Originally Posted by Rone

I,ve just started online gaming after a 3 month lay-off [thanks to high pings] and its still as crap as it was 3 months ago. Just wish peeps would stop asking who my isp is, and are all UK isps that bad. Need to have a serious think, as it means converting my ntl phone back to BT for adsl [again].
My 12 months was up last month, so at least that helps, just wish they could sort it out for everyone. ;(

Originally Posted by MastaUK

Thanks deedee, that cleared things up for me.

th'engineer: I'm sure if I did set aside an hour to call up tech support, and they sent out an engineer, it would be fixed for a short while. And then in two weeks time it would deteriorate again, just like it has whenever an engineer has visited in the past. It's just not acceptable to have a problem that keeps coming up again and again, and noone having a permanent fix for it. I think the bottom line is, the network is overloaded, and ntl haven't put enough money into maintaining/replacing the infrastructure in ex-C&W areas.

I have indeed voted with my feet, and I see a lot of users on this board have done the same. Hopefully ntl will notice that their poor level of service has alienated their customers.