Re: Ntl Sucks
 

All this does still beg the question - why have you stayed with them for 3 years if their service is so bad?

Re: Ntl Sucks
 

No another proxy on the Ntl network that might not have the issues your current one has.

For someone who claims to have such deep insight into Ntls finer networking points you don't really seem to have much of a grasp of the basics. :rolleyes:

Re: Ntl Sucks
 

Probably like me, lives that far from the exchange, the only way of getting a half decent speed is to stay with NTL. I know if I lived closer to an exchange I'd be off like a shot!
I agree with quite a lot of his comments as I hate it when things go wrong with my connection. I hate the long wait on the phone, I definately hate the fact that I get charged for that call (made longer by the crap CS). Any the fob-off answers that you get off of CS make it even worse!!! Now I just put up with any problems I get for at least 2-3 days to see if they get resolved, it's only after that do I painfully ring CS...

Quick note to Chris T - How on Earth does "Orange bird and all you Under Cover NTL workers I really dont care about your feedback" class as an insult??? You're being a bit pedantic aren't you? Unless that is that you have already changed his original comment to that statement. If that's the case, then please ignore this...

Re: Ntl Sucks
 

lol @ yourself. When they work, NTL's proxies are fine. When they don't, you don't have to look far for a list of all of their proxies. Pick one and away you go. Many of us on this site have been doing this for years.

You're right, it's not brilliant, they should fix it ... but what is surprising me, and some other people in this thread, is how little you appear to have done to help yourself during the three years you were an NTL customer.

Re: Ntl Sucks
 

:erm: , like BT, whose primary business is Telephony, but who are also moving into TV? (note: Whichever ADSL ISP you go with, at some point you interact with BT's network, even if it is just your line to the exchange).

Also, to correct a misconception you appear to have. Last time I checked, Virgin didn't operate their own network. They lease access to T-mobile's network.

---------- Post added at 12:45 ---------- Previous post was at 12:42 ----------

Generally, if an insult is bad enough to warrant a warning, we overwrite it with the warning.

Re: Ntl Sucks
 

I'm not an employee.... Your feedback I'm sure is honest and genuine, but not particularly constructive. However, your feedback is your experience only, and your sweepeing statements about ntl being generally awful are simply untrue.

That's your experience of it. There are plenty of people on here who could claim to be have had a trouble free internet service from ntl. Does that make them liars?

Ah, spoil sport. ;)

Re: Ntl Sucks
 

As Chris W has alrady said, I have deleted the insulting comments from the post.

Re: Ntl Sucks
 

Personally my only issue with NTL is that the communication between them and their customer base sucks. As far as the technical service goes, it's fine!

Transparent content caches are used for a number of technical reasons and you'll find a large majority of ISPs will use them, whether they admit to it or not. Layer 4 switches (or layer 7 for the advanced stuff) are the norm nowadays in enterprise - even the edge switches we deploy at work support some basic L4 functionality.

For those of you who have never designed and administered a network for use by a large number of people, it is difficult to appreciate how difficult this actually is. I work as a network architect for a university and one of our more recent projects to roll out 100Mbit ethernet to every student room in every hall of residence (just over 4700 rooms) certainly enlightened me as to the issues ISPs face.

So in short, give NTL a break. Yes their helpdesk is generally a pain in the butt, but many users have the technical awareness of a wet fish (obviously not us forum residents though!). Given the size of their user base and the issues faced in deploying UBRs and a decent, fast routed network that operates over a wide area, I think they do a technically sound job.

With NTL I just plugged my laptop in, ran their CD through (before I found out there is another method of registering), registered, unplugged the laptop, waited 20 minutes then plugged the firewall in. Job done. Ethernet and DHCP is definitely the way forward - none of this naff PPPoA (or PPPoE) to configure, no user names, no passwords, just plug and go.

Compare NTL to the issues that made me switch to them. My phone line is on old aluminium cabling as it was installed in the early 80's. Aluminium -> Copper joints corrode to hell and back, which caused me intermittent faults on ADSL. BT's response was always "no fault found" despite me sending them the logs off my firewall that clearly showed "ADSL sync loss". To this day, they still maintain that there is no problem with my line and still try to charge me £50 for the privilege of telling me so.

- Andy

Re: Ntl Sucks
 

Have to agree, most people I know, myself included when I had ntl, would say the service is great, but when something does go wrong, it's a pain in the **** to get it sorted, or to get the info needed - communications is their biggest weakness.

Re: Ntl Sucks
 

In response to the Chap about it all goes back via BT Well I dont think that is strictly true for example AOL's broadband I think does not ! (not that i would use them either)

Anyhow even if it does go back to BT - BT is not the one pushing internet traffic through dodgy transparent proxies - NTL however are very guilty of this.

In regard to 3 years - yes at the time I moved in to my area NTL was doing the best deal I was a cable newby and learnt my lesson the harshway - I was with them cos there was no digital TV back then or if there was it was just all starting up and it was really to keep my phone number etc all the same and being lazy i just hanged about hoping they be fixing their issues (which was fixed for a while)

Also To Note NTL Provides you with their crappy SETOP box which when all fails you need to reboot this (interupting what you are watching)

If you want to connect more than 5 Unique PC's in the house you have to remove old MAC addresses from SETOP box before proceeding with new box and keep on rebooting that nasty old SETOP box EWGHHH

or there is an alternative get a cable router which then emulates a connection between all PC's in the house but you know what
I found i had to reboot the cable router daily to get maximum output from the connection

This is not how broadband WORKS !

This is how NTL broadband works

it goes back to what I said NTL TRULEY SUCK

---------- Post added at 13:53 ---------- Previous post was at 13:51 ----------

What ever happened to good will - we cocked up we didnt give you service for a day so now we give you a FREE WEEK for the hassle .

When NTL starts doing this
(which means people will get a free years connection for every year their on since they have so many issues lol)

Then I think NTL customers will be more satisfied knowing NTL is paying for their own mistakes

as it stands they dont pay the customers pay for their service regardless of wether it works or NOT

this truely points back to NTL being the biggest SUCKERS
HAHAHA

Re: Ntl Sucks
 

:erm: :erm: I think a wet flannel and a dark room is required mods....

Re: Ntl Sucks
 

No business is obliged to give free anything to their consumers - while I accept that ntl could sometimes go about things in a slightly better way, there is no reason that they should.

As for your assertion that ntl are the biggest suckers? I'd argue that the biggest suckers are the people who utilise (and pay for!) the service for three years, even though they think it's rubbish :shrug:

Re: Ntl Sucks
 

and to orange bird

My comments are completely constructive

I have been paying NTL on average £80 per months for 3 years

Thats £2.800 over 3 years - for which i have had a very troublesome internet connection ( the most important reason why I took out package)

and if I dont get the satisfaction for the money I have paid them (helping them buy out virgin - rather than helping its own customers have a better service)

if someone else sees what I have written - and knowing that I aint no beginner and know my **** and if this save them £2,800 or 3 years worth of hassle - in the hope that things will get better well I see it as very constructive.


The best form of marketing if you ask me is bad service to your customer base and I am sure NTL are world famous so all you that dont know now you know :)

Re: Ntl Sucks
 

Ahem.

Yep thats very constructive. :rolleyes:

Re: Ntl Sucks
 

You might 'know your ****' when it comes to computers, but it's safe to say that you're not as hot when it comes to economics - if you've never liked the service, you only have yourself to blame for the 2800 that you've lost :shrug: