Re: No other options?
 

You drew an analogy between NTL's offer and your current credit card provider, I was merely pointing out that, unlike NTL, your credit card provider don't print contradictory nonsense in the guise of committment to their customers.

I'm aware of the difference between "edited" and "published".

Yes possibly some may indeed have. However, in the context of this thread (started yesterday) any advice given with regards to cancellation is irrelevant given the 30 day notice period and the expiry of the offer. We cannot determine when it first appeared without someone from NTL confirming the date.

Again, that's NTL's perogative. If they want to incorporate a loss leader service as part of the backbone of their business model that's entirely up to them.

There's nothing untrue about the offer. There is, however something unfair about the offer exemptions which makes their assertion "ntl’s aim is to give those who subscribe to its services customer-focussed attention and a fair deal in the provision of quality communications" untrue.

Yes, because you're not currently an existing customer, nor are you restricted (at this juncture) by a 30 day cancellation period.

Quite simple.

Re: No other options?
 

Yes, that's always been possible. :tu:

---------- Post added at 12:12 ---------- Previous post was at 12:06 ----------

I meant about you pointing out you didn't know about phone line only. Never mind.


Oh good. :)

So, are you here to give advice or demonstrate what a real pedant is?



It's not their prerogative though, is it? If they started charging, customers would be off elsewhere. Business isn't that black and white when it's as competitive as it is now.



In your opinion I suppose.



I know it is. You're the one that sems hell bent on pulling things apart and examining them for no apparent or conclusive reason.

Re: No other options?
 

erm... hello? Anyone remember me asking a question?

Re: No other options?
 

[quote=orangebird]Yes, that's always been possible. :tu:

---------- Post added at 12:12 ---------- Previous post was at 12:06 ----------



Sorry, I replied in the context of your entire quote.

In this context to give advice rather than have customers waste their time, and generate more revenue for NTL, trying to cancel an existing contract only to find that other advice offered was confounded by a time frame.

It's their business, how they choose to run it is their prerogative.

It's not really an opinion when it's published as a statement of fact in a "Code of Practice" .

I'd think (only my opinion mind you) that advising current customers reading this thread not to waste money, time and effort trying to avail of an offer that is patently not available to them because of a time restriction is both apparent and conclusive.

---------- Post added at 12:39 ---------- Previous post was at 12:38 ----------

Yes, OB answered it above.

Re: No other options?
 

I did, and I pm'd you too.

Re: No other options?
 

Just to update, have called NTL retentions today and some really sound bloke cancelled the phone line for me. All I need to do now is call customer services to get it put into action - what's the betting that some cockup will occur? Fingers crossed and thanks for all the help and comments from everyone x