| T.F.S.B.I.G.W.S. |
10-06-2006 12:13 |
Re: NTL giving BT prices.
Quote:
Originally Posted by T.F.S.B.I.G.W.S.
Yes I thought the BT charge was ironic too when I phoned on the weekend - it was also a little strange that they will only contact me on my mobile.
They said they need to call out to repair my broadband modem as it often takes about 4 minutes to boot up (after switching on at the mains it can be four minutes before there is any net access).
The engineer was due to call today (07/06/06) between 8:00 and 1:00. I took the whole day off work (fortunately) and guess who phoned this morning at 8:30. Well - it cannot be helped if two engineers are off sick and, as the engineer has now been booked to call this afternoon instead, all will be well later. Watch this space.
I don't know if there is a thread where customers comment re. NTL engineer visits (I don't even know how to post a new thread - sorry).
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The NTL engineer arrived at 4:40pm. I need not have taken a day off work. The engineer changed the broadband modem and left - took less than five minutes. However, it certainly seems to have solved the problem.
My phone call to NTL which resulted in the engineer's visit lasted more than 14 minutes - (on the 0871 number) |
