Re: Overdue! I Think Not!
 

That's NTL !!!!!!!

Never Too Late (to send out an unreasonable bill)

Re: Overdue! I Think Not!
 

Okay... Here we are many months on and I have now had a demand letter from a debt collecting agency!! I have spoken to NTL on many occasions and been told not to worry about it, as it has been sorted and not to pay the account. Spoke to them again this morning and was told the same thing.Starting to worry a bit now as I have never been in debt and certainly never had a letter from a debt collecting agency! Can someone please bail me out here and give me someone in a senior position that I can contact to sort this out once and for all.
Thanks in advance
Snorbitz.

Re: Overdue! I Think Not!
 

try ofcom , hopefully they will get this sorted out for you , have you kept all the details of phone calls , letters , bills etc , they will probably want to see them , hope this helps you :)

Re: Overdue! I Think Not!
 

the "right way" to do it is during registration of your broadband

Re: Overdue! I Think Not!
 

bit late now though :(

Re: Overdue! I Think Not!
 

Are they allowed to correspond for billing purely by e-mail? Do T&C allow that. I thought that unless you elected all billing still had to be paper based.

Re: Overdue! I Think Not!
 

certainly is! :)

Re: Overdue! I Think Not!
 

I dont think so as you would have to give your security word over

Re: Overdue! I Think Not!
 

Join the club about a letter from a debt colletion agency! we just got one for an unlimited dialup account that was cancelled when we got broadband! everything was paid up each month as its all done by direct debit. Over 6 months ago we got a letter about the outstanding charges and I complained and everything was passed to the "back office" which I think is an NTL term for we wont do anything about it! The people in the back office (who knows what they are) were meant to be sorting it all out and it now appears as usual they have done nothing.

Not to contact us for over 6 months though is pathetic and then to instruct a debt collection agency! Thank god I work in one of the top 5 law firms in the North West - lets see who will be taking who to court!

Re: Overdue! I Think Not!
 

This happens all too often I know coz i did work in collections until it was regionalised...the usual thing if you have BB would be for CS to check the date the BB account was set up and credit the necessary charges back to the dial up account and you pay the reminder......it is the responsibility technically during the BB reg process for the customer to decide whether to keep or ditch the dial up account so this may be the stance CS are taking although be it a tough one

Re: Overdue! I Think Not!
 

Okay this has now been resolved!
Decided I was fed up trying to talk to people on the phone and getting no where. So I paid a visit to the Winnersh NTL office. Spoke to a human being face to face. Explained the situation and within 10 minutes it was all sorted without me having to pay anything. I have to say a big thumbs up to the Guy I spoke to for listening and understanding. Some of my faith in this company has been restored. Which is a good thing as I spend about £100 a month on their products.

Re: Overdue! I Think Not!
 

dammit , i never thought to mention i did exactly the same and got a resolution instantly , glad you got sorted out btw :)

Re: Overdue! I Think Not!
 

What sent me over the edge was another letter from the debt collecting agency.......! When I opened that I got a ""MAJOR HEAD OF STEAM"" on and jumped in the car and went into their offices ready to do battle.