for a lot of printers.

A similar thing happened with a Sansung printer and a Netgear router that I had, basically, if it's not DOA, thien often it is back to the manufacturer - If the distributer for the company you bought it off only support it for 30 days.

Netgear definitly do an advance replacement service, and I think Linksys do too...

As said in previous post, if you get a netgear router from dabs, they refer you to netgear...

Re: NTL Linksys Router Connection Problem
 

Thanks for all the helpful replies..

I haven't updated the firmware yet as the connection hasn't dropped again since Friday(Monday now) so i guess i will wait until it happens again..

Btw..i've very rarely had a connection drop from NTL and STB before installing the router..

So i will see what happens..keep you posted

Cheers all

Re: NTL Linksys Router Connection Problem
 

I think it's an NTL problem, as I've found that the need to reboot (usually first thing in the morning, then fine all day) seems to come and go - sometimes it's every day of the week, sometimes it goes several weeks with no problem.

Re: NTL Linksys Router Connection Problem
 

Thanks..reboot the set-top box or the router?

Re: NTL Linksys Router Connection Problem
 

STB usually, although I usually reset both as its a bit of a walk back to the PC. I haven't done any systematic testing - it hasn;t happenned for a week or two, touch wood...

Re: NTL Linksys Router Connection Problem
 

Its not nessecarily an ntl problem and unlikely to be if its a known problem with a hardware unit of which theres a firmware update to fix the issue, (note not all issues affect everyone who has the same product).
My SMC had occasional freeze problems and needed a reboot generally at the point of lease renewal from NTL, It was fixed by a firmware update and I havnt had to reboot it in months, the modem locks now every so often and needs a reset.
Anyway wait a while see if you continually suffer the issue, if you do you will have to take the plunge and download a file, unzip it, usually to a .bin file then either login to you router page and use the f/w update, do this from a hard wired computer only, or use the firmware flash utility if there is one, also from a hardwired computer.

with reference to my point about dodgy traders etc:
All I was merely pointing out was if a product is failing its 1 either defective or 2 the product is unfit for the purpose it was intended, if the manufacturer has supplied a firmware update that fixes the problem, then for sure the firmware update done by the user is at none other than the manufacturers risk.
what can go wrong with a firmware update
1: power loss, that would really suck to have a power outage during a 20second or so operation, manufacturer should recover the flash rom which may incur a small fee
2: the user flashes with firmware for a different product, ouch really :o well maybe the manufacturer will reflash at small fee to the correct firmware if it hasnt killed the unit
3: its the right firmware but it fails and the unit will no longer boot up, defective unit and unfit for its purpose, when software and hardware goes gold (retail) its no more than a beta on sale, the uk office of netgear has a smaller network than my home or that was the case a year or so ago, my point here is in house testing is very limited hence why many products are flashable, Personally ive never seen a flash upgrade fail, but that doesnt mean it never fails.

As for Not all Etailers are bad, I really do not know of a good one to exist in the computer industry, Etailer Retailer or mailorder if they do not know you they in general do not treat you with anything other than disregard, I certainly would not recomend my 2 very good local suppliers, like most they have a very low rating and i do see them treat people very badly, how ever im fairly well known at both and so is my back ground so they just do not mess me about.
As for Dabs, I bought from them once in a while and stopped when they became the biggest mail order joke in the country ;) with their sudden attitude change of no advice we dont know we just sell, buy it try it, if it dont fit dont contact us :o

Im with NTL and have been since they took over my local franchise and had cable modem for over 3 years, the odd occasion I.v had a problem its been sorted eventually, a polite and courteous policy will allways have a better effect and you can still be firm in manner, Iv had several hundred ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£ÃƒÆ ’‚£'s in rebates the majority of which was for the dial up cd that was in short supply at launch, they agreed to refund all isp call charges till I got my CD. However I know many people local too me who have had nothing but problems and left them, therefore I could not recomend them to anyone either.

Re: NTL Linksys Router Connection Problem
 

If your having STB problems that it needs rebooting insist on a modem thats seperate.

Re: NTL Linksys Router Connection Problem
 

I can live with the occasional reboot - don't want to risk a change messing things up any further, and life's too short to try getting through to anyone at NTL with more than half a brain....

Re: NTL Linksys Router Connection Problem
 

I just thought I would post one of those, annoying, 'I have a linksys router' & have no problems, messages.

- version 2 firmware 1.45.7, Jul 31 2003 :pp

:D

Re: NTL Linksys Router Connection Problem
 

hi all, just like to agree with homealone, linksys with no problems. I have had to reboot the stb on occasion usually during very big downloads. I assumed ntl were monitor the downloads and crashing my stb to make me reset(in theory if i don't reset then i put less of a strain on the system).

anyway this idea is probably a load of crap( or just over imagination) and Iv'e not had to reset too much recently.

Re: NTL Linksys Router Connection Problem
 

Re: NTL Linksys Router Connection Problem

--------------------------------------------------------------------------------

I just thought I would post one of those, annoying, 'I have a linksys router' & have no problems, messages.

- version 2 firmware 1.45.7, Jul 31 2003

i have the same as you but i get problems every other month or so so it must be a local thing when i cant connect to the net if i check my ip i find it has changed so something is causein it cant pinpoint it tho :shrug::banghead:

Re: NTL Linksys Router Connection Problem
 

Every time you do what? Why on earth would you want to turn OFF a broadband connection? By sitting behind a router you are protected from the outside world, so you leave both switched on.

Even if you weren't, never any reason to switch off the cable modem.

Re: NTL Linksys Router Connection Problem
 

Best get your facts right next time.

Linksys - 0870 739 3939

On a leaflet with the BEFSX41 I bought this week.

Oh yes, you are aware who Linksys really are don't you? There is NO larger or better.

Try going to support.linksys.com and click on the button that says "live chat", I did last night, got my problem solved in under 10 minutes.

Re: NTL Linksys Router Connection Problem
 

Putting the router in the system shouldn't make any difference to the connection, after all the router is AFTER the STB isn't it. I have a CM not an STB and my setup is

NTL----CM---ROUTER/FIREWALL----SWITCH----lot's of pc's

Re: NTL Linksys Router Connection Problem
 

Mmmm..20 days of connection and yep you guessed it..connection lost again..seemed to happen when NTL updates the IP as they frequently do..any ideas anyone..would be appreciated..cheers