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Re: Late Payment Charge
Ultimately it will only be proven through leagal action by somebody, or perhaps the OFT or similar. All the average punter, who does not want to take legal action can do , is to try and argue the cost in writing to the billing address. Withholding payment might seem like a good idea, but based on ntl's past performance would just see you cut off with the debt collectors sent in :(
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Re: Late Payment Charge
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Add to that the fact that the OFT opinion in April resulted in a marked decrease in bank fees I wouldn't want to be the NTL counsel facing questions regarding the introduction of a previously non existant penalty fee in June. Quote:
The devil is in the detail. |
Re: Late Payment Charge
Fair enough on your first points
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Whilst the £10.00 late payment fee sounds high, na dthe £4.00 non DD does too, if you set the DD one off against the late one, for the extra processing involvedment, it makes the DD one look cheap |
Re: Late Payment Charge
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Regarding the matter of "any discount...." I think, since there is no mention of a specific discount being afforded to customers for paying by DD in the T&Cs, that it's safe to assume that they are referring to discounts for services that customers may have negotiated. Either that or NTL are trying to suggest that by paying by DD they are, in effect, affording you a discount of £4.00 - and that simply isn't true as the £4.00 is allegedly the cost of processing payments - not for services which they provide under the contract. NTL's customers are not responsible for their business overheads. In the real world businesses factor for overheads by offsetting operational profits against operational costs. Either way, discounts negotiated or agreed between ntl & a customer are outside the remit of the original contract / T&Cs subscribed to. As such any threat of a withdrawl of same would constitute an unfair term. Quote:
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Re: Late Payment Charge
People have to be quick off the mark when NTL increase the charges like this, aside from challenging the charge there is nothing to stop customers who have had their services less than 12 months contacting retentions with view to activating the get out clause, all they need do is give 30 days notice, facing the prospect of losing more customers are NTL still going to dig their heels in for £4 or £10? I think not given the recent publicity on these forums about discounts.
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