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-   -   Motorola SB5100 and NTL (https://www.cableforum.uk/board/showthread.php?t=48183)

Druchii 10-06-2006 18:19
Re: Motorola SB5100 and NTL
 
Quote:
Originally Posted by Chrysalis
am I right ntl backward thinking that they dont allow superior hardware to be registered simply because they want to make their scripted tech support easier for supporting minimal configurations? yet if they allowed it. customers use better hardware customers pay for their own hardware saving ntl money customers replace their hardware if it breaks saving ntl even mor emoney
You forgot this one...

Customer uses modified modem, somehow taking a Ubr down. (hey, it's extreme, just think of the damage that could be done though...)

Chrysalis 12-06-2006 04:01
Re: Motorola SB5100 and NTL
 
Yes its very extreme, one could say the same could happen to adsl in extreme you could take the exchange down or dslam. Of course it doesnt happen.

Modded modems of the accepted models get registered so ntl arent really gaining anything that side of things by restricting hardware used.

turbulentone 12-06-2006 07:34
Re: Motorola SB5100 and NTL
 
Quote:
Originally Posted by Chrysalis
Yes its very extreme, one could say the same could happen to adsl in extreme you could take the exchange down or dslam. Of course it doesnt happen.

Modded modems of the accepted models get registered so ntl arent really gaining anything that side of things by restricting hardware used.

Doesn't mean they work !!!

Bill C 12-06-2006 07:55
Re: Motorola SB5100 and NTL
 
Quote:
Originally Posted by Chrysalis
customers replace their hardware if it breaks saving ntl even mor emoney
From my experience when i was on service and repair. Customers would still demand NTL replace faulty kit even if its not supplied by NTL. Trust me i have had to deal with customers like that and they always said the same thing. I pay your wages and if you dont repair or replace it i will go somewhere else. So the simple answer for NTL is to supply the cheap stuff and then cover the cost if and when it breaks.

Chrysalis 12-06-2006 10:38
Re: Motorola SB5100 and NTL
 
Quote:
Originally Posted by turbulentone
Doesn't mean they work !!!
I wouldnt have said it if they didnt work.

---------- Post added at 09:38 ---------- Previous post was at 09:37 ----------

Quote:
Originally Posted by unlimited
From my experience when i was on service and repair. Customers would still demand NTL replace faulty kit even if its not supplied by NTL. Trust me i have had to deal with customers like that and they always said the same thing. I pay your wages and if you dont repair or replace it i will go somewhere else. So the simple answer for NTL is to supply the cheap stuff and then cover the cost if and when it breaks.
If they demand it simple solution is you give them a cheap 250 or tell them to pay for replacement of their superior model.


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