Re: Channel ReShuffle
 

Your view is right - there really should be a high profile campaign before this happens, and employees, such as the ones that post on here, should really know in advance what is about to happen.

However, this, as with many things, shows that ntl have still not got their act together with respect to customer service. There will be a lot of confused punters, as there appear to be confused employees, and there will be a load of calls about this.

Why is it that time and again, under different sets of management, ntl manage to engenger such confusion? Acting in this way as well reduced the usefulness of sites like this in preparing, albeit a smallish number, of punters for these events.

Re: Channel ReShuffle
 

No wind-up. I received a letter from NTL this morning:

Important service announcement.
Changes to channel numbers.

"At NTL, we're always on the lookout for ways to improve our service. So when customers told us our channel numbers were a little strange, we checked it out. And guess what... they were right."

etc etc etc

www.ntlworld.com/newchannelnumbers


DW

Re: Channel ReShuffle
 

And so it begins... ;)

Re: Channel ReShuffle
 

Welcome back Quadplay - nice to have you back posting with us again :)

Thanks very much for the confirmation :)

Re: Channel ReShuffle
 

Hmm. You're not A Vorlon by any chance are you? :angel:

----------
Babylon 5: Season Five

Kosh: And so it begins ....
(Chrysalis, December 2258)

Re: Channel ReShuffle
 

;)

Re: Channel ReShuffle
 

All staff will be briefed soon. Even monkies. ;)

Re: Channel ReShuffle
 

The letter I recieved was signed by Steve Stewart, MD Customer Care.
Perhaps some poor soul on the NTL front line should suggest to him that it
would be a good idea to tell THE STAFF about such major changes FIRST.

I've worked in retail all my life, there is nothing worse than the customer being told things before
the staff have been informed and trained. It makes you look and feel a prat. :mad:

DW

Re: Channel ReShuffle
 

At bloody last!

Re: Channel ReShuffle
 

LOL, we will probably get told about 4 hours after everyone runs around asking what the hell is going on! :D

I hope the call centers have got plenty of people on OT. (or is the over flow now india?;) )

Re: Channel ReShuffle
 

when is brombley being changed over?what date?

Re: Channel ReShuffle
 

I noticed a channel called premplus 2 on that list. Does anyone know what this is?

Re: Channel ReShuffle
 

Apparently it will be during the night of Tuesday 26th and Wednesday 27th September - so exactly one month to wait

Re: Channel ReShuffle
 

Prem Plus 2 is for when there are two game sshowing the same weekend. Apparently there is some limitation with the Langley software which requires two separate channels :)

Re: Channel ReShuffle
 

he does now, what needs to be done.

i wish they would make another one or 2 of those, it was the best soap on the box.

hmm, thinking about it , perhaps NTL are Vorlon?. 8)