Re: Billed for services I didn't want/ask for
 

disney channel is free, disney cinemagic is £5.00 i think

Re: Billed for services I didn't want/ask for
 

family pack here, as well :)

I get confused with Disney, as I'm sure we used to get it with the movies bundle on analogue, but then I think it got removed?

We fairly recently switched to digital & I seem to remember a 'shakeup' of the Disney channels available, including some of them going free, but I'm not sure if any went to subscription??

Re: Billed for services I didn't want/ask for
 

oops I phoned faults today and after being nagged for a few minutes 'oh go on' stylee, I caved in to the "free 4mb upgrade" but was told to call back in a month to switch back to normal... fingers crossed i'm not paying for this 'freebie'

Re: Billed for services I didn't want/ask for
 

Sorry for misleading - it used to be Disney but it's now Disney Cinemagic.
( we went digital recently )
Like analogue disney we asked for cinemagic not to be included but I'm reading the bill right now £5.00.
Every month they say they will remove it, every month it's still there.
You put the phone down and think everything is sorted. Huh!
[ These are the phone calls to ntl that they charge us for ] What a cheek.
Charging us for complaining . :mad:

Re: Billed for services I didn't want/ask for
 

With all respect ;) I would say it is the right hand not knowing what the left is doing, what is so difficult about getting something right when each department is linked or supposedly linked to an extent that when the bill arrives on the customers mat it is correct?
Regardless of the " upsell " bonus customers deserve better service.