Re: NTL in Glasgow keeps disconnecting
 

Still doing it for me. Anyone got a fix yet?

I've called NTL and the useless Indian call centre tells me the usual, "unplug the router, connect it directly, see if it still happens", I ALREADY HAVE!!

The support is utterly useless, does anyone know how I can get through to the UK call centre, in the hope they'll be more helpful?

I'm almost ready to ditch NTL and go with another ISP because of this, there is absolutely no help when you need it.

Re: NTL in Glasgow keeps disconnecting
 

Time how frequent the outages are.

I get five minutes online, disconnect for fifty seconds, and then five minutes again. This is on a new Modem too.

Re: NTL in Glasgow keeps disconnecting
 

They're completely random - but I never get as little as 5 minutes, it's more like every few hours.

Re: NTL in Glasgow keeps disconnecting
 

I am getting the same thing with a Surfboard SB3100. I'm in Glasgow on the 10Mb broadband service.

Re: NTL in Glasgow keeps disconnecting
 

Glasgow as i have said in other posts is really bad! i was thinking going over to a service using the Bt line to the house.

Re: NTL in Glasgow keeps disconnecting
 

I've been getting a weird disconnection too. I'm in the South side of Glasgow, G74. I'm not sure if my problem is the same as everyone elses though. My modem cuts out completely every now and again (all the lights go off as if the power has cut out), and I have to turn the power supply off/on. Is this the same as everyone else, or is my modem overheating and just knackered? I've only had it (NTL 250) for 6 months.

Re: NTL in Glasgow keeps disconnecting
 

Mine was OK until today when its started cutting out again.

The wierd thing is if I look in the modem config screen it says the Network Access is denied and the upstream/downstream rates are 0.
If I leave it for a bit then it goes back to normal after a few minutes.

Re: NTL in Glasgow keeps disconnecting
 

Rather than suggest a fix, can anyone else suggest a decent ISP?

Re: NTL in Glasgow keeps disconnecting
 

Now on my 3rd new modem, NTL engineer has checked the signal strength which is supposedly fine, problem persists.

As the poster above suggested, can anyone recommend an alternative ISP?