Re: OMFG - Tech Support...
 

On the telephone it said limited support did not realise how limited:rolleyes:

Thank you its a nice little avatar

Re: OMFG - Tech Support...
 

We normaly get slated for asking people to re boot on here, so perhapse some techs took the advice to stop doing it :D

Re: OMFG - Tech Support...
 

well, could i just say, those of you that are connecting via STB will be able to get tech support as normal...... the databases that are being upgraded dont really effect our support - only if you want accounts migrated or email and passwords confirmed

oh, and by the way - we are sitting here with no calls in the q....so nows the time to call ;)

Re: OMFG - Tech Support...
 

It's because they are all coming through to me on Langley then :D

Re: OMFG - Tech Support...
 

Maybe they like you then or you could send some back either way just help the customer be happy..

Re: OMFG - Tech Support...
 

phoned monday they could not help im on STB

Thats what i was told

Re: OMFG - Tech Support...
 

whats up...anything i could help with?

Re: OMFG - Tech Support...
 

It was just a joke :shrug:

Re: OMFG - Tech Support...
 

I must admit only having had to ring th NTHELLPLine once in 4/5 years I must have been lucky.

The guy I got was knowedgable and helped fix the problem...

Twas a specifc driver issue sourrounding the PMCIA slot in this particualr laptop.

Other than that one occasion I have spoken to a bunch of goosberrys. (STB problems not associated iwt t'internet)

I once got £60 claiming for backache because the CSA kept telling us to uplug and plug in the STB. I really did have backache as the plug was behind the TV cabinet a pain in the Arse... must have been 5 times she told us to unplug on/off/on/off I was well dizzy by the time I had finished so I sat down had a cuppa then phoned back and demanded they take the lot back and send me a claim form.

£60 free calls for next two months.....

Re: OMFG - Tech Support...
 

I dont work for ntl , never have, never want to... but i did do some 'temp'ing a while back, and one of the jobs i had was doing telephone interviews for people applying to work for ntl as cs...
the number of really crap ones that got through because they wanted a certain number was unbelievable, I wouldnt have put forward 90% of them, but it was a kind of 'take the best n'

given the rates they were offering, its hardly surprising...
you pay peanuts you get...well people who like peanuts...