Re: PETITION against ntls 0845 CS number
 

I think theres far worse things that NTL are doing meself.

Re: PETITION against ntls 0845 CS number
 

It is constructive criticism, petitions do not work, NTL have to appease the shareholders, customers will always come last, the effective thing you can do as others have said is vote with your feet, or pray you are one of the lucky ones that have a fault free service and don't have to pay out to get your fault fixed.

Re: PETITION against ntls 0845 CS number
 

What is the retention 0800 number. Just spent 10 minutes in queue - and it is not even if you know how near the front you are.

Re: PETITION against ntls 0845 CS number
 

0800 0529403

Re: PETITION against ntls 0845 CS number
 

You.

Re: PETITION against ntls 0845 CS number
 

Although I disagree with chargeable customer service numbers, there is one point nobody has mentioned, and it's a big one.

Having an 0800 number seems to encourage people to call in with frivolous nonsense. You even get old ladies ringing up to have a chat. The net result of this is long queues to get through with real issues. Of course, some will say "employ more staff" to which the answer is, "how much extra are you prepared to pay for your services to cover the cost of this?"

Having an 0845 number reduces the queues dramatically because it makes people think twice about calling in to inform ntl that the battery has gone in their remote control again.

Now as I've said - overall I am against the use of 0845 numbers. But having worked in customer services for many companies, I can promise that my point is valid.

Re: PETITION against ntls 0845 CS number
 

Having talked - well, listened - to other NTL CS parolees... I can also promise that your point is valid.

Re: PETITION against ntls 0845 CS number
 

It should also be noted that ntl makes money out of using a 0845 number. Granted it isn't as much as Sky makes out of using 0870 number (which I am told is 6p/minute per call) but ntl still makes money out of it nonetheless.

The fantastic money-saving website www.saynoto0870.com has found a couple of working alternatives. They are:

• 01256 751046: Customer Services for ex-CWC NTL customers - Bromley platform - no menu
• 01256 751047: Customer Services for original NTL customers - Langley platform - no menu

In addition, the site also says that the customer retention department and the sales dept for existing customers is still available on freecall 0800-0529403.

Re: PETITION against ntls 0845 CS number
 

Wasn't there something in the original ntl statement about calls being answered in 3 mins or a call back?

Re: PETITION against ntls 0845 CS number
 

don't bet on that being the case.

BT offers a service whereby if there is any form of queue whatsoever then they will call you back and yes they do call you back. I fail to see why ntl can't do the same.

Re: PETITION against ntls 0845 CS number
 

I've had a call-back from NTL because there was a long queue on the 0845 CS number.

Re: PETITION against ntls 0845 CS number
 

Don't know how I'd manage without that site. No need for a petition when you have site like that. I hate it how companies make money out of customers in this way - far enough for support, but not general administration /communication issues. With all these companies switching to 0845 numbers it does make talk unlimted packages far less useful.

Agree that it's stupid for Ntl to tell you teh cost of calls from a BT line :spin:

Re: PETITION against ntls 0845 CS number
 

likewise. It's a wonderful site and I have saved a LOT of cash since I first heard about it.

Re: PETITION against ntls 0845 CS number
 

I got a flyer through today 18th August clearly advertising a free customer helpline. The wording to the letter was:

"Theres a free customer helpline, and because you're dealing with one company less hassle"

Don't know if anyone else got it. It's the one advertisng the £5.50 select pack deal. It's a very recent flyer as I've not seen this one before. I thought yuppy they have listened and finally droped the 0845 charges. There was a free phone number on the flyer and when you ring it and press option 2 for customer services it tells you to hang up and ring a 0845 number which is not free. I don't know how they are getting away with these ads as it certainly is misleading to advertise a free customer helpline only to ring the free number and be told to ring an 0845 number which is not free. I am sure the ASA might be intrested. I would scan it and post it but unfortunately my scanner is off line.
:confused:

Re: PETITION against ntls 0845 CS number
 

Would you prefer to have higher monthly charges and a free line call to customer services/faults then?