Re: STB stuck on "starting"
 

The only compensation I would like to see is a copy of the Project Managers P45 :mad: :mad:

Re: STB stuck on "starting"
 

Just spoken to the call centre (after a 30 minute wait) - claim the fault will be fixed by Oct 1st at the latest - i.e Sunday!

Apparently, compensation will be offered but they didn't say what.:mad:

Re: STB stuck on "starting"
 

Hi folks, Neewbie in town.....

ws hoping somone could give us some advice about this situation with ntl coz my stb is down too.:mad: :mad:

I have a pace Di4000-N and it wont even turn on after reboot.

this is what happens:

1)when i reboot it just loads
2)then a black screen with white writing saying "bla bla bla digital is starting" flashes up for about 1 micro second.
3)And the stb puts itself into standby.
4)when i turn it back on its on chnl-400 ???? and the screen is blank as if stb is stil in standby. DAMN:mad: :mad: :mad:

is ntl really gonna fix this prob soon.:confused:

replys would be appreciated thanks.

---------- Post added at 18:43 ---------- Previous post was at 18:40 ----------

oh yeah duh... my location would help right?

i'm in the london-se area: deptford. if this helps.

peace.

Re: STB stuck on "starting"
 

apparently ntl "engineers" are going to send a signal to affected stb's this ev......as long as the stb's are kept on it should sort itself out

unless it doesn't in which case no cable till sunday.

Re: STB stuck on "starting"
 

Cheers Guys !..................... and Good Luck!

Re: STB stuck on "starting"
 

I would nip out and buy a thick book to read for the weekend !!!!

Re: STB stuck on "starting"
 

All the same problems down here in Brighton... Told estimated fix day would be Sunday!!! Do you reckon we will get a discount?

There should be an announcement on the net about this problem. It doesnt show up anywhere under their web page: http://help.business.ntl.com/service_status.php ...so whats the point in having page then! Would have saved me 30 mins on the phone just now:dozey:

Thinking of climbing onto the roof to re-fix the old aerial... hope I dont do a "Hull" ;)

Re: STB stuck on "starting"
 

Still nothing here in SE13 - what a drag.

Re: STB stuck on "starting"
 

My digibox is stuck on the menu. I called NTL and a recorded message came on. It said "if you've already reported it, do nothing, if you haven't, press 3 and report it". Fair enough, they must know about it, so I try to report it and a patronising Geordie voice comes on and says "Oh dear, we're very busy, why not try again later?" "Oh dear"????? Is that it? Oh bloody dear????

NTL are incapable of getting ANYTHING right it would seem, whether it's broadband upgrades, TV upgrades or basic customer service.

I don't know about you but I'm bloody angry.

Re: STB stuck on "starting"
 

I wonder if Richard Branson knows exactly what NTL are doing to the Virgin brand image ?

Re: STB stuck on "starting"
 

The problem your reporting is not the one reported in this thread,are you able to change channel at all?
Note your channels will have changed try going to 101.
You could also try resetting the channels list back to default from the settings menu.

Re: STB stuck on "starting"
 

yes the stb channel does change but the 'AV' channel on my tv does not pick up any 'AV 'signal from the stb except when I reboot and i get that crumy message digital starting shortly (same as every body else)for a split second then the stb goes into standby....... when i turn it back on the channels do change but you dont see them change on the tv screen just the number on the stb and tv picks up no 'AV' signal from stb

Re: STB stuck on "starting"
 

This might sound a bit random but worth a go...

with your remote try
- guide
- up arrow once
- right arrow 3 times
- select
- 2
- down arrow twice
- right arrow once
- blue button
- tv

Might get the pictures back if your av is set to off on the stb.

HTH

Re: STB stuck on "starting"
 

:mad: Nice to see it might take until Sunday to fix a problem that shouldn't have happened in the first place - just checked our affected Pace 4000 and its still kaput.

At this rate it'd be faster to get an engineer to do a box swap for a Samsung than wait for the code writers to do another patch that may cause another issue down the line.

In terms of announcements - something should have been put up on the main ntl site by now to ease pressure to call centres, or on Channel 999 for those that can access the DTV side from a second unaffected STB.

Re: STB stuck on "starting"
 

Do you reckon they have paid their bills... just a thought.. trying to start a conspiracy theory.. :)