Sorry to hear about your missus and everyone else scrumhalf, it's very unsettling when you lose a job.
Hopefully they will be able to find something else - fingers crossed. :)

I know what it is like Andre I have been there myself.

but I have had this confirmed by a number of people and know that it is correct.

Yes there are going to be unhappy people but ntl's customers have a right to know that their CS is going to be affected by the loss of 96 staff.

If anyone has a problem with my posting this then they can PM me.

So where are the techy people and the installers going to work from ?.

Sorry to hear it m8, thats partly why I'm self employed.

It is only CS that is being closed not the whole centre.

A more than awkward position for anyone to be in ive been in that situation myself before now ,not good for all concerned:(

I take it that none of the rest of your team do either by the way that they spew BS out all the time

no it's not but you know the way that ntl work

i'm amazed they gave them notice and didn't just tell them all to clear out their desks and don't come back

60 days notice being given, which isnt bad as stautory is 30 days as under 100 people being made redundant. Ive seen so many firms making people redundant lately, and have to say NTL are giving a fairly decent package.
Most firms nowadays pay stat minimum of 1 week for every years service age 21-42 and 1.5 weeks from 42-65 subject to a maximum of 30 weeks.
So it could be a lot worse.

So does that mean I won;t be able to talk to those lovely young Welsh men any more? :cry:
They have always been able to sort out any queries i had, what a waste if they go.

That would sound more like there style , i was made redundent whilst i was signed of sick,suffice to say a threat of legal action soon prompted them into a nice payoff tho ...

......seems a bit strong, are you having a bad night as well?

now that is more the ntl that i know.

nice to see you get one over on them tho

Jamie saidThe building was a bit like a ghost town last time I went in there!

Planning who were once quite a large department would now fit in a phonebox, if this is true does it affect fault management as well as customer services then?

Yes, I know what redundancy is like. Been through it twice but fortunately in my case I was more than happy on both occassions.
My only regret is not being made redundant by ntl, I had enough and left after the first planning for growth.
If I had just waited another 6 months, the 14 years service would of been a nice payoff!

I wen't through a situation about 18 months ago that was actually quite awkward, I was very happy with being made redundant but another guy was devestated and just didn't want to accept it. I think the under threat BS is terrible for people in that situation.

I got called 130 miles into the office to be told and the HR woman said, If I knew how you were going to take it I could of told you on the phone, apparently one person jumped across the desk and grabbed her.

I just thought great, I have worked for them for 8 months and they are giving me nearly £15k to say goodbye. I saw a positive side in my situation, unfortunately I guess I am in the minority.

even though it was good for me, I feel bad for the ones who have mortgages, debts, kids etc and possibly a big task to find another job:(

If they close CS won't that put presh on the other call centers and add too an even lengthy wait on the line to speak to someone?